Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Игроландия

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Алекей К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Комментарий:
Упаковка абсолютно целая. Внутри пленка мягкая. Явно упаковали побитый товар. Расстроили
5 месяцев назад
Комментарий 167028070
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Алексей! Спасибо, что прислали нам фотографии товара - всё проверили, действительно - наш недосмотр при сборке заказа, не заметили дефекты на игрушке. Простите за эту ситуацию, так однозначно быть не должно, с сотрудниками проведём работу и впредь будем внимательнее. Мы уже написали вам в чат для предложений по возврату/обмену - будем рады всё уладить!
Здравствуйте, Алексей! Спасибо, что прислали нам фотографии товара - всё проверили, действительно - наш недосмотр при сборке заказа, не заметили дефекты на игрушке. Простите за эту ситуацию, так однозначно быть не должно, с сотрудниками проведём работу и впредь будем внимательнее. Мы уже написали вам в чат для предложений по возврату/обмену - будем рады всё уладить!
Наталья Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Добрый день! Курьер абсолютно не ориентирован на доставку товаров и человеческое отношение, хамит, дерзит, врет, что нет данных для доставки кроме номера дома, хотя все указано, звонил на чужой номер, утверждая что там никто не брал трубку, в итоге трубку брали.Сегодня доставил с ультиматумами что либо ему сейчас открывают либо он уезжает, хотя ему уже все открыли, грубо отдал товар заказчику. Это подарок в день рождения ребенку, все данные для доставки были указаны, поднимайся и доставляй, в чем проблема не понимаю! Если бы знала что будет такое отношение в жизни бы не воспользовалась! Продавцу рекомендую найти отзывчивых курьеров с человеческим отношением! Заказы делаю регулярно, всегда люди золотые, помогут, подождут, поднимут и то. Сам товар хороший, ребенку понравилось
5 месяцев назад
Комментарий 167010781
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Наталья! Просим прощения за неприятные эмоции при доставке заказа. Проверили ваш заказ - действительно, это полностью наша ошибка, в курьерской накладной мы не указали номер подъезды и квартиры, поэтому курьер их не видел (хоты вы при оформлении всё подробно заполнили - сейчас видим эти данные в личном кабинете). Простите, пожалуйста, за сложившуюся ситуацию, ваш комментарий о поведении курьера передали руководителю отдела доставки - проведём работу, подобное не повторится. Рады, что с товаром всё хорошо и покупка понравилась получателю. Надеемся впредь доставлять только положительные эмоции! Спасибо вам за заказ и с наступающим!
Здравствуйте, Наталья! Просим прощения за неприятные эмоции при доставке заказа. Проверили ваш заказ - действительно, это полностью наша ошибка, в курьерской накладной мы не указали номер подъезды и квартиры, поэтому курьер их не видел (хоты вы при оформлении всё подробно заполнили - сейчас видим эти данные в личном кабинете). Простите, пожалуйста, за сложившуюся ситуацию, ваш комментарий о поведении курьера передали руководителю отдела доставки - проведём работу, подобное не повторится. Рады, что с товаром всё хорошо и покупка понравилась получателю. Надеемся впредь доставлять только положительные эмоции! Спасибо вам за заказ и с наступающим!
Your_fate
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
5 месяцев назад
Комментарий 166690309
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте! Спасибо, что сообщили нам вовремя о проблеме - курьер действительно перепутал два заказа со схожими внутренними номерами в нашей системе. Просим прощения за путаницу, сегодня курьер будет у вас с обменом - всё уладим! Работу с сотрудниками провели, впредь такое не повторится - надеемся доставлять только приятные эмоции.
Здравствуйте! Спасибо, что сообщили нам вовремя о проблеме - курьер действительно перепутал два заказа со схожими внутренними номерами в нашей системе. Просим прощения за путаницу, сегодня курьер будет у вас с обменом - всё уладим! Работу с сотрудниками провели, впредь такое не повторится - надеемся доставлять только приятные эмоции.
Павел
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер приехал не в то время
6 месяцев назад
Комментарий 166401906
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Павел! Уточнили у отдела доставки подробности по вашему заказу - действительно, с нашей стороны было опоздание, просим прощения за накладку. У курьера были трудности на маршруте, но он, конечно, обязан был вас заранее предупредить об этом. Проведём работу, чтобы впредь подобное не повторялось. Спасибо вам за заказ и за отзыв!
Здравствуйте, Павел! Уточнили у отдела доставки подробности по вашему заказу - действительно, с нашей стороны было опоздание, просим прощения за накладку. У курьера были трудности на маршруте, но он, конечно, обязан был вас заранее предупредить об этом. Проведём работу, чтобы впредь подобное не повторялось. Спасибо вам за заказ и за отзыв!
