Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Kolomenka

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Наталья Высотина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
• Товар повреждён • Привезли не то или не все товары • Упаковка повреждена
Комментарий:
Пришло совсем не то
2 года назад
Светлана Карасева
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
• Товар повреждён • Упаковка повреждена
Комментарий:
Разбита одна игрушка Больше никогда ничего заказывать не буду
2 года назад
Виктор Золотов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Упаковка повреждена
Комментарий:
Обидно. Покупал в подарок, а так упаковали, что внешний вид попортили…
2 года назад
Евгений Ц.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Недостатки:
Привезли не то или не все товары
Комментарий:
Привезли другой кофе
2 года назад
Комментарий 105812672
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
Здравствуйте! Нам очень жаль, что произошла такая неприятная ситуация. От лица компании приносим свои извинения за доставленные неудобства. Просим указать Ваши контакты на электронную почту info@kolomenka.ru , мы обязательно разберемся и заменим кофе! С Уважением, Kolomenka.ru
Здравствуйте! Нам очень жаль, что произошла такая неприятная ситуация. От лица компании приносим свои извинения за доставленные неудобства. Просим указать Ваши контакты на электронную почту info@kolomenka.ru , мы обязательно разберемся и заменим кофе! С Уважением, Kolomenka.ru
Надежда К.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Хороший выбор товаров
Недостатки:
Привезенные товары не соответсвует заказу. 2-х товаров не оказалось в доставке, а два не соответствовали описанию и изображению на сайте.
Комментарий:
2-х товаров просто не оказалось в заказе при доставке. Об этом никто не предупредил. В течении 20-ти дней со стороны магазина возврат денежных средств так и не осуществлен. Другие два товара не соответствовали описанию и изображению на сайте и по факту. На просьбу забрать их курьером (поскольку доставка была оформлена курьером) отвечают отказом.
3 года назад, Москва
Комментарий 104346437
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
Приносим наши извинения за то, что Вы остались недовольны сервисом нашего магазина. Относительно возврата средств за недоставленный товар - запрос на возврат в сумме 380 рублей был отправлен в платежную систему, заявленный срок возврата составляет до 30 дней (но на практике, как правило, происходит гораздо быстрее, и мы надеемся, что деньги уже Вами получены). Возврат товара надлежащего качества осуществляется бесплатно по адресу склада, указанного на сайте, при этом выезд курьера в данной ситуации платный. Еще раз приносим Вам извинения за доставленные неудобства.
Приносим наши извинения за то, что Вы остались недовольны сервисом нашего магазина. Относительно возврата средств за недоставленный товар - запрос на возврат в сумме 380 рублей был отправлен в платежную систему, заявленный срок возврата составляет до 30 дней (но на практике, как правило, происходит гораздо быстрее, и мы надеемся, что деньги уже Вами получены). Возврат товара надлежащего качества осуществляется бесплатно по адресу склада, указанного на сайте, при этом выезд курьера в данной ситуации платный. Еще раз приносим Вам извинения за доставленные неудобства.
Alexey
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Низкие цены
Недостатки:
Скверная работа с регионами. Не информируют о доставке товара, об задержках в его отправлении.
Комментарий:
Дважды переделывал заказ из-за того, что товара нет на складах. Оба раза меня об этом не предупредили. Ждал заказ скоро, получается очень долго. (
3 года назад, Самара
Комментарий 103467795
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
Очень жаль, что Ваш опыт заказа у нас оказался негативным. Разберемся в произошедшем и примем меры, виновного менеджера накажем. Приносим Вам свои извинения.
Очень жаль, что Ваш опыт заказа у нас оказался негативным. Разберемся в произошедшем и примем меры, виновного менеджера накажем. Приносим Вам свои извинения.
Артур Матикян
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
на сайте указано, что товар в наличии, менеджер это подтверждает, а в день доставки оказывается, что товара в наличии нет. полное отсутствие координации между сотрудниками. не следят за заказами на сайте. бардак полный!
3 года назад, Москва
Комментарий 103521698
Kolomenka, 123786
Kolomenka, 123786
Комментарий 103525721
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
Наш коллега связался с Вами и предложил способы решения. Еще раз приносим извинения за доставленные неудобства.
Наш коллега связался с Вами и предложил способы решения. Еще раз приносим извинения за доставленные неудобства.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Реакция на заказ более 4 дней
Изменить3 года назад, Хоста
Комментарий 103462861
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
Нам очень жаль, что Вы остались недовольны качеством нашего сервиса. В разгар сезона сроки обработки заказов могут увеличиваться, но 4 дня - это недопустимый срок. Просим Вас указать номер заказа, чтобы мы могли разобраться в этом инциденте. Приносим Вам свои извинения.
Нам очень жаль, что Вы остались недовольны качеством нашего сервиса. В разгар сезона сроки обработки заказов могут увеличиваться, но 4 дня - это недопустимый срок. Просим Вас указать номер заказа, чтобы мы могли разобраться в этом инциденте. Приносим Вам свои извинения.
Роман С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
После оплаты выяснилось, что товара нет в наличии
Комментарий:
Сделали заказ. Долго все выясняли, обсудили доставку, обсчитали все. Оплатили. И тишина. Дозвонились кое-как, выясняется что товара нет в наличии. То есть если бы не позвонили, то так бы и сидели ждали свою доставку месяц? Теперь уже неделю ждем возврата денег.
3 года назад, Петропавловск-Камчатский
Комментарий 103462797
Логотип Kolomenka
Kolomenka
Ответ официального представителя магазина
К сожалению, в разгар сезона информация по наличию меняется быстро, а поставки часто задерживаются. Мы стремимся доставлять все заказы в срок, однако накладки все же иногда случаются. Приносим Вам извинения за задержку с поставкой.
К сожалению, в разгар сезона информация по наличию меняется быстро, а поставки часто задерживаются. Мы стремимся доставлять все заказы в срок, однако накладки все же иногда случаются. Приносим Вам извинения за задержку с поставкой.
Павел Ф.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Предлогают широкий ассортимент. Операторы отвечают на звонок не долго, в пределах 30 секунд. И больше ничего.
Недостатки:
Не способны даже оформить заказ. А проблему решить тем более не способны!
Комментарий:
7.06.20 перед оформлени заказа позвонил уточнить некоторые детали покупки, оператор сообщил телефон менеджера, на протяжении нескольких часов дозвиниться я не смог. Далее оператор предложил, что оставит менеджеру сообщение перезвонить и я согласился. Мне так и не перезвонили. Оформил заказ на сайте, пришло уведомление, что со мной свяжуться в ближайшее время. И... снова ничего. Звоню 10.06.20, сообщаю то мне не позвонили по заказу, оператр уточнила номер, дату оформления и сказала что обработка заказов у них 2 дня, типо подождите, с вами свяжуться. (напомню, написано в ближайшее время, а не через 2 дня указано на сайте и рассылке на почту) Ну ОК, мне же не горит я и больше подожду. И-и-и... снова ничего. Звоню 13.10, менеджер, как всегда, занят, говорю оператору, что за неделю мне так и не позвонили, счет не выставили. Оперетор предложил оставить заявку чтобы менеджер перезвонил, я ответил, что на этот раз меня это не устроит, просил дать телефон руководителя этого менеджера и руководителя этого самого оператора. На мою просьбу оператор сказал, что телефонов не знает и дать не может, как помочь мне не знает. Когда я обозначил ситуация переходит в конфликт и будет отзыв, оператор предложил передать мое обращение в отдел претензий, как мне позвонить в отдел претензий, он не знает, операторы на почту им пишут. Я просил, чтоб и меня в копию письма включил, убедился что почта моя верно записана и-и-и... сегодня 15.06.20 ни письма в копии, ни звонка. Хуже продавца я еще не встречал. Управление никакое. Закрывайтесь!
3 года назад, Москва
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