Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ИГРУШКИ ДЕТЯМ

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Лариса П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
делается все , что бы продать товар, терпеливое и вежливое общение
Недостатки:
Товар доставлен не в соответствии с комплектацией, в описании и устно при разговоре по телефону и оформлении заказа было сказано что батарейки в наличииВ итоге привезли без батареекИгрушку не возможно проверить.Праздник был испорчен.Лучше
4 года назад, Саратов
Комментарий 102442609
Логотип ИГРУШКИ ДЕТЯМ
ИГРУШКИ ДЕТЯМ
Ответ официального представителя магазина
Здравствуйте! Пожалуйста сообщите номер заказа, мы проверим информацию.
Здравствуйте! Пожалуйста сообщите номер заказа, мы проверим информацию.
Комментарий 102484625
к сожалению у меня нет номера , я покупала в подарок в другой город.Накладной нет .Как только доставили товар ,мне сообщили , что батареек нет ,я сразу позвонила вашему сотруднику , которая буквально накануне уверяла , что батарейки будут и все будет . хорошо.Извинялась , но зачем мне ее извинения.На нормальных сайтах заказ сохраняется в личном кабинете и и там все видно, отсутствие такого сервиса и говорит о вашей ненадежности. Могу сообщить только что заказывала лошадку качалку за 2560 руб курьерская доставка в г. Одинцово 22.10.2019.Должно быть стыдно на батарейках богатеть. если в описании они заявлены.
к сожалению у меня нет номера , я покупала в подарок в другой город.Накладной нет .Как только доставили товар ,мне сообщили , что батареек нет ,я сразу позвонила вашему сотруднику , которая буквально накануне уверяла , что батарейки будут и все будет . хорошо.Извинялась , но зачем мне ее извинения.На нормальных сайтах заказ сохраняется в личном кабинете и и там все видно, отсутствие такого сервиса и говорит о вашей ненадежности. Могу сообщить только что заказывала лошадку качалку за 2560 руб курьерская доставка в г. Одинцово 22.10.2019.Должно быть стыдно на батарейках богатеть. если в описании они заявлены.
Вячеслав
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент на сайте.
Недостатки:
Но этого ассортимента нет в наличии.
Комментарий:
Сделал заказ из двух позиций, а оказалось что ничего из этого нет в наличии и не ожидается в ближайшее время. зачем держать на сайте отсутствующие позиции не понятно. Только вводят покупателей в заблуждение.
5 лет назад, Тольятти
Комментарий 101310684
Логотип ИГРУШКИ ДЕТЯМ
ИГРУШКИ ДЕТЯМ
Ответ официального представителя магазина
Здравствуйте Вячеслав! Понимаем ваше недовольство. Уверяем что отсутствующие позиции переводятся в статус «нет в наличии», но это происходит не в режиме реального времени, а с определенной периодичностью. Товары, которые Вы заказали (фильтры для бассейна) пользовались в тот момент повышенным спросом, поэтому на момент вашего заказа они закончились, а информация о наличии еще не успела обновиться. Примите наши извинения за не выполненный заказ, мы искренне сожалеем что товар по вашему заказу закончился.
Здравствуйте Вячеслав! Понимаем ваше недовольство. Уверяем что отсутствующие позиции переводятся в статус «нет в наличии», но это происходит не в режиме реального времени, а с определенной периодичностью. Товары, которые Вы заказали (фильтры для бассейна) пользовались в тот момент повышенным спросом, поэтому на момент вашего заказа они закончились, а информация о наличии еще не успела обновиться. Примите наши извинения за не выполненный заказ, мы искренне сожалеем что товар по вашему заказу закончился.
Попенко В.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Оплатил заказ 25.12.2017. Обещали отправить посылку 27.12.2017 Прислали номер заказа и трек-номер. Уже вечер 12.01.2018 но посылка до сих пор не отслеживается на сайте Почта России. Почта России не работала только 1 и 2 января, остальные дни Почта России работала по календарю. То есть, ссылка на праздничные дни, как причину задержки отправки моей посылки, не уместна. Бардак в полный рост. За Яндекс.Доставку заплатил 964 рубля. Обещали доставить посылку за две недели. Где моя посылка ?
6 лет назад, Алматы
Комментарий 100299603
Логотип ИГРУШКИ ДЕТЯМ
ИГРУШКИ ДЕТЯМ
Ответ официального представителя магазина
Валерий Дмитриевич, доставка вашего заказа осуществляется сервисом "ЯндексДоставка" через транспортную компанию "Почта России". При оформлении заказа, менеджер сообщил вам расчетный срок доставки, это тот срок, который рассчитывает сам Яндекс, так же ваш заказ был отгружен на склад ЯндексДоставка до Нового Года. К сожалению, мы технически не можем повлиять: - на сроки обработки отправлений сервисом ЯндексДоставка - на график работы сервиса ЯндексДоставка - на сроки доставки Почта России По вашему обращению неоднократно запрашивали информацию у ЯндексДоставки и пересылали вам их ответы касательно вашего отправления.
