Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Лабиринт

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Иван П.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Богатый выбор, персональные скидки.
Недостатки:
Зашёл забрать заказ. На улице +10, в помещении ещё больше, на сотруднике в пункте выдачи (Москва, ул. Ярцевская, 25а) два свитера, шапка, шерстяные перчатки и чёрная маска, которую он постоянно поправлял. Ну, ладно, всякое бывает, книги утеплившийся товарищ выдал, но узнать, сколько будет стоить заказ, если исключить одну или две, удалось только после препирательств.
Комментарий:
Уважаемая администрация, неужели вы не видите, кто у вас работает? Можно даже не разговаривать - посмотрите, во что он одет. У человека проблемы, ему тяжело общаться с людьми, отправьте его на склад собирать заказы - так и ему легче будет, и у клиентов останутся положительные впечатления от работы магазина.
2 года назад, Москва
Юрий Савин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Достаточно удобный интернет-магазин.
Недостатки:
Отсутствие клиентоориентированности.
Комментарий:
Курьер не смог до меня дозвониться, потому что я был на совещании и не мог ответить. Он самовольно перенёс доставку на следующий день. Попытки решить вопрос через колл-центр не увенчались успехом. Плохой сервис. В лучших традициях бизнеса по-русски.
2 года назад, Москва
Осенняя пора
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Много лет покупаю книги в этом магазине. Все устраивает.
Недостатки:
Отсутствие человечности
Комментарий:
И тут проблема пришла, откуда не ждали. Узнала, что сотрудников пункта выдачи увольняют, если они не выполняют определенный план продаж книг, достаточно дорогих, причем в штуках. Несмотря на мизерную зарплату, люди стараются удержаться, покупая эти штуки за свой счет (!) Сотрудники работают под постоянной угрозой увольнения. Стало, мягко говоря, неприятно. Как в ужасный концлагерь заглянула.
2 года назад, Москва
Пользователь удален
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Неплохой, но не выдающийся ассортимент. Новинки появляются в те же сроки, что и в других магазинах. Если книги нет в других магазинах, то нет ее и в Лабиринте.
Недостатки:
ОЧЕНЬ НЕУДОБНАЯ ДОСТАВКА. Если не ответишь на звонок курьера, доставку не осуществляют. Не помогает даже опция "оставить у двери". Не перезванивают - один пропущенный звонок и шанс получить книги вовремя упущен.
Комментарий:
Для интернет магазина качество доставки является определяющим при выборе.
2 года назад, Москва
Andrey M.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Большой ассортимент. Регулярные большие скидки
Недостатки:
Поддержка и клиентоориентированность отсутствует полностью. В любой нестандартной ситуации никогда не идут на встречу покупателю, даже если покупатель не виноват в ситуации. Книги часто приходят с мятыми углами. Видимо некачественная упаковка.
Комментарий:
В целом можно пользоваться их услугами, если только не боитесь остаться с возможной проблемой один на один
2 года назад, Саранск
Катя
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Я много лет пользуюсь услугами магазина ЛАБИРИНТ. И я сильно поражена, последнее время, их некомпетентней.
Недостатки:
Некомпетентность персонала.
Комментарий:
Столько лет заказывала книги в Лабиринте и все было хорошо. А сейчас прям разочарование. Отправили в мой адрес аннулированный мной заказ. Деньги на карту не возвращают, возвращают на виртуальный счёт Лабиринта. В переписке полная некомпетентность сотрудников.
2 года назад, Щёлково
Комментарий 150210234
Логотип Лабиринт
Лабиринт
Ответ официального представителя магазина
Добрый день. Примите наши извинения. Уточните, пожалуйста, вы аннулировали заказ 182534741? Каким образом? В личном пространстве? Опишите, пожалуйста, ситуацию подробнее.
Добрый день. Примите наши извинения. Уточните, пожалуйста, вы аннулировали заказ 182534741? Каким образом? В личном пространстве? Опишите, пожалуйста, ситуацию подробнее.
Olga Ivanova
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Большой выбор книг, цены не всегда оптимальные, удобный сайт
Недостатки:
Сервис доставки, к сожалению, работает по принципу "мы пообещаем привезти в день N, но каждый день будем переносить доставку на N+1, и так 5 дней подряд" Точнее, я не знаю, пять ли дней это продлится, т.к.до счастливого финала я еще не добралась, книга так и не доставлена. PS: всё закончилось хорошо, книгу привезли, одариваемый счастлив несмотря на ожидание. Но осадочек остался...
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
Подарочная акция Лабиринта просто отвратительна. Забрать самовывозом нельзя, почтой нельзя, курьер в наш город не доставляет. На вопрос как получить подарки, ответ приносим свои извинения.
Недостатки:
То есть заказ доставить можно, а подарок нельзя? Что за хитроумный ход. Дарим книги на половину стоимости заказа, только подарки вы все равно не получите.
Изменить2 года назад, Ростов-на-Дону
Лидия Ш.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Раньше не было претензий к этому магазину, доставка работала четко, пока не случился косяк со стороны лабиринта
Недостатки:
27.11.2021 оформила заказ, доставили 28.11.2021 в указанное время. Открываю заказ, а там нет одной моей книги, но лежит лишняя ( не моя). Говорю об этом курьеру, он говорит, что-то не его вина, звоните колл центр лабиринта. Сразу звоню, мне оформляют обмен с доставкой на следующий день, т.е на 29.11.2021. На заказ в тот день не привезли, на следующий тоже. Я звоню и девушка легко мне так говорит заказ не был отправлен в курьерскую службу. Не извинений, ничего!!! Оформили заказ опять уже на 2 декабря, интервал с 15.00 до 18.00, заказ не привезли. Звонок курьера в 20.00, который я пропустила, но меня уже и дома не было. 3 декабря я написала им претензию на их сайте. Через несколько дней позвонила опять и со мной очень грубо разговаривала сотрудница, не извинилась, повышенный тон, обвинила меня в том, что я не взяла трубку от курьера и сама виновата, что заказ не был доставлен, после чего она бросила трубку. Я была в шоке, и в шоке от того, что это сотрудник лабиринта, я не ожидала такого от этой компании. После этого я сразу позвонила опять и попросила вернуть мне деньги. 6.12.2021 мне пришло от них письмо - Возврат денежных средств будет осуществлен в течение 10 дней на баланс в личном кабинете. Так вот, денег до сих пор нет. Ни на карте, ни в личном кабинете. Отвратительно работаете, Лабиринт
2 года назад, Москва
Ирина Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Недостатки:
Заказала три книги для подготовки к ЕГЭ-22 по английскому языку. Все три пришли без аудиодисков. Т.е. главная часть для работы на уроке отсутствует. Выкупила одну, как-то сама иллюстрации буду подбирать. Но на лабиринте со мной такое впервые. Недобросовестные сортировщики.
2 года назад, Тамбов
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Узнала, что сотрудников пункта выдачи увольняют, если они не выполняют определенный план продаж книг, достаточно дорогих, причем в штуках. Несмотря на мизерную зарплату, люди стараются удержаться, покупая эти штуки за свой счет (!) Сотрудники работают под постоянной угрозой увольнения. Стало, мягко говоря, неприятно. Как в ужасный концлагерь заглянула.","pro":"Много лет покупаю книги в этом магазине. 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Вперёд
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