Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Гипермаркет-матрасов

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Алексей Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Качество изделия. Быстрота обработки и доставки. Консультирование в процессе подбора товара.
Недостатки:
Недостатков не обнаружил.
5 лет назад, Москва
Владислав Михеев
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Все произошло очень четко, быстро, без проволочек и измениний цены и условий после заказа
Недостатки:
немного навязчиво предлагали дополнительно приобрести другие сопутствующие товары, хотя само по себе информирование о таких товарах-правильно.
Комментарий:
Заказал матрас А1910 Матрас DreamLine Easy Norma TFK (80x190) для дочки, очень доволен и товаром и серисом, буду покупать в этом магазине и дальше.
5 лет назад, Москва
елена кротенко
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Вежливые, приятные, быстрые.
Недостатки:
Не обнаружила
Комментарий:
Всё очень понравилось и быстро доставили. Спасибо вам большое.
5 лет назад, Королёв
Олег Болдырев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Оперативная работа менеджеров. Товар соответствует описанию. Относительно недорогая и быстрая доставка.
Недостатки:
Нет.
Комментарий:
Привезли недорого и раньше положенного.
5 лет назад, Москва
Евгения Тимковская
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Отличный магазин, возможность простой и удобной оплаты, низкая цена.
Недостатки:
Не выявила
Комментарий:
Купила матрас, доставка за 2 дня, заказ постоянно контролировался работником интернет магазина. Сэкономила и время и деньги. Спасибо сотрудникам магазина))
5 лет назад, Москва
Таисия Малышко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Заказала мягкий матрас, доставка быстрая.
Недостатки:
Нет
Комментарий:
Сама выбирала матрас из всего ассортимента магазина. Цены разные, качество тоже, мягкость и жесткость матрасов значительно отличается друг от друга. Я выбрала помягче, на жестком спать просто невыносимо. Матрас мне понравился. В жизни от него впечатлений даже больше, чем думала сначала. Матрас получила и проверила сразу – крутой)) цена на него приличная. Со скидкой. Переплаты не было. Советую всем.
5 лет назад, Москва
Анна С.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Заказали тут 2 подушки Virtuoz Adajio, остались удовлетворены покупкой, заказ сделали, подтвердили наличие, заказ был с доставкой на дом, спасибо, думаю будем у вас снова.
5 лет назад, Москва
Борис
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Ассортимент товаров. Цена/качество.
Недостатки:
По заказу проблем не было.
Комментарий:
Тоже подобрали тут на новую кровать мягкий матрас, подобрали нужный по размеру, оператор подтвердил наличие и цену, привезли до нас в обговоренный срок, спасибо.
5 лет назад, Москва
Максим Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
В этом магазине за разумный ценник мне помогли менеджеры подобрать хороший матрасс для старого человека, который большую часть времени проводит лёжа. Доставили мне матрас как и обещали, буквально через час после заказа. Так что всё понравилось и всем довольны.
5 лет назад, Москва
Денис Д.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Покупал в этом магазине матрас за вполне выгодную цену. Доставка прошла успешно, у персоналу вопросов не возникло, всё замечательно. Качество матраса на высоте и он мне очень нравится, спать на нём комфортно. К магазину у меня претензий нет, рекомендую.
5 лет назад, Москва
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В итоге, ровно через неделю позвонил робот службы доставки и сообщил по факту, что доставка завтра (в рабочий день) и время будет известно только завтра. О номере заказа ничего не известно, все способы связи с сайтом не работают!!! Пришлось провернуть манипуляцию с ложным заказом,и, о чудо!!! Перезвонили через 1 МИНУТУ!!! Начала выяснять что такое происходит, перевели звонок на ЗНАЮЩЕГО сотрудника и звонок прервался!!! Очень не советую данный интернет магазин! Доставка свою работу сделала, но накладной не оказалось!!!))) Предложили оформить от руки, я согласилась. Матрас приличный, пользуемся 2 день, больше сказать нечего...","pro":"Очень активное общение с клиентом ДО заказа!!!","contra":"Нет связи с магазином, после оформленного заказа. Не сообщают номер заказа. Не предупреждают об отправке заказа. 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В итоге привезли всё действительно быстро,хотя по тем параметрам, которые я просила учесть при рекомендации мне товаров учтены не были. Видимо сотрудникам было необходимо продать, то что им было сказано, за бонусы от производителей. По истечении месяца эксплуатации подушки (1600) превратились просто в комок ваты. В возврате денежных средств отказали, ссылаясь на то, что эксплуатации была неправильная. (Фото отправила) Подушки не выдержали даже голову 6 летнего ребёнка.