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ЯндексЯндекс
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Отзывы о магазине ГОРЗДРАВ

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
они были до этого момента
Недостатки:
все быстро четко как где то там , а где не знаю ...
Комментарий:
В понедельник заказал омез ,прошло два дня решил уточнить сколько ждать 4 - 5 дней от брони, оке прошло 5 дней сказали такого нет !! Голубь информацию доставил извините за ожидание погода не летная ...
Изменить2 года назад, Москва
Комментарий 150716225
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Костя Захаров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Не обнаружил. Ассортимент, как и в других аптеках.
Недостатки:
Не аккуратность выполнения заказов. Баллы за покупку в аптеке. списывают не по всем категориям покупки.
Комментарий:
07.04.2022 сделал заказ № 021-228026214, в приложении аптеки, товар был в наличии. Потом этот заказ был отменен, т.к. в аптеке его нет. Отстой. В базе есть, по факту товара нет.
2 года назад, Люберцы
Комментарий 150716238
ГОРЗДРАВ
Ответ официального представителя магазина
Наш сайт обновляется каждые 25 минут, и носит характер онлайн продаж. Бывают исключительные случаи, что одновременно Вы заказываете препарат, но в это время в аптеке его покупают и когда обрабатывают заказ, его аннулируют, так как препарата нет. На сайте так же указана информация, что после оформления заказа, необходимо ожидать смс от аптеки с подтверждением наличия товара. С уважением, Горздрав.
Наш сайт обновляется каждые 25 минут, и носит характер онлайн продаж. Бывают исключительные случаи, что одновременно Вы заказываете препарат, но в это время в аптеке его покупают и когда обрабатывают заказ, его аннулируют, так как препарата нет. На сайте так же указана информация, что после оформления заказа, необходимо ожидать смс от аптеки с подтверждением наличия товара. С уважением, Горздрав.
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
нет
Недостатки:
Оформила заказ на сайте 21 марта, должны были привезти в аптеку через 1-2 дня, не привезли, на сайте консультант сообщила что много заказов и доставка 5 дней, через 5 дней тоже ничего не доставили. В итоге прошло 10 дней ни доставки ни звонка. Если был бы заказан жизненно важный препарат, уже умерла бы. Буду писать жалобу в Росздравнадзор и Роспотребнадзор пусть разбираются.
2 года назад, Москва
Комментарий 150644585
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Николай А.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
ничего
Недостатки:
Покупку делал в аптеке на ул.Толбухина д9. кор.1 кассир пробила другую дозировку и потом начался абстрактный сюреализм , вместо замены дозировки она оформила возврат со словами сейчас вам придут деньги и вы совершите покупку заново, но деньги подвисли на неопределённое время, покупка стала невозможно, вместо чека на возврат денег написала от руки возврат на чеке, заведующая Светлана Владимировна отказалась общаться, сказав, что ей некогда и у неё другие дела, помимо наверное дел творящихся у неё в аптеке...В сухом остатке подвисшие деньги и дома человек ожидающий лекарства...
Комментарий:
впечатления один негатив, каждое слово враньё , отговорки ужа на сковородке...ни денег ни лекарства...
2 года назад, Москва
wind90
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Ничего
Недостатки:
Само существование онлайн-аптеки
Комментарий:
Товар доступен к заказу со склада. Можно было без проблем заказать. Время доставки указано 1-2 дня. Заказ не везут 5 дней. Оператор отвечает, что просто сроки увеличины. А потом заказ просто отменяют смской, даже не объяснив причину. Неужели так трудно написать, что склад не отгружает . А не просто отменять. Ужасный сервис.
2 года назад, Москва
Комментарий 150644590
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Оформила заказ в интернет-магазин аптеке " Горздрав"12.02.22, деньги сняли 12.02.22, сами отменили заказ 12.02.22. Результат- ни денег, ни лекарств. Обращение в прокуратуру написано, передано в Роспотребнадзор. 18.03 денег нет, ответа из Роспотребнадзора, пока тоже нет. Ждём.
Изменить2 года назад, Москва
Ната
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
их нет
Недостатки:
Сделала заказ, оплатила онлайн. Аптека отменила его в день доставки, не уведомив меня. Об отмене узнала, когда поняла, что доставки не случилось. Спустя неделю деньги за заказ мне не вернули. На линии не отвечают, в обращениях тоже. Не аптека, а мошенники.
2 года назад, Москва
Комментарий 150644632
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения. Денежные средства по Вашему заказу были расхосдированы 14 марта. Для уточнение просьба обратится в банк.
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения. Денежные средства по Вашему заказу были расхосдированы 14 марта. Для уточнение просьба обратится в банк.
Преголя
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
06.03.2022 сделала заказ на сайте (там написано, что привезут в нужную аптеку мои таблетки через 1-2 дня). Тишина четыре дня подряд. 10.03.2022 пишу в поддержку узнать о судьбе своего заказа. Мне написали, что нужно ждать смс о готовности. Этой же ночью пришла смс об отмене заказа. Захожу на сайт, посмотреть неужели эти таблетки кончились, оказалось что нет они на складе есть и в других аптеках тоже. Главное цена на эти таблетки на 250 рублей выше, чем в других аптеках (думала переплачу за удобство... да-да, конечно)) В других приличных местах хотя бы баллы утешительные начисляют, если по их вине происходят прошляпы. Не берегут своих клиентов, поэтому гудбай!
2 года назад, Москва
Комментарий 150644662
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система. Цены меняются в зависимости от поставки. Каждая поставка новая цена, возможно в Вашем случае так и произошло. Приносим свои извинения за доставленные неудобства. С уважением, ГОРЗДРАВ
Спасибо за обратную связь. Заказы со склада имеют свою специфику - много наименований, разные поставщики, и в случае отсутствия у поставщиков нужного товара информация приходит с опозданием. В этой связи происходят накладки. Обычно товар приходит на 2-3 день после заказа, но проблемную позицию система ищет по всем поставщикам, поэтому происходят задержки. Сроки доставки могут быть увеличены от 1 до 5 рабочих дней. Если за 5 дней товар не поступил – значит его нет. Приносим извинения за доставленные неудобства, но к сожалению на процесс повлиять не можем в индивидуальном порядке. Так настроена вся система. Цены меняются в зависимости от поставки. Каждая поставка новая цена, возможно в Вашем случае так и произошло. Приносим свои извинения за доставленные неудобства. С уважением, ГОРЗДРАВ
Андрей Макаревич
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Достоинства:
Ни-че-го
Недостатки:
уже 6 дней жду заказ, а меня продолжают кормить обещаниями. Если вам нужно что-то срочно, то лучше этот Горздрав обходить строной
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Удобный сайт
Недостатки:
Сделал заказ на импортный препарат от эпилепсии, который уже кончался по всей Москве из-за прекращения поставок иностранных лекарств. Нужно было спешить. Лекарство в нужном объеме было в одной из аптек Наро-Фоминска, куда ехать от моего города довольно далеко. Утром я позвонил и уточнил в службе поддержки статус заказа - сказали, можете забирать. На месте оказалось, что заказ готов не полностью, о чем по телефону мне не сказали. Ехали зря.
Комментарий:
Пожалуйста, работайте внимательней. От ваших услуг зависит здоровье людей.
Изменить2 года назад, Лобня
Комментарий 150644684
ГОРЗДРАВ
Ответ официального представителя магазина
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения.
Спасибо за отзыв. Мы очень ценим мнение каждого клиента, поэтому обязательно проработаем Ваши замечания. От лица нашей компании приносим Вам свои извинения.
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