Валерий Дмитриевич, доставка вашего заказа осуществляется сервисом "ЯндексДоставка" через транспортную компанию "Почта России". При оформлении заказа, менеджер сообщил вам расчетный срок доставки, это тот срок, который рассчитывает сам Яндекс, так же ваш заказ был отгружен на склад ЯндексДоставка до Нового Года. К сожалению, мы технически не можем повлиять: - на сроки обработки отправлений сервисом ЯндексДоставка - на график работы сервиса ЯндексДоставка - на сроки доставки Почта России По вашему обращению неоднократно запрашивали информацию у ЯндексДоставки и пересылали вам их ответы касательно вашего отправления.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Адекватная обратная связь. Не самый дорогой с пунктом самовывоза.
Недостатки:
Нет кассового чека. Гарантия - 2 недели.На мягкие игрушки не беда..а вот с электроникой, - проблема. Об этих фактах узнаешь только после прихода за товаром.
Комментарий:
Пытались "впарить" б\у батарейки , которые достали из банки с кучей батарееек и комментарием "Хорошие,качественные батарейки Космос.Будем оформлять?" Уровень общения при приеме товара был таков, что я никогда больше не буду клиентом данного магазина.Сначало при других клиентах сказали,что дадут кассовый чек..а затем..вышел по всей видимости этот "ИП" и сказал,что кассовый чек не даст...и я могу либо брать товар с гарантией 2 недели либо просто идти. По поводу хороших отзывов.Да, возможно кто-то не столкнулся с проблемами, возможно просто хотел пополнить баланс телефона(бонус за отзыв),просто обратите внимание на эти пункты при получении товара. Спасибо.
Изменить7 лет назад, Москва
Комментарий 5850483
Логотип ИГРУШКИ ДЕТЯМ
ИГРУШКИ ДЕТЯМ
Ответ официального представителя магазина
Уважаемый, Владимир! 1. Нет кассового чека. - Мы же Вам объяснили что у нас ИП и мы работаем на патентной системе налогообложения в связи с чем имеем право не применять ККТ! Нашим клиентам мы выдаем товарные накладные заверенные печатью и подписью. 2. Гарантия - 2 недели. - Опять вы не правильно поняли. По закону о защите прав потребителей вы имеете вернуть товар в течении 2 недель без объяснения причин. Для своих клиентов мы всегда даем максимально возможный гарантийный период. По законодательству если гарантийный период не обозначен производителем то он по умолчанию принимается 2 года с даты продажи. 3. "впарить" б\у батарейки - с чего вы решили что они б/у.? Мы каждый день отгружаем более 150 заказов и очень многие наши клиенты предпочитают вместе с игрушкой купить сразу и батарейки. Мы специально, что бы не бегать на склад, выложили батарейки на прилавок что бы покупатель смог их вставить в игрушку. 4. Владимир, мы очень стараемся работать над качеством нашего магазина и сервиса. В любом случае приносим вам свои извинения, за то что не смогли оказать вам сервис которого вы ожидали от нас. Будем работать в этом направлении и по требованию клиента дополнительно к кассовому чеку будем предоставлять гарантийный талон. За свой синтезатор вы можете не волноваться. Если он перестанет работать мы обменяем его на новый либо вернем деньги. C 2012 у нас не было ни одного недовольного клиента связанного заменой брака. Еще раз приносим вам свои извинения. С уважением, интернет-магазин ИГРУШКИ ДЕТЯМ
Уважаемый, Владимир! 1. Нет кассового чека. - Мы же Вам объяснили что у нас ИП и мы работаем на патентной системе налогообложения в связи с чем имеем право не применять ККТ! Нашим клиентам мы выдаем товарные накладные заверенные печатью и подписью. 2. Гарантия - 2 недели. - Опять вы не правильно поняли. По закону о защите прав потребителей вы имеете вернуть товар в течении 2 недель без объяснения причин. Для своих клиентов мы всегда даем максимально возможный гарантийный период. По законодательству если гарантийный период не обозначен производителем то он по умолчанию принимается 2 года с даты продажи. 3. "впарить" б\у батарейки - с чего вы решили что они б/у.? Мы каждый день отгружаем более 150 заказов и очень многие наши клиенты предпочитают вместе с игрушкой купить сразу и батарейки. Мы специально, что бы не бегать на склад, выложили батарейки на прилавок что бы покупатель смог их вставить в игрушку. 4. Владимир, мы очень стараемся работать над качеством нашего магазина и сервиса. В любом случае приносим вам свои извинения, за то что не смогли оказать вам сервис которого вы ожидали от нас. Будем работать в этом направлении и по требованию клиента дополнительно к кассовому чеку будем предоставлять гарантийный талон. За свой синтезатор вы можете не волноваться. Если он перестанет работать мы обменяем его на новый либо вернем деньги. C 2012 у нас не было ни одного недовольного клиента связанного заменой брака. Еще раз приносим вам свои извинения. С уважением, интернет-магазин ИГРУШКИ ДЕТЯМ
Комментарий 5860475
Имя скрыто
Не хочу вступать в перепалку и не вижу в этом необходимости.Вы воспользовались своим правом и попытались опровергнуть мои слова,как клиента. Но для меня вопрос решен,- к вам ни ногой..а для будущих клиентов:расспросите все дотошно,если для вас покупка эта очень стоящая,чтобы потом не быть "ошарашенным(ой)".Обратите внимание на стилистику обращения от магазина.В самом магазине может быть еще круче!=) С наступающим!
