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ЯндексЯндекс
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Отзывы о магазине JUST

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Игорь
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Хороший цены
Недостатки:
Товар доставляют не вовремя
2 года назад, Москва
Комментарий 105217999
JUST
Ответ официального представителя магазина
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим Вас уточнить номер заказа. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим Вас уточнить номер заказа. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Роман Жерновков
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
ничего
Недостатки:
Заказывал пилу Shtil MS-230, была очень вкусная цена у данного магазина. Заказал (написано в наличии), позвонил, спросил что не так, почему такая цена, сказали, все Ок, распродажа остатков. Перечисли деньги за товар и доставку. Ждал 5 дней никаких сообщений. На 6 день звонок - не можем доставить, нет в наличии. Деньги возвращались еще 3 дня.
Комментарий:
Хотите потерять время - Вам сюда!
3 года назад, Санкт-Петербург
Комментарий 104626410
JUST
Ответ официального представителя магазина
Добрый день, Роман ! Добрый день! Подняли статистику, заказ оформлен 2 марта, менеджер пытался до вас дозвонится 3 марта в 13.05 но не смог, вы нам сами перезвонили в 17.27, т.е. о невозможности поставки вы получили информацию на следующий день после заказа. Причиной возникновения проблемы послужили разногласия с брендом Shtil, в результате которых мы больше не продаем указанных бренд. Мы приносим извинения за доставленные неудобства! С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день, Роман ! Добрый день! Подняли статистику, заказ оформлен 2 марта, менеджер пытался до вас дозвонится 3 марта в 13.05 но не смог, вы нам сами перезвонили в 17.27, т.е. о невозможности поставки вы получили информацию на следующий день после заказа. Причиной возникновения проблемы послужили разногласия с брендом Shtil, в результате которых мы больше не продаем указанных бренд. Мы приносим извинения за доставленные неудобства! С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Комментарий 104626834
JUST, хорошо, что попытались разобраться. И тем не менее, вина магазина очевидна, так как: 1) если менеджер не смог дозвониться, то есть электронная почта, наконец, СМС; 2)информацию, которую я получил вечером, уже никак не применить в этот день; 3) возврат денег занял 3 дня на карту; 4) когда я делал заказ, Ваш менеджер уверенно заявил, что поставка будет, причем в указанные на сайте сроки, если нет уверенности, зачем брать предоплату? Но, все равно спасибо, хотя осадок остался
JUST, хорошо, что попытались разобраться. И тем не менее, вина магазина очевидна, так как: 1) если менеджер не смог дозвониться, то есть электронная почта, наконец, СМС; 2)информацию, которую я получил вечером, уже никак не применить в этот день; 3) возврат денег занял 3 дня на карту; 4) когда я делал заказ, Ваш менеджер уверенно заявил, что поставка будет, причем в указанные на сайте сроки, если нет уверенности, зачем брать предоплату? Но, все равно спасибо, хотя осадок остался
василий смолин
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Оперативность.Цена на некоторые позиции.
Недостатки:
Нечистоплотность - попадают в рейтинги Яндекс-маркета путем подачи заведомо ложной информации (по Яндексу отличное предложение щелкаешь "перейти в магазин"-а там совсем другое (кто-то редкий и клюнет,не подумав,да и "рейтинг" в Яндексе на первых строках обеспечен).А их шедевр "платный самовывоз из пункта выдачи" -не маразм ли? Зато первые строки в рейтинге Яндекса обеспечены! Очень часто бывают "утки" -вкусный заказ,который потом под благовидным предлогом отменяется (заранее и не собирались его исполнять а место в рейтинге есть!!!).
Комментарий:
Магазин,относящийся к клиенту как к "простофиле",хотя по средненькой цене там и можно взять что-то приличное... Ни в коем случае не ведитесь на предоплату!!! Головная боль по полной программе клиенту обеспечена!
