Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине ИЛЬ ДЕ БОТЭ

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Большой выбор и качество товара
Недостатки:
Цена
Комментарий:
Из плюсов - удобный сервис доставки в постамат, в магазин, хорошая доставка, качественная продукция. Цены в сравнении с конкурентами намного выше и скидки на продукцию очень редко выставляют, опять же в сравнении с конкурентами, у которых скидки чаще.
Изменить2 года назад, Москва
Комментарий 105818924
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте! Благодарим за отзыв! Нам очень важно, чтобы каждый клиент остался доволен покупкой. Будем стараться радовать Вас нашим ассортиментом, скидками и скоростью доставки. Искренних улыбок! Команда ИЛЬ ДЕ БОТЭ
Здравствуйте! Благодарим за отзыв! Нам очень важно, чтобы каждый клиент остался доволен покупкой. Будем стараться радовать Вас нашим ассортиментом, скидками и скоростью доставки. Искренних улыбок! Команда ИЛЬ ДЕ БОТЭ
Анна Трифонова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
К магазину претензий нет, сборка заказа прошла быстро
Недостатки:
Никогда не выбирайте доставку курьером компанией DPD. Это самая отвратительная доставка! Курьер вообще не умеет общаться с клиентом, звонят за 30 мин и если вы вдруг по какой-то причине не можете забрать именно в этот промежуток времени, то доставку вашего заказа переносят на другую дату без вашего согласия!!!! Ни ждать 15-20минут вас не будут (даже если вы направляетесь уже к дому), ни в другое время к вам не поедут и об этом открыто говорят! А оператор компании вообще считаю бесполезным персоналом, не решает абсолютно ничего, мало того, не сообщают общедоступный телефон регионального отделения компании. Видимо я в жизни что-то упустила, когда это номера компаний стали конфедициальными и за их огласку увольняют сотрудников? И мало того, ставят звонок на ожидание не желая дальше вести диалог, чтобы сами отключались.
2 года назад, Калининград
Комментарий 105619882
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Добрый вечер, Анна. Благодарим за Ваш отзыв. Мы сожалеем, что произошла данная ситуация. По регламенту доставка осуществляется с 9 до 18 часов, курьеры звонят за 30-60 минут до доставки. На адресе курьер может находится не более 15 минут. Команда ИЛЬ ДЕ БОТЭ
Добрый вечер, Анна. Благодарим за Ваш отзыв. Мы сожалеем, что произошла данная ситуация. По регламенту доставка осуществляется с 9 до 18 часов, курьеры звонят за 30-60 минут до доставки. На адресе курьер может находится не более 15 минут. Команда ИЛЬ ДЕ БОТЭ
Комментарий 150248720
ИЛЬ ДЕ БОТЭ, курьеры хамы и это факт. Ничего не объясняя переносят доставку. С этой компанией одни проблемы, по другому заказу (от другой фирмы) вообще пришлось ехать в офис и самой забирать посылку, т.к. она уже более недели валялась на складе и я такая в очереди была не одна. Плюс процесс получения хуже чем на Почте России.
ИЛЬ ДЕ БОТЭ, курьеры хамы и это факт. Ничего не объясняя переносят доставку. С этой компанией одни проблемы, по другому заказу (от другой фирмы) вообще пришлось ехать в офис и самой забирать посылку, т.к. она уже более недели валялась на складе и я такая в очереди была не одна. Плюс процесс получения хуже чем на Почте России.
Molserg
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Был очень давно, цены приемлемы если со скидкой))
2 года назад, Москва
Комментарий 105249445
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте! Благодарим за отзыв! Наша команда высоко ценит Ваше доверие и будет делать все возможное, чтобы неизменно оправдывать его. Команда ИЛЬ ДЕ БОТЭ
Здравствуйте! Благодарим за отзыв! Наша команда высоко ценит Ваше доверие и будет делать все возможное, чтобы неизменно оправдывать его. Команда ИЛЬ ДЕ БОТЭ
Юрий Суходольский
7
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Хорошая упаковка, много точек выдачи.
Недостатки:
При оформлении заказа и отслеживании доставки не указывается дата доставки. Дата появилась только в день доставки. В рекламе говорилось, что заказ будет доставлен в день заказа, доставили на третий день. Не выдали чека. На сайте указывается не достоверная информация по ценам. Если товар не акционный, то указывается цена, которая действительна только по вип карте, но об этом сообщают только после перехода к описанию товара.
