Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Кувалда.ру

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Александр
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • Курьер не сообщил, когда приедет • Упаковка повреждена
Комментарий:
В комментарии я указал чтобы предупредили заранее, в итоге он приехал а я мог только через 30 минут подьехать. Курьер сказал ждать не буду и завтра заберёте в магазине. На следующий день я пришёл за маслом, а коробка вся исцарапа как будто её пинали и катали по асфальту. Выглядела она ужасно, конечно
12 часов назад
Андрей Комаров
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Комментарий:
Получил и не проверил, в когда привез на дачу и вскрыл упаковку увидел, что крышка треснувшая, с повреждениями. Сфотографировал и послал продавцу, он в ответ обвинил меня в том что я сам повредил крышку. Фишка в том что я знаю, что в то время когда я вёз бак с ним ничего произойти не могло, но доказать не могу. Максимум, что я могу сделать это перестать покупать что-то у этого нечестного продавца, это я и сделаю.
4 дня назад
Комментарий 171712327
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Сергей Куликов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не подняли на этаж
Комментарий:
Доставка была ОФОРМЛЕНА с подъемом на этаж. Курьер позвонил и сообщил что подъехал и чтоб я выходил забирал заказ. Мол, габаритные доставки он не поднимает на этаж. Я через 10 минут вышел и забрал, ок. Но только дома я оказался абсолютно случайно! А жена, оказавшись дома одна, не смогла бы ничего поднять. Если указываете подъем на этаж, то будьте так добры, сделайте его...
5 дней назад
Комментарий 171689649
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю за подробный комментарий. От лица интернет-магазина приношу извинения за непрофессиональное поведение нашего курьера. Руководство ознакомлено с данным инцидентом и с сотрудником, который доставлял вам заказ, проведена разъяснительная работа и выписан штраф. С уважением, менеджер отдела качества, Морозов Максим.
Благодарю за подробный комментарий. От лица интернет-магазина приношу извинения за непрофессиональное поведение нашего курьера. Руководство ознакомлено с данным инцидентом и с сотрудником, который доставлял вам заказ, проведена разъяснительная работа и выписан штраф. С уважением, менеджер отдела качества, Морозов Максим.
Алёна Д.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не был готов к выдаче в назначенный день
Комментарий:
Продавец просто отдал наш заказ другому, и когда мы приехали получать нам сказали что данного товара нет и оформили отмену!!! Я уже оплатила товар, приехала получать, потратила время и деньги на дорогу. И получила ответ "извините так бывает! Отвратительное отношение!
6 дней назад
Комментарий 171709616
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю за уделенное время и отзыв. Нам жаль, что покупка в нашем магазине стала для вас негативным опытом. От лица компании приношу вам извинения за сложившуюся ситуацию. В качестве компенсации за неудобства, предлагаю воспользоваться дополнительной скидкой на новый заказ. Чтобы воспользоваться напишите мне номер заказа на эл. почту morozovms@kuvalda.ru С уважением, менеджер отдела качества, Морозов Максим.
Благодарю за уделенное время и отзыв. Нам жаль, что покупка в нашем магазине стала для вас негативным опытом. От лица компании приношу вам извинения за сложившуюся ситуацию. В качестве компенсации за неудобства, предлагаю воспользоваться дополнительной скидкой на новый заказ. Чтобы воспользоваться напишите мне номер заказа на эл. почту morozovms@kuvalda.ru С уважением, менеджер отдела качества, Морозов Максим.
Инкогнито 3810
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Товар повреждён • Курьер был невежлив
Неделю назад
Комментарий 171589710
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю за уделенное время и отзыв. От лица интернет-магазина приношу извинения за непрофессиональное поведение нашего курьера. Нам жаль, что покупка в нашем магазине стала для вас негативным опытом. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Благодарю за уделенное время и отзыв. От лица интернет-магазина приношу извинения за непрофессиональное поведение нашего курьера. Нам жаль, что покупка в нашем магазине стала для вас негативным опытом. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Сергей Н.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Комментарий:
Доставка была по клику, но доставлял курьер от магазина в не согласованное время, пришлось забирать самовыаозом
Неделю назад
Комментарий 171589882
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю вас за отзыв. От лица компании приношу вам извинения за сложившеюся ситуацию. Мы примем к сведению Ваши замечания и сделаем всё возможное для улучшения качества нашего обслуживания. С уважением, менеджер отдела качества, Морозов Максим.
Благодарю вас за отзыв. От лица компании приношу вам извинения за сложившеюся ситуацию. Мы примем к сведению Ваши замечания и сделаем всё возможное для улучшения качества нашего обслуживания. С уважением, менеджер отдела качества, Морозов Максим.
Инкогнито 9554
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Упаковка повреждена
Неделю назад
Комментарий 171452168
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Dennis
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер не сообщил, когда приедет
2 недели назад
Комментарий 171343593
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю вас за отзыв. От лица компании приношу вам извинения за сложившеюся ситуацию. Мы примем к сведению Ваши замечания и сделаем всё возможное для улучшения качества нашего обслуживания. Однако, если у вас остались вопросы, можете написать мне на почту morozovms@kuvalda.ru. С уважением, менеджер отдела качества, Морозов Максим.
Благодарю вас за отзыв. От лица компании приношу вам извинения за сложившеюся ситуацию. Мы примем к сведению Ваши замечания и сделаем всё возможное для улучшения качества нашего обслуживания. Однако, если у вас остались вопросы, можете написать мне на почту morozovms@kuvalda.ru. С уважением, менеджер отдела качества, Морозов Максим.
Валерия шугай
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
2 недели назад
Комментарий 171287714
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за отзыв. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Благодарим за отзыв. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Верба
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Упаковка повреждена • Товар повреждён или неисправен
Комментарий:
Почему привезли товар без упаковки? Лстница вся поцарапаная. Это неувадение к поеурателю. Вынуждена оставить отрицательный отзыв на сайте.
2 недели назад
Комментарий 171262852
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за отзыв. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
Благодарим за отзыв. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.
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От лица интернет-магазина приношу извинения за непрофессиональное поведение нашего курьера. Нам жаль, что покупка в нашем магазине стала для вас негативным опытом. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Морозов Максим.","id":171589710,"entityId":314986844,"state":"NEW","changed":true,"updateTime":1718436386819,"createTime":1718436371575,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"1037373"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/314986844"},"171589882":{"text":"Благодарю вас за отзыв. От лица компании приношу вам извинения за сложившеюся ситуацию. Мы примем к сведению Ваши замечания и сделаем всё возможное для улучшения качества нашего обслуживания. 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