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ЯндексЯндекс
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Отзывы о магазине GlobusOff

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Ильдар
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
1. Доставка - вообще не отправили товар! 2. Обслуживание - операторы предоставляют заведомо ложную информацию о том отправлен ли товар, где он сейчас находится и когда будет доставлен (подробнее в комментариях)! 3. Уважение к клиентам - отправка товара задержана более чем на неделю, а никто даже не позвонил и не предупредил!
Комментарий:
В понедельник 05.04.2021 сделал заказ в магазине. Номер заказа 95160. При оформлении заказа на сайте было указано, что доставка до пункта выдачи будет осуществлена "завтра". Однако до 08.04.2021 доставка так и не была осуществлена (с даты заказа прошло 3 дня). При этом никаких сообщений от сотрудников об изменении сроков доставки не было. 08.04.2021 позвонил в магазин. Однако никакой конкретной информации о причинах нарушения сроков доставки, отсутствия сообщений от менеджеров и предполагаемых сроках доставки оператор не сообщил. На следующий день 09.04.2021 позвонил еще раз. На этот раз пообещали доставить товар до конца текущего дня и сказали, что перезвонит сотрудник отдела логистики. Никто не позвонил. Написал жалобу директору магазина. Получил отписку о том, что проблема решается. Позвонил еще раз. На этот раз наконец сотрудник признался, что товар вообще не был отправлен и предположительно будет отправлен только на следующей неделе. Отменил заказ. При этом магазин берет предоплату. При отмене заказа сказали, что деньги вернут. На момент написания отзыва деньги не возвращены.
3 года назад, Москва
Комментарий 104750436
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Ваш заказ был отправлен 06.04.2021. 07.04 его приняли в Боксберри, об этом свидетельствует трек номер высланный Вам на эл. почту ATRE127093298. Можете просмотреть статусы на сайте ТК https://boxberry.ru/. Далее произошли какие то проблемы в службе доставки, в связи с чем заказ поступил на пункт выдачи 09.04. Хотя ранее 07.04 так же есть статус, что заказ готов к выдаче. По запросу менеджеру Боксберри получили информацию, что возникли технические проблемы с оприходованием в системе ТК перевозчика. Получается, что заказ задержался на 1 день по вине Боксберри. Данные на возврат денег передали 09.04 и заказ готовый к выдаче отменили по Вашей просьбе. Деньги возвращаются в течении 10 банковских дней. Пожалуйста ожидайте.
Добрый день! Ваш заказ был отправлен 06.04.2021. 07.04 его приняли в Боксберри, об этом свидетельствует трек номер высланный Вам на эл. почту ATRE127093298. Можете просмотреть статусы на сайте ТК https://boxberry.ru/. Далее произошли какие то проблемы в службе доставки, в связи с чем заказ поступил на пункт выдачи 09.04. Хотя ранее 07.04 так же есть статус, что заказ готов к выдаче. По запросу менеджеру Боксберри получили информацию, что возникли технические проблемы с оприходованием в системе ТК перевозчика. Получается, что заказ задержался на 1 день по вине Боксберри. Данные на возврат денег передали 09.04 и заказ готовый к выдаче отменили по Вашей просьбе. Деньги возвращаются в течении 10 банковских дней. Пожалуйста ожидайте.
Юрий С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Нет
Недостатки:
Дозвониться невозможно, а если дозвониться, связь все равно оборвется. звонил несколько раз 10.04.2021 бесполезно. тел указаный в одинцово не верный.
3 года назад, Москва
Комментарий 104750218
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Просьба указать номер заказа.
Добрый день! Просьба указать номер заказа.
Лилия
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Качество обслуживания ужасное. Заказ оформили в понедельник ( 5.04.2021), однако на 9.04. 2021 заказ в пункт самовывоза не доставлен. Менеджер магазина адекватно разговаривать вообще не может, на поставленные вопросы не отвечает, информацией не владеет. Вопрос, зачем она и за что получает деньги?🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️ Если вам дороже нервы и время, не связывайтесь с этим магазином!!!! Впечатление отвратительное!!!
