Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Кувалда.ру

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Alexandr
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
2 месяца назад
Комментарий 170305512
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Благодарим вас за обратную связь. В случае обнаружения недостатка, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Олег Майоров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Комментарий:
Недокомплект товара. К мотоблоку выдали два левых колеса. Магазин информацию принял к сведению но решения не предложил никакого
2 месяца назад
Иван Е.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не подняли на этаж
2 месяца назад
Комментарий 170080296
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Ваше обращение зафиксировано и будет передано руководству. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Ваше обращение зафиксировано и будет передано руководству. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Инкогнито 7218
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер был невежлив
Комментарий:
Он невоспитанный, нетактичный.
2 месяца назад
Комментарий 169852035
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Добрый день, уточните пожалуйста, что именно произошло, чтобы мы смогли разобраться в ситуации. Можете ответить на эл почту semkin@kuvalda.ru С уважением, менеджер отдела качества, Сёмкин Кирилл.
Добрый день, уточните пожалуйста, что именно произошло, чтобы мы смогли разобраться в ситуации. Можете ответить на эл почту semkin@kuvalda.ru С уважением, менеджер отдела качества, Сёмкин Кирилл.
Denis Zankov
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
Комментарий:
1. Стремянка погнутая 2. Ненадежная, вся шатается, скрепит. 3. Пластиковые вставки сразу треснули 4. После вскрытия упаковки вся стремянка была в каком-то масле с грязью
2 месяца назад
Комментарий 169922125
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Спасибо вам за отзыв и обратную связь. От лица компании приношу вам извинения за данную ситуацию. Если товар неисправен, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Спасибо вам за отзыв и обратную связь. От лица компании приношу вам извинения за данную ситуацию. Если товар неисправен, обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Руст Гам
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер не сообщил, когда приедет • Упаковка повреждена • Заказ доставили не в тот день
Комментарий:
Я оформил заказ 26 марта ЯМЗаказ № 431338886/000051353 Дата доставки была 29 марта.заказ мне не доставили в назначенный деньоб этом мне сообщили только после обеда и после моих обращений с утра. Я специально ребенку оставлял карту чтобы встретить курьера, Из за этого был скандал с женой.Потом в субботу продолжилосьперенесли на субботуопять с утра просил время доставкиехать надо было целый день не мог ждатьс огромным трудом узнал что курьер собрался после 15:00. Тогда перенесли на 1 апреля ПНД.Я уехалНОКурьер начать меня долбить по телефону когда я был за рулемЗвонит, связаться не можетсказать не можетА я за рулемСильно мешалЯ же все писалЧто может быть не ясногоэто в субботу только еще былопредстоял еще понедельникопять так же с утрано весь день потом испорчен пришлось этом у вашему курьеру звонитьсняли деньги межгород за звонок - Прошу обязательно вернуть! В итоге я сам забрал заказ по другому адресу чем в доставке Прошу компенсацию.
2 месяца назад
Комментарий 169657752
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Ваше обращение зафиксировано и будет передано руководству. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Ваше обращение зафиксировано и будет передано руководству. С уважением, менеджер отдела качества, Сёмкин Кирилл.
Отзывы старше 3 месяцев
Александр Маштаков
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Комментарий:
привезли огнетушитель без паспорта((((( об этом я понял после того, как курьер уже уехал(( посмотрев отзывы покупателей данного товара, и я так понимаю, в этом паспорте в будущем будут делать отметки во время новой заправки(( я созвонился с курьером и он сказал, что у него нет на него никаких бумаг, все что было он принес(( позвонил по телефону горячей линии в магазин КУВАЛДА, со мной переговорили (правда я не спросил кто это был), нашли мой заказ, сказали что все решат, записали мой номер для обратной связи и до сих пор тишина((( в принципе я считаю, что в этом и есть наплевательское отношение на клиентов, впарили мне, у них купили, все оплачено и давай досвидания.......(((( не советую обращаться к данному продавцу, я и сам больше не буду(( это может быть и мелочь, которая на самом деле о многом говорит.....
3 месяца назад
Комментарий 169146562
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Прошу, уточните на какую электронную почту мы можем выслать вам сертификат и паспорт? Можете ответить на эл почту semkin@kuvalda.ru С уважением, менеджер отдела качества, Сёмкин Кирилл.
Благодарим за отзыв. От лица компании приношу извинения за данную ситуацию. Прошу, уточните на какую электронную почту мы можем выслать вам сертификат и паспорт? Можете ответить на эл почту semkin@kuvalda.ru С уважением, менеджер отдела качества, Сёмкин Кирилл.
Aleksy
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не был готов к выдаче в назначенный день
Комментарий:
Пункт выдачи "Кувалда.ру" Сочи, Транспортная, д. 74Б, четырежды, ЧЕТЫРЕЖДЫ переносил сроки поставки, в итоге из двух лесенок, заказнных двеснедели назад, приехала только одна, по второй срок поставки перенесен еще на неделю! Это последний раз, когда я что-то заказываю с выдачей в Пункт выдачи "Кувалда.ру"
3 месяца назад
Комментарий 168870301
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарю вас за уделенное время и отзыв. От лица компании приношу извинения за сложившуюся ситуацию. Ваши замечания переданы руководителю филиала для принятия мер по предотвращению подобных ситуаций. Товар уже в пути в магазин. Спасибо за проявленное терпение и понимание ситуации. С уважением, менеджер отдела качества, Захарова Ирина.
Благодарю вас за уделенное время и отзыв. От лица компании приношу извинения за сложившуюся ситуацию. Ваши замечания переданы руководителю филиала для принятия мер по предотвращению подобных ситуаций. Товар уже в пути в магазин. Спасибо за проявленное терпение и понимание ситуации. С уважением, менеджер отдела качества, Захарова Ирина.
Андрей Румянцев
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён
3 месяца назад
Комментарий 168781644
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за обращение. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Захарова Ирина.
Благодарим за обращение. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Захарова Ирина.
Василий Николаевич
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Товар повреждён • Привезли не то или не все товары • Упаковка повреждена • У курьера не было сдачи
4 месяца назад
Комментарий 168474293
Логотип Кувалда.ру
Кувалда.ру
Ответ официального представителя магазина
Благодарим за обращение. От лица компании приношу вам извинения за сложившуюся ситуацию. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Захарова Ирина.
Благодарим за обращение. От лица компании приношу вам извинения за сложившуюся ситуацию. Обратитесь, пожалуйста, в службу поддержки Яндекса по данному заказу для осуществления возврата. С уважением, менеджер отдела качества, Захарова Ирина.
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