Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине General Family

меньше месяца на Яндекс Маркете
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Батыршина Д.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Контакты отсутствуют
Недостатки:
15.04.2022 сделан заказ №26104. Звонков о доставке или отмене заказа - нет, на эл.почте кроме первоначального уведомления что заказ принят - тоже ничего нет. На запросы по эл.почте - ответа нет. Деньги оплачены, а заказ не доставлен - в связи с чем направлено заявление на возврат денежных средств. Т.к. на запросы по эл.почте вы не отвечаете, по телефону тоже невозможно дозвониться - прошу сообщить когда будет осуществлен возврат денежных средств.
2 года назад, Москва
Комментарий 150717745
General Family
Ответ официального представителя магазина
Здравствуйте, На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. При отмене заказ уведомление так же отправляется. Если Вы хотите отменить заказ, напишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Здравствуйте, На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. При отмене заказ уведомление так же отправляется. Если Вы хотите отменить заказ, напишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет.
Недостатки:
Сделал заказ номер 26776 17.04.22 Написано что доставят на следующий день. По итогу - дозвониться не могу, просто не берут трубку. Что с заказом не понятно, никто естественно не привез. К вечеру автоответчик уже сказал, что можно написать заявление на возврат оплаченного товара, но вот возвращать будут естественно непонятно сколько времени. Для верности пожал жалобу в банк для оспаривания транзакции. Покупать или нет, делайте выводы сами!
Изменить2 года назад, Москва
Комментарий 150813793
General Family
Ответ официального представителя магазина
Здравствуйте. У Вас запрашивали реквизиты счета, к которому привязана карта, скажите пожалуйста, Вы их присылали? Видим, что возврат не проведен по причине отсутствия реквизитов.
Здравствуйте. У Вас запрашивали реквизиты счета, к которому привязана карта, скажите пожалуйста, Вы их присылали? Видим, что возврат не проведен по причине отсутствия реквизитов.
Комментарий 150823162
General Family
Ответ официального представителя магазина
Ваши средства возвращены. Проверьте поступление. С уважением, Администрация General-Family.ru
Ваши средства возвращены. Проверьте поступление. С уважением, Администрация General-Family.ru
Екатерина Король
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Поставляется в разборном виде в картонной коробке с ручкой. Это очень удобно. За время эксплуатации ничего не шатается, не отвалилось, не скрипит. А благодаря компактным размерам, она как будто вообще не занимает места.
Недостатки:
приходится подкладывать газетки на полочки, ибо весь песок и сырость тогда будут падать на обувь снизу
Комментарий:
К покупке рекомендую!!!
2 года назад, Москва
Дмитрий Зарубкин
4
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Хорошие цены.
Недостатки:
Не возможно дозвониться. Никакой обратной связи.
Комментарий:
16.04.2022 сделал заказ и оплатил. С трудом смог дозвонится, сказали платёж получен, придёт письмо по поводу доставки. Письмо так и не пришло, дозвониться теперь не возможно совсем! Просьба ответить здесь, когда будет доставлен заказ.
2 года назад, Москва
Комментарий 150799646
General Family
Ответ официального представителя магазина
Здравствуйте, Дмитрий. В дополнение к заявлению мы запрашивали у Вас реквизиты счета, к которыми привязана Ваша карта, так как нет возможности проведения чарджбэка через ЮКассу. По реестру вижу, что есть только заявление и номер счета. Пришлите, пожалуйста, реквизиты, возврат проведут в течение 1-2 дней по факту их получения. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Здравствуйте, Дмитрий. В дополнение к заявлению мы запрашивали у Вас реквизиты счета, к которыми привязана Ваша карта, так как нет возможности проведения чарджбэка через ЮКассу. По реестру вижу, что есть только заявление и номер счета. Пришлите, пожалуйста, реквизиты, возврат проведут в течение 1-2 дней по факту их получения. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Комментарий 150807020
General Family, Странно, номер карты высылал ранее. Снова выслал номер карты и владельца карты письмом. Надеюсь на возврат в ближайшее время. Прошу написать, получены ли данные, и если требуется ещё какя то информация, просьба указать какая именно.
General Family, Странно, номер карты высылал ранее. Снова выслал номер карты и владельца карты письмом. Надеюсь на возврат в ближайшее время. Прошу написать, получены ли данные, и если требуется ещё какя то информация, просьба указать какая именно.
Мария Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Абсолютно никаких. Самый настоящий ЛОХОТРОН!!!
Недостатки:
Ужасное отношение к клиентам и присваивание чужих денег.
Комментарий:
Заказ сделала 14.04.22г. и в этот же день оплатила. За два дня никто не позвонил. Пыталась сама дозвониться, никто трубку не берет. В личном кабинете статус заказа стоит-отменен. Верните мне мои деньги!!!
