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ЯндексЯндекс
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Отзывы о магазине JUST

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Игорь
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Хороший цены
Недостатки:
Товар доставляют не вовремя
2 года назад, Москва
Комментарий 105217999
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим Вас уточнить номер заказа. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день! Благодарим Вас за обратную связь! Для детального разбирательства просим Вас уточнить номер заказа. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Маха
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Недостатки:
На сайте в наличии, в реале нету. Но в целом подобрали похожий товар в итоге, всё ок.
3 года назад, Москва
Комментарий 104877388
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Спасибо за обратную связь! Мы стремимся повышать качество предлагаемого сервиса! Рады , что удалось оперативно урегулировать ситуацию. Ждем вас снова! Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день! Спасибо за обратную связь! Мы стремимся повышать качество предлагаемого сервиса! Рады , что удалось оперативно урегулировать ситуацию. Ждем вас снова! Служба поддержки клиентов интернет магазина JUST.RU.
Михаил В.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цена приемлемая
Недостатки:
Долго отправляли товар.
3 года назад, Иркутск
Комментарий 104837458
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Михаил! Спасибо за обратную связь! Задержки по отправке порой возникают, но мы стремимся всеми силами сократить сроки исполнения заказов. Рассчитываем на дальнейшее плодотворное сотрудничество. Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день, Михаил! Спасибо за обратную связь! Задержки по отправке порой возникают, но мы стремимся всеми силами сократить сроки исполнения заказов. Рассчитываем на дальнейшее плодотворное сотрудничество. Служба поддержки клиентов интернет магазина JUST.RU.
Роман Жерновков
8
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
ничего
Недостатки:
Заказывал пилу Shtil MS-230, была очень вкусная цена у данного магазина. Заказал (написано в наличии), позвонил, спросил что не так, почему такая цена, сказали, все Ок, распродажа остатков. Перечисли деньги за товар и доставку. Ждал 5 дней никаких сообщений. На 6 день звонок - не можем доставить, нет в наличии. Деньги возвращались еще 3 дня.
Комментарий:
Хотите потерять время - Вам сюда!
3 года назад, Санкт-Петербург
Комментарий 104626410
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Роман ! Добрый день! Подняли статистику, заказ оформлен 2 марта, менеджер пытался до вас дозвонится 3 марта в 13.05 но не смог, вы нам сами перезвонили в 17.27, т.е. о невозможности поставки вы получили информацию на следующий день после заказа. Причиной возникновения проблемы послужили разногласия с брендом Shtil, в результате которых мы больше не продаем указанных бренд. Мы приносим извинения за доставленные неудобства! С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день, Роман ! Добрый день! Подняли статистику, заказ оформлен 2 марта, менеджер пытался до вас дозвонится 3 марта в 13.05 но не смог, вы нам сами перезвонили в 17.27, т.е. о невозможности поставки вы получили информацию на следующий день после заказа. Причиной возникновения проблемы послужили разногласия с брендом Shtil, в результате которых мы больше не продаем указанных бренд. Мы приносим извинения за доставленные неудобства! С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Комментарий 104626834
хорошо, что попытались разобраться. И тем не менее, вина магазина очевидна, так как: 1) если менеджер не смог дозвониться, то есть электронная почта, наконец, СМС; 2)информацию, которую я получил вечером, уже никак не применить в этот день; 3) возврат денег занял 3 дня на карту; 4) когда я делал заказ, Ваш менеджер уверенно заявил, что поставка будет, причем в указанные на сайте сроки, если нет уверенности, зачем брать предоплату? Но, все равно спасибо, хотя осадок остался
хорошо, что попытались разобраться. И тем не менее, вина магазина очевидна, так как: 1) если менеджер не смог дозвониться, то есть электронная почта, наконец, СМС; 2)информацию, которую я получил вечером, уже никак не применить в этот день; 3) возврат денег занял 3 дня на карту; 4) когда я делал заказ, Ваш менеджер уверенно заявил, что поставка будет, причем в указанные на сайте сроки, если нет уверенности, зачем брать предоплату? Но, все равно спасибо, хотя осадок остался
василий смолин
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Оперативность.Цена на некоторые позиции.
Недостатки:
Нечистоплотность - попадают в рейтинги Яндекс-маркета путем подачи заведомо ложной информации (по Яндексу отличное предложение щелкаешь "перейти в магазин"-а там совсем другое (кто-то редкий и клюнет,не подумав,да и "рейтинг" в Яндексе на первых строках обеспечен).А их шедевр "платный самовывоз из пункта выдачи" -не маразм ли? Зато первые строки в рейтинге Яндекса обеспечены! Очень часто бывают "утки" -вкусный заказ,который потом под благовидным предлогом отменяется (заранее и не собирались его исполнять а место в рейтинге есть!!!).
Комментарий:
Магазин,относящийся к клиенту как к "простофиле",хотя по средненькой цене там и можно взять что-то приличное... Ни в коем случае не ведитесь на предоплату!!! Головная боль по полной программе клиенту обеспечена!
