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ЯндексЯндекс
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Отзывы о магазине Лабиринт

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Марина Лесовская
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Сам интернет-магазин магазин очень люблю, к нему претензий нет. Но вот доставка...
Недостатки:
Заказала себе доставку по новому адресу на работу. В течение дня увидела, что курьер мне звонил, но две попытки перезвонить ему провалились: звонок просто сбрасывался, и в трубке слышалось: "соединение невозможно". Наконец-то с третьего раза мы смогли пообщаться. Он сказал, что скоро приедет и назвал старый адрес. Я поправила. Он сказал, что я оформила неправильно. Ну ок, я называю адрес новый, он говорит: " Хорошо, сейчас приеду" - и пропадает. Вот уже конец рабочего дня, я убегаю, прошу коллег, кто ещё остался, встретить курьера. Проходит ещё час, его нет. Наконец, звоню по горячей линии, чтобы отменить заказ, и оказывается, услужливый курьер его уже аннулировал! И даже не соизволил сообщить, что не приедет.
2 года назад, Москва
Татьяна Корниенко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Можно найти то,чего нет(уже закончилось) в магазинах для школы.
Комментарий:
Доставили помятые тетради и атлас. Такое впечатление ,что ими уже пользовались.
2 года назад, Москва
Алина Шариго
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Хороший выбор, часто бывают скидки. Пользуюсь Лабиринтом уже много лет. Для меня очень удобно расположены пункты самовывоза, это проще, чем ждать курьера.
Недостатки:
В этот раз разочаровало состояние доставленного товара, ощущение, что упаковывали "на отвяжись" левой ногой. Заказывала одним заказом три складные карты. В пункт самовывоза их привезли каждую отдельно закрученную в несколько слоев целлофановой пленки, которую, чтобы пробить чек, работнику пришлось отдирать с большим трудом, рискуя порвать товар. Под пленкой одна из карт оказалась с совершенно замятым и изломанным заглавным листом, кто и как ее заматывал, чтобы так изуродовать?! Ну ладно, карта не книга, ею пользуешься раз-другой и особо не бережешь, но все равно неприятно. И еще в порядке придирки. Для чего в наше время засилья пластикового мусора нужно без необходимости использовать столько пленки?? Я точно не фанат "зеленых", но даже меня зацепила ситуация. И ладно бы это сказалось на сохранности товара( Однозначно огромный минус за упаковку.
Комментарий:
В интернет магазинах всегда есть риски, об этом знаешь, так что буду продолжать заказывать у Лабиринта
2 года назад, Москва
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Большой выбор книг, удобный интерфейс сайта, многочисленные акции
Недостатки:
Отвратительная логистика! По мимо того, что опаздывает и хамит курьер. Так еще и позволяет себе названивать клиентам в домофон, после
2 года назад, Москва
Евгения Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
ассортимент
Недостатки:
доставка
Комментарий:
ужасная доставка, портит все впечатление. Хамские курьеры, временные интервалы, которые не работают. в целом одна из худших доставок, которыми пользовалась
2 года назад, Москва
DeltaIV
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Доставка всегда была в срок, удобное расположение точки выдачи товара.
Недостатки:
Обрезают или удаляют рецензии на откровенно некачественный товар. Аууу, Лабиринт, покупатели имеют право знать что в конкретной книге масса опечаток, куча ошибок и ляпов, покупатели имеют право знать что перевод ужасный, что они получат не то что рассчитывают. Зачем вы отрезаете от отзывов отрицательные моменты. Вы тем самым поощряете издательства выдавать халтуру. Претензии то в рецензиях не к вам а конкретно к конкретным книгам, которые я уже купил и прочитал. Что боитесь что не удастся впарить остальным? Не позорьтесь, я думаю у вас достаточный оборот что бы не опускаться до такого.
2 года назад, Новокузнецк
Екатерина Грин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Цены ниже чем в магазине, большой выбор
Недостатки:
Книги иногда приходят покоцанные. Я покупаю книги для коллекции чтобы всё было красиво, а там помятые со стороны обреза страницы, иногда поцарапанные обложки. К книгам на складе или при доставке относятся как к дровам.
