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ЯндексЯндекс
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Отзывы о магазине Лабиринт

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Далеко не надо ехать и нет такой очереди. Очереди нет.
Недостатки:
У нас в торговом центре и не указателей или хотя бы информации что есть пункт выдачи
Комментарий:
Только начинаю пользоваться, так что пока в процессе
Изменить2 года назад, Екатеринбург
Равкат И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
На Трёхгорке,ул.Кутузовской 9 , пункте выдачи, третий день не работает терминал с 23.07.21 г. и поэтому 26.07.21 г. не смог забрать заказ на 8849 руб. это безобразие !!! Срок этого заказа продлён до 28 .07. 21 а что дальше если не починят терминал до 28 .07. 21 г ????? Кто будет отвечать??? Заказ аннулируют а мне бы хотелось приобрести книги! Ответственные люди примите меры.
Комментарий:
Это впервые в этом магазине,видимо сотрудники расслабляются.
2 года назад, Одинцово
Комментарий 105369631
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Примите извинения за неудобства. Действительно, возникли некоторые технические трудности в данном пункте выдачи. По нашим данным, ваш заказ выполнен.
Добрый день. Примите извинения за неудобства. Действительно, возникли некоторые технические трудности в данном пункте выдачи. По нашим данным, ваш заказ выполнен.
Nadin
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Много литературы, в том числе учебной
Недостатки:
В два раза дороже, чем в других магазинах.
Комментарий:
Пункты самовывоза работают по "саморасписанию". Два дня ходила за детским пособием после работы га Солнцевский проспект, д.21, так и не получила заказ. Первый раз пришла в 21.44, оказалось они работают до 21.45 и сняли уже кассу, при этом ТЦ работает до 22.00. Второй день пришла в 21.11 - дверь вообще закрыта. Расписание на двери: ежедневно с 9-21.45. По телефону ответили сегодня работали до 21.00. Я не удивлюсь, что завтра работать будут до 20.44. Теперь заказала в другом магазине на 90 рублей дешевле.
2 года назад, Москва
Комментарий 105369619
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сожалеем о неудобствах. Мы выясним все подробности и обязательно примем к сведению ваши замечания. В качестве компенсации добавили бонус в вашу корзину. Проследим, чтобы подобного больше не повторилось.
Добрый день! Сожалеем о неудобствах. Мы выясним все подробности и обязательно примем к сведению ваши замечания. В качестве компенсации добавили бонус в вашу корзину. Проследим, чтобы подобного больше не повторилось.
Оксана Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Недостатки:
расчитаться картой не удалось, даже после смены точки самовывоза
Комментарий:
проблему не решили, заказ пришлось отменить
2 года назад, Санкт-Петербург
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
доставка в указанный срок.
Недостатки:
Качество книги ужасное. внутренняя часть перевернута верх ногами . т.е. открывая первый форзац книги перед глазами перевернутый верхногами текст, и к тому же он с конца. чтобы начать читать - надо листать с конца книгу. на форзацах много вытекшего клея, который торчит на 1 см из вклейки. впечатление испорчено. Понятное дело что это брак типографии, но смотреть на такие вещи должен и магазин((((
Изменить2 года назад, Волгоград
Комментарий 105245006
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Примите извинения за доставленные неудобства. Стараемся внимательно комплектовать заказы, но не всегда удается избежать подобных казусов. По нашим данным, ваш вопрос уже решен и для вас оформлен обменный заказ.
Добрый день. Примите извинения за доставленные неудобства. Стараемся внимательно комплектовать заказы, но не всегда удается избежать подобных казусов. По нашим данным, ваш вопрос уже решен и для вас оформлен обменный заказ.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: покупка в магазине
Достоинства:
быстро
Недостатки:
оплата при получении только наличными
Комментарий:
при отмене заказа деньги магазин не возвращает, а конвертирует в в виртуальные баллы
Изменить2 года назад, Москва
Комментарий 105244992
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Сожалеем о неудобствах. Уточните номер заказа, чтобы могли проверить информацию.
Добрый день! Сожалеем о неудобствах. Уточните номер заказа, чтобы могли проверить информацию.
Кирилл П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент
Недостатки:
Реальный лабиринт, не смог получить заказ, нет оповещения
2 года назад, Санкт-Петербург
Кирилл П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
есть в продаже книги
Недостатки:
свой первый заказ получить не смог - нет оповещения! смс/звонок. пришел и увидел оформленный возврат. суперсервис!
