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ЯндексЯндекс
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Отзывы о магазине ГОРЗДРАВ

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ЕЮБ
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
По тлф. меня уведомили, что за названный товар, не входящий с список ЖВЛ, я смогу расплатиться 99% бонусами. Реально в магазине бонусами смог оплатить лишь ~30%. Ответ: «Ничего не могу сделать, так заложено в компьютере»… Создалось впечатление, что бонусы здесь можно потратить лишь на не пользующийся спросом товар. Короче, копи бонусы и трать их на то, что имеет малый спрос
2 года назад, Одинцово
Комментарий 150313880
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. В нашей аптеке Вы можете оплатить бонусами до 99% стоимости покупки. Подарочные бонусы ко дню рождения и за активацию карты можно потратить при покупках от 500 рублей. Списание бонусов в нашей аптеке возможно при покупке всех категорий товаров, кроме входящих в актуальный перечень ЖНВЛС (жизненно-необходимые важнейшие лекарственные средства). Дело в том, что наценка на данную категорию лекарств регулируется государством и приближается к минимальной. Но мы начисляем бонусы за товары ЖНВЛС. Также Вы можете добавить в чек позицию, не входящую в перечень, и списать бонусы. К товарам ЖНВЛС относится только небольшая часть ассортимента аптеки. Все остальные категории, в том числе многие лекарственные препараты, товары для здоровья, косметика, средства гигиены и пр. позволяют списание бонусов в счет оплаты покупки. Рекомендуем в следующий раз просто добавить в чек позицию из ассортимента, не входящего в ЖНВЛС и списать бонусы. Наши фармацевты всегда смогут порекомендовать Вам такой товар.
Спасибо за обратную связь. В нашей аптеке Вы можете оплатить бонусами до 99% стоимости покупки. Подарочные бонусы ко дню рождения и за активацию карты можно потратить при покупках от 500 рублей. Списание бонусов в нашей аптеке возможно при покупке всех категорий товаров, кроме входящих в актуальный перечень ЖНВЛС (жизненно-необходимые важнейшие лекарственные средства). Дело в том, что наценка на данную категорию лекарств регулируется государством и приближается к минимальной. Но мы начисляем бонусы за товары ЖНВЛС. Также Вы можете добавить в чек позицию, не входящую в перечень, и списать бонусы. К товарам ЖНВЛС относится только небольшая часть ассортимента аптеки. Все остальные категории, в том числе многие лекарственные препараты, товары для здоровья, косметика, средства гигиены и пр. позволяют списание бонусов в счет оплаты покупки. Рекомендуем в следующий раз просто добавить в чек позицию из ассортимента, не входящего в ЖНВЛС и списать бонусы. Наши фармацевты всегда смогут порекомендовать Вам такой товар.
Екатерина Т.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
доставляют заказ в обещанные сроки
Недостатки:
Сайт "лежит". Войти на десктопе невозможно, как и в моб. версии. В приложении не вижу бонусы за покупку. Приложение "сырое", подзаказ в приложении оформить нельзя, отображается только то, что есть в наличии. Смысл такого приложения? Из за принципа выкупать второй заказ не буду.
2 года назад, Ивантеевка
Комментарий 150280206
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Учтем ваше мнение!
Спасибо за обратную связь. Учтем ваше мнение!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
отвратительно!!! Если не можете доставлять вовремя - не указывайте доставку день в день. Второй заказ делаю и второй раз одна и та же проблема. Заказ №750-202570252 Доставка: 20.01.2022 20:00 Несколько раз связывалась с операторами. Обещали привезти до 12 ночи. Звонит курьер - приехал в аптеку, а она закрыта (гениально, оператор Галина уверяла, что доставка круглосуточная) сейчас: "Ближайшее доступное время доставки для этого заказа с 10 до 11 утра." Сейчас почти 13.00 дня и абсолютная тишина!!!
Изменить2 года назад, Москва
Комментарий 150280212
ГОРЗДРАВ
Ответ официального представителя магазина
В течение дня наблюдались массовые проблемы с сервером, после создания заказы не выгружались в базу. На данный момент проблема решена. Приносим свои извинения за временно предоставленные неудобства.
В течение дня наблюдались массовые проблемы с сервером, после создания заказы не выгружались в базу. На данный момент проблема решена. Приносим свои извинения за временно предоставленные неудобства.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
обычная аптека, если не брать в расчет интернет-аптеку
Недостатки:
Заказ в интернет-аптеке не был выполнен. Начались проблемы с возвратом денег (оплата возможна только онлайн на сайте). Аптека отправляет в банк, банк объясняет - деньги при оформлении заказа были заморожены на счету (уже сталкивалась с такой ситуацией у другого сетевого магазина - чтобы не заморачиваться в случае чего с оформлением внутренних доркументов при оформлении возврата, деньги замораживают на счету на какой то срок. и при невыполнении заказа просто не списывают). Все, аптека слилась - мы все выернули, разбирайтесь с банком, у нас значится, что заказ отменен клиентом. и ничего не знаем... Кстати, своих курьеров у них нет, и это тоже проблема. Что интересно - сначала говорили, что оформлен возврат, когда узнали информацию, предоставленную банком - тут сменили пластинку на "деньги на счёте разморожены". Каждый сотрудник предоставляет разную информацию. Невозможно добиться ни контактов для направления претензии, ни данных сотрудника, который рассматривает запрос, ни какой отдел занимается претензиями - ни одной конкретной фамилии или должности. В итоге на сегодняшний день деньги не вернулись на счёт.
