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ЯндексЯндекс
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Отзывы о магазине ISPLIT

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Виктория О.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Их доставленных товаров всё было хорошего качества и без повреждений
Недостатки:
В заказе не хватало 50% позиций, причём об этом я уже узнала, когда заказанное привезли. Курьер звонил на склад и уточнял, где 1 из товаров, указанных в чеке, который не положили (детская горка). Мне так и не перезвонили, и не извинились.
Комментарий:
Больше заказывать здесь не буду. На сайте заказываемые товары указаны, как имеющиеся в наличии, а по факту их нет.
4 года назад, Москва
Аля Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Спасибо менеджеру Юлии, которая решила конфликтную ситуацию
Недостатки:
Никогда не заказывайте в данном интернет магазине! Не читала отзывы про него и это моя главная ошибка! Сделала заказ, оплатила. В итоге товара не оказалось на складе, якобы пересорт. Заказ отменили. А деньги не возвращают!!!! Звонила и писала только завтраками кормят! Не покупайте здесь ничего, только нервы потратите свои!!!! Кстати, уверена что они обманывают специально людей, т.к.товар которого нет убрали с сайта, а через несколько дней он снова в наличии. Как так? По ним плачет проверка. Дополняю: После 13 дней ожиданий, проблему решили другим путем. Заменили все позиции на другие товары. Спасибо Юлии! Меняю с одной звезды на 4.
Комментарий:
Поменяйте бухгалтера!))))
4 года назад, Москва
brokendubz
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Обычный магазин, с широким ассортиментом, но с абсолютно невнимательными менеджерами
Недостатки:
Работа менеджеров
Комментарий:
Увидел понравившийся мне товар на сайте - решил сразу же позвонить и уточнить наличие и актуальна ли цена. Ответ менеджера меня устроил, и я решил сделать заказ, на что мне менеджер пару раз "намекнул" на его персональный номер и что его нужно ввести на сайте при заказе в разделе "Доп. информация" (всем идут % от продаж, тут и ежу понятно). Ну мне не сложно - ввел номер менеджера при заказе, сделал заказ и.... тишина. Час, два.. решил перезвонить снова сам, попросил переключить на менеджера - оказывается он спутал мой номер телефона, указанный в заказе, и не мог до меня дозвониться (к слову, номер я указал правильный). Далее по телефону согласовали заказ и его доставку через ТК в мой город, совместно просчитали на сайте ТК стоимость этой самой доставки и, внимание, пункт самовывоза (адрес), из которого я заберу свой заказ. Далее мне пришла ссылка на оплату, я оплатил заказ и стал ждать доставки. Через пару дней мне пришло смс от ТК с трек-номером моего заказа и ссылкой для отслеживания. При переходе по ссылке я обнаружил, что мой заказ едет в совершенно другой адрес ТК для самовывоза, в другом конце города. Блин, ну вот как так? Я снова звоню в интернет-магазин, прошу этого менеджера, объясняю ему ситуацию - на что он мне в ответ "заказы отвозит в ТК водитель и у него нет информации какой адрес выбирать для получения". Извинился и на этом мы закончили. В общем - на вид обычный интернет-магазин с совершенно невнимательными менеджерами, не заинтересованными на качестве своей работы, а заинтересованы только на % от продаж. Стыдно должно быть, товарищи.
4 года назад, Ростов-на-Дону
Комментарий 102797508
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим свои извинения за доставленные неудобства! Систему работы подкорректируем!
Добрый день! Приносим свои извинения за доставленные неудобства! Систему работы подкорректируем!
Новоселов Константин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
Оформляла заказ два раза. В первый раз пришла на телефон смс "заказ принят, доставка 21.02". Вечером в указанную дату, звоню в интернет - магазин уточнить почему не приехал курьер мне сообщают что заказ мной э не подтвержден. Оператор, якобы, до меня не дозвонился, хотя никаких звонков и не было. Оформила заново, уточнила, что товар нужен крайний срок 27.02. И когда наступило 28 число, мне в службе доставки сказали, что интернет -магазин поставил доставку на 28 февраля.
Комментарий:
В итоге заказ таки привезли 27-го числа, как и обещали. Но пришлось очень понервничать и поскандалить.
5 лет назад, Санкт-Петербург
Комментарий 101907563
Официальный представитель магазина
Ответ официального представителя магазина
Ольга, добрый день! Приносим свои извинения за доставленные неудобства! Уточните, пожалуйста, Ваш номер заказа! Мы накажем и оштрафуем виновных! Спасибо!
