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ЯндексЯндекс
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Отзывы о магазине InSafe

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Арсений Сазыкин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не советую сюда обращаться!!! Не отвечают ни за что! Никакой ответсвенности за то что продают и как.
Недостатки:
При обращении менеджер путался в стоимости, то она была одна, то другая, так и точно не ответил по цене, такая я же ситуация при уточнении наличия. На вопросы по товару - ничего не говорит, сплошные секреты, говорит "смотрите на сайте, там все указанно".
Комментарий:
Не получилось у них купить. Никакое обслуживание и работа клиентского отдела. Одна сплошна вывеска, за которой ничего. Ш@р@шка, - одним словом.
7 лет назад, Москва
Комментарий 6069118
Логотип InSafe
InSafe
Ответ официального представителя магазина
Добрый день, Арсений! Все актуальные цены на товары указаны на нашем сайте (они же и на Яндекс.Маркете). Если вы сообщаете артикул интересующего товара, то менеджер сообщает точную цену на товар. Если же Вы спросили цену на товар, но не сказали артикул или точное название, например губка для мойки авто, то менеджер мог сообщить несколько цен, так как губок много и какая именно Вас интересует он не знает. Странно что менеджер не ответил на Ваши вопросы по товару, у нас нет секретов от клиентов. Мы всегда с радостью предоставляем всю информацию по товару которой обладаем. Если какие то вопросы не в нашей компетенции, то мы уточняем информацию у партнеров или производителей и обязательно сообщаем ее клиенту. Вы можете написать мне свой номер телефона (на личную почту v.tishkova@insafe.ru), по нему я смогу выяснить кто из менеджеров с Вами общался и почему не предоставили Вам всю интересующую информацию. Большое спасибо за отзыв. Мы будем с бОльшим усердием работать над улучшением качества обслуживания клиентов. ------------------------- С уважением, Тишкова Валентина Руководитель отдела продаж.
Добрый день, Арсений! Все актуальные цены на товары указаны на нашем сайте (они же и на Яндекс.Маркете). Если вы сообщаете артикул интересующего товара, то менеджер сообщает точную цену на товар. Если же Вы спросили цену на товар, но не сказали артикул или точное название, например губка для мойки авто, то менеджер мог сообщить несколько цен, так как губок много и какая именно Вас интересует он не знает. Странно что менеджер не ответил на Ваши вопросы по товару, у нас нет секретов от клиентов. Мы всегда с радостью предоставляем всю информацию по товару которой обладаем. Если какие то вопросы не в нашей компетенции, то мы уточняем информацию у партнеров или производителей и обязательно сообщаем ее клиенту. Вы можете написать мне свой номер телефона (на личную почту v.tishkova@insafe.ru), по нему я смогу выяснить кто из менеджеров с Вами общался и почему не предоставили Вам всю интересующую информацию. Большое спасибо за отзыв. Мы будем с бОльшим усердием работать над улучшением качества обслуживания клиентов. ------------------------- С уважением, Тишкова Валентина Руководитель отдела продаж.
Wiktor K.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не увидел.
Недостатки:
Бардак в магазине.
Комментарий:
Хотел сделать заказ на полимер Pit Filler PL-106. Как оказалось, хорошо, что не сделал. Сначало долго разбирались с ценой, после еще с наличием. Все куда-то пропадал, советовался. Менеджер сказать полный нолье, это еще ничего не сказать, желает лучшего. Просил уточнить и перезвонить, - на этом пропал. Похоже просто забили, в клиенте не заинтересованны.
7 лет назад, Москва
Комментарий 5996879
Логотип InSafe
InSafe
Ответ официального представителя магазина
Виктор, добрый день! Вы уверены что в нашем магазине хотели сделать заказ? У нас цена на полимер не менялась уже давно и каждый менеджер ее знает наизусть, так как этот товар пользуется хорошим спросом и покупают его очень часто. Мы являемся дистрибьютором полимеров Poli-lite в России и поэтому всегда все полимеры есть на складе в Москве. Если Вы напишите мне свой контактный номер телефона, то я смогу проверить кто из менеджеров с Вами общался и почему данная ситуация получилась. Наша почта sales@insafe.ru Но пока мне кажется вы перепутали нас с каким то другим магазином. ---------- С уважением, Тишкова Валентина Руководитель отдела продаж
Виктор, добрый день! Вы уверены что в нашем магазине хотели сделать заказ? У нас цена на полимер не менялась уже давно и каждый менеджер ее знает наизусть, так как этот товар пользуется хорошим спросом и покупают его очень часто. Мы являемся дистрибьютором полимеров Poli-lite в России и поэтому всегда все полимеры есть на складе в Москве. Если Вы напишите мне свой контактный номер телефона, то я смогу проверить кто из менеджеров с Вами общался и почему данная ситуация получилась. Наша почта sales@insafe.ru Но пока мне кажется вы перепутали нас с каким то другим магазином. ---------- С уважением, Тишкова Валентина Руководитель отдела продаж
Антон Оборин
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Практически единственное место в Москве, где продавали комплекты для заправки автомоб. конд. (на тот момент).
