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ЯндексЯндекс
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Отзывы о магазине iCult

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a7443933
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
нашел то что искал)
Недостатки:
привезли не то что нашел(
Комментарий:
сначала срок доставки не устроил, со второй попытки не оказалось товара нужного цвета а на сайте присутствовал(
2 года назад, Москва
ivan dulin
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
ну разве что цены подешевле, чем у других, но только потому что товары "серые"
Недостатки:
не соблюдают сроков, никак не заинтересованы в покупаетеле
Комментарий:
не рекомендую, качество упало и достаточно резко. В одном из заказов в телефоне обнаружил симкарту, комментариев от магазина не дождался. Последний заказ даже не был готов к выдаче. Никаких решений - привезем сами бесплатно или что-то другое - ничего не предложено. Всем пофиг. А, еще фишка, не давать сдачу - с мира по нитке, по 10-ке рублей - это норма. При чем делают это с каменным лицом, что типа так и должно быть.
2 года назад, Москва
Егор А.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: покупка в магазине
Достоинства:
наличие нужной позиции (редкая)
Недостатки:
отсутствие безналичной оплаты
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Привезли в удобное время, как обговаривали
Недостатки:
В яндекс маркет какая-то ерунда. Указан держатель Pitaka за 2990р с зарядкой, заказал по ссылке на сайте, а привезли такой же без зарядки. На сайте сказали, что это Яндекс рандомно присваивает фото, и нужно было заказывать не по ссылке, а покопаться уже на сайте. Через маркет не буду больше заказывать. Отдал курьеру 300рублей и извинился.
Изменить3 года назад, Москва
Александр П.
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Достоинства:
В каталоге как будто есть нужные модели наушников.
Недостатки:
В реальности их нет. Звонит сотрудник и разочаровывает.
Комментарий:
Быстро звонит. Это хорошо. ;)
3 года назад, Москва
Алексей Котов
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Купил то, что хотел.
Недостатки:
Полное наплевательское отношение к клиенту. Заказывал в пятницу светильники на самовывоз, чтобы по пути с дачи в воскресенье их забрать (мне так удобно). Через час после заказа пришла обивка на почту, не смогли дозвониться. Пропущенных не было и не телефон всегда лежал на столе. Думаю ладно, не очень то и хотелось пока. На следующий день позвонили - здесь молодцы. Наверное, смена другого менеджера была. Договорились, что заберу. В Воскресенье еду. звоню по основному телефону, справиваю про заказ - ответ нам все равно. Вы же заказали в Черемушках - туда и звоните, телефон на сайте. Ну ок - звоню по второму телефону, указанному на сайте - не берут трубку, еще раз, еще раз - тишина. Звоню опять по первому номеру, объясняю ситуацию что по второму номеру никто не берет трубку. Опять ответ - мы сказали, что нам все равно, видно там менеджер общается с клиентом, не может пока говорить. Дозванивайтесь. Через сорок минут дозвонился - ура. Конечно ждем - приезжайте. при получении все ок. Вежливо, культурно.
Комментарий:
Один недостаток в магазине - нет терминала для оплаты банковской картой.
3 года назад, Москва
Александр Ч
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Удобство расположения точки. Недалёко от метро .
Недостатки:
Из двух позиций , которые были заказаны, привезли только одну. Пришлось покупать в другом месте.
3 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Не смотря на то, что на витрине были все модели (цвета), но не оказалось ни одной. Позвонили не сразу, а часа через полтора.
Изменить3 года назад, Москва
Сергей Тимошин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Купили супруге смартфон Google Pixel 3 XL 128Gb Just black. 21.10.2019г. Доставили товар действительно быстро, День в день. Все заводские пломбы на коробке были на месте. Курьер рассказал про гарантию, что она составляет год. Осмотрели телефон и проверили. Нареканий не было.
Недостатки:
Оплатить можно только наличными. Телефон проработал ровно 2 дня и 23.10.2019г. самопроизвольно выключился и больше не включился. Написали им на почту dontwork@icult.ru так как консультант по телефону ничего про гарантию сказать не смог (Его слова цитирую дословно: "Я консультант отдела продаж, вся информация по гарантии находится у нас на сайте. Адрес электронной почты только есть, он находится в разделе контакты, посмотрите там dontwork@icult.ru). После того как мы написали, через 3 часа нам позвонил молодой человек, сказал привозите телефон на любую из точек продажи, возьмём на диагностику на 2 дня, далее будем принимать решение. Привезли в магазин, показали что телефон не включается, всю комплектацию передали. Написали заявление. Нам дали копию заявления и копию чека с товарным листом с печатями и подписями, и сказали что так как это технически сложное устройство - телефон необходимо направить на диагностику и прочее и ещё, что они могут держать эту заявку в течении 20 дней а то и 40. Это расходится с законом о защите прав потребителей. Вообще по закону защиты прав потребителя : Статья 21. Замена товара ненадлежащего качества. 1. В случае обнаружения потребителем недостатков товара и предъявления требования о его замене продавец (изготовитель, уполномоченная организация или уполномоченный индивидуальный предприниматель, импортер) обязан заменить такой товар в течение семи дней со дня предъявления указанного требования потребителем. "Взято из Консультант+". Тут в заключении хочу сказать, готовьтесь к тому что вам будут стараться делать мозги.
