Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Hilding Anders

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Ирина В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Понравился мне дизайн кровати Минотти
Недостатки:
После приемки обнаружила разодранную экокожу в изголовье кровати. Вдовесок пробитый ламинат. Написала претензию. Продавец послал лесом. Иду в суд.
Комментарий:
Мною у ООО «ХИЛДИНГ АНДЕРС РУС» в ТЦ Твой Дом Каширка был оформлен договор купли-продажи № ТДКХА/0233 от 24.07.2019 (Кровать Минотти в белой экокоже с матрасом). Товар оплачен полностью. Заказ оформляла менеджер Елена оооочень долго. Пришла в 19:30, ушла измученная около 23:00. Товар доставили 10.08.2019 два экспедитора. При получении изголовья кровати, оно было упаковано в упаковочную пленку (с воздушными шариками). Мы проверили товар на предмет комплектности и экспедиторы уехали. При снятии упаковочной пленки с изголовья кровати, мы обнаружили, что упаковка содрана наверху и механические повреждения (содрана, поцарапана экокожа). Упаковку сохранили. 2. Кроме того, после отъезда экспедиторов, мы обнаружили пробитый ламинат. Пробит он был тяжелым изголовьем кровати (кровать весит 96 кг.). В помещении был сделан ремонт. А теперь (после отъезда экспедиторов) на полу дыра, размером с 5-и рублевую монету. Позвонила менеджеру через 10 мин после отъезда экспедиторов. Все дефекты сфотографировала. Отправила на вотсапп менеджеру. Поняла, что она вообще не знает как действовать дальше. 12.08.2019 написала претензию продавцу. Получила ответ (№ 1096089-2019-Розница Исх № ЦОК от 23.08.2019) - "самивиноваты": при подписании товарной накладной не указали замечания на видимые повреждения. Обращаю внимание, что чтобы увидеть эти повреждения мне надо было поднять 96 килограмовую кровать, чтобы полностью освободить ее от упаковки. Никто не предупреждал, что она столько весит. А экспедиторы пробив ламинат быстренько удалились и не помогли, не предложили снять упаковку. По Трудовому кодексу женщина может поднять 10-15 кг. (для информации). Так что иду в суд с иском на недобросовестного продавца.
4 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Интересный ассортимент... Хорошее качество. (протестирую еще и отпишусь. пока 5 звезд за товар)
Недостатки:
Растянутые сроки. Нет в наличии товара который продают. Не удобный сайт.
Комментарий:
Странный магазин. Заказал две недели назад комплект постельного белья, одеяло и чехол на матрас. Через неделю написал им узнать как дела с моим заказом - оказалось постельное бельё надо ждать месяц. - Договорились, убрать его из заказа. И спустя еще неделю мне доставили мою покупку. Я так понимаю Hilding Anders'у больше нравится торговать под другим брендом . Вот и забили на свой магазин.
Изменить5 лет назад, Москва
LeGafur
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
пока ничем. и было крайне странно столкнуться с таким качеством сервиса, при том, что средний счёт этого магазину крайне высокий (50т.р.+). я, например, рассчитвал на 100к+
Недостатки:
- крайне низкая ориентированность на клиента - низкая заинтересованность в клиенте - обман на сайте"вамперезвонят" - отсутствие системы качества и процесса получения обратной связи от клиента (как следствие: если что-то пойдёт не так -- вам не помогут; вам просто некуда будет жаловаться, вы упрётесь в колл-центр -- и тупик). это нормально для магазина, торгующего гвоздями или флешками... но не нормально для европейского концерна мирового масшаба Hilding Anders
Комментарий:
предвзятого отношения к холдингу не имею, т.к. понимал, что буду приобретать спальное место у одного из брендов этого концерна. написал в чат на сайте "нужна помощь в выборе", получил ответ "закажите обратный звонок". хорошо, нажал кнопку "заказать звонок, выбрал ближайшее время" -- звонка ждал 2 дня. разочаровавшись, решил позвонить и сообщить компании, что этот процесс у них не налажен, чтобы будущие клиенты не страдали. спросил "как мне передать обратную связь" в службу кчества или отдел по работе с претензиями. Мне ответили, что таких отделов нет, обратную связь передать никак нельзя; что у неё -- сотрудницы колл-центра -- вообще нет никакого руководителя (я и не собирался говорить с руководством, лишь просил её спросить у своего руководителя каким способом я могу оставить претензию).
