Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Лабиринт

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Марина Лесовская
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Сам интернет-магазин магазин очень люблю, к нему претензий нет. Но вот доставка...
Недостатки:
Заказала себе доставку по новому адресу на работу. В течение дня увидела, что курьер мне звонил, но две попытки перезвонить ему провалились: звонок просто сбрасывался, и в трубке слышалось: "соединение невозможно". Наконец-то с третьего раза мы смогли пообщаться. Он сказал, что скоро приедет и назвал старый адрес. Я поправила. Он сказал, что я оформила неправильно. Ну ок, я называю адрес новый, он говорит: " Хорошо, сейчас приеду" - и пропадает. Вот уже конец рабочего дня, я убегаю, прошу коллег, кто ещё остался, встретить курьера. Проходит ещё час, его нет. Наконец, звоню по горячей линии, чтобы отменить заказ, и оказывается, услужливый курьер его уже аннулировал! И даже не соизволил сообщить, что не приедет.
2 года назад, Москва
Татьяна Корниенко
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: покупка в магазине
Достоинства:
Можно найти то,чего нет(уже закончилось) в магазинах для школы.
Комментарий:
Доставили помятые тетради и атлас. Такое впечатление ,что ими уже пользовались.
2 года назад, Москва
Алина Шариго
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Хороший выбор, часто бывают скидки. Пользуюсь Лабиринтом уже много лет. Для меня очень удобно расположены пункты самовывоза, это проще, чем ждать курьера.
Недостатки:
В этот раз разочаровало состояние доставленного товара, ощущение, что упаковывали "на отвяжись" левой ногой. Заказывала одним заказом три складные карты. В пункт самовывоза их привезли каждую отдельно закрученную в несколько слоев целлофановой пленки, которую, чтобы пробить чек, работнику пришлось отдирать с большим трудом, рискуя порвать товар. Под пленкой одна из карт оказалась с совершенно замятым и изломанным заглавным листом, кто и как ее заматывал, чтобы так изуродовать?! Ну ладно, карта не книга, ею пользуешься раз-другой и особо не бережешь, но все равно неприятно. И еще в порядке придирки. Для чего в наше время засилья пластикового мусора нужно без необходимости использовать столько пленки?? Я точно не фанат "зеленых", но даже меня зацепила ситуация. И ладно бы это сказалось на сохранности товара( Однозначно огромный минус за упаковку.
Комментарий:
В интернет магазинах всегда есть риски, об этом знаешь, так что буду продолжать заказывать у Лабиринта
2 года назад, Москва
Мария
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Ассортимент Наличие собственного издательства
Недостатки:
Мой заказ, сделанный 2 февраля, не доставлен к 4 марта. Деньги не возвращены. Бесконечные звонки в поддержку не приводят ни к чему, на переписку по заказу ответы приходят раз в неделю или не приходят вовсе. После месяца борьбы и ругани заказу присвоили несуществующий трек-номер, и нагло написали: отслеживайте заказ по номеру
Комментарий:
Я бы хотела, чтобы было понятно: я постоянный клиент Лабиринта и сделала более 4 десятков заказов в нем. Да, много раз были ошибки, но никогда дело не доходило то такого. Этот заказ - подарок от меня, и он не был получен по вине магазина, его технической службы, и отсутствия возможности исправить свои же ошибки
2 года назад, Москва
Комментарий 150605884
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Примите наши искренние извинения. Мы разбираемся в причинах возникновения подобной ситуации. К сожалению, отправить заказ повторно не сможем, но сможем вернуть денежные средства по заказу. Заказ в ближайшие дни будет аннулирован. Автоматически денежные средства будут возвращены на баланс, после этого их можно будет вернуть обратно на карту. Мы очень сожалеем о доставленных неудобствах.
Добрый день. Примите наши искренние извинения. Мы разбираемся в причинах возникновения подобной ситуации. К сожалению, отправить заказ повторно не сможем, но сможем вернуть денежные средства по заказу. Заказ в ближайшие дни будет аннулирован. Автоматически денежные средства будут возвращены на баланс, после этого их можно будет вернуть обратно на карту. Мы очень сожалеем о доставленных неудобствах.
