адекватный ценник на некоторые товары производства MATRIX
Недостатки:
Проблемы начинаются с получения правильно оформленного счета. Счет с печатью и подписями можно прождать не один день. Обратная связь очень плохая. На письма не отвечают, по телефону наобещают и забудут. Постоянно проблемы по оплаченным счетам, товар привезли не весь, обещали довезти недостающее и пропали на месяц.
Комментарий:
Плохо работают и не исправляются. Больше похоже на рыночных торговцев чем на интернет магазин.
Доставили бойлер с помятым в двух местах внешним кожухом. При этом коробка была целая. Вмятины оказались не на видном месте, поэтому претензий предъявлять не стал. Но при получении проверяйте товар обязательно!
Здравствуйте! Благодарим вас за отзыв. Отдельное спасибо за указание недостатков, обязательно проработаем этот момент, чтобы исключить в будущем. Ваши отзывы помогают нам становиться лучше, совершенствуя свою работу.
Здравствуйте! Благодарим вас за отзыв. Отдельное спасибо за указание недостатков, обязательно проработаем этот момент, чтобы исключить в будущем. Ваши отзывы помогают нам становиться лучше, совершенствуя свою работу.
Заказал воздушный компрессор Fubag с объемом ресивера 50л, самовывозом. Менеджер позвонил, подтвердил заказ. Пришло уведомление о доставке пункт выдачи. Всё прекрасно... но под видом большого компрессора доставили микро, с объемом ресивера 8л!
То есть модель в накладной и на коробке не совпадали совершенно.
Менеджеры обещали разобраться и перезвонить - через три дня никакой реакции.
Рекомендую заказывать только с доставкой и тщательно проверять заказ.
Здравствуйте, Владимир! Приносим извинения за полученные негативные эмоции. К сожалению, произошла ошибка на стороне склада. Нам удалось выправить ситуацию с вашей помощью. Все оценки и отзывы помогают улучшать сервис. Несмотря на негативный опыт, надеемся увидеть вас в числе наших покупателей.
Здравствуйте, Владимир! Приносим извинения за полученные негативные эмоции. К сожалению, произошла ошибка на стороне склада. Нам удалось выправить ситуацию с вашей помощью. Все оценки и отзывы помогают улучшать сервис. Несмотря на негативный опыт, надеемся увидеть вас в числе наших покупателей.
прождав товар три дня позвонили и сказали что товар забрать не смогу, далее нелепые отговорки, заказ отменили, пока ждал заказ то что мне было нужно подорожало почти на половину! Не рекомендую покупать в «ИнструмТорг»! Ранее на ЯндексМаркет тоже отменил заказ без объяснения причин!
Здравствуйте! Дмитрий, хотим принести Вам искренние извинения за полученные негативные эмоции. Нам очень жаль, что подвели Вас. Спасибо за отзыв. Нам важно Ваше мнение и в дальнейшей работе ошибки будут исправлены.
Здравствуйте! Дмитрий, хотим принести Вам искренние извинения за полученные негативные эмоции. Нам очень жаль, что подвели Вас. Спасибо за отзыв. Нам важно Ваше мнение и в дальнейшей работе ошибки будут исправлены.
Первые заказы отправлялись четко и в срок, но последний заказ - половина заказа вообще не отправлена. В СДЭКЕ получила полупустую коробку, написала претензию, а в ответ тишина
Недостатки:
Плохо, что нельзя проверить целостность перед оплатой. Больше с ними не работаю.
Добрый день! Мы приносим Вам свои извинения, но для оперативного решения проблемы нам необходим номер заказа. Уточните пожалуйста номер заказа (6 цифр) или номер телефона, на который он был оформлен. Мы обязательно проверим всю информацию и передадим её специалистам для решения вопроса.
Добрый день! Мы приносим Вам свои извинения, но для оперативного решения проблемы нам необходим номер заказа. Уточните пожалуйста номер заказа (6 цифр) или номер телефона, на который он был оформлен. Мы обязательно проверим всю информацию и передадим её специалистам для решения вопроса.
Здравствуйте, Виктор! Вы оценили нашу работу максимальным баллом, нам очень приятно. Спасибо вам.
Здравствуйте, Виктор! Вы оценили нашу работу максимальным баллом, нам очень приятно. Спасибо вам.
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