• Курьер приехал точно в срок
• Заказ подняли на этаж
• Курьер был вежлив
• Курьер позвонил заранее
• Товары надёжно упакованы
• Была возможность проверить товар
Здравствуйте, благодарим Вас за положительный отзыв и обратную связь, очень рады что Вы сделали выбор в пользу нашей продукции. Пользуйтесь с удовольствием!
Здравствуйте, благодарим Вас за положительный отзыв и обратную связь, очень рады что Вы сделали выбор в пользу нашей продукции. Пользуйтесь с удовольствием!
Добрый день! Мы рады, что наш товар Вам понравился, благодарим за высокую оценку. Мы и в дальнейшем намерены оправдывать все Ваши ожидания, будем ждать новых заказов.
Добрый день! Мы рады, что наш товар Вам понравился, благодарим за высокую оценку. Мы и в дальнейшем намерены оправдывать все Ваши ожидания, будем ждать новых заказов.
• Было просто забрать заказ
• Заказ был в пункте выдачи в назначенный день
Комментарий:
Для меня получение из офиса удобнее, чем ждать курьера, даже осли офис в 40мин езды. Но лучше всего пункт выдачи в соседнем доме, или постамат по дороге на работу
Добрый день! Мы рады, что наш товар Вам понравился, благодарим за высокую оценку. Мы и в дальнейшем намерены оправдывать все Ваши ожидания, будем ждать новых заказов.
Добрый день! Мы рады, что наш товар Вам понравился, благодарим за высокую оценку. Мы и в дальнейшем намерены оправдывать все Ваши ожидания, будем ждать новых заказов.
Вторая покупка. Удивляет интеллигентность и воспитанность курьеров. Такое впечатление, что весь состав ИТР подрабатывает. Всё очень точно и по времени и функционально.
Сам по себе фитнес-браслет очень понравился. Удобный, понятный. Покупался в качестве подарка. Сроки доставки были очень важны.
Недостатки:
Приложение -на троечку: перевод на русский язык, оформление - надо бы подтянуть.
Комментарий:
Очень сильно опечалили сроки доставки. Из-за того, что доставка в СПБ только в пределах КАД, пришлось выбирать доставку Boxberry (хотя живу рядом с КАД). Тут-то "веселье" и началось. Мною оплачен заказ был в понедельник. На сайте указывался срок доставки 3-4 дня, через Boxberry. Получить заказ удалось только в субботу(если даже не учитывать понедельник, получается 5дней). "Чудесно". При общении с операторами службы доставки и магазина выяснилось, что статус Заказа обновляется не оперативно, поэтому даже на второй день после оплаты заказа невозможно было понять через приложение, а где собственно, он (статус висел-ожидание оплаты). Хотя деньги списались сутки назад. Завершилось, конечно же, все более-менее благополучно. Фитнес-браслет получен, не в тот срок, который был нужен.
Получается, есть еще над чем работать и службе доставки, и приложению. В данном случае, более приемлемый вариант -покупка непосредственно в магазине, так сказать в живую.
Не исключаю, что разбалованы оперативностью и удобством других интернет-магазинов, поэтому сложилась негативная картина.
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