Не хочу вступать в перепалку и не вижу в этом необходимости.Вы воспользовались своим правом и попытались опровергнуть мои слова,как клиента. Но для меня вопрос решен,- к вам ни ногой..а для будущих клиентов:расспросите все дотошно,если для вас покупка эта очень стоящая,чтобы потом не быть "ошарашенным(ой)".Обратите внимание на стилистику обращения от магазина.В самом магазине может быть еще круче!=) С наступающим!
Ещё 1417 человек поставили магазину оценку, но ничего не написали о нём
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2 недели.На мягкие игрушки не беда..а вот с электроникой, - проблема.\r\nОб этих фактах узнаешь только после прихода за товаром.","type":0,"delivery":1,"deliveredBy":null,"orderId":"17976","votes":{"agree":0,"reject":3,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"75176250":{"entity":"review","id":"75176250","isCpa":false,"recommend":false,"shopId":133553,"userId":451542376,"anonymous":0,"created":1515774763000,"averageGrade":2,"comment":null,"pro":null,"contra":"Оплатил заказ 25.12.2017. Обещали отправить посылку 27.12.2017 Прислали номер заказа и трек-номер. Уже вечер 12.01.2018 но посылка до сих пор не отслеживается на сайте Почта России. Почта России не работала только 1 и 2 января, остальные дни Почта России работала по календарю. То есть, ссылка на праздничные дни, как причину задержки отправки моей посылки, не уместна. Бардак в полный рост. За Яндекс.Доставку заплатил 964 рубля. Обещали доставить посылку за две недели. Где моя посылка ? \n","type":0,"delivery":0,"deliveredBy":null,"orderId":"№29090/22650","votes":{"agree":2,"reject":5,"total":7,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Алматы"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"80618429":{"entity":"review","id":"80618429","isCpa":false,"recommend":false,"shopId":133553,"userId":179263411,"anonymous":0,"created":1531910316000,"averageGrade":2,"comment":"Сделал заказ из двух позиций, а оказалось что ничего из этого нет в наличии и не ожидается в ближайшее время. зачем держать на сайте отсутствующие позиции не понятно. Только вводят покупателей в заблуждение.","pro":"Большой ассортимент на сайте.","contra":"Но этого ассортимента нет в наличии.","type":0,"delivery":0,"deliveredBy":null,"orderId":"34958","votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Тольятти"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"96164750":{"entity":"review","id":"96164750","isCpa":false,"recommend":false,"shopId":133553,"userId":962409219,"anonymous":0,"created":1571743366000,"averageGrade":2,"comment":null,"pro":"делается все , что бы продать товар, терпеливое и вежливое общение","contra":"Товар доставлен не в соответствии с комплектацией, в описании и устно при разговоре по телефону и оформлении заказа было сказано что батарейки в наличииВ итоге привезли без батареекИгрушку не возможно проверить.Праздник был испорчен.Лучше \n","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":0,"reject":0,"total":0,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Саратов"},"isProblemResolved":false,"factors":[{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]}},"pager":{"787912ce":{"pageNum":1,"pages":[{"num":1,"current":true}],"pageSize":10,"count":4,"total":4,"totalPageCount":1,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"5850483":{"text":"Уважаемый, Владимир!\r\n\r\n1. Нет кассового чека.\r\n- Мы же Вам объяснили что у нас ИП и мы работаем на патентной системе налогообложения в связи с чем имеем право не применять ККТ! Нашим клиентам мы выдаем товарные накладные заверенные печатью и подписью. \r\n\r\n2. Гарантия - 2 недели.\r\n- Опять вы не правильно поняли. По закону о защите прав потребителей вы имеете вернуть товар в течении 2 недель без объяснения причин. \r\nДля своих клиентов мы всегда даем максимально возможный гарантийный период. По законодательству если гарантийный период не обозначен производителем то он по умолчанию принимается 2 года с даты продажи.