Возвращают деньги за непришедший (вытащенный на таможне) товар, НО оплаченная вами доставка вытащенного товара остается вашим убытком.
Недостатки:
Обратная связь и пофигистичное отношение клиенту. Компания косячит, при этом каждый раз очень долго ждешь обратной связи и получаешь в ответ только "Нам очень жаль, что так получилось"
Комментарий:
Как меня обманул Айхерб на Черную пятницу-2021. В общем, заказала-то я немного - всего 5 наименований по одной баночке, но скидка в 20% в честь ЧП показалась мне привлекательной. В итоге в течении 6 дней со дня заказа никаких движений - посылку просто не отправляли. Когда я написала в службу поддержки, мне пришло стандартное "Мы очень сожалеем о данной ситуации, но заказанного товара нет в наличии". Ну конечно, надо было дольше отправлять заказ, а так всего за 6 дней все разобрали. В общем, я ищу альтернативы этому магазину.
-убрали скидку от количества приобретаемого одного товара
-убрали бесплатную доставку
-информацию об поступлении отсутствующего товара часто переносят на более поздний период. Я, например, ждала один товара, дата поступления которогоТРИЖДЫ переносилась. Так я его и не дождалась, поэтому остальные товары тоже нестала приобретать. Т.к. доставка платная и хотелось получить одну посылку с товарами, а не платить за доставку каждой посылки отдельно.
Комментарий:
оперативное отправление посылок и отличное их отслеживание
Я давно пользуюсь Вашим магазином и в принципе меня устраивает
Недостатки:
Вот уже пол года я так и не могу приобрести один товар и каждый раз Дата появления этого товара меняется! Да какие пол года— уже год будет через месяц и вот этим я очень не довольна
Не предупреждают, что товара нет в наличии. Делаешь заказ, деньги списываются сразу, потом выясняется, что нужного товара нет, товар из заказа убирается, деньги возвращаются, но с минусом комиссии банка. В итоге и не купил ничего, и деньги потерял. Заказ при этом долго висел, пока я не обратилась в службу поддержки. Там ответили, что на складе, где формируется заказ, нужного товара нет, и сразу же убрали товар из заказа. Деньги потеряны, впечатления крайне неприятные. Не первый год тут заказываю, и вот такое отношение. И сейчас висит очередной заказ без каких-либо действий со стороны магазина. То ли есть товар, то ли нет, и опять его уберут из заказа, и опять деньги пропадут. Надо искать что-то более прозрачное, не хочется обогащать банк за свой счет.
Да, заказ 655504095 655618486
Заказываю товар всегда получаю запечатанным все лежит аккуратно в указанный срок.
Недостатки:
Я покупала крем, не в восторге от него, может просто мне не подошёл, не могла написать отзыв плохой. Что мне не нравится противопоказаний не пишут, для меня это важно. ЕЩЕ на вопросы не получаю конкретных ответов, должен отвечать врач, очень это мне не нравится!!!
Комментарий:
Я пользуюсь этой компанией пол года сделала всего 6 заказов, больше пользуюсь витаминами. НО пользоваться буду дальше.
Здравствуйте Татьяна,
Спасибо за Ваш отзыв и доверие к нашему магазину.
Мы сожалеем, что заказанный крем Вам не подошел. К сожалению мы не можем оказывать медицинскую консультацию т.к. Ваш лечащий врач наиболее точно может порекомендовать необходимые препараты, учитывая особенности каждого пациента. Наша служба поддержки будет рада оказать содействие если у Вас есть вопросы по доставке, оформление или работоспособности сайта.
С уважением,
Команда iHerb
Здравствуйте Татьяна,
Спасибо за Ваш отзыв и доверие к нашему магазину.
Мы сожалеем, что заказанный крем Вам не подошел. К сожалению мы не можем оказывать медицинскую консультацию т.к. Ваш лечащий врач наиболее точно может порекомендовать необходимые препараты, учитывая особенности каждого пациента. Наша служба поддержки будет рада оказать содействие если у Вас есть вопросы по доставке, оформление или работоспособности сайта.
С уважением,
Команда iHerb
Захожу в "магазин" в ЛК - я оказывается вообще там никогда, ничего не заказывал... Только через письмо подтверждение заказа смог зайти и выяснить что заказ уже лежит на почте трое суток.
3 года назад, Пермь
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