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Большой выбор книг, удобный интерфейс сайта, многочисленные акции
Недостатки:
Отвратительная логистика! По мимо того, что опаздывает и хамит курьер. Так еще и позволяет себе названивать клиентам в домофон, после
2 года назад, Москва
Евгения Н.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
ассортимент
Недостатки:
доставка
Комментарий:
ужасная доставка, портит все впечатление. Хамские курьеры, временные интервалы, которые не работают. в целом одна из худших доставок, которыми пользовалась
2 года назад, Москва
DeltaIV
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Доставка всегда была в срок, удобное расположение точки выдачи товара.
Недостатки:
Обрезают или удаляют рецензии на откровенно некачественный товар. Аууу, Лабиринт, покупатели имеют право знать что в конкретной книге масса опечаток, куча ошибок и ляпов, покупатели имеют право знать что перевод ужасный, что они получат не то что рассчитывают. Зачем вы отрезаете от отзывов отрицательные моменты. Вы тем самым поощряете издательства выдавать халтуру. Претензии то в рецензиях не к вам а конкретно к конкретным книгам, которые я уже купил и прочитал. Что боитесь что не удастся впарить остальным? Не позорьтесь, я думаю у вас достаточный оборот что бы не опускаться до такого.
2 года назад, Новокузнецк
Юлия Тюлькина
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Не понравилось отношение к клиентам. Вчера, 24 января 2022, должны были привезти заказ 44 261 583 по условиям доставки с 10-19. Когда в 19 часов позвонила в магазин, ответили, что заказ передан курьеру, что привезут до 21 часа. В тот день так и не привезли и не позвонили. На следующее утро позвонил курьер и на мой вопрос, почему не привезли вчера, сказал, что ему только сегодня передали заказ. Зачем обманывать покупателей? Заказ нужен был вчера ( подарок для ребенка). Ведь можно всегда договорится, найти компромисс и решение. Разве это трудно!)
2 года назад, Москва
Комментарий 150304011
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Приносим извинения за неудобства и задержку доставки. Если в назначенный день доставка не была осуществлена, курьер сдает заказ в службе доставки и на следующий день по заказу может быть назначен другой курьер.
Добрый день. Приносим извинения за неудобства и задержку доставки. Если в назначенный день доставка не была осуществлена, курьер сдает заказ в службе доставки и на следующий день по заказу может быть назначен другой курьер.
Татьяна Куракина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка .
Недостатки:
Последних полтора года Лабиринтом разочарована ! Цена выросли просто безумно ! Купоны дарят бестолковые (для того что бы воспользоваться надо купить не нужные тебе книги - разводилово !!!). Тоже самое по бонусам. Можно - я сама решу на , что мне потратить деньги ?! Не радуете господа - товарищи ! Мне кажется с такой "креативной" политикой Ваши доходы не растут ? Лично я покупать стала меньше и думаю, что не одна я .
2 года назад, Смоленск
Курсор
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
До этого раза претензий не было.
Недостатки:
Мною был оформлен заказ №48404808 22 ноября 2021 года, заранее полностью оплачен,доставка на кассу магазина "Пятёрочка". Заказ,как я поняла,утерян доставщиком.Два месяца неоднократных обращений результата не дали.Магазин почему-то отправлял меня разбираться с "Пятёрочкой" самой. То есть,деньги получены и они умывают руки.Просила собрать аналогичный заказ,так как все товары в наличии,мне ответили,что тогда я потеряю бесплатную акционную доставку.С какой это стати,если не я виновата? Вообще-то,я ожидала,что мне,кроме извинений,еще какой-нибудь промокод предложат.Вопрос до сегодняшнего дня не решен.
Комментарий:
Клиентоориентированность на нуле.Если доставка пройдёт нормально,то вам повезло. Нет - замучаетесь "пыль глотать". Магазин не считает нужным связываться с клиентом,оплатившим товар.Приходится самой неоднократно звонить,чтобы услышать отговорки в очередной раз.