Ольга, добрый день! Приносим свои извинения за доставленные неудобства! Уточните, пожалуйста, Ваш номер заказа! Мы накажем и оштрафуем виновных! Спасибо!
Irina K.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Товар новый, без брака, всё хорошо упаковано.
Недостатки:
Берут предоплату за товар, которого нет в наличии. Потом проблемно свои деньги получить обратно, придётся потрепать нервы и потратить время.
Комментарий:
Было оплачено 9 позиций, но привезли только 7. О том, что чего-то нехватает узнала только на пункте самовывоза (до этого по телефону менеджер сообщала, что весь заказ в наличии). Оплаченные деньги за две отсутствующие позиции вернули после скандала. В других магазинах перезванивают, шлют смс, если какие изменения с заказом или в личном кабинете хоть можно отследить что изменилось - возьмите это на заметку....а то приходится расстраиваться при получении.
5 лет назад, Москва
Комментарий 101849122
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Приносим свои извинения за доставленные неудобства! Уточните, пожалуйста, Ваш номер заказа для решения данного вопроса. Спасибо!
Добрый день! Приносим свои извинения за доставленные неудобства! Уточните, пожалуйста, Ваш номер заказа для решения данного вопроса. Спасибо!
Сергей Х.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цена реально дешевле чем в розничных сетях, доставка iml.
Недостатки:
Товар не мог отследить, заказывал обратный звонок, так и не перезвонили.
Комментарий:
В целом все хорошо. Товар пришел пусть и на пару дней позже обещанного срока, но все отличного качества. Пожалуй буду заказывать еще
5 лет назад, Краснодар
Комментарий 101812833
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, добрый день! Спасибо за Ваш отзыв! Будем рады видеть Вас в числе постоянных клиентов, к тому же у Вас скидка на следующую покупку от 3%! Следите за нашими акциями и распродажами! Что касается отслеживания уже дорабатываем этот момент!
Сергей, добрый день! Спасибо за Ваш отзыв! Будем рады видеть Вас в числе постоянных клиентов, к тому же у Вас скидка на следующую покупку от 3%! Следите за нашими акциями и распродажами! Что касается отслеживания уже дорабатываем этот момент!
Екатерина П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
половину заказа не привезли, стало известно об этом уже по факту курьерской доставки. Никто не звонил, чтобы предупредить, что каких-то позиций нет в наличии. А если заказывать еще раз - то нужно платить 2 раза за доставку!
5 лет назад, Санкт-Петербург
Комментарий 101724681
Официальный представитель магазина
Ответ официального представителя магазина
Екатерина, добрый день! Приносим свои извинения за доставленные неудобства. Мы внедрили новую систему оповещения о том, что поставщик не отгрузил часть товара. Впредь такое не повторится! Спасибо за понимание!
Екатерина, добрый день! Приносим свои извинения за доставленные неудобства. Мы внедрили новую систему оповещения о том, что поставщик не отгрузил часть товара. Впредь такое не повторится! Спасибо за понимание!
марина шукла
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Порадовала акция благодаря которой смогла преобрести для дочери желанный подарок. И доступная доставка за МКАД.
5 лет назад
Комментарий 101616952
Официальный представитель магазина
Ответ официального представителя магазина
Марина, добрый день! Спасибо за Ваш отзыв! Будем рады видеть Вас в числе постоянных клиентов, к тому же у Вас скидка на следующую покупку от 3%! Следите за нашими акциями и распродажами!
Марина, добрый день! Спасибо за Ваш отзыв! Будем рады видеть Вас в числе постоянных клиентов, к тому же у Вас скидка на следующую покупку от 3%! Следите за нашими акциями и распродажами!
Андрей Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Обычный сайт – на 8 баллов из 10. Единственный косяк – не перезванивают сразу. Хотя может такая загруженность, кто знает. В остальном не дурны. Помогают)) оператор толковый попался. Все старается объяснить и во всем помочь))) в детских товарах очевидно разбирается. За заказ без б расплатился по карточке, сразу платеж прошел. Деньги переведены. В моем случае доставка 1 день, но тут же по городу, поэтому быстро.
5 лет назад
Комментарий 101571163
Официальный представитель магазина
Ответ официального представителя магазина
Андрей, добрый день! Спасибо за Ваш отзыв! Нам всегда приятно получать хорошую обратную связь! Спасибо!
Андрей, добрый день! Спасибо за Ваш отзыв! Нам всегда приятно получать хорошую обратную связь! Спасибо!
Боря П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Обслужили хорошо. Проконсультировали. Единственный минус, что на сайте не видно наличие товара на складе. Я выбрал здесь машинку, которой не оказалось. Пришлось выбрать другую. Но всё-таки о выборе не жалею.