3 года назад, Санкт-Петербург
Комментарий 104540771
JUST
Ответ официального представителя магазина
Добрый день, Василий. Благодарим за обратную связь! Приносим искренние извинения за сложившуюся ситуацию. Точки самовывоза принадлежат транспортным компаниям, поэтому они платные. Мы - интернет магазин и наша задача дать нашим покупателям хорошие цены по всей России, Если на сайте цена будет выше чем в объявлении, покупатели купят в другом магазине. Как любой дискаунтер, мы зарабатываем за счет большого объема заказов, но это имеет обратную сторону - товар быстро уходит. Для нас, если товар был предоплачен но не отгружен это двойной убыток, т.к. именно мы платим комиссию банкам за платежи, а не клиенты. Поэтому мы как магазин прикладываем все усилия чтобы свести к минимуму эти ситуации. Если у Вас возникли проблемы с заказом, сообщите его номер, мы разберемся в ситуации. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день, Василий. Благодарим за обратную связь! Приносим искренние извинения за сложившуюся ситуацию. Точки самовывоза принадлежат транспортным компаниям, поэтому они платные. Мы - интернет магазин и наша задача дать нашим покупателям хорошие цены по всей России, Если на сайте цена будет выше чем в объявлении, покупатели купят в другом магазине. Как любой дискаунтер, мы зарабатываем за счет большого объема заказов, но это имеет обратную сторону - товар быстро уходит. Для нас, если товар был предоплачен но не отгружен это двойной убыток, т.к. именно мы платим комиссию банкам за платежи, а не клиенты. Поэтому мы как магазин прикладываем все усилия чтобы свести к минимуму эти ситуации. Если у Вас возникли проблемы с заказом, сообщите его номер, мы разберемся в ситуации. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей Мазилин (бэк)
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
товар все таки доставили то, что заказывал.
Недостатки:
заказ оформил 23.12 должны были привезти 31.12 в пункт выдачи iml. в итоге 30.12 им позвонил и мне сообщили, что отправят только 04.01. на сайте заказ числился "выполнен" и оператор сказал "это нормально. не обращайте внимания". товар был доставлен 06.01 (спасибо оперативности курьерской службы iml а не магазина)
Комментарий:
некомпетентный персонал. несоблюдение сроков. не советую связываться.
3 года назад, Москва
Комментарий 104250484
JUST
Ответ официального представителя магазина
Сергей, добрый день. Благодарим Вас за обратную связь. Сожалеем, что вам пришлось столкнуться с подобным опытом в нашем магазине. Примите, пожалуйста, искренние извинения за ситуацию. Мы очень сожалеем, что показали себя далеко не с лучшей стороны и обязательно проведем работу над ошибками. Мы приложим все усилия, чтобы таких ситуаций более не возникало. Надеемся, что вы ещё заглянете к нам в магазин. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей, добрый день. Благодарим Вас за обратную связь. Сожалеем, что вам пришлось столкнуться с подобным опытом в нашем магазине. Примите, пожалуйста, искренние извинения за ситуацию. Мы очень сожалеем, что показали себя далеко не с лучшей стороны и обязательно проведем работу над ошибками. Мы приложим все усилия, чтобы таких ситуаций более не возникало. Надеемся, что вы ещё заглянете к нам в магазин. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Цену обещали ниже конкурентов. Была возможность применить промокод.
Недостатки:
После оформления и оплаты заказа позвонили и сказали, что приобретенного мною товара нет в наличии. Попросили обязательно написать письмо с номером карты для возврата денег, якобы отменить транзакцию они не могу и номер карты с которой была произведена оплата не видят. В общем, жду вернут ли деньги и когда это произойдет, а тем временем товар на сайте все ещё в наличии и даже немного подешевел...
Комментарий:
Мутный магазин, больше связываться не буду.
Изменить3 года назад, Москва
Комментарий 103940745
JUST
Ответ официального представителя магазина
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим уточнить номер заказа на электронную почту info@just.ru С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим уточнить номер заказа на электронную почту info@just.ru С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей С.
3
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
ничем, кинули на заказ
Недостатки:
сделал заказ, позвонили подтвердили, за день до доставки отменили заказ
Комментарий:
Заказал память для ноутбука, подтвердили заказ в тот же день. Память была по акции с очень вкусной ценой, но как я понял просто не выкупили её у поставщика в тот же день. А когда рыпнулись за день до доставки, наличия уже небыло. Позвонили извинились и отменили заказ, нужно было заказывать в другом магазине, там она была в налиичии.
