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ЯндексЯндекс
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Отзывы о магазине Магазин сантехники САТРА

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Кристина Ж.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Оплата по факту получения, шкаф-пенал в ванную комнату, который я заказала-доставлялся собранный
Недостатки:
Доставка планировала в субботу, интервал с 10.00 до 18.00. Курьеру я позвонила в 12 часов, чтобы уточнить во сколько он будет. На то время он еще не знал свой маршрут, сказал-как узнает позвонит, к сожалению его при этом было очень трудно понимать, по-русски говорил плохо. Позже позвонил и сказал, что будет в 8 вечера, что нас не устроило, так как время было распланировано, и сообщила о том, что либо привозят до 6 либо не привозят вообще. В итоге изменил маршрут и приехал впритык к 6 вечера. Курьер попросил оплатить наличкой или переводом на карту, на что я категорически отказалась, так как нужен был чек, курьер сказал (по телефону), что терминал разряжен, а я ему предложила взять зарядку и зарядить в квартире у нас- он бросил трубку, что происходило не один раз за наше общение. Я принимала с мужем шкаф и отправила встретить курьера у домофонной двери, так как домофон со звонком в квартиру еще не установлен. В итоге муж бегал и искал машину, нашел этого курьера, помог ему занести шкаф, хотя была оплачена доставка с подъемом, не знаю как планируют так, что курьер один бы не смог сам поднять, а мне некого бы было попросить я бы вернула товар. Занесли в квартиру: распечатали-ножки у шкафа передние не соответствуют картине-на картинке квадратные, нам положили круглые. Нижний ящик с корзиной для белья с разными креплениями, которые шатаются, в стенках лишние отверстия сделаны... В общем не советую тут заказывать, я была разочарована обслуживанием и качеством. А стоимость шкава порядка 17 тыс. руб.
Комментарий:
Не советую...
10 месяцев назад, Москва
Дмитрий Н.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер приехал не в то время
Комментарий:
Заказ перенесли на день, курьер сообщил, что приедет до 22:00, приехал в 23:00
Год назад
Люда Трушкова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Не чего
Недостатки:
Я заказала ванную но чательно не посмотрела она оказалась с браком с наружи кое где не большие сколы мне сказали что это не долив ок я ещё писала что бока ванной все кривые мне отказали в обмени ванной мне предложили самой привезти её в течение 4 дней получается что я за свой счёт должна найти машину привезти ванну хотя там брак но мне сказали что брака нет и я не хотела возвращать ванну я хотела поменять на нормальную за их не кондицию я должна заплатить за обратную доставку так как сома должна привести её и плюс кто мне заплатит за эту доставку которую я сюда заказывала всё делают что бы я не смогла брак заменить я бы не советовала бы у данного продавца врать что либо номер заказа 328970
Комментарий:
Вся бракованная поменяйте не захотели якобы там нет брака в брак есть и сколы и не ровности где бордури у ванной предложили привезти здать я не хочу задавать я хочу поменять на не бракованную ванну так как у меня нет возможности её привезти и за доставку извините и подъем кто мне деньги вернёт и за 4 дня которые мне дали я хотела поменять ванну брак на нормальную мне отказали не советую у данного продавца что либо покупать к клиенту не идут тут на встречу а делают всё что бы не менять ванну
Год назад, Подольск
Комментарий 159662952
Официальный представитель магазина
Ответ официального представителя магазина
Людмила, спасибо за Ваше мнение и оценку компании. У стальных ванн есть технический допуск согласно ГОСТ, в котором указывается что допускаются перепады (неровности) на поверхности, а так же недоливы эмали. И это не является браком изделия. С уважением, команда интернет-магазина Satra.ru
Людмила, спасибо за Ваше мнение и оценку компании. У стальных ванн есть технический допуск согласно ГОСТ, в котором указывается что допускаются перепады (неровности) на поверхности, а так же недоливы эмали. И это не является браком изделия. С уважением, команда интернет-магазина Satra.ru
836703 Расули
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ не подняли на этаж
Год назад
Alex Chebotarev
6
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Комментарий:
В комплекте нет ножек, продавец САТРА их продает отдельно
Год назад
ЕВГЕНИЯ
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Товар повреждён или неисправен
Комментарий:
Привезли 25 января, хотя изначально доставку согласовала на 28 января. На что и польстилась. И очень зря. Товар в заводской упаковке, но! её явно вскрывали, т.к. защитные заводские пенопластовые распорки в коробке были просто перемолоты в кашу. Ну и паспорт изделия внутри коробки - от совсем другой мебели (трехсекционная тумба под раковину с зеркалом). Доводчик у комода неисправен. Между корпусом и дверцей щель в 3 мм, т.е комод НЕ ЗАКРЫВАЕТСЯ. Поскольку при передачи мне товара курьером передняя дверца была заклеена малярным скотчем, и я проверяла только фасад, я этого изначально не заметила. Очевидно мне просто подсунули некачественный товар. Поэтому старались доставить побыстрее, а я и повелась. Напомню, мебель приходит собранной! Поэтому саиа я ничего не собирала, доводчик испортить не могла.
Год назад
Светлана Козьмина
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Зеркало-шкаф Emmy Родос 70 с подсветкой, правое Код товара: 372270
Недостатки:
Брак товара! Либо при доставке получил повреждения! Доставка была с большой задержкой! При получении шкафа распаковали только коробку, не снимали пленку. Сняли через 2 дня. В двух местах скол на зеркале. Очень неприятно. Если бы подешевле стоил, выбросила бы(( Но цена 8800!!
Год назад, Москва
Комментарий 159414432
Официальный представитель магазина
Ответ официального представителя магазина
Спасибо за Вашу оценку. Данная ситуация урегулирована. С уважением, команда интернет-магазина Satra.ru
Спасибо за Вашу оценку. Данная ситуация урегулирована. С уважением, команда интернет-магазина Satra.ru
Сергей T
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер приехал не в то время
Комментарий:
Привезли не вовремя. Прошу вернуть деньги за установку - установщик не связался со мной
Год назад
Комментарий 153490930
Официальный представитель магазина
Ответ официального представителя магазина
Сергей, приносим свои извинения за доставку, в связи с погодными условиями она задержалась. Что касается установки - вам необходимо обратиться в службу поддержки яндекс маркета, так как к нам заявка на установку не поступала.
Сергей, приносим свои извинения за доставку, в связи с погодными условиями она задержалась. Что касается установки - вам необходимо обратиться в службу поддержки яндекс маркета, так как к нам заявка на установку не поступала.
Ирина Р.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Год назад
Alexa
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
Комментарий:
Опять лажа на Яндексе. Пришел не тот товар. Позвонила в магазин, они сказали, что такого шкафа вообще нет. Яндекс, вы как добавляете описание? С закрытыми глазами левой пяткой собаки соседа????🤷🏼‍♀️
Год назад
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