5 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
Вам улыбаются и любезно вешают лапшу на уши о швейцарских и норвежских матрасах, повышая ставки до заоблачных высот, накидывая ненужные аксессуары и сдабривая это скидками-только-сегодня и дополнительными только-что-скидками от начальства =)
Недостатки:
Компании, чьи матрасы презентует "Хилдинг Андерс", вообще не знают про эти матрасы - на их сайтах нет даже близко подобной продукции! То же самое касается и американских матрасов от "Аскона"!
Комментарий:
Крайне жесткое давление продаванов на вас с целью немедленного заключения договора-покупки на матрас-импровизацию от Аскона, работники которой похоже клепают "норвежские королевские" матрасы на коленках в подвалах - иначе непонятно, откуда такие претензии по срокам, качеству и несовпадение свойств и характеристик с тем демо, на которые так любезно укладывают потенциального покупателя, и почему позже не замечают и презирают уже состоявшихся покупателей! К сожалению весь этот матрасный бизнес построен по канонам 90-х годов - развести/кинуть покупателя здесь возведено в ранг религии.
Изменить6 лет назад, Москва
Анна П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Товар, как таковой. Условия гарантии.
Недостатки:
Отвратительный сервис, некомпетентным менеджеры, хамство покупателям.
Комментарий:
Заказали кровать, матрас и основание 15.11.15. Через магазин в г. Тула. Подписали договор и нам обозначили срок доставки начало декабря. В 7-х числах декабря позвонили менеджеру. Он сказал я перезвоню. И так и не перезалнил через 4 дня. Позвонили снова. Сказал доставят 17-18 декабря. Тут все ок - по договору 30 раб дней. Сегодня звоним и опять - через неделю. Мол, нет машин и т.д. на наш вопрос, почему ранее были иные сроки обозначены? А в чем вопрос? У на 30 дней есть. Вроде все логично, но зачем дезинформировать. Корми ть обещаниями 3 недели?! А самое интересное, что в договоре санкции за задержку приёмки положены только для покупателя. За задержку со стороны продавца никаких санкций нет. Надеюсь, что ожидание оправдается качеством товара. Пока впечатления от сервиса крайне негативные!!!
8 лет назад, Тула
Комментарий 4387279
Hilding Anders
Ответ официального представителя магазина
Сообщите, пожалуйста, свои ФИО и номер договора, для подтверждения факта покупки в нашем магазине и дальнейшего выяснения обстоятельств по Вашему вопросу.
Сообщите, пожалуйста, свои ФИО и номер договора, для подтверждения факта покупки в нашем магазине и дальнейшего выяснения обстоятельств по Вашему вопросу.
