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ЯндексЯндекс
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Отзывы о магазине Иванко Доставка

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Юлия М.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Был очень хороший ассортимент, широкий выбор для разных животных и птиц
Недостатки:
Сам сайт ужасно неудобный Плохо работает фильтр по ассортименту, категориям, постоянно зависает.
Комментарий:
Ухудшение ассортимента
4 года назад, Санкт-Петербург
Татьяна Радул
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Пользуюсь магазином давно, с 2008года. Хороший ассортимент, быстрая доставка на дом. Скидки как постоянному клиенту
Недостатки:
Заказать через интернет практически не возможно- не показывает товар во всем ассортименте. Страницы после первой сбрасываются. Фильтр не устана́вливается
Комментарий:
Ассортимент стал хуже по сравнению с прошлыми годами. Менеджеры на телефоне не всегда знакомы с товаром, дать характеристику товару не могут
5 лет назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
цены на корм
Недостатки:
невозможно дозвониться до доставки
Изменить6 лет назад, Москва
Комментарий 6564071
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Спасибо за Ваш отзыв! Напишите, пожалуйста, нам на почту zoo812@ivanki.ru Ваш номер телефона и номер заказа и мы с Вами обязательно свяжемся!
Спасибо за Ваш отзыв! Напишите, пожалуйста, нам на почту zoo812@ivanki.ru Ваш номер телефона и номер заказа и мы с Вами обязательно свяжемся!
ГУЖА А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Четкая и вежливая работа курьеров.
Недостатки:
Заказ доставляют через день, в отличие от других, что вызывает недоразумения!
Комментарий:
Наверное, чтобы лишний раз не задумываться, буду обращаться в другие магазины.
8 лет назад, Санкт-Петербург
Комментарий 4879086
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Спасибо за отзыв. По поводу доставки на следующий день можем сказать, что эта мера связана с тем, что мы стремимся сохранить сервис на высшем уровне, обеспечивать обслуживания день в день для нас значит потерять это качество, этого мы не можем позволить себе. В любом случае, мы будем продолжать радовать вас интересными ценами, акциями, широким ассортиментом и превосходным сервисом. Спасибо, что помогаете нам стать лучше.
Спасибо за отзыв. По поводу доставки на следующий день можем сказать, что эта мера связана с тем, что мы стремимся сохранить сервис на высшем уровне, обеспечивать обслуживания день в день для нас значит потерять это качество, этого мы не можем позволить себе. В любом случае, мы будем продолжать радовать вас интересными ценами, акциями, широким ассортиментом и превосходным сервисом. Спасибо, что помогаете нам стать лучше.
Дмитрий Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент товаров
Недостатки:
Долго обрабатывается заказ. Перед новым годом вообще забыли про мой заказ
8 лет назад, Санкт-Петербург
Комментарий 4428403
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Дмитрий, спасибо за отзыв. Действительно перед Новым годом было большое кол-во заказов и соответственно была задержка до 1 дня в обработке заказов, о чем мы максимально старались информировать покупателей. Сейчас ситуация нормализовалась, заказы обрабатываются вовремя.
Дмитрий, спасибо за отзыв. Действительно перед Новым годом было большое кол-во заказов и соответственно была задержка до 1 дня в обработке заказов, о чем мы максимально старались информировать покупателей. Сейчас ситуация нормализовалась, заказы обрабатываются вовремя.
i130546
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Только в том, что в этом магазине есть корм моей кошки!
Недостатки:
Безобразная логистика!
Комментарий:
Не самый лучший магазин!
8 лет назад, Санкт-Петербург
Комментарий 4332514
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Игорь, спасибо за отзыв. Извиняемся за причиненные неудобства. Сбои в логистики были обусловлены большим количеством заявок в предпраздничные дни, мы старались уведомлять клиентов, о том, что обработка заявок может затянуться на несколько дней. На текущий момент ситуация нормализовалась, обработка и доставка заявок происходит в штатном режиме, все необходимые действия для того, чтобы данная ситуация не повторилась предприняты. Еще раз спасибо за отзыв и за то, что помогаете сделать наш сервис лучше.
Игорь, спасибо за отзыв. Извиняемся за причиненные неудобства. Сбои в логистики были обусловлены большим количеством заявок в предпраздничные дни, мы старались уведомлять клиентов, о том, что обработка заявок может затянуться на несколько дней. На текущий момент ситуация нормализовалась, обработка и доставка заявок происходит в штатном режиме, все необходимые действия для того, чтобы данная ситуация не повторилась предприняты. Еще раз спасибо за отзыв и за то, что помогаете сделать наш сервис лучше.
Телеграф Т.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Эргономично.
Недостатки:
Нет самовывоза.
8 лет назад, Санкт-Петербург
Комментарий 4137446
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Добрый день. Спасибо за отзыв.
Добрый день. Спасибо за отзыв.
Бизнес-информатика Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Относительно низкая цена
Недостатки:
Медленная доставка
Комментарий:
Т.к. еда у кролика закончилась, решили утром заказать несколько пачек корма, в надежде, что к вечеру или хотя бы к завтрашнему утру нам его привезут. Доставка, к сожалению, была только на вечер завтрашнего дня. Кролик остался немного недоволен :(
8 лет назад, Санкт-Петербург
Комментарий 4133471
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Спасибо за отзыв. Действительно у нас есть правила доставки заказов. К сожалению, не всегда, получается привезти заказ день в день. Мы в любом случае постараемся, чтобы Ваш кролик больше никогда не огорчался. :) Спасибо, что выбрали нас.
Спасибо за отзыв. Действительно у нас есть правила доставки заказов. К сожалению, не всегда, получается привезти заказ день в день. Мы в любом случае постараемся, чтобы Ваш кролик больше никогда не огорчался. :) Спасибо, что выбрали нас.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Хороший ассортимент и цены
Недостатки:
У онлайн консультанта поинтересовалась, в какой срок осуществляется доставка, мне сказали, если закажу сейчас, то сегодня. В итоге позвонили сказали, что не могут привезти, договорились через день, позвонили на следующий , говорят принимайте заказ...
Изменить8 лет назад, Санкт-Петербург
Комментарий 3793714
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Добрый день. Приносим извинения за возникшую ситуацию. Сотруднику обрабатывающему заказ сделан выговор, при повторении ситуации сотрудник будет наказан вплоть до увольнения. Спасибо, что помогаете сделать наш сервис лучше.
Добрый день. Приносим извинения за возникшую ситуацию. Сотруднику обрабатывающему заказ сделан выговор, при повторении ситуации сотрудник будет наказан вплоть до увольнения. Спасибо, что помогаете сделать наш сервис лучше.
Наталья Малышева
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
хороший магазин -очень удобно заказывать, хороший ассортимент и доставка в срок
9 лет назад
Комментарий 2672539
Логотип Иванко Доставка
Иванко Доставка
Ответ официального представителя магазина
Спасибо за отзыв.
Спасибо за отзыв.
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