Признательны вам, что нашли время, чтобы поставить нам оценку и написать отзыв. Каждый отзыв ценен для нас .Надеемся ,что среди нашего ассортимента Вы найдете товары ,которые порадуют Вас больше.
Признательны вам, что нашли время, чтобы поставить нам оценку и написать отзыв. Каждый отзыв ценен для нас .Надеемся ,что среди нашего ассортимента Вы найдете товары ,которые порадуют Вас больше.
К качеству товара претензий нет никаких: сроки годности в порядке, ничего не пролилось, не перемешалось и не открылось само.
Недостатки:
4 звезды поставила из-за срока ожидания - 10 дней. Живу в Москве. Доставка СДЭК. Откуда ехала коробка? Т.е. : оплата принята, статус заказа изменен на "выполняется", и... тишина.
Работа службы поддержки и их желание помочь клиенту.
Недостатки:
Есть, что улучшать. Думаю, что все несостыковки происходят из-за недоработки в программном обеспечении. Например, я заказал товар и в качестве способа доставки выбрал пункт самовывоза (постамат). Через какое-то время я получаю сообщение о том, что заказ отправлен в пункт самовывоза и его срок хранения 5 дней, далее следовал трек-номер. Разумеется, в пункте самовывоза мой заказ найти не могли. Но, что сбивает с толку , так это указание срока хранения. Девушка-оператор из Japandostavkи тоже не смогла мне помочь, посоветовав назвать этот самый трек-номер в пункте самовывоза. Хорошо, что опытный сотрудник из пункта самовывоза посоветовал немного подождать, т.к. по его словам, обычно приходят 2 сообщения, второе из которых - с нужным кодовым номером. После того, как товар был выкуплен, мне уже приходит ещё одно сообщение о том, что этот же товар отправлен но уже в отделение связи Почты России, хотя я его вторично не заказывал. Пожалуйста, проследите за корректностью работы ваших программ или за точностью информации и формулировок в сообщении.
Широкий ассортимент товаров японского и корейского производства, адекватные цены
Комментарий:
В данном магазине заказываю товар уже не первый год. Как постоянному клиенту начисляют бонусные баллы. Доставка не быстрая, дня 3-4, но меня это устраивает. Варианты доставки различные, в том числе курьером по Москве и области. По качеству товара замечаний нет. Сомневаюсь, что по оригинальным японским товарам вообще могут быть нарекания.
Магазин порадовал. Сначала заказала, потом оказалось что я не то заказала вовсе, по телефону консультант вежливо и терпеливо все исправляла и добавляла. Спасибо вам за терпение. Буду заказывать еще.
Вот только что получил посылку. За раз еще и разобрался в системе PickPoint. Товар получил в полном объеме. В магазин всегда можно было дозвониться, менеджеры всегда были приветливы. Все подробно могли объяснить или найти того человека который ответит на вопросы. В целом от сотрудничества остался доволен. Теперь буду опробовать сам товар.
Единственный минус на мой взгляд - с момента заказа до момента получения прошло 11 дней (включая выходные). Можно было бы и быстрее, дня на 3 как минимум.
Спасибо, что потратили время на составление отзыва - для нас одинаково ценны и Ваша позитивная оценка работы магазина, и Ваши замечания. Вы правы, 11 дней - это непозволительно длинный срок для доставки, но если бы Вы точнее указали город, ситуация была бы яснее. В любом случае, мы сделаем все возможное, чтобы максимально сократить срок отправлений даже в самые удаленные регионы. С уважением, коллектив интернет-магазина JapanDostavka.ru
Спасибо, что потратили время на составление отзыва - для нас одинаково ценны и Ваша позитивная оценка работы магазина, и Ваши замечания. Вы правы, 11 дней - это непозволительно длинный срок для доставки, но если бы Вы точнее указали город, ситуация была бы яснее. В любом случае, мы сделаем все возможное, чтобы максимально сократить срок отправлений даже в самые удаленные регионы. С уважением, коллектив интернет-магазина JapanDostavka.ru
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