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Курск"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"150934506":{"entity":"review","id":"150934506","isCpa":false,"recommend":false,"shopId":150499,"userId":870923231,"anonymous":0,"created":1642587212046,"averageGrade":1,"comment":"Отвратительный сервис! Заказали матрас по индивидуальным параметрам, менеджер уверял что он будет готов за пол дня. И действительно, в день заказа матрас был доставлен. Но абсолютно не тот, что мы заказывали. Теперь никак не можем вернуть деньги за него. Зато доставка в день обращения и после 100% оплаты товара. И сам матрас просто отвратительного качества. Ощущение, что их шьют в подвале каком-то!!!","pro":"Их нет!","contra":"Работают только после 100% оплаты\nОбещали сделать под нас индивидуальный матрас, по факту стандарт с сайта","type":0,"delivery":0,"deliveredBy":null,"orderId":"ДК-8599 от 11.01.2022","votes":{"agree":3,"reject":1,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"155696981":{"entity":"review","id":"155696981","isCpa":false,"recommend":false,"shopId":150499,"userId":665724481,"anonymous":0,"created":1648475474442,"averageGrade":1,"comment":"Решил второй раз попытать удачу с этим магазином, заказал матрас, подобрали чехол, проконсультировали, договорились, что отправят заказ на завод таким образом, чтобы было готово через месяц (тк кровать привезут только через месяц). По итогу через неделю приходит сообщение от транспортной компании, что на мое имя получен груз. звонил в магазин, предупредил, что они ошиблись и попросил связаться с заводом изготовителем. Ответа не получил. Матрас уже приехал в город, опять связался с данным интернет магазином, обещали все уладить и сообщить результаты. В итоге пришлось опять же звонить самому и узнавать в каком состоянии мой заказ. Доверия сотрудники не вызывают, фирмы изготовители матрасов тоже. Ответсвенности ноль. Не рекомендую сотрудничать.","pro":"Консультируют по телефону, вроде бы пытаясь помочь с выбором.","contra":"Заказывал топпер на диван, счет выставили быстро, а вот оплату не увидели. Поэтому доставка растянулась на 2 недели.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"155872254":{"entity":"review","id":"155872254","isCpa":false,"recommend":false,"shopId":150499,"userId":1594562284,"anonymous":0,"created":1648740574335,"averageGrade":1,"comment":"Будьте внимательны при заказе. Легко привезут не то. Я бы на Вашем месте прочитала отрицательные комментарии повнимательнее. Жаль , что я доверилась. Если придет с ошибкой, деньги заплачены и с вами уже неинтересно разговаривать. Ты просто даже дозвониться туда не можешь)Отдел по работе с гостями даже разговаривать не хочет. У этой компании права только сама компания. Очень жаль, что не боятся терять клиентов, лишь бы доказать свою правоту.","pro":"Новые клиенты не нужны. С легкостью делают возврат, вместо того, чтобы обработать возражение и помочь клиенту с ошибкой.","contra":"Когда деньги сняты, вины по ошибкам доставленных размеров не рассматривают","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":5,"reject":3,"total":8},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"155874908":{"entity":"review","id":"155874908","isCpa":false,"recommend":false,"shopId":150499,"userId":31008339,"anonymous":0,"created":1648741777018,"averageGrade":1,"comment":"вот теперь и думайте, стоит ли у них заказывать, сплошное вранье, а цены как и в других магазинах","pro":"НЕТ","contra":"Отвратительное отношение к клиентам, заказала 2 матраца, доставку обещали через 2 дня, потом позвонили и перенесли доставку еще на 2 дня, в связи с этим предложили компенсацию - подушку, спустя 2 дня снова позвонили и перенесли доставку еще на 2 дня, в итоге привезли заказа на 4 дня позже и без подушки!!!! Позвонили по телефону и сказали, если хотите подушку, то приезжайте в цент и забирайте, довести ее отказались!!!!","type":0,"delivery":0,"deliveredBy":null,"orderId":"1650","votes":{"agree":4,"reject":2,"total":6},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"157264002":{"entity":"review","id":"157264002","isCpa":false,"recommend":true,"shopId":150499,"anonymous":1,"created":1650091211559,"averageGrade":4,"comment":"Сделала заказ матраса \"латрикс лион\".Продавец мне скинула в электронку мой заказ. Курьер привез 14.04.22г мешок, рулон вакуумный в мешке. Я спрашиваю документы.Он мне говорит, что документы в этом зашитом мешке.Требует оплату 100%, если нет оплаты товар не отдает.Оплачиваю через его терминал.Заносит в квартиру мешок и быстро уходит.Я сняла мешок, документы в нем :заказ без подписей и руководство по эксплуатации с печатью через принтер и без подписей.Звоню узнать где документы и как понять, что это мой матрас.Сказали на этикетке написано.Но этикетку не увидешь пока не вскроешь вакуум.Если вакуум вскроешь, то матрас не вернешь)Договор, накладной, гарантийного талона и даже чек я не получила при покупке. Оплата не продавцу ушла, а курьерской службе.Что за матрас в вакууме я 2 дня гадада.Сегодня вскрыла. Этикетка есть.Это мой матрас. Матрас сейчас расправляется, сделан прилично, думаю, что все в порядке будет. Совет: перед оплатой просите чтобы выслали в электронку документы правоустанавливающие на покупку с подписями и печатями и узнайте все про то как будет происходить сам возврат, возможно они скажут делать экспертизу за свой счет и доставку продавцу тоже за ваш счет будет...но пока бог миловал, это только мои предположения","pro":"Продавец предлагает товар и высылает ссылки в ватсап по вашим хотелкам. Т.е отличная работа с покупателем","contra":"Нет уверенности, что это мой товар и нет уверенности на гарантию. Служба поддержки выясняет всё долго, не оперативно.","type":0,"delivery":0,"deliveredBy":null,"orderId":"ТДУФ-001020 от 05.04.2022г","votes":{"agree":10,"reject":0,"total":10},"photos":[],"videos":[],"region":{"entity":"region","name":"Самара"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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