Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине HolySkin.ru

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Ирина Б
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Знакомство с корейской косметикой началось именно с HolySkin. Хороший ассортимент. Менеджеры вежливые. Цены адекватные.
Недостатки:
Есть один большой недостаток. Я заказала корейский крем для лица, мне прислали подозрительный крем (упаковка и сам тюбик ненадлежащего качества, товар с виду сделан в подвале) На упаковке и на тюбике было написано все по русски и поставщик индивидуальный предприниматель (ИП). Я так понимаю его разливают в России. Тогда закладываются большие сомнения в хорошем качестве.
Комментарий:
Другой товар который я заказала, был хорошего качества и в хорошей упаковке
7 лет назад, Москва
Комментарий 5516134
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Ирина! В Вашем заказе был крем фирмы Mizon от официального российского дистрибьютора ИП Михеенко, этот поставщик заказывает русифицированные упаковки непосредственно на заводе фирмы Mizon, поэтому, у нас только сертифицированная косметика от крупнейших поставщиков, и по просьбе клиента мы всегда можем выслать копии сертификатов Вам на электронную почту, чтобы у Вас не возникало сомнений в оригинальности в нашей продукции. С уважением, магазин Holyskin.ru
Добрый день, Ирина! В Вашем заказе был крем фирмы Mizon от официального российского дистрибьютора ИП Михеенко, этот поставщик заказывает русифицированные упаковки непосредственно на заводе фирмы Mizon, поэтому, у нас только сертифицированная косметика от крупнейших поставщиков, и по просьбе клиента мы всегда можем выслать копии сертификатов Вам на электронную почту, чтобы у Вас не возникало сомнений в оригинальности в нашей продукции. С уважением, магазин Holyskin.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Положили в посылку хорошие пробники
Недостатки:
Мне не понравилось общение с магазином. Перепутали позицию. Не критично, но все же. Я написала им в почту. Ответили письмом, что менеджер со мной свяжется, но этого не произошло. только отправили письмо с просьбой оставить отзыв в интернете. При подтверждении заказа менеджер сказала, что доставка будет через 3-10 дней. Хотя на сайте написано, что 1-3 дня. Может, это связано с тем, что я заказала в постамат, а не курьером, но на сайте дополнительных сведений про доставку в постамат я не нашла.
Изменить7 лет назад, Москва
Комментарий 5249495
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! К сожалению, доставка PickPoint производится по всей России и сроки доставки для каждого города оговариваются отдельно, а срок доставки 1 день действует только на курьерскую доставку и 1-3 дня на доставку за КАД и МКАД. Благодарим Вас за заказ на нашем сайте и за подробный отзыв, с Вами мы становимся лучше! С уважением, магазин Holyskin.ru
Добрый день! К сожалению, доставка PickPoint производится по всей России и сроки доставки для каждого города оговариваются отдельно, а срок доставки 1 день действует только на курьерскую доставку и 1-3 дня на доставку за КАД и МКАД. Благодарим Вас за заказ на нашем сайте и за подробный отзыв, с Вами мы становимся лучше! С уважением, магазин Holyskin.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Пришло то, что заказала
Недостатки:
Доставка осуществлялась больше, чем мне сказала сама по телефену консультант. Подарок обещанный не положили.
Изменить8 лет назад, Белгород
Комментарий 105179952
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв и приносим искренние извинения за данную ошибку! Сделаем всё возможное, чтобы подобного впредь не случалось. Будем рады увидеть Вас и Ваши заказы снова, надеемся сгладить негативное впечатление и вернуть Ваше хорошее расположение! С уважением, HolySkin
Добрый день! Благодарим Вас за отзыв и приносим искренние извинения за данную ошибку! Сделаем всё возможное, чтобы подобного впредь не случалось. Будем рады увидеть Вас и Ваши заказы снова, надеемся сгладить негативное впечатление и вернуть Ваше хорошее расположение! С уважением, HolySkin
Dareena
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Относительно удобный сайт, быстро перезванивают, доставка на следующий день. Вежливые операторы и курьеры.
Недостатки:
Дважды делала заказ, оба раза в заказе было что-то спутано. В первый раз положили эмульсию вместо тоника. Махнула рукой. Во второй раз вместо антивозрастного набора кремов пришёл увлажняющий, тут уже было критично, делали обмен. К чести магазина, поменяли без вопросов, извинились и дали пробников :)
Комментарий:
Цены средние по рынку, ассортимент тоже средний, но конкретно по бренду "The Saem" выбор лучше, чем в других местах.
8 лет назад, Москва
Комментарий 4981135
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Дарина! Еще раз приносим свои извинения за ошибки при сборе заказов и за доставленные неудобства! Наши сборщики уже понесли наказание за это, мы очень надеемся, что сможем улучшить Ваше мнение о нашем магазине и компенсировать все наши недостатки приятными подарками. Если решите сделать новый заказ, то Вам нужно будет указать номер Вашего предыдущего заказа и мы постараемся все исправить. Большое спасибо Вам за понимание и благодарим Вас за обратную связь, с Вами мы становимся лучше! С уважением, магазин Holyskin.ru
Добрый день, Дарина! Еще раз приносим свои извинения за ошибки при сборе заказов и за доставленные неудобства! Наши сборщики уже понесли наказание за это, мы очень надеемся, что сможем улучшить Ваше мнение о нашем магазине и компенсировать все наши недостатки приятными подарками. Если решите сделать новый заказ, то Вам нужно будет указать номер Вашего предыдущего заказа и мы постараемся все исправить. Большое спасибо Вам за понимание и благодарим Вас за обратную связь, с Вами мы становимся лучше! С уважением, магазин Holyskin.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хорошая косметика за свой ценник
Недостатки:
Никогда не доставят на следующий день, уже не раз делаю заказ на этом сайте. Вот и сегодня , та же история, жду уже 2-й день ! Не звонка ! Звоню сама и слушаю гудки.