Недостатки:
Сам товар ужасен (подробности ниже).
Комментарий:
Примерно раз в год заправлял автомоб. кондиционер (без этого охлаждал, но недостаточно для 2-х зон). Решил купить разрекламированное средство для герметизации и заправки автокондиционеров. Номер заказа: 15550 от 29.06.2016. Итог - через несколько месяцев (осенью) заклинил компрессор кондиционера (пробег 98 т.км Гранд Старекс). Стоимость ремонта около 50 т.р. (замена компрессора, осушителя, промывка всей системы, заправка). Вот такое средство. Сомневающимся покупать "средство для самостоятельной заправки" или нет могу продемонстрировать фото снятого заклинившего компрессора.
7 лет назад, Москва
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нету
Недостатки:
С утра заказали 5 позиций товаров, никто не перезвонил, при звонке в середине дня обещяли перезвонить, перезвонили через час и сказали что нету 2х позиций (хотя и в яндексе и на сайте есть в наличии)
Комментарий:
Отвратная обработка заказов, нестыковки сайта и наличия. Не рекомендую
8 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Крайне не рекомендую этот магазин!!!!
Недостатки:
Морочная форма заказа. Нет бесплатного федерального номера для клиента с региона, уже все приличные магазины имеют. Не перезванивают по заявке на сайте.
Комментарий:
Заказ был оформлен на инструментальный ящик с набором инструмента 117 поз., 4 отд. (540х257х328мм), T47100. Нашел их с Маркета, пришел от туда, больше магазинов не нашел. Заказ ушел в никуда, ни ответа, ни привета. Такое впечатление, что просто забыли или забили.
Изменить8 лет назад, Ростов-на-Дону
Комментарий 4789366
Логотип InSafe
InSafe
Ответ официального представителя магазина
Уважаемый, Пользователь скрыл свои данные, г. Ростов-на-Дону. Спасибо большое Вам за обращение в нашу компанию! Мы сожалеем и приносим свои извинения за то, что не смогли позволить Вам приобрести у нас интересующий товар. Спасибо Вам за замечание про "сложность" процесса заказа, мы сейчас работаем над упрощением и улучшением интерфейса интернет-магазина insafe.ru для повышения удобства пользования сайтом. К сожалению, видимо, ввиду этой сложности вы не дооформили заказ до конца (за последнюю неделю не нашел ни одного оформленного заказа на сайте на: инструментальный ящик с набором инструмента 117 поз., 4 отд. (540х257х328мм), T47100. Насчет бесплатных звоноков из регионов - на сайте существует форма обратного звонка, которая работает в рабочее время (т.е. когда сотрудники магазина могут с Вами связаться). При вводе вашего номера автоматически происходит соединение с менеджером. В нерабочее время - в правом нижнем углу сайта есть форма заявки, в которой Вы можете указать номер телефона, по которому Вам необходимо перезвонить и в комментарии указать Ваш вопрос. Все пришедшие заявки обрабатываются в ближайшее рабочее время. Чтобы окончательно понять причины отсутствия с Вами связи и стать лучше для Вас, напишите, пожалуйста, мне письмо на support@insafe.ru Спасибо! С Уважением, Федор, директор insafe.ru
Уважаемый, Пользователь скрыл свои данные, г. Ростов-на-Дону. Спасибо большое Вам за обращение в нашу компанию! Мы сожалеем и приносим свои извинения за то, что не смогли позволить Вам приобрести у нас интересующий товар. Спасибо Вам за замечание про "сложность" процесса заказа, мы сейчас работаем над упрощением и улучшением интерфейса интернет-магазина insafe.ru для повышения удобства пользования сайтом. К сожалению, видимо, ввиду этой сложности вы не дооформили заказ до конца (за последнюю неделю не нашел ни одного оформленного заказа на сайте на: инструментальный ящик с набором инструмента 117 поз., 4 отд. (540х257х328мм), T47100. Насчет бесплатных звоноков из регионов - на сайте существует форма обратного звонка, которая работает в рабочее время (т.е. когда сотрудники магазина могут с Вами связаться). При вводе вашего номера автоматически происходит соединение с менеджером. В нерабочее время - в правом нижнем углу сайта есть форма заявки, в которой Вы можете указать номер телефона, по которому Вам необходимо перезвонить и в комментарии указать Ваш вопрос. Все пришедшие заявки обрабатываются в ближайшее рабочее время. Чтобы окончательно понять причины отсутствия с Вами связи и стать лучше для Вас, напишите, пожалуйста, мне письмо на support@insafe.ru Спасибо! С Уважением, Федор, директор insafe.ru
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не имеются.
Недостатки:
Похоже здесь ничего не продают, только с покупателями с Краснодарского края контактируют, все отзывы от туда. Странен этот момент!
