Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине HAIRS-RUSSIA

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Инна
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
К сожалению, перепутали цвет краски.
Год назад
Комментарий 151861658
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Инна, добрый день! Приносим извинения за сложившуюся ситуацию. Для быстрого решения вопроса, сообщите, пожалуйста, какой номер краски Вам привезли. Спасибо!
Инна, добрый день! Приносим извинения за сложившуюся ситуацию. Для быстрого решения вопроса, сообщите, пожалуйста, какой номер краски Вам привезли. Спасибо!
Комментарий 151863283
HAIRS-RUSSIA, 5b@bk вместо 5n@bk Краску оставила, так как нет времени заниматься этим вопросом. Надеюсь, что в следующий раз привезёте заказ правильно. Спасибо за ответ.
HAIRS-RUSSIA, 5b@bk вместо 5n@bk Краску оставила, так как нет времени заниматься этим вопросом. Надеюсь, что в следующий раз привезёте заказ правильно. Спасибо за ответ.
Имя скрыто
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Быстро обработали и доставили заказ, потом его было нужно заменить и это тоже сделали довольно быстро. Есть система бонусов.
Недостатки:
Товар пришел просроченный и с поврежденной упаковкой. Эта невнимательность очень огорчила, особенно учитывая немалую стоимость товара. Работает только один из указанных на сайте номеров.
Комментарий:
Товар мне заменили спустя пару дней, всё ок. Но почему нельзя было сразу прислать нормальный :)
4 года назад, Санкт-Петербург
Комментарий 103178542
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Добрый день! Приносим извинения за доставленное неудобство, по факту невнимательности при сборке заказа, проведена проверка. Надеемся, что Вы останетесь с нами, тк произошедший случай является единичным, а мы прилагаем максимум усилий для недопущения подобных ситуаций.
Добрый день! Приносим извинения за доставленное неудобство, по факту невнимательности при сборке заказа, проведена проверка. Надеемся, что Вы останетесь с нами, тк произошедший случай является единичным, а мы прилагаем максимум усилий для недопущения подобных ситуаций.
Екатерина К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Большой ассортимент у бренда, скидки
Недостатки:
Указано. что товар есть в наличии, но на самом деле не было. В результате, через два дня после оформления заказа (и оплаты на сайте), звонят и говорят, что поставки задерживаются, и товар будет аж через неделю.
Комментарий:
В целом, сайт показался мне мутным, в личном кабинете у заказа нет даты доставки на пункт самовывоза, мой заказ долго висел в обработке. Это мой первый заказ, возможно, что при следующем заказе проблем не будет, и мое мнение о магазине исправится. Тогда напишу новый отзыв. В следующий раз буду заказывать, потому что ассортимент большой и цены приятные, но оплачивать буду только в момент выдачи, чтобы лишний раз не нервничать.
4 года назад, Санкт-Петербург
Комментарий 102739697
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Екатерина, здравствуйте! Спасибо, что выбрали наш магазин! Еще раз приносим извинения за задержку доставки Вашего заказа. Надеемся, что в дальнейшем Ваше мнение изменится
Екатерина, здравствуйте! Спасибо, что выбрали наш магазин! Еще раз приносим извинения за задержку доставки Вашего заказа. Надеемся, что в дальнейшем Ваше мнение изменится
Juli
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
Очень разочарована. Прошу заметить ранее пользовалась уже данным магазином и всё было оперативно. Сделала большой заказ 98452 от 14 декабря без изменений. СМС от службы доставки не поступила. В самом ИМ hair-russia операторы на вопросы не могут ответить, сегодня вообще сбросили трубку. Примите меры и доставьте товар!
Комментарий:
Корректирую свой отзыв после общения с представителями магазина, которые принесли извинения за доставленные неудобства. Хотелось пожелать магазину уделять больше внимания клиенту. С наступающими праздниками!
4 года назад, Москва
Комментарий 102654583
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Добрый день, Юлия! Благодарим Вас за отзыв и пожелания! Ждем новых заказов)
Добрый день, Юлия! Благодарим Вас за отзыв и пожелания! Ждем новых заказов)
Наталья К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
кому нужен пункт самовывоза, который работает с 11 до 20? на домохозяек расчет?
4 года назад, Москва
Комментарий 102504148
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Наталья, добрый день! Спасибо за Ваше мнение! График работы Пунктов самовывоза устанавливается Курьерской службой обеспечивающей транспортировку заказов. Вы всегда можете принять доставку курьером, обговорив удобный для Вас интервал, он является минимальным и составляет всего 3 часа
Наталья, добрый день! Спасибо за Ваше мнение! График работы Пунктов самовывоза устанавливается Курьерской службой обеспечивающей транспортировку заказов. Вы всегда можете принять доставку курьером, обговорив удобный для Вас интервал, он является минимальным и составляет всего 3 часа
Екатерина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро оформили и доставили заказ. Цены средние по рынку, большой выбор.
Недостатки:
Заказывала ампулы Goldwell Kerasilk repower. Одна ампула в коробке оказалась бракованной, абсолютно пустой. Неприятно.
4 года назад, Санкт-Петербург
Комментарий 102463388
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Екатерина, здравствуйте! Приносим извинения за сложившуюся ситуацию и просим связаться с нами для урегулирования ситуации.
Екатерина, здравствуйте! Приносим извинения за сложившуюся ситуацию и просим связаться с нами для урегулирования ситуации.
Анастасия П.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
НЕ оригинальная продукция
Комментарий:
Заказывала кондиционер Davines. Qr код на баночке испорчен не читается. Это не первый магазин, который прочей кода грешит. Видимо подделка. Теперь только на оф сайте буду заказывать.