Комментарий:
Очень важно, в момент заказа точно знать дату доставки.
2 года назад, Санкт-Петербург
Комментарий 105089386
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте, Юрий! Номер заказа начинается с цифры 2... Номер заказа Вы можете посмотреть в личном кабинете. Команда ИЛЬ ДЕ БОТЭ
Здравствуйте, Юрий! Номер заказа начинается с цифры 2... Номер заказа Вы можете посмотреть в личном кабинете. Команда ИЛЬ ДЕ БОТЭ
Комментарий 105154429
ИЛЬ ДЕ БОТЭ, заказ 2535073
ИЛЬ ДЕ БОТЭ, заказ 2535073
HeliKobacter
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
-ассортимент (иногда есть товары, которых не найти в других магазинах)
Недостатки:
- странная скидочная система
Комментарий:
В целом все неплохо- с наличием, доставкой и точностью никаких нареканий. но лично меня смущает странная система скидок- иногда промокоды не действуют на товары, которых нет в списках "неакционных". Так же неясно, какие из товаров продаются по "специальной цене"
3 года назад, Чебоксары
Комментарий 104930912
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте! Благодарим Вас за отзыв! Промо-коды имеют ограничения: Действуют на все товары в онлайн-магазине, за исключением товаров по специальной (фиксированной) цене, марок с ограниченной скидкой, марок CHANEL, DIOR, ARMANI, MBR, LA COLLINE, CELLCOSMET, SWISSLINE, VALMONT. Все марки с ограниченной скидкой Вы можете посмотреть по ссылке: https://iledebeaute.ru/company/club/. Мы счастливы, когда Вы делитесь своими впечатлениями от покупок! До новых встреч! Команда ИЛЬ ДЕ БОТЭ
Здравствуйте! Благодарим Вас за отзыв! Промо-коды имеют ограничения: Действуют на все товары в онлайн-магазине, за исключением товаров по специальной (фиксированной) цене, марок с ограниченной скидкой, марок CHANEL, DIOR, ARMANI, MBR, LA COLLINE, CELLCOSMET, SWISSLINE, VALMONT. Все марки с ограниченной скидкой Вы можете посмотреть по ссылке: https://iledebeaute.ru/company/club/. Мы счастливы, когда Вы делитесь своими впечатлениями от покупок! До новых встреч! Команда ИЛЬ ДЕ БОТЭ
Александра
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Хороший выбор, стоимость товара, интересные акции.
Недостатки:
При заказе из интернет-магазина пришёл поврежденный товар. Надеюсь это исключение для магазина, а не правило.
3 года назад, Москва
Комментарий 104697643
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Добрый день, Александра! Благодарим за Ваше обращение. Для рассмотрения Вашего обращения, пожалуйста, пришлите нам на электронную почту onlineshop@iledebeaute.ru​: - фото товара с изображением информационного стикера на товаре - фото с видимостью наименования товара - фото с видимостью брака - фото товара с видимостью штрих-кода - фото бейч-кода товара *Размер фото не должен превышать 8МБ В теме письма, пожалуйста, укажите номер Вашего заказа. Будем Вам благодарны, если Вы опишите суть претензии. Команда ИЛЬ ДЕ БОТЭ
Добрый день, Александра! Благодарим за Ваше обращение. Для рассмотрения Вашего обращения, пожалуйста, пришлите нам на электронную почту onlineshop@iledebeaute.ru​: - фото товара с изображением информационного стикера на товаре - фото с видимостью наименования товара - фото с видимостью брака - фото товара с видимостью штрих-кода - фото бейч-кода товара *Размер фото не должен превышать 8МБ В теме письма, пожалуйста, укажите номер Вашего заказа. Будем Вам благодарны, если Вы опишите суть претензии. Команда ИЛЬ ДЕ БОТЭ
Елена П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Хороший магазин! Можно не сомневаться в качестве и оригинальности товара (особенно ароматов, которые в одном из крупнейших магазинов через один подделка!). Приятный бонус - всегда много подарков и пробников (но можно и еще побольше)) - пожелание магазину). Упаковка тоже на отлично. Единственный минус-цена, чуть выше чем у конкурентов, но при желании можно и скидку подождать (которые очень часто бывают), зато в качестве можно не сомневаться!