5 лет назад
Комментарий 101416064
Официальный представитель магазина
Ответ официального представителя магазина
Борис, добрый день! Спасибо за Ваш отзыв. Мы контролируем остатки и обновляем их несколько раз в день. Ваша ситуация это исключение из правила и мы с ней обязательно разберемся и далее такого не повторится! Также обращаем Ваше внимание, что у Вас действует скидка 3% на следующую покупку! Ждем Вас в числе постоянных клиентов. Спасибо!
Борис, добрый день! Спасибо за Ваш отзыв. Мы контролируем остатки и обновляем их несколько раз в день. Ваша ситуация это исключение из правила и мы с ней обязательно разберемся и далее такого не повторится! Также обращаем Ваше внимание, что у Вас действует скидка 3% на следующую покупку! Ждем Вас в числе постоянных клиентов. Спасибо!
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О том, что чего-то нехватает узнала только на пункте самовывоза (до этого по телефону менеджер сообщала, что весь заказ в наличии). Оплаченные деньги за две отсутствующие позиции вернули после скандала.\nВ других магазинах перезванивают, шлют смс, если какие изменения с заказом или в личном кабинете хоть можно отследить что изменилось - возьмите это на заметку....а то приходится расстраиваться при получении.","pro":"Товар новый, без брака, всё хорошо упаковано. ","contra":"Берут предоплату за товар, которого нет в наличии. 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Но пришлось очень понервничать и поскандалить. ","pro":null,"contra":"Оформляла заказ два раза. В первый раз пришла на телефон смс \"заказ принят, доставка 21.02\". Вечером в указанную дату, звоню в интернет - магазин уточнить почему не приехал курьер мне сообщают что заказ мной э не подтвержден. Оператор, якобы, до меня не дозвонился, хотя никаких звонков и не было. Оформила заново, уточнила, что товар нужен крайний срок 27.02. И когда наступило 28 число, мне в службе доставки сказали, что интернет -магазин поставил доставку на 28 февраля. 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Ответ менеджера меня устроил, и я решил сделать заказ, на что мне менеджер пару раз \"намекнул\" на его персональный номер и что его нужно ввести на сайте при заказе в разделе \"Доп. информация\" (всем идут % от продаж, тут и ежу понятно). Ну мне не сложно - ввел номер менеджера при заказе, сделал заказ и.... тишина. Час, два.. решил перезвонить снова сам, попросил переключить на менеджера - оказывается он спутал мой номер телефона, указанный в заказе, и не мог до меня дозвониться (к слову, номер я указал правильный). Далее по телефону согласовали заказ и его доставку через ТК в мой город, совместно просчитали на сайте ТК стоимость этой самой доставки и, внимание, пункт самовывоза (адрес), из которого я заберу свой заказ. Далее мне пришла ссылка на оплату, я оплатил заказ и стал ждать доставки. Через пару дней мне пришло смс от ТК с трек-номером моего заказа и ссылкой для отслеживания. При переходе по ссылке я обнаружил, что мой заказ едет в совершенно другой адрес ТК для самовывоза, в другом конце города. Блин, ну вот как так? Я снова звоню в интернет-магазин, прошу этого менеджера, объясняю ему ситуацию - на что он мне в ответ \"заказы отвозит в ТК водитель и у него нет информации какой адрес выбирать для получения\". Извинился и на этом мы закончили. В общем - на вид обычный интернет-магазин с совершенно невнимательными менеджерами, не заинтересованными на качестве своей работы, а заинтересованы только на % от продаж. Стыдно должно быть, товарищи.","pro":"Обычный магазин, с широким ассортиментом, но с абсолютно невнимательными менеджерами","contra":"Работа менеджеров","type":0,"delivery":0,"deliveredBy":null,"orderId":"312949","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Ростов-на-Дону"},"isProblemResolved":false,"factors":[{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"104936263":{"entity":"review","id":"104936263","isCpa":false,"recommend":false,"shopId":206058,"userId":720512904,"anonymous":0,"created":1588231489000,"averageGrade":3,"comment":"Больше заказывать здесь не буду. На сайте заказываемые товары указаны, как имеющиеся в наличии, а по факту их нет.","pro":"Их доставленных товаров всё было хорошего качества и без повреждений","contra":"В заказе не хватало 50% позиций, причём об этом я уже узнала, когда заказанное привезли. Курьер звонил на склад и уточнял, где 1 из товаров, указанных в чеке, который не положили (детская горка). 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