Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Город Инструмента

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Трофим Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
цены
Недостатки:
они отсутствуют
Комментарий:
Лобзик по привлекательно низкой цене взял верх. В общем заказ на него я оформил. Инструмент доставили рабочий, комплектация полная, даже кейс прилагался, хотя на сайте про него ни слова. Я доволен как сытый удав. Вроде бы выгодный и честный магазин
5 лет назад, Москва
Потап П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
В магазине Город Инструмента заказывали товары для дачи и огорода (ножницы технические, несколько поливочных шлангов, несколько видов лески и грабли). Понадобилась консультация сотрудников магазина (парочка вопросов по товарам)-отвечали быстро и по делу. В итоге большая посылка приехала с курьером прямо на дом на 2 день. По качеству товаров нет претензий
5 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
По выставленным счетам - у них все есть и цена низкая
Недостатки:
Как только оплатили счет началось - этого товара нет и не будет. Берите другой, у нас такой принцип работы. Чтобы менеджеру доказать что у нас есть аванс, это мы должны сходить в ЕГО бухгалтерию, сверится с ними и ему выслать акт сверки. Внимание вопрос - а кому за это платят деньги?
Комментарий:
Контора выставит вам счет на что угодно, а когда получит ваши деньги окажется что части товара нет и не было и не будет, поэтому берите что есть. Получить деньги обратно? нереально. Не работайте. Менеджер ведет себя так, как будто вы ему что то должны. Не довезли груз - это будут ваши проблемы а не их.
Изменить5 лет назад, Екатеринбург
Комментарий 101921825
Город Инструмента
Ответ официального представителя магазина
Давайте по порядку, итак 02.04.2019 г. был выставлен счет от нашей организации на ООО "СтройСнаб". Оплата поступила 15.04.19 и причем частичная, после этого наш менеджер сразу с Вами связался для уточнения суммы. Сами мы к сожалению не можем расшифровать за что Вы платили. Если кратко, то из счета нужно удалить перфораторы, но тогда сумма 119 240,00, но никак не 95 944 (которая пришла). Вы сказали что у вас переплата с прошлого года, поэтому менеджер запросил акт сверки (акт сделали, да задолженность есть). Заметьте что поиском и расшифровкой вашего платежа занимались мы, а не вы. Посмотрите что написано на счете, срок его действия, к сожалению мы не можем держать под вас товар более 3-х дней, а вы платите по счету по прошествии 2-х недель. Вы пишите, что получить деньги обратно нереально? Так ведь вас в этот же день вернули все полностью. Все документы будут приложены, и мы вынуждены обратиться в суд для защиты деловой репутации юридического лица .
Давайте по порядку, итак 02.04.2019 г. был выставлен счет от нашей организации на ООО "СтройСнаб". Оплата поступила 15.04.19 и причем частичная, после этого наш менеджер сразу с Вами связался для уточнения суммы. Сами мы к сожалению не можем расшифровать за что Вы платили. Если кратко, то из счета нужно удалить перфораторы, но тогда сумма 119 240,00, но никак не 95 944 (которая пришла). Вы сказали что у вас переплата с прошлого года, поэтому менеджер запросил акт сверки (акт сделали, да задолженность есть). Заметьте что поиском и расшифровкой вашего платежа занимались мы, а не вы. Посмотрите что написано на счете, срок его действия, к сожалению мы не можем держать под вас товар более 3-х дней, а вы платите по счету по прошествии 2-х недель. Вы пишите, что получить деньги обратно нереально? Так ведь вас в этот же день вернули все полностью. Все документы будут приложены, и мы вынуждены обратиться в суд для защиты деловой репутации юридического лица .
