Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Home-Santehnika

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Николай Семидоцкий
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
Стёкла задней стенки не той серии (L заместо R).
Год назад
Елена Куликова
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не подняли на этаж
2 года назад
Комментарий 150868604
Логотип Home-Santehnika
Home-Santehnika
Ответ официального представителя магазина
Елена, здравствуйте! Спасибо за обратную связь. Мы обязательно примем во внимание данную ситуацию и учтем ваше замечание в нашей дальнейшей работе. Приносим свои извинения за доставленные неудобства. С уважением, Home-Santehnika.ru
Елена, здравствуйте! Спасибо за обратную связь. Мы обязательно примем во внимание данную ситуацию и учтем ваше замечание в нашей дальнейшей работе. Приносим свои извинения за доставленные неудобства. С уважением, Home-Santehnika.ru
Никита Г.
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Недостатки:
Ориентировались на отзывы, но, увы, не повезло. В отношении доставки, оплаты вопросов не было, все быстро. Только вот товар оказался ненадлежащего качества, с браком. Выяснить это удалось только после установки (унитаз Gustavsberg). Тут-то и началось все самое интересное. Обмен товара не производят, решить вопрос никто не компетентен, ссылаются на третих лиц (отдел рекламации, генеральный директор), при этом ни фамилий, ни телефонов, даже местонахождение отдела рекламаций менеджер не знает. Вопрос решали по имейлу в течение недели, просили прислать описание проблемы, фото неисправности, но в итоге протянули время. Сообщили спустя 6 дней, что нам надо обращаться к сервисным партнерам по гарантийному талону для того, чтобы установили брак ( а дальнейшие действия вообще не сообщили, если брак - то что? Замена товара? Ремонт?) Наша история еще не закончена, возврат денежных средств пока тоже не делают ( есть дежурный менеджер, но он не компетентен в этом вопросе, только оплату взять компетентен). При этом еще не и стекло 14 дней с момента покупки. Не рекомендую. Потеря времени и денег.
3 года назад, Лыткарино
Комментарий 103245821
Логотип Home-Santehnika
Home-Santehnika
Ответ официального представителя магазина
Добрый день. Спасибо за обратную связь. К сожалению, просто забрать, с ваших слов, бракованный товар не представляется возможным, т. к. изделие было установлено. Определить наличие или отсутствие брака может только авторизованный сервисный центр. В таких случаях процедура очень простая. Вызывается сервисная служба (выезд бесплатный), причина неисправности устраняется на месте, если устранить неисправность на месте невозможно – составляется акт, на основании этого акта магазин, т. е. мы, производим обмен товара, либо возврат денежных средств, на ваше усмотрение. Весь процесс занимает 1-3 дня. Информация (с ваших слов) о том, что никто вам ничего не объяснил, не соответствует действительности, весь перечень дальнейших действий вам был разъяснен. Есть запись телефонного разговора, в подтверждении своих слов, мы можем вам ее предоставить (если переговоры от вашего имени вел другой человек и не транслировал вам информацию). Что касается компетенции менеджера в воскресенье….Да, действительно, функция менеджера – консультация и прием заказов. К службе рекламации менеджеры не имеют никакого отношения. В итоге, мы сами связались с сервисной службой, с вашего разрешения предоставили им ваш номер телефона. На 10-11.06.2020г. к вам запланирован выезд специалиста. Мы держим ситуацию на контроле и будем с вами связываться для понимания результата и, как следствие, дальнейших действий. Мы всегда заинтересованы, чтобы наши клиенты оставались довольны покупкой и в дальнейшем обращались в наш магазин, но, иногда, в «нестандартных» ситуациях желание ее (ситуацию) разрешить должно быть не только у магазина, но и у клиента. Приносим вам свои извинения за доставленные неудобства, в кратчайшие сроки вопрос будет решен. Надеемся на дальнейшее сотрудничество. С уважением, Home-Santehnika
