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ЯндексЯндекс
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Отзывы о магазине Logobook

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Va
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
Те книги, которые привезли, были в отличном состоянии. С заводской пленкой и целыми уголками (при доставке книг - сбитые уголки всегда проблема).
Недостатки:
Уровень организации работы ниже плинтуса. "Шарашкина контора" - это идеальное определение для этого магазина.
Комментарий:
Заказал один раз. Больше никогда не буду и вам не советую. Заказ сделал в ноябре, получил его только в феврале. Эти 3 месяца постоянно приходилось самому связываться с поддержкой что-бы узнать хоть что-то. Они в принципе не уведомляют клиентов НИ О ЧЕМ. О том что "одна книга не поступит уже совсем" я узнал только после того, как напрямую спросил о ней у поддержки. Деньги за эту книгу удалось вернуть только 10 марта, для этого пришлось долго пинать поддержку, общаться с их главбухом и заполнять бумажное заявление(!). Еще и нагрели меня на 120 рублей при этом, мотивируя это тем, что доставка вышла дороже, чем их же сайт мне насчитал при оформлении заказа. Спорить с ними из-за этих 100 рублей не было уже никакого желания, но и что-то еще тут покупать после такого желания тоже ноль. Потерять потенциального крупного (заказ был на 30 тыс.руб) постоянного клиента из-за 100 рублей - прям гении бизнеса. Удачи вам с таким отношением.
2 года назад, Москва
Кирилл Мелькумянц
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Аннулировали заказ без уведомления. Приезжаешь, а твой новогодний подарок аннулировали. Вот тебе и настроение
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Не удалось оценить сервис.
Недостатки:
В сентябре 21 г. заказал книгу, отсутствующую в наличии. Книга должна была прийти из США через месяц. Прошло 3 месяца - сегодня декабрь. Книги нет. Телефон, указанный на сайте не отвечает. Непонятно, зачем предлагать продукт, который невозможно приобрести...
Изменить2 года назад, Москва
Водолаz
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Когда Вы на сайте, разбегаются глаза от ассортимента - но, осторожно!
Недостатки:
Заказ оплачен полмесяца назад, включая доставку курьером, все позиции в Москве, ни ответа, ни привета. Телефон не работает, в почте не отвечают. Заказ на 5 тыс с лишним. Чтоб еще хоть раз здесь что то попала - да никогда!
2 года назад, Москва
Комментарий 150050648
Logobook
Ответ официального представителя магазина
Здравствуйте. Ваши заказы отгружены. Перед Новым годом большой ажиотаж, Иногда получаются задержки. Извините за ожидание .
Здравствуйте. Ваши заказы отгружены. Перед Новым годом большой ажиотаж, Иногда получаются задержки. Извините за ожидание .
Мак Сим
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Очень медленный магазин и очень-очень медленный менеджеры. Пока не пнешь, ничего не делают. Заказы с доставкой по Москве можно ждать до полумесяца.
2 года назад
Дмитрий В.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Достоинства:
До данного инцидента в целом отношение к магазину нормальное!
Недостатки:
Отвратительное отношение сотрудника (по телефону не представилась) который работает на точке самовывоза и отвечает на звонки по номеру +7(495) 980-12-10 от 04.12.2021 г. на вопрос по заказу номер №: 541704 а именно по пришедшей книге от 29.11.2021г. в новой поставке и возможности ее забора в пункте выдаче заказа отвечает что ничего не знает и ничего выяснить не может, перебивает, хамит, вместо какой либо помощи ответила что люди ждут свои заказы по пол года (ну спасибо), притом что заказ оформлен месяц назад и книги в нем поставляются строго под заказ....... Уже была честь общения с данной персоной постоянное хамское общение (думал что может тяжелый день, ан нет человек такой постоянно) человек относиться к своей работе непрофессионально, таким образом отбивая все желание приобретать в вашем магазине книги, лично я потратил в вашем магазине на данный момент 26837 руб. и имею активный заказ еще на 24330 руб. (хотя первая покупка на вашем сайте датирована от сентября 2021г.) но после такого отношения ваших сотрудников отпадает все желание обращаться к Вам вновь! Проведите пожалуйста беседу с этим сотрудником уверен что не я один обращаюсь к Вам по её поводу......
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Низкие цены.
Недостатки:
Указал в комментарии к доставке одного человека, они курьеру передали на другое имя. В итоге посылка повысла в воздухе. На телефонные звонки не отвечают.
Комментарий:
Не рекомендую.
Изменить2 года назад, Тюмень
Дмитрий Л.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент
Недостатки:
Простые заказы ок. Что-то сложнее начинаются проблемы. Заказал уценённую книгу, попросил фото. Один менеджер отправил фото не туда. Ок, бывает. Второй вообще сказал "фотки не отправляем - распоряжение руководства" Что за бред? Не получив фото, отказался от этой книги. Переотправили фото. Книга устроила, попросил вернуть в заказ, получил ответ "Вернуть ничего не могут, нужно перезаказывать". Ок, перезаказал. Прошла неделя, ничего не происходит. Всё это время вторая часть заказа(книги которые готовы к отправке) ждёт отправки. Это 10 дней ожидания. Книги, которые я рассчитывал получить через пару дней после заказа.
