Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине KOLESOPITER

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Владимир К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Быстрая обработка заказа с сайта, менеджер связался в течение 15 минут
Недостатки:
Не доставили покрышки к оговоренному при обработке заказа времени, не смогли сказать когда ожидать доставки заказа. Абсолютно нескоординированная логистика.Также не смогли сказать по телефону год выпуска покрышек - возможно старые и лежавшие на складе не один год. Был вынужден отменить заказ и приобрести покрышки у конкурентов - конкуренты представили покрышки и осуществили шиномонтаж в день заказа.
Комментарий:
Не ценят время клиента, настоятельно НЕ рекомендую пользоваться услугами данной конторы. Обидно за потраченное время.
3 года назад, Санкт-Петербург
Дмитрий Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Если вам дорого ваше время, категорически не рекомендую пользоваться услугами данного "сервиса". Заказал шины у них на сайте в пятницу, перезвонил менеджер, подтвердил, что заказ принят и уже в субботу его можно будет забрать. Я предупредил, что приеду за заказом в понедельник, раньше возможности нет. Мне подтвердили, что я могу приехать в понедельник. Ок. В понедельник перед поездкой к ним решил позвонить и проверить, всё ли в порядке. Оказалось, что шин моих до сих пор нет, но водитель уже в пути и скоро их привезет, нужно немного подождать и они мне перезвонят. Ок, жду. Прождал до семи вечера, звоню сам - шин как не было, так и не появилось и вообще мой заказ якобы отменён и что менеджер занят, но перезвонит мне, как освободится. Жду опять. В этот раз действительно перезвонил ( единственный раз за три!!! дня с момента подтверждения заказа) и сообщил, что шин моих нет в принципе. Вот так и работают.
3 года назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Быстро отвечают.
Недостатки:
На сайте есть товар, а по факту его нет. Продавец сказал, что товар уже продан, извините. Но сайт до сих пор показывает, что товар в наличии. Получается информация на сайте недостоверная! Потратил время впустую. В будущем обращатся к ним не буду.
Комментарий:
Плохие
Изменить3 года назад, Екатеринбург
Комментарий 104547402
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Уважаемый Денис (если вы правильно указали свое имя )так как в заказе вы указали номер телефона +79111111111 который не зарегистрирован и город РФ, РФ это то что вы указали в заказе мы считаем что это неуважительное отношение к нам и не понимаем таких действий (верней сказать догадываемся ) наверно вы скрываетесь от кого то ??? потратьте свою энергию на благие дела .!! спасибо
Уважаемый Денис (если вы правильно указали свое имя )так как в заказе вы указали номер телефона +79111111111 который не зарегистрирован и город РФ, РФ это то что вы указали в заказе мы считаем что это неуважительное отношение к нам и не понимаем таких действий (верней сказать догадываемся ) наверно вы скрываетесь от кого то ??? потратьте свою энергию на благие дела .!! спасибо
Комментарий 104549998
Имя скрыто
KOLESOPITER , Я написал своё впечатление, которое у меня сложилось после вашей "работы". И вам лучше к нему прислушаться и исправить недостатки. И не надо мне писать и советовать, чем мне заниматься.
KOLESOPITER , Я написал своё впечатление, которое у меня сложилось после вашей "работы". И вам лучше к нему прислушаться и исправить недостатки. И не надо мне писать и советовать, чем мне заниматься.
Dmitry N.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена на шины была ниже чем в Москве, даже с учетом доставки транспортной компанией. Деньги вернули, правда не все.
Недостатки:
Шин в наличии не оказалось, это выяснилось через 5 дней после заказа.
Комментарий:
В день оформления заказа, его подтвердили, выставили счет для оплаты на карту сбербанка, обещали отправить в тот же день. В итоге заказ не выслали, через 5 дней сообщили, что заказанных шин нет в наличии, обещали вернуть деньги. Вернули деньги через 2 дня, но вот комиссия за перевод на карту осталась в моем минусе. Решительно не советую данную организацию.
3 года назад, Истра
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Мне понравилось то, что я сделал заказ, а они не перезвонили даже! 😂
Недостатки:
Не понравилось все, абсолютно!
Изменить3 года назад, Чебоксары
Vladimir Asmakovets
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Купил колеса в конце 2020 года. Пришли колеса с датой производства начала 2018. При этом просил менеджера проконтролировать и отправлять колеса не старее 2019 года. По факту обман
3 года назад, Иркутск
Комментарий 104012679
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Уважаемый Владимир, вы праве вернуть ваш товар и мы обновим его, если найдём шины в исправном состоянии, но моложе годом. Ваши договорённости по году производства шин с менеджером заказа 58244 останутся как персональный подход, так как мы гарантируем всегда, что шины будут не старше 3х лет. В данном случае, соотношение 3 года выдержано. В любом случае, вне зависимости от года производства автошин, наша гарантия на эксплуатацию 6 месяцев. Примите решение и напишите нам на почту 3132477@mail.ru или перезвоните по номеру магазина.