Комментарий:
При общении в чате на сайте интрнет-аптеки просто заваливают рекламными предложениями и ненужной информацией о возможности купить/забронировать, при этом ответа на конкретный вопрос не дождешься.
Изменить2 года назад, Москва
Комментарий 106061167
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Напишите нам, пожалуйста, о данной ситуации на feedback@gorzdrav.org, мы обязательно во всем разберемся.
Спасибо за обратную связь. Напишите нам, пожалуйста, о данной ситуации на feedback@gorzdrav.org, мы обязательно во всем разберемся.
Серж Н
9
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Быстро собрали заказ, где-то 25 мин после того, как заказал.
Недостатки:
Цена! Если покупать лекарства непосредственно в аптеке. При заказе через интернет магазин,цена меньше значительно меньше, что в общем-то неплохо.
2 года назад, Домодедово
Комментарий 105779478
ГОРЗДРАВ
Ответ официального представителя магазина
Благодарим за ваш отзыв.
Благодарим за ваш отзыв.
Роман
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Недостатки:
8,5 минут по телефону что бы уточнить наличие препарата и забронировать его, плюс ожидание получения смс 25 минут(как заявлено по телефону)
Комментарий:
Сервис бронирования перегружен информацией, оператор вываливает кучу информации, ненужной.
2 года назад, Санкт-Петербург
Комментарий 105738953
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за ваш отзыв! Нам важное каждое мнение! Будем стараться улучшать качество сервиса!
Спасибо за ваш отзыв! Нам важное каждое мнение! Будем стараться улучшать качество сервиса!
Костя Цио
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Рядом
Недостатки:
Заказал страну изготовителя одну,продали другую,ссылаясь что только это.
2 года назад, Москва
Комментарий 105391130
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь.Напишите нам, пожалуйста, о данной ситуации на feedback@gorzdrav.org, мы обязательно во всем разберемся.
Спасибо за обратную связь.Напишите нам, пожалуйста, о данной ситуации на feedback@gorzdrav.org, мы обязательно во всем разберемся.
Tatiana Bokova
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Приходит информация достаточно быстро о том, что товар можно забрать
Недостатки:
Бывает, что могут позвонить спустя много часов и сообщить, что товара нет в наличии. Самое неприятное было, когда заказала лекарства по 1 упаковке, в аптеке одно из лекарств в заказе оказалось в количестве 3 штук и вариант был только один, либо выкупать весь заказ, либо полностью отказываться и заказывать заново. Цена в аптеке существенно отличается от цены при заказе в интернете. Поскольку лекарство было нужно срочно, пришлось забирать весь заказ с лишними упаковками. Не помогла ни фотография заказа, ничего. Пожаловаться на сайте самого горздрава не было возможности. Не нашла ни телефон, ни раздел с жалобами
2 года назад, Москва
Комментарий 105244621
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Вы всегда можете нам написать на feedback@gorzdrav.org, мы обязательно во всем разберемся. Или в обратной связи на сайте в разделе вопрос-ответ.
Спасибо за обратную связь. Вы всегда можете нам написать на feedback@gorzdrav.org, мы обязательно во всем разберемся. Или в обратной связи на сайте в разделе вопрос-ответ.
Юлия
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
наличие некоторых лекарств которых нет рядом
Недостатки:
цены завышены, иногда даже в онлайн магазине цены выше чем в аптеке, хотя они пишут чтотам всегда ниже. очень медленные фармацевты.
Комментарий:
когда болела заказала онлайн лекарства, а когда их пришли забирать сказали вы знаете у нас сбой приходите завтра - после завтра тоесть пусть болезнь подождет....
2 года назад, Люберцы
Комментарий 105202613
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за ваш отзыв! Нам важное каждое мнение! Будем стараться улучшать качество сервиса! От лица нашей компании приносим Вам свои извинения.
Спасибо за ваш отзыв! Нам важное каждое мнение! Будем стараться улучшать качество сервиса! От лица нашей компании приносим Вам свои извинения.
Кино Тв
1
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Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Удобное расположение оказало решающее действие.
Недостатки:
При посещении магазина до оформления заказа продавцы не предлагали дешевых вариантов нужного мне товара (рыбий жир), только какие то заоблачные варианты, хотя эти дешевые товары числились у них в наличии (инфа с сайта). При оформлении заказа через Маркет эти дешевые средства волшебным образом нашлись. Просто чудо!
Комментарий:
см. выше
2 года назад, Москва
Комментарий 105171693
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения.
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения.
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Голубь информацию доставил извините за ожидание погода не летная ...","pro":"они были до этого момента","contra":"все быстро четко как где то там , а где не знаю ...","type":0,"delivery":null,"deliveredBy":null,"orderId":"003-228931691","votes":{"agree":7,"reject":6,"total":13},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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