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ЯндексЯндекс
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Отзывы о магазине Гипермаркет-матрасов

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Татьяна Х.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстро и ровно в срок
Недостатки:
Нет
Комментарий:
Порекомандую друзьям
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Очень хороший магазин! Менеджер Анастасия помогла подобрать оптимальный вариант ,покупкой очень доволен.
Изменить2 года назад, Москва
GALA
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативность,чистоплотность
2 года назад, Москва
Елена
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Общение с сотрудниками магазина. Доставку на дом бесплатно. Все чётко отработано и слажено.
Недостатки:
Не нахожу
2 года назад, Екатеринбург
Lamponter
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
всё супер!
Комментарий:
выбрал,проконсультировали,привезли,оплатил,пользуюсь ДОВОЛЕН!
2 года назад, Москва
Сергей Чирков
10
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
быстро доставили
Недостатки:
нет
Комментарий:
получили в подарок подушку
3 года назад, Чехов
Хлыстов А.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Воспользовался услугами данной фирмы. Общался с Еленой ведущим менеджером, грамотный специалист, помогла быстро выбрать нужный товар по моим характеристикам отправила в кротчайшие сроки.
Недостатки:
В моей ситуации меня все устроило на 100%
3 года назад, Иркутск
Валентина П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Понравилось общение с сотрудником сервиса по работе с покупателями Юлей. Ее компетентная консультация и доброжелательность помогли мне разрешить сложную ситуацию и выбрать матрас фабрики Сонтэк. Я буду рекомендовать ваш магазин, где работают такие сотрудники.
3 года назад, Москва
Светлана П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Я первый день встала без болей в спине.
Недостатки:
Все супер
Комментарий:
На старом матрасе я как на досках лежала,а сдесь каждое нажатие принимает форму тела.
3 года назад, Сергиев Посад
Юлия Никулина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативно оформили заказ и доставку. Доставили в назначенный день , все четко и быстро. Товар выше всяких похвал.
Недостатки:
Нет
Комментарий:
Замечательный магазин с отличным ассортиментом и качеством товаров
3 года назад, Москва
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В итоге, ровно через неделю позвонил робот службы доставки и сообщил по факту, что доставка завтра (в рабочий день) и время будет известно только завтра. О номере заказа ничего не известно, все способы связи с сайтом не работают!!! Пришлось провернуть манипуляцию с ложным заказом,и, о чудо!!! Перезвонили через 1 МИНУТУ!!! Начала выяснять что такое происходит, перевели звонок на ЗНАЮЩЕГО сотрудника и звонок прервался!!! Очень не советую данный интернет магазин! Доставка свою работу сделала, но накладной не оказалось!!!))) Предложили оформить от руки, я согласилась. Матрас приличный, пользуемся 2 день, больше сказать нечего...","pro":"Очень активное общение с клиентом ДО заказа!!!","contra":"Нет связи с магазином, после оформленного заказа. Не сообщают номер заказа. Не предупреждают об отправке заказа. Предоставляют заведомо ложную информацию.","type":0,"delivery":0,"deliveredBy":null,"orderId":"34490000064","votes":{"agree":2,"reject":0,"total":2},"photos":[],"videos":[],"region":{"entity":"region","name":"Челябинск"},"isProblemResolved":false,"factors":[{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"147055962":{"entity":"review","id":"147055962","isCpa":false,"recommend":false,"shopId":150499,"userId":1437280483,"anonymous":0,"created":1639568547556,"averageGrade":1,"comment":"-6000 за подушки отвратительного качества","pro":null,"contra":"Обратилась в данный магазин за матрасом и подушками, по телефону рассказали, как всё прекрасно. В итоге привезли всё действительно быстро,хотя по тем параметрам, которые я просила учесть при рекомендации мне товаров учтены не были. Видимо сотрудникам было необходимо продать, то что им было сказано, за бонусы от производителей. По истечении месяца эксплуатации подушки (1600) превратились просто в комок ваты. В возврате денежных средств отказали, ссылаясь на то, что эксплуатации была неправильная. (Фото отправила) Подушки не выдержали даже голову 6 летнего ребёнка.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Курск"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"150934506":{"entity":"review","id":"150934506","isCpa":false,"recommend":false,"shopId":150499,"userId":870923231,"anonymous":0,"created":1642587212046,"averageGrade":1,"comment":"Отвратительный сервис! Заказали матрас по индивидуальным параметрам, менеджер уверял что он будет готов за пол дня. И действительно, в день заказа матрас был доставлен. Но абсолютно не тот, что мы заказывали. Теперь никак не можем вернуть деньги за него. Зато доставка в день обращения и после 100% оплаты товара. И сам матрас просто отвратительного качества. Ощущение, что их шьют в подвале каком-то!!!","pro":"Их нет!","contra":"Работают только после 100% оплаты\nОбещали сделать под нас