Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Котофото

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Игорь Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Выбрал этот магазин по наилучшей цене товара среди других магазинах
Год назад, Тольятти
Комментарий 158408945
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
Игорь, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Игорь, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
ильнар y.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Удобный сайт, быстрая и надёжная доставка
Год назад, Уфа
Комментарий 158409836
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
Ильнар, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Ильнар, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
всё плохо
Недостатки:
Заказ msk266517 Пытались подсунуть другой товар с более худшими характеристиками. Когда указал на это, сказали, что того что я заказывал у них просто нет. Когда я указал, что у них на сайте этот товар есть и он в наличии и теперь по более высокой цене, то они это подтвердили это и сказали что заменить не могут. Мне казалось такие разводы уже давно в прошлом. Видимо 90-е уже рядом :(
Комментарий:
Место самовывоза отвартительное.
ИзменитьГод назад, Москва
Комментарий 158923535
Котофото
Ответ официального представителя магазина
Добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Скорее всего, у СберМегаМаркета была некорректная привязка по товару. Мы стремимся улучшать наш сервис и заинтересованы в том, чтобы клиенты получали именно то, что они заказывают. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
Добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Скорее всего, у СберМегаМаркета была некорректная привязка по товару. Мы стремимся улучшать наш сервис и заинтересованы в том, чтобы клиенты получали именно то, что они заказывают. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
Сергей Макаров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Быстро связались после заказа и быстро его подтвердили.
Комментарий:
Все отлично.
Год назад, Москва
Комментарий 158410138
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
Сергей, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Сергей, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Выгодная цена.
Комментарий:
Быстро и обработали заказ, забирала самовывазом. Персонал вежливый, рекомендую!
ИзменитьГод назад, Самара
Комментарий 158409986
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
Добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Доминион Пронзающий
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Цена, наличие обеих интересующих моделей чемоданов
Недостатки:
Сервис, которого нет Заказ, который не могут подтвердить в течение суток Не квалифицированные сотрудники, у каждого из которых своя легенда, почему долго подтверждается заказ Абсолютное не понимание того, как работать с клиентами Лживая информация об условиях заказа и доставки на сайте и в корзине при оформлении товара
Комментарий:
Сделал заказ на сайте самого магазина, так как цена была приятнее (был промокод). После оформления заказа перезвонили ближе к вечеру следующего дня. Ответить не успел и перезвонил через 10 минут. Оператор ответила, нашла заказ и сказала, что у меня стоит пометка, что я хочу выбрать из двух заказанных товаров (хотя я собирался купить оба товара) после того, как я сказал, что возьму два товара, она сказала, что товар доставляется только по предоплате (хотя на сайте и при оформлении было указано про возможность оплаты наличными при самовывозе из пункта выдачи) и мне придёт ссылка на оплату. Но и через 5 часов ссылка не пришла. Я решил позвонить в котофото и началось самое интересное. Первый оператор начала снова спрашивать про то, что я хочу выбрать один из двух товаров, но после того, как я сказал, что всё уже решили днём ушла что-то проверять и связь оборвалась. Я перезвонил, снова по новой всё рассказал и вторая оператор мне ответила, что второго товара нет в наличии (что же мне тогда предлагали оплатить в первый раз?), снова пошла уточнять и связь оборвалась. Третий звонок закончился тем, что мне предложили самому перезвонить на следующий день, когда будет на работе менеджер... В общем, с таким ужасным сервисов в екоме сталкиваюсь впервые. Ни кому не рекомендую связываться с этим магазином, в случае чего решения проблемы будет не дождаться... В итоге заказал оба товара в других магазинах.
Год назад, Москва
Комментарий 159010035
Котофото
Ответ официального представителя магазина
Добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
Добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
София
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Быстро доставили, получила без очередей
Год назад, Москва
Комментарий 158322834
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
София, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
София, добрый день! Благодарим за отзыв. Ждем от Вас новых заказов.
Татьяна Журавлева
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Заказывала набор посуды Люминарк, цена была очень привлекательной.
Недостатки:
Задержка в доставке почти на неделю, от обещанных сроков. Но позвонили и предупредили о задержке заранее.
Комментарий:
Магазин хороший, заказывала первый раз из-за демократичной цены, буду и дальше заказывать.
Год назад, Москва
Комментарий 158322820
Логотип kotofoto
kotofoto
Ответ официального представителя магазина
Татьяна, добрый день! Приносим извинения за доставленные неудобства. Спасибо, что уделили время и поделились своими впечатлениями. Будем ждать от Вас новых заказов!
Татьяна, добрый день! Приносим извинения за доставленные неудобства. Спасибо, что уделили время и поделились своими впечатлениями. Будем ждать от Вас новых заказов!
Владислав Серебров
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Магазин бардак, но деньги вернули
Недостатки:
Прислали б/у товар, с царапиной на мониторе. В итоге сам магазин признал, что отправил б/у товар и поэтому за собственный счет забрали у меня фотоаппарат и вернули деньги.
