Добрый день, Дмитрий.
Благодарим Вас за положительный отзыв.
Мы стараемся, чтобы наш сервис приносили только положительные эмоции.
Хорошего Вам дня!
-
Служба качества, Шмакова Анна, e-mail: shmakova.a.g@ulmart.ru
Добрый день, Дмитрий.
Благодарим Вас за положительный отзыв.
Мы стараемся, чтобы наш сервис приносили только положительные эмоции.
Хорошего Вам дня!
-
Служба качества, Шмакова Анна, e-mail: shmakova.a.g@ulmart.ru
Периодически заказываем бытовую и компьютерную технику в юлмарте.
Все очень нравиться:
быстрая доставка
удобный сервис, вежливые операторы
и такие же вежливые курьеры.
В этот раз заказывали швейную машинку маме в подарок, товар качественный, с гарантией, без претензий, спасибо за быструю доставку.
А раньше как-то заказывали подводный фотоаппарат - очень понравилась возможность получить скидку. Мы нашли такой же товар в другом магазине, показали цену Юлмарту и нам сделали скидку на товар.
Приятно! ))
Нет мясорубки, а также привод не дифференцированный, т.е. при работе одного из элементов вращается противоположный привод ( одновременно работает и блендер и миксер).
Комментарий:
заказал комбайн бош 5540 привезли на следующий день и оповестили смс уже до обеда, хотя при заказе было услови после 15-00 и вероятно ждать заказ до суток. оказалось гараздо оперативнее ))
Добрый день. Спасибо. Время, конечно же, указывается с запасом на непредвиденные ситуации, но если всё хорошо, то товар поступает раньше. Удачных покупок.
Добрый день. Спасибо. Время, конечно же, указывается с запасом на непредвиденные ситуации, но если всё хорошо, то товар поступает раньше. Удачных покупок.
Компьютерные терминалы очень слабые, еле работают. Мышки вообще еле-еле функционируют
Комментарий:
Впрочем, как и любой начинающий магазин, в начале всегда очень хорош. Но вот самое сложное, это сохранить уровеь сервиса, уровень достойного общения консультантов с покупателями и выполнение своих обязательств перед покупателем в полном объёме как до так и после покупки товара. Чувствуя как всё изменилось , буквально в последний 1-1,5 года, как изменилось отношение руководства к покупателю, как изменилось отношение в гарантийном отделе..... В общем всё очень сильно изменилось и в весьма худшую сторону. Я решил покинуть ряды постоянных клиентов многих других магазинов. И мне уже не важно, что там дешевле, какие бонусы они предлагают. Даже если то, что мне нужно, будет у них дешевле в 2 раза, ни за что в жизни не куплю у них. Поэтому, желаю вам держать достойный уровень на протяжении длительного времени. И в случае возникновения каких-то вопросов и трудностей со стороны ваших клиентов, не отмахиваться от них со словами: Вы приняли товар, это ваши проблемы, а как-то всё-таки решать их совместно. Этим страдает большинство компаний. Но существуют и достойные компании, которые, иногда, вопреки своим уставам и правилам, идут клиенту на встречу и решают проблему таким образом, что клиент каждый последующий раз, не задумываясь идёт именно в этот магазин, не зависимо от цены, от удалённости, довольный клиент даже готов ждать, когда данный товар есть в других магазинах, но по-каким-либо причинам отсутствует в магазине, где он действительно зотел бы его купить, он ждёт, товар появляется и все довольны! Разве это так сложно?
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