3 года назад, Москва
Комментарий 103876651
JUST, Добрый день. Мне очень приятно что ваш магазин связался со мной и мы решили все вопросы. Оперативную память доставили, с ней всё хорошо, упакована в заводскую упаковку. Работает исправно. Отличный магазин.
JUST, Добрый день. Мне очень приятно что ваш магазин связался со мной и мы решили все вопросы. Оперативную память доставили, с ней всё хорошо, упакована в заводскую упаковку. Работает исправно. Отличный магазин.
Комментарий 103890387
JUST
Ответ официального представителя магазина
Сергей, добрый день. Благодарим за обратную связь. Рады, что удалось все решить. Будем стараться стать еще лучше. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей, добрый день. Благодарим за обратную связь. Рады, что удалось все решить. Будем стараться стать еще лучше. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Алексей Р.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Низкая цена, быстрая доставка, быстрый отклик службы поддержки
Недостатки:
Монитор с битыми пикселями
Комментарий:
Заказал монитор, думал хоть как-то проверяют, в итоге получил испорченное настроение, потерянные деньги за доставку и половину выходного дня потратил на возврат.
3 года назад, Москва
Комментарий 103834375
JUST
Ответ официального представителя магазина
Алексей, добрый день! Благодарим Вас за обратную связь. Приносим извинение за доставленные неудобства. Для детального разбирательства просим уточнить номер заказа на электронную почту info@just.ru С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Алексей, добрый день! Благодарим Вас за обратную связь. Приносим извинение за доставленные неудобства. Для детального разбирательства просим уточнить номер заказа на электронную почту info@just.ru С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
humanoid
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Цена
Недостатки:
Ни на Маркете, ни на странице товара в магазине не указано, что единственный способ оплаты - предоплата картой, нал не берут
3 года назад, Москва
Комментарий 103739949
JUST
Ответ официального представителя магазина
Добрый день! Спасибо, что поделись своим мнением. Для уточнения информации пришлите номер заказ на электронную почту info@just.ru. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день! Спасибо, что поделись своим мнением. Для уточнения информации пришлите номер заказ на электронную почту info@just.ru. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
антон с.
1
Способ покупки: самовывоз
Отзыв не учитывается в рейтинге магазина
Достоинства:
Поддержка достаточно вежливая и предоставляет всю нужную информацию, но... (см. Недостатки)
Недостатки:
Личный кабинет на сайте совершенно неинформативен. Я покупал ноутбук. Настал день получения товара в пункте самовывоза, а номер отслеживания мне так и не сообщили, в личном кабинете ничего не менялось. Пришлось и писать в поддержку, и звонить. Только после этого я узнал, что мой товар не то что не отправили из Москвы, но он даже от поставщика на склад магазина не поступил. Так я узнал, что задержка будет 12 дней. Я решил подождать, к тому же, пообещали в качестве компенсации вернуть стоимость доставки (270 руб.) по факту получения товара. В 12 дней они действительно уложились, спасибо и на этом, но в итоге с компенсацией меня прокатили.
Комментарий:
Не рекомендую
3 года назад, Ростов-на-Дону
Комментарий 103425713
JUST
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Наш специалист свяжется с Вами в ближайшее время. С уважением, интернет-магазин JUST.RU
Добрый день! Благодарим Вас за отзыв. Наш специалист свяжется с Вами в ближайшее время. С уважением, интернет-магазин JUST.RU
DB
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Информируют
Недостатки:
Доставка и наличие товара.
Комментарий:
Скорость доставки впечатляет. Я в Москве и магазин вроде тоже в Москве. Товар идет уже второй месяц. Знаменитый Али "отдыхает". Правда, раз в неделю приходят смски, что товар задерживается. Это конечно, радует и поэтому 2 звезды вместо одной.
3 года назад, Москва
Комментарий 103420097
JUST
Ответ официального представителя магазина
Добрый день! Благодарим Вас за отзыв. Наш специалист свяжется с Вами в ближайшее время. С уважением, интернет-магазин JUST.RU
Добрый день! Благодарим Вас за отзыв. Наш специалист свяжется с Вами в ближайшее время. С уважением, интернет-магазин JUST.RU
Комментарий 103442616
JUST, Так "специалист" и не связался. Заказ отменил. Больше "ни ногой" сюда.
JUST, Так "специалист" и не связался. Заказ отменил. Больше "ни ногой" сюда.
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