Комментарий:
реальный лабиринт, сплошные заморочки с получением
2 года назад, Санкт-Петербург
blavodbatman007
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Там продают книги.
Недостатки:
Отношение к клиентам. Цены.
Комментарий:
Был клиентом этого магазина около пяти лет. То, что они работают по схеме: "сначала выкрутим цены на максимум, а потом повесим ярлычок со скидкой"; по-моему ни для кого не секрет. Эта схема у нас используется уже очень давно и повсеместно, и клиент доволен (я же купил это с приличной скидкой!) и магазин в плюсе (продали по стандартной розничной цене, т.е. наварились, как все). Но рост популярности площадки даёт отличный повод наглеть! Как это делают: под предлогом супер-пупер распродажи выкручивают цены донельзя и рисуют рядом супер-пупер скидку, да ещё и мерч какой-то "дарят". Вот только после супер-пупер распродажи ценник становится гораздо ниже и без скидок. На данном этапе площадку можно рассматривать лишь как агрегатор, где можно узнать наличие изданий и примерный потолок цен, не более. Раньше подкупала бесплатная доставка до двери, теперь самых разных ПВЗ вокруг пруд пруди, а вот цены на те же книги на других площадках гораздо ниже, да и сами издатели уже давно продают свои книги со своих же сайтов. Последней каплей лично для меня послужило ещё и откровенное хамство, задав подобный вопрос о цене приобретённой книги, ответа не получил никакого, им просто плевать на клиентов.
3 года назад, Москва
Комментарий 105138387
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день! Вопрос ценообразования является конфиденциальным и решение о покупке того или иного товара всегда остается за покупателем. Спасибо за замечания, мы обязательно передадим их в соответствующий отдел!
Добрый день! Вопрос ценообразования является конфиденциальным и решение о покупке того или иного товара всегда остается за покупателем. Спасибо за замечания, мы обязательно передадим их в соответствующий отдел!
Комментарий 105140510
вы обычные разводилы, и отписки ваши ничего не дают! К конфиденциальности ценообразования претензий нет. Но, когда совершаешь покупку на "распродаже", а через неделю (неделю!, не месяц и не год) видишь, что тот же товар продают на четверть дешевле без "распродаж", то всё понимаешь!
вы обычные разводилы, и отписки ваши ничего не дают! К конфиденциальности ценообразования претензий нет. Но, когда совершаешь покупку на "распродаже", а через неделю (неделю!, не месяц и не год) видишь, что тот же товар продают на четверть дешевле без "распродаж", то всё понимаешь!
Михаил Шапошников
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
цена
Недостатки:
Доставка ужасно работает, не смог ответить несколько раз, хотя все дома, товар не привезли, хотел забрать сам, сказали что только через три дня.
Комментарий:
Не ценят клиента
3 года назад, Москва
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Удивилась очень, что кто-то недоволен, у меня все каждый раз как по волшебству и всему не нарадуешься - редким книжкам, отменным скидкам, бережной упаковке, а доставка просто мечта, как на ковре-самолете, и недорого совсем! Лабиринт стал моим родным домиком-пряником) Спасибо за него тем, кто в нем трудится!","contra":"Прочерк - такого в помине нет.","type":0,"delivery":0,"deliveredBy":null,"orderId":"Заказ № 235 750 858","votes":{"agree":112,"reject":90,"total":202},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":3,"value":5,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"157206362":{"entity":"review","id":"157206362","isCpa":false,"recommend":false,"shopId":1550,"userId":19426245,"anonymous":0,"created":1650019629205,"averageGrade":3,"comment":"Уважаемая администрация, неужели вы не видите, кто у вас работает? Можно даже не разговаривать - посмотрите, во что он одет. У человека проблемы, ему тяжело общаться с людьми, отправьте его на склад собирать заказы - так и ему легче будет, и у клиентов останутся положительные впечатления от работы магазина.","pro":"Богатый выбор, персональные скидки.","contra":"Зашёл забрать заказ. На улице +10, в помещении ещё больше, на сотруднике в пункте выдачи (Москва, ул. Ярцевская, 25а) два свитера, шапка, шерстяные перчатки и чёрная маска, которую он постоянно поправлял. 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