Недостатки:
Подарочный сертификат можно использовать только в розничных магазинах, для оплаты на сайте не применяется. Просила специально подарить сертификат, чтобы отследить снижение цены или подарки, а в итоге придется в магазин ехать, который на другом конце города...
3 года назад, Воронеж
Комментарий 104550624
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Добрый день, Елена! Спасибо за отзыв. Очень порадовало, что наш сервис не оставил Вас равнодушным. Хотим и дальше работать для Вас, совершенствовать сервис и качество услуг. Желаем чаще улыбаться! Команда ИЛЬ ДЕ БОТЭ
Добрый день, Елена! Спасибо за отзыв. Очень порадовало, что наш сервис не оставил Вас равнодушным. Хотим и дальше работать для Вас, совершенствовать сервис и качество услуг. Желаем чаще улыбаться! Команда ИЛЬ ДЕ БОТЭ
Мария
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Быстрый заказ. Адекватные цены. Иногда дают дополнительную скидку при оплате картой на их сайте. Являюсь постоянным клиентом и имею карту с максимальной скидкой. Нареканий не возникает.
Недостатки:
Из минусов отмечу периодические сбои на их сайте. Грузит долго, иногда зависает. Были не значительные проблемы с указанием дня доставки и с оплатой по карте. Пришлось им звонить и сообщать, что сайт висит.
Комментарий:
В целом, вполне рабочий вариант. С учетом дорогой стоимости косметики класса преимум стараюсь брать в проверенном месте. Все упаковки целые, надежные. Курьер звонит заранее.
3 года назад, Москва
Комментарий 104592243
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте, Мария! Благодарим Вас за отзыв и обратную связь! Мы очень ценим и дорожим нашими покупателями, и прикладываем все усилия, чтобы покупки в нашем магазине приносили только положительные эмоции. Команда ИЛЬ ДЕ БОТЭ
Здравствуйте, Мария! Благодарим Вас за отзыв и обратную связь! Мы очень ценим и дорожим нашими покупателями, и прикладываем все усилия, чтобы покупки в нашем магазине приносили только положительные эмоции. Команда ИЛЬ ДЕ БОТЭ
Александр К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Доставка вовремя, забрать посылку из почтомата можно в удобное время.
Недостатки:
Нет
3 года назад, Москва
Комментарий 104550626
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Здравствуйте, Александр! Спасибо за высший балл! Мы очень ценим нашу дружбу и будем продолжать радовать Вас и дальше! С нетерпением ждем новой встречи. Команда ИЛЬ ДЕ БОТЭ
Здравствуйте, Александр! Спасибо за высший балл! Мы очень ценим нашу дружбу и будем продолжать радовать Вас и дальше! С нетерпением ждем новой встречи. Команда ИЛЬ ДЕ БОТЭ
strongrun78boxing
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
В оговоренную (с оператором) дату доставки и время до 18-00 товар не привезли, естественно не предупреждая. В 22-00 позвонил курьер, рассказал очевидно выдуманную им историю про указанный ему неправильный адрес (типа указан соседний населённый пункт) и что он сегодня не поедет (ехать 15 мин). На следующий день товар привезли в 22-00. Учитывая, что заказ был в предновогодний период, проблемы с доставкой можно понять, а в остальном всё норм.
3 года назад, Москва
Комментарий 104244560
Логотип ИЛЬ ДЕ БОТЭ
ИЛЬ ДЕ БОТЭ
Ответ официального представителя магазина
Добрый день! Благодарим за обратную связь. Нам важно разобраться в ситуации. Уточните, пожалуйста, номер Вашего заказа. Команда ИЛЬ ДЕ БОТЭ
Добрый день! Благодарим за обратную связь. Нам важно разобраться в ситуации. Уточните, пожалуйста, номер Вашего заказа. Команда ИЛЬ ДЕ БОТЭ
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Можно не сомневаться в качестве и оригинальности товара (особенно ароматов, которые в одном из крупнейших магазинов через один подделка!). Приятный бонус - всегда много подарков и пробников (но можно и еще побольше)) - пожелание магазину). Упаковка тоже на отлично. Единственный минус-цена, чуть выше чем у конкурентов, но при желании можно и скидку подождать (которые очень часто бывают), зато в качестве можно не сомневаться!","contra":"Подарочный сертификат можно использовать только в розничных магазинах, для оплаты на сайте не применяется. 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