2 года назад, Селятино
Комментарий 150303987
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Примите извинения за доставленные неудобства. Запросили информацию по вашему заказу в службе доставки. Как только ситуация прояснится, мы предоставим вам информацию по заказу.
Добрый день. Примите извинения за доставленные неудобства. Запросили информацию по вашему заказу в службе доставки. Как только ситуация прояснится, мы предоставим вам информацию по заказу.
Комментарий 150329943
эту отписку я уже неоднократно получала.Очень разочарована работой магазина.На решение проблемы почему-то даётся от 3-х до 12(!!!) дней. С такой неспешностью и необязательностью давно уже не сталкивалась.
эту отписку я уже неоднократно получала.Очень разочарована работой магазина.На решение проблемы почему-то даётся от 3-х до 12(!!!) дней. С такой неспешностью и необязательностью давно уже не сталкивалась.
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на нуле.Если доставка пройдёт нормально,то вам повезло. Нет - замучаетесь \"пыль глотать\". Магазин не считает нужным связываться с клиентом,оплатившим товар.Приходится самой неоднократно звонить,чтобы услышать отговорки в очередной раз.","pro":"До этого раза претензий не было.","contra":"Мною был оформлен заказ №48404808 22 ноября 2021 года, заранее полностью оплачен,доставка на кассу магазина \"Пятёрочка\". Заказ,как я поняла,утерян доставщиком.Два месяца неоднократных обращений результата не дали.Магазин почему-то отправлял меня разбираться с \"Пятёрочкой\" самой. То есть,деньги получены и они умывают руки.Просила собрать аналогичный заказ,так как все товары в наличии,мне ответили,что тогда я потеряю бесплатную акционную доставку.С какой это стати,если не я виновата? Вообще-то,я ожидала,что мне,кроме извинений,еще какой-нибудь промокод предложат.Вопрос до сегодняшнего дня не решен.","type":0,"delivery":null,"deliveredBy":null,"orderId":"48404808 от 22.11.2021","votes":{"agree":8,"reject":2,"total":10,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Селятино"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"151399023":{"entity":"review","id":"151399023","isCpa":false,"recommend":true,"shopId":1550,"userId":457308393,"anonymous":0,"created":1643016104448,"averageGrade":2,"comment":null,"pro":"Быстрая доставка .","contra":"Последних полтора года Лабиринтом разочарована ! Цена выросли просто безумно ! Купоны дарят бестолковые (для того что бы воспользоваться надо купить не нужные тебе книги - разводилово !!!). Тоже самое по бонусам. Можно - я сама решу на , что мне потратить деньги ?! Не радуете господа - товарищи ! Мне кажется с такой \"креативной\" политикой Ваши доходы не растут ? Лично я покупать стала меньше и думаю, что не одна я .","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":9,"reject":2,"total":11,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Смоленск"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"151499417":{"entity":"review","id":"151499417","isCpa":false,"recommend":false,"shopId":1550,"userId":7572333,"anonymous":0,"created":1643103686992,"averageGrade":2,"comment":null,"pro":null,"contra":"Не понравилось отношение к клиентам. Вчера, 24 января 2022, должны были привезти заказ 44 261 583 по условиям доставки с 10-19. Когда в 19 часов позвонила в магазин, ответили, что заказ передан курьеру, что привезут до 21 часа. В тот день так и не привезли и не позвонили. На следующее утро позвонил курьер и на мой вопрос, почему не привезли вчера, сказал, что ему только сегодня передали заказ. Зачем обманывать покупателей? Заказ нужен был вчера ( подарок для ребенка). Ведь можно всегда договорится, найти компромисс и решение. Разве это трудно!)","type":0,"delivery":0,"deliveredBy":null,"orderId":"44 261 583","votes":{"agree":11,"reject":1,"total":12,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"152770127":{"entity":"review","id":"152770127","isCpa":false,"recommend":true,"shopId":1550,"userId":17828188,"anonymous":0,"created":1644230690769,"averageGrade":4,"comment":null,"pro":"Доставка всегда была в срок, удобное расположение точки выдачи товара.","contra":"Обрезают или удаляют рецензии на откровенно некачественный товар. Аууу, Лабиринт, покупатели имеют право знать что в конкретной книге масса опечаток, куча ошибок и ляпов, покупатели имеют право знать что перевод ужасный, что