Комментарий:
Данный отзыв пишу и буду дорабатывать по мере поступления информации от магазина, чтобы покупатели этого магазина были в курсе что будет происходить если они столкнутся с возвратом и обменом товара или бракованным товаром. Знайте, что вы в праве по истечении 7 дней с момента написания заявления явится в магазин со всеми документами и требовать либо возврата денег либо обмена товара на аналогичный. Если продавец отказывается возвращать деньги или производить замену товара, то вызывайте участкового и оформляйте заявление. Ред: 28.10.2019 С нами связались вечером в районе 20:00. Спросили что выбираем. Либо замену товара либо возврат средств. Написали письмо на dontwork@icult.ru что выбираем возврат денежных средств. Во вторник приехали на Горбушкин Двор, деньги нам вернули. Полезная ссылка https://yandex.ru/support/market/shops/return.html
4 года назад, Москва
Олеся
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Быстро связались после выполнения заказа. На следующий день забрали товар.
Недостатки:
Товар оказался некачественным (bluetooth-наушники Sony), возможно, все наушники этой партии или модели отличаются подобными особенностями. Звук в них просто ужасный, "песок" от высоких частот напрочь лишал радости от прослушивания музыки. Плюс "заикания" при проигрывании музыки. Так как товар был вскрыт, вернуть просто так не получилось. Со второй попытки товар был сдан на экспертизу 3 сентября (первый раз ездил муж и его грамотно развернули). На прошлой неделе звонила узнать, как обстоят дела с экспертизой, консультант посоветовал оставить дополнительное письмо на сайте, что я и сделала. Ответили спустя 50 дней, деньги вернули.
Комментарий:
Беру не первый раз, поэтому до последнего тянула и не хотела оставлять негативный отзыв. Цены в магазине и правда дешевле, чем у конкурентов. Консультант может слегка хамоват, зато толковый и с чувством юмора, поэтому против него ничего не имею. Но имейте в виду, что если что-то не так с товаром - вернуть просто так не получится. Отзыв был изменен - спустя 50 дней все-таки вернули деньги за некачественный товар.
4 года назад, Москва
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Цены в магазине и правда дешевле, чем у конкурентов. Консультант может слегка хамоват, зато толковый и с чувством юмора, поэтому против него ничего не имею. Но имейте в виду, что если что-то не так с товаром - вернуть просто так не получится. Отзыв был изменен - спустя 50 дней все-таки вернули деньги за некачественный товар.","pro":"Быстро связались после выполнения заказа. На следующий день забрали товар.","contra":"Товар оказался некачественным (bluetooth-наушники Sony), возможно, все наушники этой партии или модели отличаются подобными особенностями. Звук в них просто ужасный, \"песок\" от высоких частот напрочь лишал радости от прослушивания музыки. Плюс \"заикания\" при проигрывании музыки. Так как товар был вскрыт, вернуть просто так не получилось. Со второй попытки товар был сдан на экспертизу 3 сентября (первый раз ездил муж и его грамотно развернули). На прошлой неделе звонила узнать, как обстоят дела с экспертизой, консультант посоветовал оставить дополнительное письмо на сайте, что я и сделала. Ответили спустя 50 дней, деньги вернули.","type":0,"delivery":1,"deliveredBy":null,"orderId":"266777","votes":{"agree":5,"reject":1,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"96486645":{"entity":"review","id":"96486645","isCpa":false,"recommend":false,"shopId":8185,"userId":321005366,"anonymous":0,"created":1572464921000,"averageGrade":3,"comment":"Данный отзыв пишу и буду дорабатывать по мере поступления информации от магазина, чтобы покупатели этого магазина были в курсе что будет происходить если они столкнутся с возвратом и обменом товара или бракованным товаром.\nЗнайте, что вы в праве по истечении 7 дней с момента написания заявления явится в магазин со всеми документами и требовать либо возврата денег либо обмена товара на аналогичный. Если продавец отказывается возвращать деньги или производить замену товара, то вызывайте участкового и оформляйте заявление.\n\nРед:\n28.10.2019 С нами связались вечером в районе 20:00.\nСпросили что выбираем. Либо замену товара либо возврат средств.\nНаписали письмо на dontwork@icult.ru что выбираем возврат денежных средств.\nВо вторник приехали на Горбушкин Двор, деньги нам вернули.\n\nПолезная ссылка https://yandex.ru/support/market/shops/return.html\n\n ","pro":"Купили супруге смартфон Google Pixel 3 XL 128Gb Just black. 21.10.2019г.\nДоставили товар действительно быстро, День в день.\nВсе заводские пломбы на коробке были на месте. Курьер рассказал про гарантию, что она составляет год. Осмотрели телефон и проверили. Нареканий не было.","contra":"Оплатить можно только наличными.