алексей флеров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Привезли не то или не все товары • Курьер не сообщил, когда приедет
Комментарий:
Курьер приехал без извещения. Попросил его оставить заказ у двери на верхнем 4ом этаже - там только моя дверь. В подъезде всего 5 жильцов. Заказы всем оставляют у дверей постоянно. Не было проблем ни разу за несколько последних лет. Чужих не бывает. По приходу заказа не обнаружил. Курьер не берет телефон.
10 месяцев назад
Комментарий 165070006
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Алексей! Связались с курьером, уточнили детали. С его слов - вы в разговоре попросили оставить заказ на последнем этаже в тумбочке. Курьер сообщил, что выполнил вашу просьбу, заказ положил в тумбочку, оставил на верхней полке. Проверьте, пожалуйста
Здравствуйте, Алексей! Связались с курьером, уточнили детали. С его слов - вы в разговоре попросили оставить заказ на последнем этаже в тумбочке. Курьер сообщил, что выполнил вашу просьбу, заказ положил в тумбочку, оставил на верхней полке. Проверьте, пожалуйста
Egor Gerasimov
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер был невежлив
Год назад
Комментарий 159802861
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Егор! Спасибо, что сообщили о проблеме. Передали ваш отзыв в отдел доставки, с курьером проведём работу. Примите наши извинения, пожалуйста, впредь подобное не повторится. Благодарим вас за заказ!
Здравствуйте, Егор! Спасибо, что сообщили о проблеме. Передали ваш отзыв в отдел доставки, с курьером проведём работу. Примите наши извинения, пожалуйста, впредь подобное не повторится. Благодарим вас за заказ!
Ольга Р.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер был невежлив
Год назад
Комментарий 155873144
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте, Ольга! Благодарим, что сообщили о проблеме - мы передали ваш отзыв руководителю службы доставки, и будем очень признательны, если найдёте минуту и напишете нам на info@toys-land.ru подробности. Это поможет нам не повторять ошибок и провести работу с курьером. Надеемся, что в остальном с заказом всё хорошо и вы довольны покупкой. Спасибо вам!
Здравствуйте, Ольга! Благодарим, что сообщили о проблеме - мы передали ваш отзыв руководителю службы доставки, и будем очень признательны, если найдёте минуту и напишете нам на info@toys-land.ru подробности. Это поможет нам не повторять ошибок и провести работу с курьером. Надеемся, что в остальном с заказом всё хорошо и вы довольны покупкой. Спасибо вам!
solonsky
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер приехал не в то время • Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Ушлепский сервис
Год назад
Комментарий 152766007
Логотип Игроландия
Игроландия
Ответ официального представителя магазина
Здравствуйте! Проверили информацию по вашему заказу - он был оформлен 11 ноября с доставкой на 14 ноября без временного интервала, в этот день был доставлен курьером в 14:06. Подскажите, пожалуйста, что именно было не так, точно ли вы не путаете наш магазин с другим продавцом?
Здравствуйте! Проверили информацию по вашему заказу - он был оформлен 11 ноября с доставкой на 14 ноября без временного интервала, в этот день был доставлен курьером в 14:06. Подскажите, пожалуйста, что именно было не так, точно ли вы не путаете наш магазин с другим продавцом?
Владимир Скворцов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • Курьер не сообщил, когда приедет • Курьер приехал не в то время
Комментарий:
Курьер ужасный
Год назад
Иван Иванов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Фото на сайте не соответствует действительности. Заказывали автомобиль красного цвета - прислали оранжевого.
2 года назад, Серпухов
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Проверили информацию по вашему заказу - он был оформлен 11 ноября с доставкой на 14 ноября без временного интервала, в этот день был доставлен курьером в 14:06. Подскажите, пожалуйста, что именно было не так, точно ли вы не путаете наш магазин с другим продавцом?","id":152766007,"entityId":176538786,"state":"NEW","changed":false,"updateTime":1669271408960,"createTime":1669271408960,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"4021897"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/176538786"},"155873144":{"text":"Здравствуйте, Ольга!\nБлагодарим, что сообщили о проблеме - мы передали ваш отзыв руководителю службы доставки, и будем очень признательны, если найдёте минуту и напишете нам на info@toys-land.ru подробности. Это поможет нам не повторять ошибок и провести работу с курьером. \nНадеемся, что в остальном с заказом всё хорошо и вы довольны покупкой. Спасибо вам!","id":155873144,"entityId":182186722,"state":"NEW","changed":false,"updateTime":1672254169189,"createTime":1672254169189,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"4021897"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/182186722"},"159802861":{"text":"Здравствуйте, Егор! \nСпасибо, что сообщили о проблеме. Передали ваш отзыв в отдел доставки, с курьером проведём работу. Примите наши извинения, пожалуйста, впредь подобное не повторится.\nБлагодарим вас за заказ!","id":159802861,"entityId":199626055,"state":"NEW","changed":false,"updateTime":1680678777928,"createTime":1680678777928,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"4021897"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/199626055"},"165070006":{"text":"Здравствуйте, Алексей! Связались с курьером, уточнили детали. 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