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ЯндексЯндекс
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Отзывы о магазине Home-Santehnika

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алексей ф.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
Душевая кабина пришла не в комплекте нет смесителя. Душевой лейки. Держателя под Лейку. Еще не все посмотрел
Год назад
Коваленко Е.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Товар не соответствует описанию
Комментарий:
Я хочу вернуть обратно эту душевую кабину, не вся комплектация.
Год назад
Владислав ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
Не полная комплектация вернул товар курьеру, написал заявку на возврат денег...
Год назад
SIS
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Не получил товар, только время потерял.
2 года назад, Тамбов
Комментарий 105901551
Официальный представитель магазина
Ответ официального представителя магазина
Игорь, здравствуйте. Перед отправкой товара транспортными компаниями нашим клиентам вся продукция проходит визуальную проверку на наличие видимых внешних повреждений. К сожалению, на вашей тумбе под раковину был выявлен внешний дефект в виде скола на фасаде. Такой товар не может быть отправлен в адрес клиента. Приносим свои извинения за доставленные неудобства и потерянное время. С уважением, Home-Santehnika.ru
Игорь, здравствуйте. Перед отправкой товара транспортными компаниями нашим клиентам вся продукция проходит визуальную проверку на наличие видимых внешних повреждений. К сожалению, на вашей тумбе под раковину был выявлен внешний дефект в виде скола на фасаде. Такой товар не может быть отправлен в адрес клиента. Приносим свои извинения за доставленные неудобства и потерянное время. С уважением, Home-Santehnika.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Низкий профессиональный уровень менеджеров, низкий уровень поведения по отношению к клиенту, как только он оплатил заказ. Лож ( обещанные сроки не совпадают со сроками доставки), низкая культура: отправляют вам товар с дефектом, что говорить о том, что они его не проверяли перед.
Комментарий:
Способны украсть ваш заказ если его стоимость поднялась перепродать используя ваши деньги а потом сказать вам что не получен товар. Попросив вернуть ваши деньги оплачены за заказ вернут не всю сумму
Изменить3 года назад, Домодедово
Комментарий 104334530
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, уважаемый автор. Мы внимательно ознакомились с вашим отзывом. К сожалению, вы скрыли свои данные, а описание проблемы не позволяет идентифицировать заказ. Пожалуйста, укажите номер заказа, если ситуация, описанная в отзыве, действительно, возникла после взаимодействия с нашим магазином. Мы хотим разобраться в сложившейся ситуации и дать компетентный ответ. Спасибо. С уважением, Home-Santehnika.ru
Здравствуйте, уважаемый автор. Мы внимательно ознакомились с вашим отзывом. К сожалению, вы скрыли свои данные, а описание проблемы не позволяет идентифицировать заказ. Пожалуйста, укажите номер заказа, если ситуация, описанная в отзыве, действительно, возникла после взаимодействия с нашим магазином. Мы хотим разобраться в сложившейся ситуации и дать компетентный ответ. Спасибо. С уважением, Home-Santehnika.ru
Комментарий 104350042
Имя скрыто
Всю информацию и документацию имеете у себя и ещё раз я их отправил в Яндекс Прекрасно знаете какой заказ и о чем идёт речь.
Всю информацию и документацию имеете у себя и ещё раз я их отправил в Яндекс Прекрасно знаете какой заказ и о чем идёт речь.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
в связи с праздником 04.11.2020 без уведомления заранее перенесли время доставки. пришлось переносить дату заказа, за день до доставки позвонили и сказали, что товара нет в наличии. с момента заказа до доставки прошло 7 дней, за 7 дней Компания не удосужилась предоставить подробную информацию и проверить наличие товара на складе.
Недостатки:
не советую магазин, возьмите чуть дороже, но со 100% доставкой.
Комментарий:
Не советую магазин.
Изменить3 года назад, Москва
Alexandr Krasov
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Асортимент, консультации менеджеров.
Недостатки:
Отправка оплаченного товара с задержкой 10 дней.
Комментарий:
После внесения оплаты за товар с тобой разговаривать уже никто не хочет! Менеджеры отвечают на вопросы через 2-3 дня, и то врут! Кондиционер оплатил 02.05.2020г, в транспортную компанию он попал только 12.05.2020г, хотя на сайте указан срок 2 дня.
