• Заказ доставили не в тот день
• Не предупредили о переносе даты
Комментарий:
Не советую !
Сама компания и ее отношению к покупателем отвратительное . Ждали в субботу в итоге просто сама перенесли дату доставки . Я просила миллион раз ,что мы можем принять вечером ,на что меня игнорили и в итоге через 4 дня позвонил курьер что через пару часов привезет ,а мы работам в будни (хотя мы миллион раз просили вечером),на что нам ответили ,тогда привезем на выходные . А мы все это время были без холодильника из за отвратителтного отношения .
Сам холодильник ни большой и шумит имейте ввиду .
И нам не полошили колеса под холодильник !
Вообщем не советую
Модель купленная на яндексе отличается от той которую привезли. Заберите и првезите то что я купил. А не прошлогоднюю модель . Попахивает мошенничеством
Уважаемый Алексей,
При доставке и осмотре товара никаких претензий у вас не возникло.
Если мы привезли вам другую модель, в подтверждение этого пришлите фото шильда с товара, при подтверждении пересорта мы отправим курьера за возвратом, это будет бесплатно.
Если модель совпадает, но доставленный товар вам не подходит, в течение 7 дней с момента доставки вы можете вернуть его, подробно процедура возврата описана в справке Маркета.: https://yandex.ru/support/market/return/terms.html Связаться с Магазином вы можете через чат в заказе.
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С уважением, служба контроля качества
интернет-магазина GrandTechno.ru
Уважаемый Алексей,
При доставке и осмотре товара никаких претензий у вас не возникло.
Если мы привезли вам другую модель, в подтверждение этого пришлите фото шильда с товара, при подтверждении пересорта мы отправим курьера за возвратом, это будет бесплатно.
Если модель совпадает, но доставленный товар вам не подходит, в течение 7 дней с момента доставки вы можете вернуть его, подробно процедура возврата описана в справке Маркета.: https://yandex.ru/support/market/return/terms.html Связаться с Магазином вы можете через чат в заказе.
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С уважением, служба контроля качества
интернет-магазина GrandTechno.ru
Взяли и отменили оплаченный заказ, после этого ни дозвониться до них не удалось и в чат они не отвечали больше двух часов, затем на все вопросы был один ответ - заказ отменен. Причина не дозвонились. Зачем было звонить не в день доставки и уточнять актуальность оплаченного заказа, не понятно. Зачем отменять а не переносить оплаченный заказ, тоже не понятно. Видимо менеджер редкого таланта попался.
Товар с дефектами. Продавец отказывается менять сломанную полку. Ужасно. Никогда больше не буду покупать в маркете крупную технику. И знакомым не посоветую. И магазин гранд техно этому доказательство. Цена привлекла, теперь понятно почему. Не качественная техника по низким ценам.
Уважаемый Эльдар,
По вашему заказу товар был доставлен в помещение и полностью осмотрен получателем без упаковки. Никаких препятствий со стороны службы доставки не было, что подтверждается фотографией с места осмотра. Претензий к внешнему виду и целостности комплектующих не было. Спустя три дня с момента доставки, вы сообщили, что одна из полок треснула. В такой ситуации Магазин рекомендовал приобрести полку самостоятельно.
Арбитр Маркета рассмотрел ваше обращение по заказу и принял решение об отказе в возврате денег за товар. Поврежденную деталь вы сможете заменить самостоятельно, обратившись в любой авторизованный сервисный центр.
--------------------------------------------------------------------
С уважением, служба контроля качества
интернет-магазина GrandTechno.ru
Уважаемый Эльдар,
По вашему заказу товар был доставлен в помещение и полностью осмотрен получателем без упаковки. Никаких препятствий со стороны службы доставки не было, что подтверждается фотографией с места осмотра. Претензий к внешнему виду и целостности комплектующих не было. Спустя три дня с момента доставки, вы сообщили, что одна из полок треснула. В такой ситуации Магазин рекомендовал приобрести полку самостоятельно.
Арбитр Маркета рассмотрел ваше обращение по заказу и принял решение об отказе в возврате денег за товар. Поврежденную деталь вы сможете заменить самостоятельно, обратившись в любой авторизованный сервисный центр.
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С уважением, служба контроля качества
интернет-магазина GrandTechno.ru
Читать дальше
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