3 года назад, Москва
Комментарий 104750176
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Просьба указать номер заказа.
Добрый день! Просьба указать номер заказа.
N. Ko
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Товар не отправили. Никто даже не связался, чтобы сообщить, что его не отправят.
Комментарий:
Звонил в Сдэк, там сообщили, что никто ничего не отправлял. В личном кабинете статус «отправлено», позвонил в магазин, оказывается, что никто отправлять не собирался.
3 года назад, Долгопрудный
Вераховский Сергей
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Привезли оперативно быстро
Недостатки:
Заказывал сканер ошибок для авто eml327 obd2 версия 1.5. Привезли другую версию. 2.1 более дешёвую. Урезаную. Так поступают ушлые магазинчики. Подвох заметил когда доставщик уже ушёл. Позвонил на сайт. Предложили написать письмо на сайт магазина. Потом ехать на полежаевскую. Вобщем проще заказать новый естественно в другом магазине
3 года назад, Москва
Георгий К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Доставили быстро
Недостатки:
Обманывают с товаром
Комментарий:
Заказал компьютерное кресло, пришло быстро, но! механизм качания был не такой, как указан на сайте. Написал на почту, сказали ожидать, пока свяжутся с поставщиком. Прошла уже куча времени, а про меня будто забыли!
3 года назад, Нижний Новгород
Антон Васюнин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Отсутствуют
Недостатки:
Пришла разбитая подставка для благовоний, менять магазин отказался. Подумайте, прежде чем заказать в данном магазине
3 года назад, Нижний Новгород
Анатолий К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Оформили доставку быстро
Недостатки:
Покупал подставку под благовония, было заявлено, что в комплекте есть 10 "пирамидок", совместимых с подставкой. Подставка приехала в отличном состоянии, а вот тех самых "пирамидок-благовоний" в комплекте не было. Ну и зачем мне только половина заказа?=)
Комментарий:
Заказ собрали и выслали буквально за сутки, молодцы. Правда, не перезванивали для уточнения деталей заказа и внезапно решили доставить не в ту точку, откуда заказывал самовывоз, а в соседний - в паре остановок. Но здесь скорее вопрос к boxberry, который делал доставку.
3 года назад, Санкт-Петербург
Михаил Ровковский
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказал аккумуляторы ААА Eneloop PRO от Panasonic (заказ 30279 от13.01.21). Специально написал письмо, просил уточнить год выпуска аккумуляторов. Ответили (письменно) - 2020г. По факту пришли аккумуляторы 2018 г. выпуска. Без комментариев. Получал товар тоже весело, но это уже вопросы к Боксберри.
Комментарий:
Непорядочный магазин.
3 года назад, Москва
Комментарий 104297200
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Просьба указать правильный номер заказа. Наши заказы начинаются с цифры 7, пример - ЗУ-72258
Добрый день! Просьба указать правильный номер заказа. Наши заказы начинаются с цифры 7, пример - ЗУ-72258
Комментарий 104297486
Прошу прощения, Заказ № ЗУ-72339
Прошу прощения, Заказ № ЗУ-72339
Сергей Шкляев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Доставка вовремя
Недостатки:
В упаковке товар отсутствовал.
Комментарий:
Заказал миникамеру и батарейку для Webasto, оплатил сразу при оформлении. Заказ пришел в срок. Хорошо, что при получении всё проверил. В коробке из под камеры было всё что угодно, кроме камеры. Заказ вернул, акт оформили. Когда вернут деньги - неизвестно. Неделя уже прошла. Вывод: не видишь товар - не плати деньги (по крайней мере в этом магазине). Добавляю: в течении следующей недели со мной связались, извинились и вернули деньги. Так что, с ними всё-таки можно иметь дело.
3 года назад, Сочи
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Заказ пришел в срок. Хорошо, что при получении всё проверил. В коробке из под камеры было всё что угодно, кроме камеры. Заказ вернул, акт оформили. Когда вернут деньги - неизвестно. Неделя уже прошла. Вывод: не видишь товар - не плати деньги (по крайней мере в этом магазине). Добавляю: в течении следующей недели со мной связались, извинились и вернули деньги. 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