Уважаемый Владимир, вы праве вернуть ваш товар и мы обновим его, если найдём шины в исправном состоянии, но моложе годом. Ваши договорённости по году производства шин с менеджером заказа 58244 останутся как персональный подход, так как мы гарантируем всегда, что шины будут не старше 3х лет. В данном случае, соотношение 3 года выдержано. В любом случае, вне зависимости от года производства автошин, наша гарантия на эксплуатацию 6 месяцев. Примите решение и напишите нам на почту 3132477@mail.ru или перезвоните по номеру магазина.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
достоинства не проявились
Недостатки:
неприемлемое отношение к клиентам
Комментарий:
Попыталась заказать зимнюю резину. Попросили оставить заказ на сайте и в комментариях указать менеджера Надежду, так и сделала. Прошло несколько дней и от магазина ни ответа ни привета. Я упорно пыталась до них дозвониться два дня — не берут трубки. Написала в WhatsApp — ответили с горем пополам, что товар ожидается только 16 ноября. В Питере уже пора переобувать резину на зимнюю, а я всё жду. Прошло 16, 17, 18 ноября, на сообщения в WhatsApp никто уже не отвечает. Пришлось переобувать на старую резину, так как уже выпал снег и на летней ездить невозможно. 19 ноября мне пришло наконец-то сообщение: "нужна ли мне еще резина?" Ответила, что нужна с доставкой до адреса в первой половине дня. На это сообщение опять мне никто не ответил. 20 ноября в 14:15 позвонили и сказали, чтобы сегодня я их не ждала, представляете? Как я буду их ждать, если меня не предупредили о том, что всё-таки привезут мой заказ ... Остаётся сказать магазину kolesopiter огромное спасибо за потраченное в пустую время и нервы.
Изменить3 года назад, Санкт-Петербург
Комментарий 103977996
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Уважаемый клиент, укажите пожалуйста ваш номер заказа.
Уважаемый клиент, укажите пожалуйста ваш номер заказа.
Комментарий 103995494
Имя скрыто
KOLESOPITER , #57958 от 10.11.2020г.
KOLESOPITER , #57958 от 10.11.2020г.
Игорь Д.
3
Отзыв не учитывается в рейтинге магазина
Достоинства:
Достоинства были в адресе расположения магазина!
Недостатки:
Все недостатки собрались в одном месте и в одно время!
Комментарий:
Заказ был сделан, хорошо, что не оплачен! Доставка в магазин должна была быть через три дня. Позвонили, извинились, ... проблема с машиной доставки, перенесли на следующий день и всё... телефоны отвечают, что "некому ответить на звонок", "вы второй в очереди, ждите 30 минут" И как в бородатом анекдоте - купил бы тут снова, если б в первый раз купил!
3 года назад, Санкт-Петербург
Комментарий 103978036
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Уважаемый Игорь, примите пожалуйста наши извинения за доставленные неудобства, мы в режиме "высокого сезона" не успели качественно обработать ваш заказ и должным вниманием отнестись к вашему заказу. Все выводы сделали. Готовы предложить вам скидку по номеру вашего телефона на следующую покупку. Будем рады вам! С уважением, Тишина Анастасия и команда Колесопитер.
Уважаемый Игорь, примите пожалуйста наши извинения за доставленные неудобства, мы в режиме "высокого сезона" не успели качественно обработать ваш заказ и должным вниманием отнестись к вашему заказу. Все выводы сделали. Готовы предложить вам скидку по номеру вашего телефона на следующую покупку. Будем рады вам! С уважением, Тишина Анастасия и команда Колесопитер.
Владимир Зюзняков
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Их нет, если только цена чуть ниже.
Недостатки:
Общение как с друзьями, а не с клиентом. За неделю даже не перезвонили. Позвонил сам 2 раза в конце разговора слышал фразу мы вам перезвоним в течении дня. Вот так и не дождалася звонка.
3 года назад, Санкт-Петербург
Комментарий 104012681
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Уважаемый клиент, просим номер вашего заказа для дальнейшего расследования описанной ситуации. Заранее спасибо.
Уважаемый клиент, просим номер вашего заказа для дальнейшего расследования описанной ситуации. Заранее спасибо.
Вячеслав П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Выставляют на маркете товар по дешёвой цене, которого по факту нет в наличии и под заказ. Спустя неделю товар так же доступен для заказа, но его нельзя купить. Используют площадку Яндекс маркета для рекламы своего магазина, а товар по ценам выставленным не продают.
3 года назад, Новосибирск
Комментарий 103350066
Логотип KOLESOPITER
KOLESOPITER
Ответ официального представителя магазина
Добрый день, Уважаемый Вячеслав П., сообщите пожалуйста, какие вы хотели купить шины и номер заказа. Очень ждём подробности по товарной позиции. С уважением, команда Колесопитер.
Добрый день, Уважаемый Вячеслав П., сообщите пожалуйста, какие вы хотели купить шины и номер заказа. Очень ждём подробности по товарной позиции. С уважением, команда Колесопитер.
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Очень ждём подробности по товарной позиции. \nС уважением, команда Колесопитер. 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Готовы предложить вам скидку по номеру вашего телефона на следующую покупку. \nБудем рады вам!\nС уважением, Тишина Анастасия и команда Колесопитер. 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Ваши договорённости по году производства шин с менеджером заказа 58244 останутся как персональный подход, так как мы гарантируем всегда, что шины будут не старше 3х лет. В данном случае, соотношение 3 года выдержано. \nВ любом случае, вне зависимости от года производства автошин, наша гарантия на эксплуатацию 6 месяцев. \nПримите решение и напишите нам на почту 3132477@mail.ru или перезвоните по номеру магазина. \n","id":104012679,"entityId":117138250,"state":"NEW","changed":false,"updateTime":1606623935000,"createTime":1606634735275,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"42388"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/117138250"},"104012681":{"text":"Уважаемый клиент, просим номер вашего заказа для дальнейшего расследования описанной ситуации. Заранее спасибо. 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