Добрый день. Спасибо за обратную связь. К сожалению, просто забрать, с ваших слов, бракованный товар не представляется возможным, т. к. изделие было установлено. Определить наличие или отсутствие брака может только авторизованный сервисный центр. В таких случаях процедура очень простая. Вызывается сервисная служба (выезд бесплатный), причина неисправности устраняется на месте, если устранить неисправность на месте невозможно – составляется акт, на основании этого акта магазин, т. е. мы, производим обмен товара, либо возврат денежных средств, на ваше усмотрение. Весь процесс занимает 1-3 дня. Информация (с ваших слов) о том, что никто вам ничего не объяснил, не соответствует действительности, весь перечень дальнейших действий вам был разъяснен. Есть запись телефонного разговора, в подтверждении своих слов, мы можем вам ее предоставить (если переговоры от вашего имени вел другой человек и не транслировал вам информацию). Что касается компетенции менеджера в воскресенье….Да, действительно, функция менеджера – консультация и прием заказов. К службе рекламации менеджеры не имеют никакого отношения. В итоге, мы сами связались с сервисной службой, с вашего разрешения предоставили им ваш номер телефона. На 10-11.06.2020г. к вам запланирован выезд специалиста. Мы держим ситуацию на контроле и будем с вами связываться для понимания результата и, как следствие, дальнейших действий. Мы всегда заинтересованы, чтобы наши клиенты оставались довольны покупкой и в дальнейшем обращались в наш магазин, но, иногда, в «нестандартных» ситуациях желание ее (ситуацию) разрешить должно быть не только у магазина, но и у клиента. Приносим вам свои извинения за доставленные неудобства, в кратчайшие сроки вопрос будет решен. Надеемся на дальнейшее сотрудничество. С уважением, Home-Santehnika
Комментарий 103256522
Home-Santehnika, Изделие было подключено к системе, иначе как было бы узнать, что оно в принципе не работает? Сразу при подключении от давления воды пошла течь. Ваш мастер это уже подтвердил, приезжал 11 июня. Пробовал сам проверять исправность унитаза без давления, но неполадка не проявилась, только после того, как дали напор от системы. Мастер заполнил гарантийный талон, но подписывать мы его не стали, так как хотим именно замены на НОВЫЙ или же ВОЗВРАТ денежных средств. Посмотрим, чем всё закончится. На Яндекс Маркете обратная связь дана красиво, с фокусом на клиента. На деле уже прошло почти три недели после покупки и две недели как мы пытаемся поменять у вас этот же унитаз. В телефонных разговорах тоже всё четко, наши требования понятны были. Посмотрим, чем закончится эта история. Итог обязательно здесь напишу. Проверим вашу ориентированность на покупателей, пока вы делаете всё только как удобно фирме, но не клиенту.
Home-Santehnika, Изделие было подключено к системе, иначе как было бы узнать, что оно в принципе не работает? Сразу при подключении от давления воды пошла течь. Ваш мастер это уже подтвердил, приезжал 11 июня. Пробовал сам проверять исправность унитаза без давления, но неполадка не проявилась, только после того, как дали напор от системы. Мастер заполнил гарантийный талон, но подписывать мы его не стали, так как хотим именно замены на НОВЫЙ или же ВОЗВРАТ денежных средств. Посмотрим, чем всё закончится. На Яндекс Маркете обратная связь дана красиво, с фокусом на клиента. На деле уже прошло почти три недели после покупки и две недели как мы пытаемся поменять у вас этот же унитаз. В телефонных разговорах тоже всё четко, наши требования понятны были. Посмотрим, чем закончится эта история. Итог обязательно здесь напишу. Проверим вашу ориентированность на покупателей, пока вы делаете всё только как удобно фирме, но не клиенту.
александр ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Комментарий : Здесь хороший выбор паркетной доски. Сначала хотели заказать только мебель для ванной, но потом глаз упал на доску под ясень. Заказ получился объемным, но все равно, по разумной цене. Привезли быстро. Уже вовсю ремонт идет.