Комментарий 102025888
Имя скрыто
поиском и расшифровкой платежа занимались Вы как? открыли программу учета товаров и денег и сделали акт сверки? А как же быть с письмом Вашего менеджера с текстом - Пришлите акт сверки на почту buch@toool.ru или на info@toool.ru c обязательной пометкой "Для бухгалтерии". У Вас менеджер написал так - идите в бухгалтерию, сверяйтесь, а потом я увижу есть ли у Вас аванс Счет на оплату мы запросили у Вашего менеджера 15.04. Вашим менеджером нам был направлен 15.04 но с датой 02.04. Уж извините что Ваш менеджер откорректировал счет от 02.04, а не выставил новый. Дайте доступ к вашей программе покупателям, они сами все будут делать, раз у Вас менеджер это пустое место. Деньги мы получили, но думаю мы их получили из-за отзыва на данном сайте
поиском и расшифровкой платежа занимались Вы как? открыли программу учета товаров и денег и сделали акт сверки? А как же быть с письмом Вашего менеджера с текстом - Пришлите акт сверки на почту buch@toool.ru или на info@toool.ru c обязательной пометкой "Для бухгалтерии". У Вас менеджер написал так - идите в бухгалтерию, сверяйтесь, а потом я увижу есть ли у Вас аванс Счет на оплату мы запросили у Вашего менеджера 15.04. Вашим менеджером нам был направлен 15.04 но с датой 02.04. Уж извините что Ваш менеджер откорректировал счет от 02.04, а не выставил новый. Дайте доступ к вашей программе покупателям, они сами все будут делать, раз у Вас менеджер это пустое место. Деньги мы получили, но думаю мы их получили из-за отзыва на данном сайте
Славик К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Искал определённую модель мотокультиватора - нашёл здесь. Ранее с этим сайтом не сталкивался, ничего не заказывал, однако опыт приобретения мотокультиватора оказался удачным. Пообщался с сотрудником, кое что распросил про модель, на удивление получил грамотную консультацию. Далее перешёл к оформлению - оно тут простое, сложностей не возникло. Привезли в срок, проверил комплектность, осмотрел расплатился. Очень хорошо что есть возможность оплаты при получении, по предоплате никогда не заказываю, особенно по стопроцентной - есть риск нарваться на мошенников, такое со мной уже случалось. К этому магазину лично у меня доверие сложилось.
5 лет назад, Москва
Тарас Л.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Отличный выбор электроинструментов, цены в большинства случаях ниже
Недостатки:
В некоторых категориях выбор средний
Комментарий:
Недавно посетил этот магазин, видно, что стараются работать - помогли с советом, саму покупку не навязывали. Пришел к заказу сам, после того как сравнил цены в нескольких магазинах
5 лет назад, Москва
Михаил П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Покупать в магазине стал недавно, но уже успел многое приобрести. Для ремонта в гараже мне требовалось много инструментов, и, чтобы не мотаться по городу, заказал все сразу в одном магазине. Заказ доставили быстро, все в рабочем состоянии, в полной комплектности. Оплачивал по результату проверки товара, получил чек. Удобно, что заказы принимают и в выходные дни
5 лет назад, Москва
Никита С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Из последних покупок - 2 шуруповёрта. Вообще покупаем здесь часто, в принципе из-за цен тут и затариваемся. Хотя и про доставку и оплату плохого ничего не скажу - удобно, курьер привозит товар прямо к нам на объект, на месте и рассчитываемся. Так что заморок никаких.
5 лет назад, Москва
Ваня П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
В одном месте можно купить весь необходимый инструмент по адекватным ценам
Недостатки:
Нет
Комментарий:
Периодически проводятся акции на различные товары. Можно неплохо на этом сэкономить. Большой ассортимент товара.
5 лет назад, Москва
Антон Х.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Забирал инструмент сам, без спешки и с проверкой работоспособности. отношение сотрудников магазина к работе понравилось
Недостатки:
предполагал увидеть магазин с выбором, по сути обычный пункт самовывоза
Комментарий:
обычный магазин с хорошим обслуживанием и адекватными ценами
5 лет назад, Москва
Степан Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Хорошая цена
Комментарий:
Смотрел себе новый набор с ключами, не устраивала цена. Друг прислал этот сайт. Сразу обратил внимание на стоимость товаров, которая отличалась от магазинных. Подобрал для себя набор, недорого. Доволен, магазин в закладках
5 лет назад, Москва