Комментарий:
Сайт из 2000х. Очень неудобный.
2 года назад, Москва
Сергей Афанасьев
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Вежливые сотрудницы
Недостатки:
Низкий уровень организации работы. Заказ приняли, но не смогли выполнить. Не сообщили о невозможности выполнить Заказ. Я потерял время и мне пришлось самому звонить и выяснять что с моим Заказом.
2 года назад, Москва
Марина Ш.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Год назад заказывала книгу. Это иностранное издание, на тот момент она не была издана. То есть оформлялся предзаказ с ожиданием доставки партии из-за границы. За оформление предзаказа шел блокнот в подарок. В итоге книга пришла, с ней все в порядке. Но блокнота не было. А он был ценен не просто как бесплатная вещь, а как часть коллекции. На запросы по электронной почте ответов не поступило, как и самого блокнота. В итоге на странице товара магазин изменил название данной книги, убрав упоминание блокнота в подарок. И самое интересное, что с тех пор магазин периодически присылает письма с предложением что-нибудь у них купить. Наглость.
2 года назад, Санкт-Петербург
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Уже была честь общения с данной персоной постоянное хамское общение (думал что может тяжелый день, ан нет человек такой постоянно) человек относиться к своей работе непрофессионально, таким образом отбивая все желание приобретать в вашем магазине книги, лично я потратил в вашем магазине на данный момент 26837 руб. и имею активный заказ еще на 24330 руб. (хотя первая покупка на вашем сайте датирована от сентября 2021г.) но после такого отношения ваших сотрудников отпадает все желание обращаться к Вам вновь! Проведите пожалуйста беседу с этим сотрудником уверен что не я один обращаюсь к Вам по её поводу......","type":0,"delivery":1,"deliveredBy":null,"orderId":" заказ номер №: 541704","votes":{"agree":6,"reject":0,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"146554205":{"entity":"review","id":"146554205","isCpa":false,"recommend":false,"shopId":4562,"userId":13347847,"anonymous":0,"created":1639229086292,"averageGrade":1,"comment":"Очень медленный магазин и очень-очень медленный менеджеры. 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Книги нет. \nТелефон, указанный на сайте не отвечает.\nНепонятно, зачем предлагать продукт, который невозможно приобрести...","type":0,"delivery":null,"deliveredBy":null,"orderId":null,"votes":{"agree":6,"reject":0,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":2,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"148525020":{"entity":"review","id":"148525020","isCpa":false,"recommend":false,"shopId":4562,"userId":17523563,"anonymous":0,"created":1640523734106,"averageGrade":1,"comment":null,"pro":null,"contra":"Аннулировали заказ без уведомления.\nПриезжаешь, а твой новогодний подарок аннулировали. Вот тебе и настроение","type":0,"delivery":null,"deliveredBy":null,"orderId":"543060","votes":{"agree":8,"reject":1,"total":9,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":4,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]},"155159396":{"entity":"review","id":"155159396","isCpa":false,"recommend":false,"shopId":4562,"userId":44765196,"anonymous":0,"created":1646998617973,"averageGrade":1,"comment":"Заказал один раз. Больше никогда не буду и вам не советую.\n\nЗаказ сделал в ноябре, получил его только в феврале. Эти 3 месяца постоянно приходилось самому связываться с поддержкой что-бы узнать хоть что-то. Они в принципе не уведомляют клиентов НИ О ЧЕМ. О том что \"одна книга не поступит уже совсем\" я узнал только после того, как напрямую спросил о ней у поддержки.\n\nДеньги за эту книгу удалось вернуть только 10 марта, для этого пришлось долго пинать поддержку, общаться с их главбухом и заполнять бумажное заявление(!). Еще и нагрели меня на 120 рублей при этом, мотивируя это тем, что доставка вышла дороже, чем их же сайт мне насчитал при оформлении заказа.\n\nСпорить с ними из-за этих 100 рублей не было уже никакого желания, но и что-то еще тут покупать после такого желания тоже ноль. Потерять потенциального крупного (заказ был на 30 тыс.руб) постоянного клиента из-за 100 рублей - прям гении бизнеса. Удачи вам с таким отношением.","pro":"Те книги, которые привезли, были в отличном состоянии. С заводской пленкой и целыми уголками (при доставке книг - сбитые уголки всегда проблема).","contra":"Уровень организации работы ниже плинтуса. \"Шарашкина контора\" - это идеальное определение для этого магазина.","type":0,"delivery":1,"deliveredBy":null,"orderId":"545600","votes":{"agree":6,"reject":0,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null}]}},"pager":{"787912ce":{"pageNum":1,"pages":[{"num":1,"current":true},{"num":2,"current":false},{"num":3,"current":false},{"num":4,"current":false}],"pageSize":10,"count":37,"total":37,"totalPageCount":4,"type":"shopReview","id":"787912ce","entity":"pager"}},"commentary":{"150050648":{"text":"Здравствуйте. 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