индивидуальный матрас, по факту стандарт с сайта","type":0,"delivery":0,"deliveredBy":null,"orderId":"ДК-8599 от 11.01.2022","votes":{"agree":3,"reject":1,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"155696981":{"entity":"review","id":"155696981","isCpa":false,"recommend":false,"shopId":150499,"userId":665724481,"anonymous":0,"created":1648475474442,"averageGrade":1,"comment":"Решил второй раз попытать удачу с этим магазином, заказал матрас, подобрали чехол, проконсультировали, договорились, что отправят заказ на завод таким образом, чтобы было готово через месяц (тк кровать привезут только через месяц). По итогу через неделю приходит сообщение от транспортной компании, что на мое имя получен груз. звонил в магазин, предупредил, что они ошиблись и попросил связаться с заводом изготовителем. Ответа не получил. Матрас уже приехал в город, опять связался с данным интернет магазином, обещали все уладить и сообщить результаты. В итоге пришлось опять же звонить самому и узнавать в каком состоянии мой заказ. Доверия сотрудники не вызывают, фирмы изготовители матрасов тоже. Ответсвенности ноль. Не рекомендую сотрудничать.","pro":"Консультируют по телефону, вроде бы пытаясь помочь с выбором.","contra":"Заказывал топпер на диван, счет выставили быстро, а вот оплату не увидели. Поэтому доставка растянулась на 2 недели.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"155872254":{"entity":"review","id":"155872254","isCpa":false,"recommend":false,"shopId":150499,"userId":1594562284,"anonymous":0,"created":1648740574335,"averageGrade":1,"comment":"Будьте внимательны при заказе. Легко привезут не то. Я бы на Вашем месте прочитала отрицательные комментарии повнимательнее. Жаль , что я доверилась. Если придет с ошибкой, деньги заплачены и с вами уже неинтересно разговаривать. Ты просто даже дозвониться туда не можешь)Отдел по работе с гостями даже разговаривать не хочет. У этой компании права только сама компания. Очень жаль, что не боятся терять клиентов, лишь бы доказать свою правоту.","pro":"Новые клиенты не нужны. С легкостью делают возврат, вместо того, чтобы обработать возражение и помочь клиенту с ошибкой.","contra":"Когда деньги сняты, вины по ошибкам доставленных размеров не рассматривают","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":3,"total":8},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"155874908":{"entity":"review","id":"155874908","isCpa":false,"recommend":false,"shopId":150499,"userId":31008339,"anonymous":0,"created":1648741777018,"averageGrade":1,"comment":"вот теперь и думайте, стоит ли у них заказывать, сплошное вранье, а цены как и в других магазинах","pro":"НЕТ","contra":"Отвратительное отношение к клиентам, заказала 2 матраца, доставку обещали через 2 дня, потом позвонили и перенесли доставку еще на 2 дня, в связи с этим предложили компенсацию - подушку, спустя 2 дня снова позвонили и перенесли доставку еще на 2 дня, в итоге привезли заказа на 4 дня позже и без подушки!!!! Позвонили по телефону и сказали, если хотите подушку, то приезжайте в цент и забирайте, довести ее отказались!!!!","type":0,"delivery":0,"deliveredBy":null,"orderId":"1650","votes":{"agree":4,"reject":2,"total":6},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"157264002":{"entity":"review","id":"157264002","isCpa":false,"recommend":true,"shopId":150499,"anonymous":1,"created":1650091211559,"averageGrade":4,"comment":"Сделала заказ матраса \"латрикс лион\".Продавец мне скинула в электронку мой заказ. Курьер привез 14.04.22г мешок, рулон вакуумный в мешке. Я спрашиваю документы.Он мне говорит, что документы в этом зашитом мешке.Требует оплату 100%, если нет оплаты товар не отдает.Оплачиваю через его терминал.Заносит в квартиру мешок и быстро уходит.Я сняла мешок, документы в нем :заказ без подписей и руководство по эксплуатации с печатью через принтер и без подписей.Звоню узнать где документы и как понять, что это мой матрас.Сказали на этикетке написано.Но этикетку не увидешь пока не вскроешь вакуум.Если вакуум вскроешь, то матрас не вернешь)Договор, накладной, гарантийного талона и даже чек я не получила при покупке. Оплата не продавцу ушла, а курьерской службе.Что за матрас в вакууме я 2 дня гадада.Сегодня вскрыла. Этикетка есть.Это мой матрас. Матрас сейчас расправляется, сделан прилично, думаю, что все в порядке будет. Совет: перед оплатой просите чтобы выслали в электронку документы правоустанавливающие на покупку с подписями и печатями и узнайте все про то как будет происходить сам возврат, возможно они скажут делать экспертизу за свой счет и доставку продавцу тоже за ваш счет будет...но пока бог миловал, это только мои предположения","pro":"Продавец предлагает товар и высылает ссылки в ватсап по вашим хотелкам. Т.е отличная работа с покупателем","contra":"Нет уверенности, что это мой товар и нет уверенности на гарантию. Служба поддержки выясняет всё долго, не оперативно.","type":0,"delivery":0,"deliveredBy":null,"orderId":"ТДУФ-001020 от 05.04.2022г","votes":{"agree":10,"reject":0,"total":10},"photos":[],"videos":[],"region":{"entity":"region","name":"Самара"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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