Заказывала наполнитель и три пакета корма. Корма сразу не было необходимого, поэтому договорили со на след день привезти наполнитель, а через два дня привезти корм. В итоге, курьер с наполнителем позвонил в 18:10 (хотя доставка была заказана с 14 до 18) со словами «я выезжаю в вашу сторону». Ну, хоть быстро, минут за 15 приехал...
В день доставки второй половины заказа мне позвонили и сообщили, что курьер попал в аварию, попросили перенести на следующий день. Ок, перенесли. Утром следующего дня мне опять позвонили, со словами, что одного из указанных видов корма нет и не будет.
Вроде ничего критичного, возможно это просто стечение странных обстоятельств и вины магазина во всем происходящем нет, но впечатление все это испортило.
Все в принципе быстро обрабатывают, выбор обычный как везде, цены тоже
Недостатки:
Курьеры обнаглевшие , и девушка на телефоне такая же
Комментарий:
Это был последний раз когда я делала заказ там, назначаешь одно время, курьер звонит и просит приехать раньше, что совершенно не устраивает, а два раза просто забыли доехать
Елена, здравствуйте!
Меня зовут Павел, я из отдела качества интернет-магазина Хвостатый.
Можете, пожалуйста, сообщить номер заказа с которым возникли проблемы.
Я обязательно разберусь в ситуации.
Елена, здравствуйте!
Меня зовут Павел, я из отдела качества интернет-магазина Хвостатый.
Можете, пожалуйста, сообщить номер заказа с которым возникли проблемы.
Я обязательно разберусь в ситуации.
Здравствуйте, Иван.
По Вашему отзыву была проведена проверка. Мы прослушали аудиозапись разговора, когда менеджер звонил подтвердить заказ (21 марта). Из этой записи следует, что во вторник принять заказ Вам было не удобно и заказ был подтвержден на среду. В среду, мы как и обещали, доставили товар в оговоренный промежуток времени и он был Вами принят. Мы всегда очень четко следим за тем, чтобы заказы исполнялись точно и в срок. Надеемся данный случай не скажется на нашем дальнейшем сотрудничестве. С уважением, директор магазина Хвостатый.ру Анатолий Котов.
Здравствуйте, Иван.
По Вашему отзыву была проведена проверка. Мы прослушали аудиозапись разговора, когда менеджер звонил подтвердить заказ (21 марта). Из этой записи следует, что во вторник принять заказ Вам было не удобно и заказ был подтвержден на среду. В среду, мы как и обещали, доставили товар в оговоренный промежуток времени и он был Вами принят. Мы всегда очень четко следим за тем, чтобы заказы исполнялись точно и в срок. Надеемся данный случай не скажется на нашем дальнейшем сотрудничестве. С уважением, директор магазина Хвостатый.ру Анатолий Котов.
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