3 года назад, Санкт-Петербург
Комментарий 104540771
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Василий. Благодарим за обратную связь! Приносим искренние извинения за сложившуюся ситуацию. Точки самовывоза принадлежат транспортным компаниям, поэтому они платные. Мы - интернет магазин и наша задача дать нашим покупателям хорошие цены по всей России, Если на сайте цена будет выше чем в объявлении, покупатели купят в другом магазине. Как любой дискаунтер, мы зарабатываем за счет большого объема заказов, но это имеет обратную сторону - товар быстро уходит. Для нас, если товар был предоплачен но не отгружен это двойной убыток, т.к. именно мы платим комиссию банкам за платежи, а не клиенты. Поэтому мы как магазин прикладываем все усилия чтобы свести к минимуму эти ситуации. Если у Вас возникли проблемы с заказом, сообщите его номер, мы разберемся в ситуации. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Добрый день, Василий. Благодарим за обратную связь! Приносим искренние извинения за сложившуюся ситуацию. Точки самовывоза принадлежат транспортным компаниям, поэтому они платные. Мы - интернет магазин и наша задача дать нашим покупателям хорошие цены по всей России, Если на сайте цена будет выше чем в объявлении, покупатели купят в другом магазине. Как любой дискаунтер, мы зарабатываем за счет большого объема заказов, но это имеет обратную сторону - товар быстро уходит. Для нас, если товар был предоплачен но не отгружен это двойной убыток, т.к. именно мы платим комиссию банкам за платежи, а не клиенты. Поэтому мы как магазин прикладываем все усилия чтобы свести к минимуму эти ситуации. Если у Вас возникли проблемы с заказом, сообщите его номер, мы разберемся в ситуации. С Уважением, Служба поддержки клиентов интернет магазина JUST.RU.
@monderlog
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Как обычно хорошо.
Недостатки:
Операторы на телефоне, на мой взгляд, не имеют достаточных знаний для оказания квалифицированной помощи при подборе товара.
Комментарий:
Когда искал кардридер с type-c нашел модель, где на фото в карточке товара был USB-A, обратил внимание при подтверждении товара. Оператор путался, сначала утверждал, что описание ошибочно, потом, что фото не того товара в итоге пришлось гуглить с телефона с оператором на линии, что неудобно. По общению какая-то шпана, толку с таких сотрудников?
3 года назад, Москва
Дмитрий К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Цены хорошие, доставка быстрая от iml
Недостатки:
Процессор ryzen 5 3600 oem был с погнутым ножками по углам... Я их поправил, конечно, но осадок остался
Комментарий:
Покупайте лучше боковые процессоры. Это надёжнее. Джаст.ру - проверяйте свои тем процессоры перед отправкой, пожалуйста.
3 года назад, Нижний Новгород
Комментарий 104328513
Официальный представитель магазина
Ответ официального представителя магазина
Дмитрий, добрый день! Благодарим Вас за обратную связь. Уделим упаковке заказов дополнительное внимание. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Дмитрий, добрый день! Благодарим Вас за обратную связь. Уделим упаковке заказов дополнительное внимание. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей Мазилин (бэк)
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
товар все таки доставили то, что заказывал.
Недостатки:
заказ оформил 23.12 должны были привезти 31.12 в пункт выдачи iml. в итоге 30.12 им позвонил и мне сообщили, что отправят только 04.01. на сайте заказ числился "выполнен" и оператор сказал "это нормально. не обращайте внимания". товар был доставлен 06.01 (спасибо оперативности курьерской службы iml а не магазина)
Комментарий:
некомпетентный персонал. несоблюдение сроков. не советую связываться.
3 года назад, Москва
Комментарий 104250484
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, добрый день. Благодарим Вас за обратную связь. Сожалеем, что вам пришлось столкнуться с подобным опытом в нашем магазине. Примите, пожалуйста, искренние извинения за ситуацию. Мы очень сожалеем, что показали себя далеко не с лучшей стороны и обязательно проведем работу над ошибками. Мы приложим все усилия, чтобы таких ситуаций более не возникало. Надеемся, что вы ещё заглянете к нам в магазин. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Сергей, добрый день. Благодарим Вас за обратную связь. Сожалеем, что вам пришлось столкнуться с подобным опытом в нашем магазине. Примите, пожалуйста, искренние извинения за ситуацию. Мы очень сожалеем, что показали себя далеко не с лучшей стороны и обязательно проведем работу над ошибками. Мы приложим все усилия, чтобы таких ситуаций более не возникало. Надеемся, что вы ещё заглянете к нам в магазин. С уважением, Служба поддержки клиентов интернет магазина JUST.RU.
Михаил Р.
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Честно
Недостатки:
Хитрые
Комментарий:
Пытались отменить заказ с хорошей для меня ценой. Сослались на то , что товар бракованный. Но я понимал, что цена была для них не очень выгодной, возможно с ценой была ошибка, возможно акция была и закончилась. Но я то успел заказать по хорошей цене. В общем при их попытке отменить заказ, я предупредил , что будет досудебная претензия и потом суд. В итоге заказ я свой получил. За это им плюс.
3 года назад, Красноярск
Лев А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цены на искомый товар
Недостатки:
Ожидание обработки заказа Ожидание отправки заказа 100% предоплата Скромный гарантийный срок (1 год вместо 5 лет как заявляет Kingston)
Комментарий:
9.11.2020 заказал и оплатил 5700 руб (100% предоплата иначе никак) 1 планку DDR4 Kingston HyperX 16Gb 3000MHz CL15. 10.11.2020 в 18.30 перезвонили, мол одна единственная и та с повреждениями - соединяем с кладовщиком. Кладовщик на связь не вышел, менеджер говорит нету товара (на сайте еще неделю весело 10 "в наличии"), берите аналух. Отказался, попросил вернуть деньги на карту. 11.11.2020 звонок - есть товар. Ладно, рискую 2 раз (на сайте уже 20шт в наличии!!!) и перевожу снова 5700 рэ. И, о счастье, товар в наличии и будет скоро выслан IMLем. 14.11.2020 спустя 3 дня(!!!) товар отправлен. Спрашивается, какого ХХХ так долго не отправляли? 16.11.2020 заветная планка (производства 42 недели 2020г) получена. Хеппи енд? Нет, не угадали, бракованная планка! Оба профиля XMP у плашки не работают, пришлось всё ручками в UEFI выставлять чтобы работало (у имеющейся такой же, но производства 38 недели 2020г всё работает!)
3 года назад, Тамбов
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