6 лет назад, Санкт-Петербург
Комментарий 100363135
Сертификаты получила. Возможно на сайте есть и оригинальная продукция. НО на кондиционере, который я заказывала, испорчен qr код (частично чем то острым удалён, фото отправляла). Так что проверить конкретно его подлинность нет возможности. Не утверждаю, что подделка, но зачем удалять код, если нечего скрывать?
Сертификаты получила. Возможно на сайте есть и оригинальная продукция. НО на кондиционере, который я заказывала, испорчен qr код (частично чем то острым удалён, фото отправляла). Так что проверить конкретно его подлинность нет возможности. Не утверждаю, что подделка, но зачем удалять код, если нечего скрывать?
Комментарий 100366525
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Анастасия, мы всегда идем навстречу клиентам и согласно Правилам возврата https://hairs-russia.ru/vozvrat-tovara Вы можете в течении 30 дней осуществить обмен/возврат средств, если Вас не устраивает качество продукции. Уверяем, что весь товар на сайте высокого качества и только оригинальный, однако, Вы можете воспользоваться этой услугой
Анастасия, мы всегда идем навстречу клиентам и согласно Правилам возврата https://hairs-russia.ru/vozvrat-tovara Вы можете в течении 30 дней осуществить обмен/возврат средств, если Вас не устраивает качество продукции. Уверяем, что весь товар на сайте высокого качества и только оригинальный, однако, Вы можете воспользоваться этой услугой
Юлия Г.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро обрабатывают заказы
Недостатки:
Делала заказ в данном магазине 06.11.17 - №46774. Доставка до указанного адреса. За доставку по МСК взяли 200р. Курьер приехал, у меня была оплата картой, он прокатал карту в аппарате, попросил электронную подпись поставить, чек и слип не выдал. Сказал, что ему не дали(( Дома открыла упаковку - 2 флакона, бальзам и шампунь. Ни одной этикетки на русском языке!! Срок изготовления был выбит на шве, при этом на флаконах не указан срок годности вообще. Звонила в данный магазин. Операторы не компетентные, попросили написать им электронное письмо с вопросами. На следующий день оператор мне перезвонила и сказала срок устно, при этом срок годности на упаковке так и не нашли, сославшись на "такую партию товара". Почему об этом не предупреждают при заказе - не понятно. Также отправили ко мне курьера с чеками.
Комментарий:
Общее впечатление отрицательное, сервис слабый.
6 лет назад, Москва
Комментарий 100133780
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Юлия, Ваши претензии понятны, но мы старались решить каждый Ваш вопрос. В условиях доставки стоимость прописана. -- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
Юлия, Ваши претензии понятны, но мы старались решить каждый Ваш вопрос. В условиях доставки стоимость прописана. -- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
Комментарий 100141722
у меня не было претензий к стоимости доставки) было 2 ключевых вопроса - по сроку годности и по чекам. Вопросы решили, но осадок остался.
у меня не было претензий к стоимости доставки) было 2 ключевых вопроса - по сроку годности и по чекам. Вопросы решили, но осадок остался.
Татьяна О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Понравилось, что много пунктов самовывоза, ближайший оказался очень удобно расположен! Удобный интерфейс сайта.
Недостатки:
Долго не перезванивал менеджер магазина. Вообще с обратной связью не очень. Во время заполнения корзины - все время выскакивала реклама, и чтобы снова вернуться к товарам нужно неоднократно обновить страницу. Доставку пришлось ждать около недели - от заказа до выдачи.
Комментарий:
В целом хотелось бы пожелать владельцам - больше внимания к персоналу, и разработчикам сайта)
6 лет назад, Сосенки
Комментарий 6529899
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Полина, добрый день, благодарим за обратную связь, время подтверждения заказа стараемся сократить. Просьба сообщить какого рода реклама мешала совершить Вам заказ и как это выглядело. У нас на сайте она полностью отсутствует и ее появления исключено. Первый раз сталкиваемся с такого рода претензией. Возможно, Вам нужно проверить настройки браузера и очистите все лишнее, в том числе вирусы. --- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
Полина, добрый день, благодарим за обратную связь, время подтверждения заказа стараемся сократить. Просьба сообщить какого рода реклама мешала совершить Вам заказ и как это выглядело. У нас на сайте она полностью отсутствует и ее появления исключено. Первый раз сталкиваемся с такого рода претензией. Возможно, Вам нужно проверить настройки браузера и очистите все лишнее, в том числе вирусы. --- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
Вячеслав Полянский
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Всегда звонили и предупреждали, когда были задержки.
Недостатки:
Заказывал в подарок средство для волос. Самовывоз согласовали на 7 марта, потом позвонили сказать, что получится только 8-го. А 8-го опять перенесли на следующий. день. Флакончик со средством был весь в мелких царапинах и потертостях, как будто его давно где-то возили. К сожалению, сразу не рассмотрел.
7 лет назад, Москва
Комментарий 6163523
Логотип HAIRS-RUSSIA
HAIRS-RUSSIA
Ответ официального представителя магазина
Вячеслав, спасибо за отзыв. Приносим свои извинения за задержку отправки заказа, связанную с большим количеством заказов перед 8 марта. Минусом продукции Lebel действительно является чувствительная к потертостям упаковка, к сожалению, она приходит к нас уже в таком виде. Надеемся, что мы еще сможем показать более высокий уровень в следующий раз. -- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
Вячеслав, спасибо за отзыв. Приносим свои извинения за задержку отправки заказа, связанную с большим количеством заказов перед 8 марта. Минусом продукции Lebel действительно является чувствительная к потертостям упаковка, к сожалению, она приходит к нас уже в таком виде. Надеемся, что мы еще сможем показать более высокий уровень в следующий раз. -- С уважением, команда интернет-магазина профессиональной косметики HAIRS-RUSSIA.RU
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