они получат не то что рассчитывают. Зачем вы отрезаете от отзывов отрицательные моменты. Вы тем самым поощряете издательства выдавать халтуру. Претензии то в рецензиях не к вам а конкретно к конкретным книгам, которые я уже купил и прочитал. Что боитесь что не удастся впарить остальным? Не позорьтесь, я думаю у вас достаточный оборот что бы не опускаться до такого.","type":0,"delivery":1,"deliveredBy":null,"orderId":null,"votes":{"agree":4,"reject":2,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Новокузнецк"},"isProblemResolved":false,"factors":[{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":3,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"154225835":{"entity":"review","id":"154225835","isCpa":false,"recommend":false,"shopId":1550,"userId":827052311,"anonymous":0,"created":1645519080254,"averageGrade":4,"comment":"ужасная доставка, портит все впечатление. Хамские курьеры, временные интервалы, которые не работают. в целом одна из худших доставок, которыми пользовалась","pro":"ассортимент","contra":"доставка","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":3,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":2,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"154996984":{"entity":"review","id":"154996984","isCpa":false,"recommend":true,"shopId":1550,"userId":1130000054582710,"anonymous":0,"created":1646299086939,"averageGrade":4,"comment":null,"pro":"Большой выбор книг, удобный интерфейс сайта, многочисленные акции","contra":"Отвратительная логистика! По мимо того, что опаздывает и хамит курьер. Так еще и позволяет себе названивать клиентам в домофон, после","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":3,"reject":3,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"155015325":{"entity":"review","id":"155015325","isCpa":false,"recommend":false,"shopId":1550,"userId":1130000014939008,"anonymous":0,"created":1646383610189,"averageGrade":2,"comment":"Я бы хотела, чтобы было понятно: я постоянный клиент Лабиринта и сделала более 4 десятков заказов в нем. Да, много раз были ошибки, но никогда дело не доходило то такого. Этот заказ - подарок от меня, и он не был получен по вине магазина, его технической службы, и отсутствия возможности исправить свои же ошибки","pro":"Ассортимент\nНаличие собственного издательства","contra":"Мой заказ, сделанный 2 февраля, не доставлен к 4 марта. Деньги не возвращены. Бесконечные звонки в поддержку не приводят ни к чему, на переписку по заказу ответы приходят раз в неделю или не приходят вовсе. После месяца борьбы и ругани заказу присвоили несуществующий трек-номер, и нагло написали: отслеживайте заказ по номеру","type":0,"delivery":0,"deliveredBy":null,"orderId":"544 557 041","votes":{"agree":10,"reject":2,"total":12,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":2,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"155179354":{"entity":"review","id":"155179354","isCpa":false,"recommend":true,"shopId":1550,"userId":429015682,"anonymous":0,"created":1647084333227,"averageGrade":4,"comment":"В интернет магазинах всегда есть риски, об этом знаешь, так что буду продолжать заказывать у Лабиринта","pro":"Хороший выбор, часто бывают скидки. 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Вперёд
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В итоге издание, которое я хотела заказать стоит уже на 300 рублей дороже (?!!!), деньги мои там «на личном счёте», и я ещё и сама должна заморачиваться чтобы их вернуть…","type":0,"delivery":null,"deliveredBy":null,"orderId":"83228784","votes":{"agree":49,"reject":22,"total":71},"photos":[],"videos":[],"region":{"entity":"region","name":"Сочи"},"isProblemResolved":false,"factors":[{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"157057871":{"entity":"review","id":"157057871","isCpa":false,"recommend":false,"shopId":1550,"userId":998503273,"anonymous":0,"created":1649856443737,"averageGrade":1,"comment":"Отвратительное качество, завышенные цены по сравнению с другими магазинами","pro":"Ничего. 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Удивилась очень, что кто-то недоволен, у меня все каждый раз как по волшебству и всему не нарадуешься - редким книжкам, отменным скидкам, бережной упаковке, а доставка просто мечта, как на ковре-самолете, и недорого совсем! 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