Комментарий:
Заказ rus41730. 31.12.2022 заказал в интернет магазине kotofoto.ru фотоаппарат SONY HX90. 5.01.2022 через СДЭК приходит посылка. Интересно, что фототехнику этот магазин отправляет просто в п/э пакете, что впервые в мой практике, а фототехнику я покупаю регулярно-ежемесячно. Ну да ладно, так они перевозят ценные товары (получаешь кота буквально в п/э мешке). Пломба SONY на коробке вскрыта уже много лет назад. Товар по факту оказался не новым. В лучшем случае с витрины. Они поленились, хотя бы для приличия, убрать стикер под прозрачным скотчем на стенке под монитором, который лепят на товары на витринах. Даже для приличия, не откатили настройки фотоаппарата к заводским и не вынули аккумулятор: разряженный аккумулятор был уже вставлен в аппарат и все настройки уже готовы(язык, часовой пояс). И самой замечательное - царапина в 1 см на мониторе. Ладно, пишу в поддержку и получаю от них два ответа ))). Ответ 1: "Просим Вас отправить нам фото товара и упаковки для выяснения ситуации". Отправил им фото, верю искренне, что как будто это для них какая либо неожиданность. Получаю ответ 2: "Приносим свои извинения за неудобства. В качестве компенсации, мы хотели бы Вам начислить 500 Кэткоинов, и создать Вам личный кабинет на нашем сайте "Котофото". 1 КэтКоин=1 рубль. Оплачивать КэтКоинами можно до 20% от стоимости заказа. Уточните, пожалуйста, так мы смогли бы, хоть немного, загладить свою вину?". Шикарно, не правда ли? Такого чуда я еще не встречал ))). Т.е. это означает, мы вам продали б/у товар, но вы не волнуйтесь, мы дадим вам 500 рублей в счет будущих покупок. Шикарно !!! Я никому не рекомендую покупать что либо в этой шаражке. Все положительные отзывы о них куплены. Кстати, у них открыто в товарном чеке предлагается 200 кэткоинов за отзыв.
Год назад, Рязань
Комментарий 158205373
Котофото
Ответ официального представителя магазина
Владимир, добрый день. Нам очень жаль, что произошла такая ситуация. Сотруднику, из-за которого по Вашему заказу был ошибочно отправлен возвратный товар, сделан выговор. Сейчас он на особом контроле, и если ситуация повторится, мы будем вынуждены его уволить. Для обращения по гарантии необходимо писать на почту service@kotofoto.ru. Так как Вы обратились на клиентскую почту info@kotofoto.ru, менеджер предложил Вам компенсацию в виде бонусных баллов для урегулирования ситуации. Но это не значит, что мы отказываем в возврате товара и денежных средств за товар. По вопросу обмена/возврата с Вами уже связался менеджер сервисного отдела. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Сообщите, пожалуйста, о своем решении на почту info@kotofoto.ru, мы произведем начисление компенсации.
Владимир, добрый день. Нам очень жаль, что произошла такая ситуация. Сотруднику, из-за которого по Вашему заказу был ошибочно отправлен возвратный товар, сделан выговор. Сейчас он на особом контроле, и если ситуация повторится, мы будем вынуждены его уволить. Для обращения по гарантии необходимо писать на почту service@kotofoto.ru. Так как Вы обратились на клиентскую почту info@kotofoto.ru, менеджер предложил Вам компенсацию в виде бонусных баллов для урегулирования ситуации. Но это не значит, что мы отказываем в возврате товара и денежных средств за товар. По вопросу обмена/возврата с Вами уже связался менеджер сервисного отдела. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Сообщите, пожалуйста, о своем решении на почту info@kotofoto.ru, мы произведем начисление компенсации.
DmitrySl
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
-
Недостатки:
Подделка, разочарован покупкой, так как вскрылось, что подделка только спустя время
Комментарий:
Неоригинальная зарядка, покупал в котофото - оказалась подделка, а вскрылось это только при зарядке AirPods Pro 2. Зарядка их просто не заряжает. Взял второй магсейв - он заряжает. Будьте осторожны при покупке. По своей же глупости не записал видео распаковки, из-за чего весомых доказательств для возврата средств нет.
Год назад, Москва
Комментарий 158923251
Котофото
Ответ официального представителя магазина
Дмитрий, добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
Дмитрий, добрый день. Приносим извинения от лица компании. К сожалению, сотруднику отдела контроля качества не удалось связаться с Вами. Мы хотим компенсировать доставленные неудобства начислением бонусных баллов. Бонусные баллы в Котофото называются «КэтКоины». Ими можно оплачивать до 20 процентов от стоимости товара. Напишите нам, пожалуйста, на почту info@kotofoto.ru для разбора ситуации.
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