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Рекомендую параллельно делать заказ в другом месте и покупать, где быстрее сформируют.","type":0,"delivery":1,"deliveredBy":null,"orderId":"190610","votes":{"agree":1,"reject":2,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"124803999":{"entity":"review","id":"124803999","isCpa":false,"recommend":true,"shopId":19591,"userId":112350814,"anonymous":0,"created":1617264735000,"averageGrade":4,"comment":"Заказ сделан в субботу, в понедельник позвонили, сказали будет на складе во вторник после 12:00. Во вторник заехать не смог. Перезвонили в среду, сказали что товар ожидает на складе и спросили когда подъеду. Ответил что сегодня или завтра. Сказали ОК, не проблема, до пятницы в любое время.\nУчитывая неполное описание товара, несоответствующие фотографии товара, цену ниже остальных магазинов и негативные отзывы о магазине, были определенные сомнения будет ли это именно тот товар что мне нужен и будет ли он вообще. Но решил рискнуть, тем более что оплата при получении и заранее никто оплачивать не просил.\nПоездка в Москву случилась после обеда в среду же. По приезду попросил посмотреть товар до оплаты. Без проблем с менеджером сходили на склад, посмотрели товар и сразу же забрали со слада чтобы не ходить 2 раза. Товар оказался именно тем что нужно. Оплатил и поехал довольный домой.\n","pro":"Заказывал стремянку KRAUSE STABILO 8 ступеней (Арт. 124555). Самовывоз, оплата при получении.\nВсе быстро, четко, товаром доволен, цена оказалась ниже других магазинов.\n","contra":"Фотографии товара не всегда соответствуют действительности. В моем случае даже название было не полным, но самое главное указан нужный мне артикул.\nОтсутствовало названия модели стремянки STABILO, первое фото вообще не того производителя похоже, второе фото с другим количеством ступеней.","type":0,"delivery":1,"deliveredBy":null,"orderId":"190802","votes":{"agree":2,"reject":1,"total":3},"photos":[],"videos":[],"region":{"entity":"region","name":"Щёлково"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"126869414":{"entity":"review","id":"126869414","isCpa":false,"recommend":true,"shopId":408489,"userId":18522509,"anonymous":0,"created":1619618224000,"averageGrade":5,"comment":"Зима была снежная, поэтому заказывал лопату в автомобиль. Лопата качественная, по обработке и выдаче заказа претензий нет.","pro":"Скорость обработки заказа, оперативная доставка в пункт выдачи, качество товара","contra":"Не выявлено","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":1,"total":1},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"127009329":{"entity":"review","id":"127009329","isCpa":false,"recommend":false,"shopId":19591,"userId":734420865,"anonymous":0,"created":1619774041000,"averageGrade":1,"comment":"Продавец обещал забрать товар «на диагностику», но так и не забрал. ","pro":"Ловко обманули","contra":"Купила аккумуляторный опрыскиватель Champion SA12, но оказалось, что его уже разбирали и заряжали. Мотор плохо работает, из 5 винтов на задней крышке 3 металлических и 2 пластиковых ( разве так на заводе делают?), один из которых сломан и крышка болтается. Кнопка выключателя не работает. ","type":0,"delivery":0,"deliveredBy":null,"orderId":"915996539","votes":{"agree":1,"reject":1,"total":2},"photos":[],"videos":[],"region":{"entity":"region","name":"Птичное"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"135022998":{"entity":"review","id":"135022998","isCpa":false,"recommend":false,"shopId":19591,"userId":128483176,"anonymous":0,"created":1626945655136,"averageGrade":1,"comment":"Заказывал \"Kraftool 10036-300 Шпатель - 1 шт. - 567 руб.\" (он и сейчас на Маркете по этой цене этой фирмой выставлен). Пришел на пункт выдачи на ул. Девятая Рота (Москва), мне суют счёт 834 руб. Показываю электронное письмо от них же с ценой 567 руб. Нет, все равно платите 834. Интересный способ ведения дел.","pro":null,"contra":"Продают товар не по заранее оговоренной цене, а в полтора раза выше.","type":0,"delivery":1,"deliveredBy":null,"orderId":"191628","votes":{"agree":2,"reject":0,"total":2},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":4,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"136628046":{"entity":"review","id":"136628046","isCpa":false,"recommend":false,"shopId":19591,"userId":481600273,"anonymous":0,"created":1629114682285,"averageGrade":1,"comment":"10.07.2021 заказал шлифовальную машину WORTEX DG 1875, оплатил. Через 3 дня на сайте в заказе нет статуса доставки, написал. Товара нет в наличии, прибудет через 10 дней. В итоге сегодня 16.08.2021 и товара нет. Написал, что бы вернули деньги. Крайне не рекомендую сайт www.toool.ru, Город инструмента.","pro":"Их нет","contra":"Потеря времени. \nНа сайте товар в наличии, по факту товара нет, что выясняется уже после оплаты.","type":0,"delivery":null,"deliveredBy":null,"orderId":"#191581","votes":{"agree":4,"reject":0,"total":4},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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