Комментарий:
Расстраивает только доставка , сам магазин очень хороший , всегда подкинут пробнички) Приятно)
Изменить8 лет назад, Москва
Комментарий 4704195
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за отзыв! Как раз работаем над заменой службы доставки! Стремимся к лучшему для Вас! С уважением, Holyskin
Добрый день! Спасибо за отзыв! Как раз работаем над заменой службы доставки! Стремимся к лучшему для Вас! С уважением, Holyskin
Natalya M.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Приемлемые цены
Недостатки:
Положили не листовые салфетки, а обычные ватные диски и по телефону потом объясняли мне, что в этом нет никакой разницы. Правда предложили прислать курьера забрать этот товар.
Комментарий:
Делала заказ два раза на одинаковую сумму: в первый раз упаковали пробнички в подарок и одну тканевую маску, второй раз только маску, а ведь уже ждешь еще сюрпризов)) Общее впечатление от второй покупки испорчено из-за замены товара, а еще больше из-за дальнейшего общения по телефону.
8 лет назад, Санкт-Петербург
Комментарий 3740239
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо вам за отзыв и ваш заказ В описании к данному товару прописано " Своим высоким водопоглощением эти ватные диски обязаны 5 слоям высококачественного хлопка". Как вы уже написали в вашем отзыве, мы предложили вернуть вам деньги - за неподходящий вам товар, либо же произвести обмен на другую, интересующую вас позицию. При следующем заказе, уточните номер вашего прошлого заказа - постараемся компенсировать неудобства.
Добрый день! Спасибо вам за отзыв и ваш заказ В описании к данному товару прописано " Своим высоким водопоглощением эти ватные диски обязаны 5 слоям высококачественного хлопка". Как вы уже написали в вашем отзыве, мы предложили вернуть вам деньги - за неподходящий вам товар, либо же произвести обмен на другую, интересующую вас позицию. При следующем заказе, уточните номер вашего прошлого заказа - постараемся компенсировать неудобства.
alexandra k.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
большой выбор корейской косметики
Недостатки:
служба доставки!
Комментарий:
Заказ приходилось переоформлять дважды из-за проблем с доставкой. На третий раз смогла забрать заказ из пункта самовывоза через 2 после обещанной даты доставки
9 лет назад, Москва
Комментарий 2690182
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо вам большое за покупку и отзыв! Извините, пожалуйста, такое очень редко, но случается, как и у всех курьерских служб. Но мы прилагаем максимум усилий, чтобы исключать задержки у курьерской службы. Надеемся в следующий раз мы сможем доставить вам быстрее. Мы всегда будем рады проконсультировать вас по всем возникающим вопросам! :-) С уважением, магазин корейской косметики HolySkin.ru
Спасибо вам большое за покупку и отзыв! Извините, пожалуйста, такое очень редко, но случается, как и у всех курьерских служб. Но мы прилагаем максимум усилий, чтобы исключать задержки у курьерской службы. Надеемся в следующий раз мы сможем доставить вам быстрее. Мы всегда будем рады проконсультировать вас по всем возникающим вопросам! :-) С уважением, магазин корейской косметики HolySkin.ru
Ksenia
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
Отличный выбор корейской косметики
Недостатки:
абсолютно не заинтересованы в покупателях!
Комментарий:
Вчера в 7 утра сделала заказ. Второй день нет звонка. Заказ на более 5000р. Вы знаете, я сама владею интернет-магазином, и знаю, что в этом деле главное скорость.Поступил звонок- сразу же перезвонили. Весь день ждала вчера. Под вечера заказала ту же продукцию в другом месте и сегодня уже получила! вот это оперативность! А эта компания не заинтересована в покупателях. Очень жаль. Выбор хороший. Но заказывать больше не буду.
9 лет назад, Москва
Комментарий 2655799
Я заказывала у вас! номер заказа 131641
Я заказывала у вас! номер заказа 131641
Комментарий 2659007
и, кстати, сегодня 22 октября, а так никто и не звонил. Вот это "оперативность".
и, кстати, сегодня 22 октября, а так никто и не звонил. Вот это "оперативность".
Ещё 1041 человек поставили магазину оценку, но ничего не написали о нём
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Стремимся к лучшему для Вас!\r\nС уважением,\r\nHolyskin","id":4704195,"entityId":61789688,"state":"NEW","changed":false,"updateTime":1458737130000,"createTime":1458747930000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"205036"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/61789688"},"4981135":{"text":"Добрый день, Дарина!\r\n\r\nЕще раз приносим свои извинения за ошибки при сборе заказов и за доставленные неудобства!\r\nНаши сборщики уже понесли наказание за это, мы очень надеемся, что сможем улучшить Ваше мнение о нашем магазине и компенсировать все наши недостатки приятными подарками. 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Сделаем всё возможное, чтобы подобного впредь не случалось. 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