Комментарий:
А отзыв на сайте, где я об этом написала, либо не опубликовали, либо удалили.
2 года назад, Комсомольск-на-Амуре
юрий к.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
заказ оформили быстро
Недостатки:
доставка плохая в нете написали доставлен ждёт выдачи,приехали а нам сказали едит.
2 года назад, Москва
Мария
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Широкий выбор товаров, выгодные акции, возможность выбора разных способов доставки.
Недостатки:
Ужасная система доставки курьером: выбрать время доставки нельзя (и это в принципе ок), выбираешь дату доставки - и внезапно оказывается, что есть еще дополнительные условия, с которыми ты не был ознакомлен, но из-за этого дату доставки переносят. Оператор при ответе на вызов даже не представился и не поприветствовал. Где элементарная деловая этика?
Комментарий:
Оформляя заказ, указала дату доставки и отметила "оставить заказ у двери". В указанный день доставка не произошла. Зашла в личный кабинет, потом на почту и увидела от магазина сообщение, что не смогли со мной связаться и поэтому перенесли заказ! А у меня некоторые номера блокируются автоматически, если в интернете на них плохие отзывы, а в определенное время звонки приглушаются, чтобы не будить меня, да и в принципе я редко беру в несогласованное время звонки с неизвестного номера. И вообще я интроверт в 2021, я на телефоне только на рабочих созвонах вишу, для остального есть куча мессенджерей))0) Впервые сталкиваюсь, чтобы доставку переносили из-за непринятого звонка. Просто представьте, что вам так доставку пиццы откладывают! Абсурд же! Причем я позвонила по указанному в письме номеру, сказала, что пусть оставят у двери, и наличие меня дома для этого не нужно. Согласовала новую дату доставки, но мне все равно надо брать трубку в дату доставки, иначе ее опять перенесут! 😠 Короче, к черту лабиринт с его лабиринтом доставки, вернусь к читай-городу.
2 года назад, Ромашково
Виктор Маркелов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Широкий ассортимент
Недостатки:
Цена выше, чем в некоторых иных местах.
2 года назад, Петрозаводск
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В указанный день доставка не произошла. Зашла в личный кабинет, потом на почту и увидела от магазина сообщение, что не смогли со мной связаться и поэтому перенесли заказ! \nА у меня некоторые номера блокируются автоматически, если в интернете на них плохие отзывы, а в определенное время звонки приглушаются, чтобы не будить меня, да и в принципе я редко беру в несогласованное время звонки с неизвестного номера. И вообще я интроверт в 2021, я на телефоне только на рабочих созвонах вишу, для остального есть куча мессенджерей))0)\nВпервые сталкиваюсь, чтобы доставку переносили из-за непринятого звонка. Просто представьте, что вам так доставку пиццы откладывают! Абсурд же!\nПричем я позвонила по указанному в письме номеру, сказала, что пусть оставят у двери, и наличие меня дома для этого не нужно. Согласовала новую дату доставки, но мне все равно надо брать трубку в дату доставки, иначе ее опять перенесут! 😠\nКороче, к черту лабиринт с его лабиринтом доставки, вернусь к читай-городу.","pro":"Широкий выбор товаров, выгодные акции, возможность выбора разных способов доставки.","contra":"Ужасная система доставки курьером: выбрать время доставки нельзя (и это в принципе ок), выбираешь дату доставки - и внезапно оказывается, что есть еще дополнительные условия, с которыми ты не был ознакомлен, но из-за этого дату доставки переносят. \nОператор при ответе на вызов даже не представился и не поприветствовал. Где элементарная деловая этика?","type":0,"delivery":0,"deliveredBy":null,"orderId":"943 632 551","votes":{"agree":1,"reject":0,"total":1,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Ромашково"},"isProblemResolved":false,"factors":[{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"148392089":{"entity":"review","id":"148392089","isCpa":false,"recommend":true,"shopId":1550,"userId":905238764,"anonymous":0,"created":1640437687052,"averageGrade":4,"comment":null,"pro":"заказ оформили быстро","contra":"доставка плохая в нете написали доставлен ждёт выдачи,приехали а нам сказали едит.","type":0,"delivery":2,"deliveredBy":null,"orderId":null,"votes":{"agree":1,"reject":2,"total":3,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"149771458":{"entity":"review","id":"149771458","isCpa":false,"recommend":false,"shopId":1550,"userId":1544336825,"anonymous":0,"created":1641612210058,"averageGrade":4,"comment":"А отзыв на сайте, где я об этом написала, либо не опубликовали, либо удалили.","pro":"Цены ниже чем в магазине, большой выбор","contra":"Книги иногда приходят покоцанные. Я покупаю книги для коллекции чтобы всё было красиво, а там помятые со стороны обреза страницы, иногда поцарапанные обложки. К книгам на складе или при доставке относятся как к дровам.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":2,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Комсомольск-на-Амуре"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"152770127":{"entity":"review","id":"152770127","isCpa":false,"recommend":true,"shopId":1550,"userId":17828188,"anonymous":0,"created":1644230690769,"averageGrade":4,"comment":null,"pro":"Доставка всегда была в срок, удобное расположение точки выдачи товара.","contra":"Обрезают или удаляют рецензии на откровенно некачественный товар. Аууу, Лабиринт, покупатели имеют право знать что в конкретной книге масса опечаток, куча ошибок и ляпов, покупатели имеют право знать что перевод ужасный, что они получат не то что рассчитывают. Зачем вы отрезаете от отзывов отрицательные моменты. Вы тем самым поощряете издательства выдавать халтуру. Претензии то в рецензиях не к вам а конкретно к конкретным книгам, которые я уже купил и прочитал. Что боитесь что не удастся впарить остальным? 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Пользуюсь Лабиринтом уже много лет. Для меня очень удобно расположены пункты самовывоза, это проще, чем ждать курьера.","contra":"В этот раз разочаровало состояние доставленного товара, ощущение, что упаковывали \"на отвяжись\" левой ногой. \nЗаказывала одним заказом три складные карты. В пункт самовывоза их привезли каждую отдельно закрученную в несколько слоев целлофановой пленки, которую, чтобы пробить чек, работнику пришлось отдирать с большим трудом, рискуя порвать товар.\n Под пленкой одна из карт оказалась с совершенно замятым и изломанным заглавным листом, кто и как ее заматывал, чтобы так изуродовать?! Ну ладно, карта не книга, ею пользуешься раз-другой и особо не бережешь, но все равно неприятно.\n И еще в порядке придирки. Для чего в наше время засилья пластикового мусора нужно без необходимости использовать столько пленки?? Я точно не фанат \"зеленых\", но даже меня зацепила ситуация. 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Такое впечатление ,что ими уже пользовались.","pro":"Можно найти то,чего нет(уже закончилось) в магазинах для школы.","contra":null,"type":0,"delivery":2,"deliveredBy":null,"orderId":"71325447","votes":{"agree":12,"reject":4,"total":16,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"157072301":{"entity":"review","id":"157072301","isCpa":false,"recommend":true,"shopId":1550,"userId":43011256,"anonymous":0,"created":1649867221563,"averageGrade":4,"comment":null,"pro":"Сам интернет-магазин магазин очень люблю, к нему претензий нет. 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Вперёд
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Лабиринт стал моим родным домиком-пряником) Спасибо за него тем, кто в нем трудится!","contra":"Прочерк - такого в помине нет.","type":0,"delivery":0,"deliveredBy":null,"orderId":"Заказ № 235 750 858","votes":{"agree":109,"reject":88,"total":197},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"157206362":{"entity":"review","id":"157206362","isCpa":false,"recommend":false,"shopId":1550,"userId":19426245,"anonymous":0,"created":1650019629205,"averageGrade":3,"comment":"Уважаемая администрация, неужели вы не видите, кто у вас работает? 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