Комментарий:
По счету №14088 на набор для ремонта стекол "Старт", так и никто не среагировал, никто не позвонил до сих пор и никакого ответа, похоже товар отсутствует и об этом даже не намерены уведомлять клиента!!! Очень жаль!!! Обратился к другому поставщику, который оказался более прозорливым.
Изменить8 лет назад, Приволжский федеральный округ
Ещё 1231 человек поставили магазину оценку, но ничего не написали о нём
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Стоимость ремонта около 50 т.р. (замена компрессора, осушителя, промывка всей системы, заправка). Вот такое средство. Сомневающимся покупать \"средство для самостоятельной заправки\" или нет могу продемонстрировать фото снятого заклинившего компрессора.","pro":"Практически единственное место в Москве, где продавали комплекты для заправки автомоб. конд. (на тот момент).","contra":"Сам товар ужасен (подробности ниже).","type":0,"delivery":0,"deliveredBy":null,"orderId":"15550","votes":{"agree":6,"reject":9,"total":15,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"67980921":{"entity":"review","id":"67980921","isCpa":false,"recommend":false,"shopId":6640,"userId":461721758,"anonymous":0,"created":1485894726000,"averageGrade":1,"comment":"Хотел сделать заказ на полимер Pit Filler PL-106. Как оказалось, хорошо, что не сделал. Сначало долго разбирались с ценой, после еще с наличием. 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Мы сожалеем и приносим свои извинения за то, что не смогли позволить Вам приобрести у нас интересующий товар.\r\nСпасибо Вам за замечание про \"сложность\" процесса заказа, мы сейчас работаем над упрощением и улучшением интерфейса интернет-магазина insafe.ru для повышения удобства пользования сайтом.\r\nК сожалению, видимо, ввиду этой сложности вы не дооформили заказ до конца (за последнюю неделю не нашел ни одного оформленного заказа на сайте на: инструментальный ящик с набором инструмента 117 поз., 4 отд. (540х257х328мм), T47100.\r\n\r\nНасчет бесплатных звоноков из регионов - на сайте существует форма обратного звонка, которая работает в рабочее время (т.е. когда сотрудники магазина могут с Вами связаться). При вводе вашего номера автоматически происходит соединение с менеджером.\r\nВ нерабочее время - в правом нижнем углу сайта есть форма заявки, в которой Вы можете указать номер телефона, по которому Вам необходимо перезвонить и в комментарии указать Ваш вопрос. Все пришедшие заявки обрабатываются в ближайшее рабочее время.\r\n\r\nЧтобы окончательно понять причины отсутствия с Вами связи и стать лучше для Вас, напишите, пожалуйста, мне письмо на support@insafe.ru \r\nСпасибо! С Уважением, Федор, директор insafe.ru","id":4789366,"entityId":62496169,"state":"NEW","changed":false,"updateTime":1460447132000,"createTime":1460457932000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6640"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/62496169"},"5996879":{"text":"Виктор, добрый день!\r\nВы уверены что в нашем магазине хотели сделать заказ? \r\nУ нас цена на полимер не менялась уже давно и каждый менеджер ее знает наизусть, так как этот товар пользуется хорошим спросом и покупают его очень часто. Мы являемся дистрибьютором полимеров Poli-lite в России и поэтому всегда все полимеры есть на складе в Москве. \r\nЕсли Вы напишите мне свой контактный номер телефона, то я смогу проверить кто из менеджеров с Вами общался и почему данная ситуация получилась. Наша почта sales@insafe.ru\r\nНо пока мне кажется вы перепутали нас с каким то другим магазином.\r\n----------\r\nС уважением, Тишкова Валентина\r\nРуководитель отдела продаж","id":5996879,"entityId":67980921,"state":"NEW","changed":false,"updateTime":1486020509000,"createTime":1486031309000,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"6640"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/67980921"},"6069118":{"text":"Добрый день, Арсений!\r\nВсе актуальные цены на товары указаны на нашем сайте (они же и на Яндекс.Маркете). Если вы сообщаете артикул интересующего товара, то менеджер сообщает точную цену на товар. Если же Вы спросили цену на товар, но не сказали артикул или точное название, например губка для мойки авто, то менеджер мог сообщить несколько цен, так как губок много и какая именно Вас интересует он не знает.\r\nСтранно что менеджер не ответил на Ваши вопросы по товару, у нас нет секретов от клиентов. Мы всегда с радостью предоставляем всю информацию по товару которой обладаем. Если какие то вопросы не в нашей компетенции, то мы уточняем информацию у партнеров или производителей и обязательно сообщаем ее клиенту.\r\nВы можете написать мне свой номер телефона (на личную почту v.tishkova@insafe.ru), по нему я смогу выяснить кто из менеджеров с Вами общался и почему не предоставили Вам всю интересующую информацию.\r\nБольшое спасибо за отзыв. Мы будем с бОльшим усердием работать над улучшением качества обслуживания клиентов.\r\n-------------------------\r\nС уважением, Тишкова Валентина\r\nРуководитель отдела 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