7 лет назад, Волгоград
Комментарий 5534582
Логотип Home-Santehnika
Home-Santehnika
Ответ официального представителя магазина
Спасибо Александр за отзыв. Мы рады, что Вы остались всем довольны. Будем рады видеть Вас в качестве нашего покупателя еще.
Спасибо Александр за отзыв. Мы рады, что Вы остались всем довольны. Будем рады видеть Вас в качестве нашего покупателя еще.
Алексей Б.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Внимательный сервис не может не радовать.
Недостатки:
Обнаружили на сайте обои york peek-a-boo. Обои и не то, чтобы редкие, но цена здесь оказалась ниже по сравнению с другими магазинами. С доставкой не подвели, привезли быстро. Перед приездом предупредительно перезвонили.
7 лет назад, Северо-Западный федеральный округ
Комментарий 5175943
Логотип Home-Santehnika
Home-Santehnika
Ответ официального представителя магазина
Алексей, благодарим Вас за обращение в Наш Магазин. Мы очень рады, что Вы удовлетворены качеством сервиса. С Вами было очень приятно работать. Спасибо! С уважением home-santehnika.ru
Алексей, благодарим Вас за обращение в Наш Магазин. Мы очень рады, что Вы удовлетворены качеством сервиса. С Вами было очень приятно работать. Спасибо! С уважением home-santehnika.ru
Ivan S.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Был оформлен заказ, на доставку через день, в день доставки сказали , что водитель разбил и такого пока больше нет.
8 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
- Вежливые сотрудники; - Низкие цены; - Ориентированность на клиента.
Недостатки:
Могут возникнуть сложности при покупке
Комментарий:
Заказал смеситель. Подтвердили заказ, доставка через день. Накануне доставки сообщили по телефону, что товар на складе в единственном экземпляре с браком. Новая партия дороже на 1000 руб. Продать по ранее согласованной цене отказались. От заказа отказался. Через несколько дней перезвонили, извинились за возникшие трудности с заказом, предложили доставить товар по ранее согласованной цене.
Изменить8 лет назад, Москва
Ещё 1922 человека поставили магазину оценку, но ничего не написали о нём
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Подтвердили заказ, доставка через день. Накануне доставки сообщили по телефону, что товар на складе в единственном экземпляре с браком. Новая партия дороже на 1000 руб. Продать по ранее согласованной цене отказались. От заказа отказался.\r\nЧерез несколько дней перезвонили, извинились за возникшие трудности с заказом, предложили доставить товар по ранее согласованной цене.","pro":"- Вежливые сотрудники;\r\n- Низкие цены;\r\n- Ориентированность на клиента.","contra":"Могут возникнуть сложности при покупке","type":0,"delivery":0,"deliveredBy":null,"orderId":"3770","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"60822127":{"entity":"review","id":"60822127","isCpa":false,"recommend":false,"shopId":271382,"userId":323056583,"anonymous":0,"created":1453295765000,"averageGrade":3,"comment":"Был оформлен заказ, на доставку через день, в день доставки сказали , что водитель разбил и такого пока больше нет.","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"64319470":{"entity":"review","id":"64319470","isCpa":false,"recommend":false,"shopId":271382,"userId":331537485,"anonymous":0,"created":1468833902000,"averageGrade":3,"comment":null,"pro":"Внимательный сервис не может не радовать.","contra":"Обнаружили на сайте обои york peek-a-boo. 