4 года назад, Москва
Комментарий 103234957
Официальный представитель магазина
Ответ официального представителя магазина
Александр, здравствуйте. Спасибо за обратную связь. Вы абсолютно правы, товар был отправлен в транспортную компанию ПЭК на десятый КАЛЕНДАРНЫЙ день после получения от вас оплаты 02.05.2020г.. Семь дней из десяти транспортная компания не работала, в связи с майскими праздниками. Данную информацию вы можете проверить в транспортной компании. По факту, мы просрочили отправку на два рабочих дня, что тоже связано с майскими праздниками и, как следствие, неработающим складом представительства, откуда поставляется товар на наш склад. Не снимаем с себя ответственности за сдвинутые сроки отгрузки товара и приносим вам свои извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Home-Santehnika
Александр, здравствуйте. Спасибо за обратную связь. Вы абсолютно правы, товар был отправлен в транспортную компанию ПЭК на десятый КАЛЕНДАРНЫЙ день после получения от вас оплаты 02.05.2020г.. Семь дней из десяти транспортная компания не работала, в связи с майскими праздниками. Данную информацию вы можете проверить в транспортной компании. По факту, мы просрочили отправку на два рабочих дня, что тоже связано с майскими праздниками и, как следствие, неработающим складом представительства, откуда поставляется товар на наш склад. Не снимаем с себя ответственности за сдвинутые сроки отгрузки товара и приносим вам свои извинения за доставленные неудобства. Надеемся на дальнейшее сотрудничество. С уважением, Home-Santehnika
Янина С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
нету
Недостатки:
после подтверждения заказа по одной цене, позвонили и сказали, что витринный экземпляр, предложили отказаться, а затем выставили продукт выше ценой.
Комментарий:
впечатления самые негативные, позорище
4 года назад, Москва
Комментарий 102891117
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Цены на товар могут меняться в большую или в меньшую сторону, в зависимости от ценовой политики, которую диктует производитель. Товар отгружается всегда по той цене, которая была указана на сайте в момент оформления заказа. Пожалуйста, сообщите номер своего заказа. При поступлении товара мы свяжемся с Вами и отгрузим его по той стоимости, которая была зафиксирована на момент оформления Вами заказа. Приносим свои извинения за доставленные неудобства. С уважением, Home-Santehnika.ru
Здравствуйте! Цены на товар могут меняться в большую или в меньшую сторону, в зависимости от ценовой политики, которую диктует производитель. Товар отгружается всегда по той цене, которая была указана на сайте в момент оформления заказа. Пожалуйста, сообщите номер своего заказа. При поступлении товара мы свяжемся с Вами и отгрузим его по той стоимости, которая была зафиксирована на момент оформления Вами заказа. Приносим свои извинения за доставленные неудобства. С уважением, Home-Santehnika.ru
Андрей К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
У них товар есть в наличии в МОСКВЕ
Недостатки:
Указываю регион КОВРОВ, мне показывается что этот товар доступен в моем регионе, обращаюсь через онлайн чат, специалист магазин говорит что товар в МОСКВЕ, а стоимость доставки узнавайте сами через транспортную компанию. Т.е. я должен купить товар, узнать по стоимости доставки у ТК, договорится о доставке, организовать все доставку. Тогда в чем смысл указывать что они продают на ВСЮ РОССИЮ, при этом они доставкой не занимаются и по стоимости доставки не знают.
Комментарий:
Отвратительное впечатление, пусть этот магазин торгует внутри своего региона, если консультант не в курсе о стоимости доставки и предлагает мне самому ее расчитывать.
4 года назад, Ковров
люся и.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет. не переношу вранья
Недостатки:
неверные сведения о товаре
Комментарий:
Я заказала Скребок EmcoSystem 2 3534 001 00 на сайте Home-Santehnika.ru по тел 84952680508 в 9.39 мин 28.02.2019 г. цена скребка 3.625.00 руб доставка 390.00 руб. заказ №32031 На сайте написано что скребок произведен в Германии. По телефону 84952680508 в 9.39 мин меня убеждали, что это Германия и произведено в Германии Доставили Скребок в 18.55 мин . 01.03.2019 г. Скребок не имеет никаких опознавательных знаков фирмы Emco, вообще нет никаких опознавательных знаков , никаких бумаг как в уважающих себя фирмах. В упаковку не вложено гарантии, хотя на сайте написано гарантия 1 год. Я тут же как это обнаружила, перезвонила в 19.17 мин 01.03.2019 г. на сайт Home-Santehnika.ru по тел 84952680508. Прошу забрать неизвестный товар, привезти нормальный мною заказанный товар или вернуть мне уплаченную мной сумму 4 000.20 руб. На составление этого письма и на общение с вами и фотографирование товара я потратила более полутора часа хотя у меня были запланированы другие дела!!!!! Как же постулаты вашей компании Home-Santehnika.ru ? ? Наши ценности – это внимание к каждому клиенту и профессионализм во всем. Цель компании – максимально полно удовлетворить потребности каждого покупателя. Мы ставим перед собой амбициозные задачи: сделать обслуживание еще более качественным, ассортимент – еще более разнообразным, уровень доверия покупателей к нашей компании – еще более высоким. Вопрос решен 06.03.2019 г
5 лет назад, Москва
Комментарий 101921073
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте! Спасибо за обратную связь. Мы рады, что смогли разрешить сложившуюся ситуацию. Со своей стороны будем внимательнее контролировать наличие в упаковке сопроводительной документации к товару. С уважением, Home-Santehnika.ru
Здравствуйте! Спасибо за обратную связь. Мы рады, что смогли разрешить сложившуюся ситуацию. Со своей стороны будем внимательнее контролировать наличие в упаковке сопроводительной документации к товару. С уважением, Home-Santehnika.ru
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