\r\n\r\n3. \"впарить\" б\\у батарейки \r\n- с чего вы решили что они б/у.? Мы каждый день отгружаем более 150 заказов и очень многие наши клиенты предпочитают вместе с игрушкой купить сразу и батарейки. Мы специально, что бы не бегать на склад, выложили батарейки на прилавок что бы покупатель смог их вставить в игрушку. \r\n\r\n4. Владимир, мы очень стараемся работать над качеством нашего магазина и сервиса. В любом случае приносим вам свои извинения, за то что не смогли оказать вам сервис которого вы ожидали от нас. Будем работать в этом направлении и по требованию клиента дополнительно к кассовому чеку будем предоставлять гарантийный талон. \r\n\r\nЗа свой синтезатор вы можете не волноваться. Если он перестанет работать мы обменяем его на новый либо вернем деньги. C 2012 у нас не было ни одного недовольного клиента связанного заменой брака. \r\n\r\nЕще раз приносим вам свои извинения. \r\n\r\nС уважением, интернет-магазин ИГРУШКИ ДЕТЯМ","id":5850483,"entityId":67287107,"state":"NEW","changed":false,"updateTime":1482863863000,"createTime":1482874663000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"133553"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/67287107"},"5860475":{"text":"Не хочу вступать в перепалку и не вижу в этом необходимости.Вы воспользовались своим правом и попытались опровергнуть мои слова,как клиента.\r\nНо для меня вопрос решен,- к вам ни ногой..а для будущих клиентов:расспросите все дотошно,если для вас покупка эта очень стоящая,чтобы потом не быть \"ошарашенным(ой)\".Обратите внимание на стилистику обращения от магазина.В самом магазине может быть еще круче!=)\r\nС наступающим!\r\n","id":5860475,"entityId":67287107,"parentId":5850483,"state":"NEW","changed":false,"updateTime":1483006760000,"createTime":1483017560000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"user","id":"k3rcvq6wm03y0en45wajzn6zx0"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/67287107"},"100299603":{"text":"Валерий Дмитриевич, доставка вашего заказа осуществляется сервисом \"ЯндексДоставка\" через транспортную компанию \"Почта России\".\r\nПри оформлении заказа, менеджер сообщил вам расчетный срок доставки, это тот срок, который рассчитывает сам Яндекс, так же ваш заказ был отгружен на склад ЯндексДоставка до Нового Года. \r\n\r\nК сожалению, мы технически не можем повлиять:\r\n- на сроки обработки отправлений сервисом ЯндексДоставка\r\n- на график работы сервиса ЯндексДоставка\r\n- на сроки доставки Почта России\r\n\r\nПо вашему обращению неоднократно запрашивали информацию у ЯндексДоставки и пересылали вам их ответы касательно вашего отправления.","id":100299603,"entityId":75176250,"state":"NEW","changed":false,"updateTime":1516096554000,"createTime":1516107354310,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"133553"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/75176250"},"101310684":{"text":"Здравствуйте Вячеслав!\r\n\r\nПонимаем ваше недовольство.\r\nУверяем что отсутствующие позиции переводятся в статус «нет в наличии», но это происходит не в режиме реального времени, а с определенной периодичностью. Товары, которые Вы заказали (фильтры для бассейна) пользовались в тот момент повышенным спросом, поэтому на момент вашего заказа они закончились, а информация о наличии еще не успела обновиться.\r\n\r\nПримите наши извинения за не выполненный заказ, мы искренне сожалеем что товар по вашему заказу закончился.","id":101310684,"entityId":80618429,"state":"NEW","changed":false,"updateTime":1532694958000,"createTime":1532705758407,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"133553"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/80618429"},"102442609":{"text":"Здравствуйте!\nПожалуйста сообщите номер заказа, мы проверим информацию.","id":102442609,"entityId":96164750,"state":"NEW","changed":false,"updateTime":1572512062000,"createTime":1572522862312,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"133553"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/96164750"},"102484625":{"text":"к сожалению у меня нет номера , я покупала в подарок в другой город.Накладной нет .Как только доставили товар ,мне сообщили , что батареек нет ,я сразу позвонила вашему сотруднику , которая буквально накануне уверяла , что батарейки будут и все будет . хорошо.Извинялась , но зачем мне ее извинения.На нормальных сайтах заказ сохраняется в личном кабинете и и там все видно, отсутствие такого сервиса и говорит о вашей ненадежности. 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