2 года назад, Нижний Новгород
Комментарий 150718260
General Family, 18 апреля я написала и отправила на электронную почту письмо о возврате денежных средств, но как и раньше никакой реакции не последовало. Всю почту проверила, в том числе и папку спама , ничего нет. Очень хочется узнать дошло до Вас письмо о возврате или нет? И когда мне ждать обратно своих денег?
General Family, 18 апреля я написала и отправила на электронную почту письмо о возврате денежных средств, но как и раньше никакой реакции не последовало. Всю почту проверила, в том числе и папку спама , ничего нет. Очень хочется узнать дошло до Вас письмо о возврате или нет? И когда мне ждать обратно своих денег?
Комментарий 150733180
General Family
Ответ официального представителя магазина
Ваша заявление обработано и поставлено в очередь возвратов. Денежные средства вернутся Вам в течение 10 календарных дней. С уважением, Администрация General-Family.ru
Ваша заявление обработано и поставлено в очередь возвратов. Денежные средства вернутся Вам в течение 10 календарных дней. С уважением, Администрация General-Family.ru
Сергей Зуев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Возможно только сам сайт.
Недостатки:
Отношение к клиенту никакое
Комментарий:
Сделал заказ и оплатил (!) его 14.04.2022, до сих пор нет звонка от магазина, нет никакого подтверждения, сам до них не могу дозвониться, номера очереди говорят и потом оставьте голосовое сообщение и тишина... Попахивает мошенничеством? Надеюсь на ответ организации.
2 года назад, Томск
Комментарий 150700430
General Family
Ответ официального представителя магазина
Здравствуйте, Сергей. На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы хотите отменить заказ, пишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Здравствуйте, Сергей. На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы хотите отменить заказ, пишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Комментарий 150823146
General Family
Ответ официального представителя магазина
Ваши средства возвращены. Проверьте поступления. С уважением, Администрация General-Family.ru
Ваши средства возвращены. Проверьте поступления. С уважением, Администрация General-Family.ru
Владимир А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Ни чего не понравилось
Недостатки:
После оплаты заказа не выходят на связь. Кол центр всегда занят.На письма не отвечают. Оплату не подтверждают.
2 года назад, Дзержинск
Комментарий 150700428
General Family
Ответ официального представителя магазина
Здравствуйте, Владимир. На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы хотите отменить заказ, пишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Здравствуйте, Владимир. На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы хотите отменить заказ, пишите на почту, от Вас необходимо заявление на возврат денежных средств, которое можно скачать у нас сайте https://general-family.ru/return/, они будут возвращены Вам в законные сроки. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Тамара Надежина
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Купила здесь разделочную доску MARVEL! Выглядит эта доска очень солидно и намного дороже, чем её реальная стоимость в магазине. Использую её каждый день и вещь отлично мне подходит, пользоваться при готовке очень комфортно.
2 года назад, Москва
Наталья Вахрамеева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Абсолютно всё, так как заказ не получен
Комментарий:
После оформления заказа и его оплаты должны были перезвонить в течение 30 минут. Даже на следующий день звонка не последовало! Хотя на следующий день должны были уже доставить заказ. Дозвонившись в эту контору, выяснилось, что они просто подняли цены на заказанный товар, а мне решили вернуть деньги, даже не соизволив об этом уведомить. И деньги обещали вернуть в течение недели !!!
2 года назад, Москва
Комментарий 150816414
General Family, Когда возвратите денежные средства? Заявление подано почти месяц назад, все реквизиты указаны
General Family, Когда возвратите денежные средства? Заявление подано почти месяц назад, все реквизиты указаны
Комментарий 150823151
General Family
Ответ официального представителя магазина
Ваши средства возвращены. Проверьте поступления. С уважением, Администрация General-Family.ru
Ваши средства возвращены. Проверьте поступления. С уважением, Администрация General-Family.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Развод!!!! Заказала товар, оплатила!!! Звонка от менеджера так и не поступило!!! Телефон не активен!!!
Комментарий:
Телефон не активен!!! На почту не отвечают!!!
Изменить2 года назад, Санкт-Петербург
Комментарий 150700431
General Family
Ответ официального представителя магазина
Здравствуйте, На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы укажете номер заказа, мы проинформируем Вас о его статусе тут. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
Здравствуйте, На данный момент наблюдается большая загрузка колцентра, поэтому время ожидания ответа увеличено. Мы пытаемся стабилизировать ситуацию. При этом каждый покупатель получает уведомления на почту о состоянии его заказа, проверьте письма, возможно конкретно у Вас оно могло попасть в спам. Но уведомления отправляются. Если Вы укажете номер заказа, мы проинформируем Вас о его статусе тут. Приносим извинения за доставленные неудобства. С уважением, Администрация General-Family.ru
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