\nТелефон проработал ровно 2 дня и 23.10.2019г. самопроизвольно выключился и больше не включился. Написали им на почту dontwork@icult.ru так как консультант по телефону ничего про гарантию сказать не смог (Его слова цитирую дословно: \"Я консультант отдела продаж, вся информация по гарантии находится у нас на сайте. Адрес электронной почты только есть, он находится в разделе контакты, посмотрите там dontwork@icult.ru). После того как мы написали, через 3 часа нам позвонил молодой человек, сказал привозите телефон на любую из точек продажи, возьмём на диагностику на 2 дня, далее будем принимать решение. Привезли в магазин, показали что телефон не включается, всю комплектацию передали. Написали заявление. Нам дали копию заявления и копию чека с товарным листом с печатями и подписями, и сказали что так как это технически сложное устройство - телефон необходимо направить на диагностику и прочее и ещё, что они могут держать эту заявку в течении 20 дней а то и 40. Это расходится с законом о защите прав потребителей.\nВообще по закону защиты прав потребителя :\n\nСтатья 21. Замена товара ненадлежащего качества.\n\n1. В случае обнаружения потребителем недостатков товара и предъявления требования о его замене продавец (изготовитель, уполномоченная организация или уполномоченный индивидуальный предприниматель, импортер) обязан заменить такой товар в течение семи дней со дня предъявления указанного требования потребителем. \"Взято из Консультант+\".\n\n\nТут в заключении хочу сказать, готовьтесь к тому что вам будут стараться делать мозги.\n","type":0,"delivery":0,"deliveredBy":null,"orderId":"272295","votes":{"agree":11,"reject":1,"total":12,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"111078159":{"entity":"review","id":"111078159","isCpa":false,"recommend":false,"shopId":8185,"anonymous":1,"created":1597568153000,"averageGrade":3,"comment":null,"pro":null,"contra":"Не смотря на то, что на витрине были все модели (цвета), но не оказалось ни одной. Позвонили не сразу, а часа через полтора.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":1,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"113690208":{"entity":"review","id":"113690208","isCpa":false,"recommend":false,"shopId":8185,"userId":16265128,"anonymous":0,"created":1601716646000,"averageGrade":3,"comment":null,"pro":"Удобство расположения точки. Недалёко от метро . ","contra":"Из двух позиций , которые были заказаны, привезли только одну. Пришлось покупать в другом месте. ","type":0,"delivery":1,"deliveredBy":null,"orderId":"301050","votes":{"agree":4,"reject":1,"total":5,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"115047629":{"entity":"review","id":"115047629","isCpa":false,"recommend":true,"shopId":8185,"userId":20353465,"anonymous":0,"created":1603519379000,"averageGrade":3,"comment":"Один недостаток в магазине - нет терминала для оплаты банковской картой.","pro":"Купил то, что хотел.","contra":"Полное наплевательское отношение к клиенту. Заказывал в пятницу светильники на самовывоз, чтобы по пути с дачи в воскресенье их забрать (мне так удобно). Через час после заказа пришла обивка на почту, не смогли дозвониться. Пропущенных не было и не телефон всегда лежал на столе. Думаю ладно, не очень то и хотелось пока. На следующий день позвонили - здесь молодцы. Наверное, смена другого менеджера была. Договорились, что заберу. В Воскресенье еду. звоню по основному телефону, справиваю про заказ - ответ нам все равно. Вы же заказали в Черемушках - туда и звоните, телефон на сайте. Ну ок - звоню по второму телефону, указанному на сайте - не берут трубку, еще раз, еще раз - тишина. Звоню опять по первому номеру, объясняю ситуацию что по второму номеру никто не берет трубку. Опять ответ - мы сказали, что нам все равно, видно там менеджер общается с клиентом, не может пока говорить. Дозванивайтесь. Через сорок минут дозвонился - ура. Конечно ждем - приезжайте. при получении все ок. Вежливо, культурно.","type":0,"delivery":1,"deliveredBy":null,"orderId":"301638","votes":{"agree":7,"reject":2,"total":9,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"118202067":{"entity":"review","id":"118202067","isCpa":false,"recommend":true,"shopId":8185,"userId":12021836,"anonymous":0,"created":1608025379000,"averageGrade":3,"comment":"Быстро звонит. Это хорошо. ;)","pro":"В каталоге как будто есть нужные модели наушников.","contra":"В реальности их нет. Звонит сотрудник и разочаровывает.","type":0,"delivery":null,"deliveredBy":null,"orderId":"305076","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"119030396":{"entity":"review","id":"119030396","isCpa":false,"recommend":false,"shopId":8185,"anonymous":1,"created":1609248527000,"averageGrade":3,"comment":null,"pro":"Привезли в удобное время, как обговаривали","contra":"В яндекс маркет какая-то ерунда. Указан держатель Pitaka за 2990р с зарядкой, заказал по ссылке на сайте, а привезли такой же без зарядки. На сайте сказали, что это Яндекс рандомно присваивает фото, и нужно было заказывать не по ссылке, а покопаться уже на сайте. Через маркет не буду больше заказывать. 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