Ещё 591 человек поставили магазину оценку, но ничего не написали о нём
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Через магазин в г. Тула. Подписали договор и нам обозначили срок доставки начало декабря. В 7-х числах декабря позвонили менеджеру. Он сказал я перезвоню. И так и не перезалнил через 4 дня. Позвонили снова. Сказал доставят 17-18 декабря. Тут все ок - по договору 30 раб дней. Сегодня звоним и опять - через неделю. Мол, нет машин и т.д. на наш вопрос, почему ранее были иные сроки обозначены? А в чем вопрос? У на 30 дней есть. Вроде все логично, но зачем дезинформировать. Корми ть обещаниями 3 недели?! А самое интересное, что в договоре санкции за задержку приёмки положены только для покупателя. За задержку со стороны продавца никаких санкций нет. Надеюсь, что ожидание оправдается качеством товара. Пока впечатления от сервиса крайне негативные!!!","pro":"Товар, как таковой. Условия гарантии.","contra":"Отвратительный сервис, некомпетентным менеджеры, хамство покупателям.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тула"},"isProblemResolved":false,"factors":[]},"78742037":{"entity":"review","id":"78742037","isCpa":false,"recommend":false,"shopId":136957,"anonymous":1,"created":1525805541000,"averageGrade":2,"comment":"Крайне жесткое давление продаванов на вас с целью немедленного заключения договора-покупки на матрас-импровизацию от Аскона, работники которой похоже клепают \"норвежские королевские\" матрасы на коленках в подвалах - иначе непонятно, откуда такие претензии по срокам, качеству и несовпадение свойств и характеристик с тем демо, на которые так любезно укладывают потенциального покупателя, и почему позже не замечают и презирают уже состоявшихся покупателей! К сожалению весь этот матрасный бизнес построен по канонам 90-х годов - развести/кинуть покупателя здесь возведено в ранг религии. ","pro":"Вам улыбаются и любезно вешают лапшу на уши о швейцарских и норвежских матрасах, повышая ставки до заоблачных высот, накидывая ненужные аксессуары и сдабривая это скидками-только-сегодня и дополнительными только-что-скидками от начальства =)","contra":"Компании, чьи матрасы презентует \"Хилдинг Андерс\", вообще не знают про эти матрасы - на их сайтах нет даже близко подобной продукции! То же самое касается и американских матрасов от \"Аскона\"!","type":0,"delivery":2,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":1,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"81271604":{"entity":"review","id":"81271604","isCpa":false,"recommend":false,"shopId":136957,"userId":227529820,"anonymous":0,"created":1534035628000,"averageGrade":2,"comment":"предвзятого отношения к холдингу не имею, т.к. понимал, что буду приобретать спальное место у одного из брендов этого концерна.\nнаписал в чат на сайте \"нужна помощь в выборе\", получил ответ \"закажите обратный звонок\".\nхорошо, нажал кнопку \"заказать звонок, выбрал ближайшее время\" -- звонка ждал 2 дня.\nразочаровавшись, решил позвонить и сообщить компании, что этот процесс у них не налажен, чтобы будущие клиенты не страдали.\nспросил \"как мне передать обратную связь\" в службу кчества или отдел по работе с претензиями. Мне ответили, что таких отделов нет, обратную связь передать никак нельзя; что у неё -- сотрудницы колл-центра -- вообще нет никакого руководителя (я и не собирался говорить с руководством, лишь просил её спросить у своего руководителя каким способом я могу оставить претензию).","pro":"пока ничем.\nи было крайне странно столкнуться с таким качеством сервиса, при том, что средний счёт этого магазину крайне высокий (50т.р.+). я, например, рассчитвал на 100к+","contra":"- крайне низкая ориентированность на клиента\n- низкая заинтересованность в клиенте\n- обман на сайте\"вамперезвонят\"\n- отсутствие системы качества и процесса получения обратной связи от клиента (как следствие: если что-то пойдёт не так -- вам не помогут; вам просто некуда будет жаловаться, вы упрётесь в колл-центр -- и тупик).\nэто нормально для магазина, торгующего гвоздями или флешками... но не нормально для европейского концерна мирового масшаба Hilding Anders","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"82962176":{"entity":"review","id":"82962176","isCpa":false,"recommend":false,"shopId":136957,"anonymous":1,"created":1539063192000,"averageGrade":2,"comment":"Странный магазин. \nЗаказал две недели назад комплект постельного белья, одеяло и чехол на матрас. Через неделю написал им узнать как дела с моим заказом - оказалось постельное бельё надо ждать месяц. - Договорились, убрать его из заказа. И спустя еще неделю мне доставили мою покупку. \nЯ так понимаю Hilding Anders'у больше нравится торговать под другим брендом . Вот и забили на свой магазин.","pro":"Интересный ассортимент...\nХорошее качество. (протестирую еще и отпишусь. пока 5 звезд за товар)","contra":"Растянутые сроки.\nНет в наличии товара который продают.\nНе удобный сайт. 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