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Уже вовсю ремонт идет.","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Волгоград"},"isProblemResolved":false,"factors":[]},"107042741":{"entity":"review","id":"107042741","isCpa":false,"recommend":false,"shopId":271382,"userId":1047456720,"anonymous":0,"created":1591531323000,"averageGrade":3,"comment":null,"pro":null,"contra":"Ориентировались на отзывы, но, увы, не повезло. В отношении доставки, оплаты вопросов не было, все быстро. Только вот товар оказался ненадлежащего качества, с браком. Выяснить это удалось только после установки (унитаз Gustavsberg). Тут-то и началось все самое интересное. Обмен товара не производят, решить вопрос никто не компетентен, ссылаются на третих лиц (отдел рекламации, генеральный директор), при этом ни фамилий, ни телефонов, даже местонахождение отдела рекламаций менеджер не знает. Вопрос решали по имейлу в течение недели, просили прислать описание проблемы, фото неисправности, но в итоге протянули время. Сообщили спустя 6 дней, что нам надо обращаться к сервисным партнерам по гарантийному талону для того, чтобы установили брак ( а дальнейшие действия вообще не сообщили, если брак - то что? Замена товара? Ремонт?) Наша история еще не закончена, возврат денежных средств пока тоже не делают ( есть дежурный менеджер, но он не компетентен в этом вопросе, только оплату взять компетентен). При этом еще не и стекло 14 дней с момента покупки. Не рекомендую. 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Мы очень рады, что Вы удовлетворены качеством сервиса. С Вами было очень приятно работать. Спасибо!\r\n\r\nС уважением home-santehnika.ru","id":5175943,"entityId":64319470,"state":"NEW","changed":false,"updateTime":1468961710000,"createTime":1468972510000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"271382"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/64319470"},"5534582":{"text":"Спасибо Александр за отзыв.\r\nМы рады, что Вы остались всем довольны. Будем рады видеть Вас в качестве нашего покупателя еще.","id":5534582,"entityId":65064336,"state":"NEW","changed":false,"updateTime":1477337846000,"createTime":1477348646000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"271382"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/65064336"},"103245821":{"text":"Добрый день.\nСпасибо за обратную связь.\nК сожалению, просто забрать, с ваших слов, бракованный товар не представляется возможным, т. к. изделие было установлено. \nОпределить наличие или отсутствие брака может только авторизованный сервисный центр.\nВ таких случаях процедура очень простая.\nВызывается сервисная служба (выезд бесплатный), причина неисправности устраняется на месте, если устранить неисправность на месте невозможно – составляется акт, на основании этого акта магазин, т. е. мы, производим обмен товара, либо возврат денежных средств, на ваше усмотрение.\nВесь процесс занимает 1-3 дня. \nИнформация (с ваших слов) о том, что никто вам ничего не объяснил, не соответствует действительности, весь перечень дальнейших действий вам был разъяснен.\nЕсть запись телефонного разговора, в подтверждении своих слов, мы можем вам ее предоставить (если переговоры от вашего имени вел другой человек и не транслировал вам информацию).\nЧто касается компетенции менеджера в воскресенье….Да, действительно, функция менеджера – консультация и прием заказов. К службе рекламации менеджеры не имеют никакого отношения.\nВ итоге, мы сами связались с сервисной службой, с вашего разрешения предоставили им ваш номер телефона. На 10-11.06.2020г. к вам запланирован выезд специалиста. Мы держим ситуацию на контроле и будем с вами связываться для понимания результата и, как следствие, дальнейших действий.\nМы всегда заинтересованы, чтобы наши клиенты оставались довольны покупкой и в дальнейшем обращались в наш магазин, но, иногда, в «нестандартных» ситуациях желание ее (ситуацию) разрешить должно быть не только у магазина, но и у клиента.\nПриносим вам свои извинения за доставленные неудобства, в кратчайшие сроки вопрос будет решен.\nНадеемся на дальнейшее сотрудничество.\n\n С уважением,\nHome-Santehnika\n","id":103245821,"entityId":107042741,"state":"NEW","changed":false,"updateTime":1591791508000,"createTime":1591802308821,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"271382"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/107042741"},"103256522":{"text":"Изделие было подключено к системе, иначе как было бы узнать, что оно в принципе не работает? 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