Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Magizoo.ru

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VS
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
-
Недостатки:
Вместо птичьих купалки и поилки красного цвета (как было указано в заказе) получены предметы, соответственно, синего и коричневого цветов.
Комментарий:
Настроение испорчено надолго!
Год назад, Москва
Комментарий 151525324
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте. Приносим извинения за доставленные неудобства. Мы обязательно учтем все Ваши замечания и примем меры. Спасибо Вам, что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» sales@magizoo.ru 8-495-500-91-00
Здравствуйте. Приносим извинения за доставленные неудобства. Мы обязательно учтем все Ваши замечания и примем меры. Спасибо Вам, что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» sales@magizoo.ru 8-495-500-91-00
Наталья
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Заказывала в этом зоомагазине не первый год, всё устраивало (к сожалению, в прошедшем времени).
Недостатки:
Сделала заказ сегодня, после чего мне позвонила подтвердить его сотрудница колл-центра. Уточнив день доставки и адрес, она спросила, какой подъезд к дому. Я ответила, что все подъезды со стороны улицы, никаких шлагбаумов нет. На что мне было сказано, что "курьер встает на бесплатные места". На нашей улице все места платные. После чего мне сообщили, что заказ привезти не смогут. Я просто в шоке! Годами (!) курьеры как-то справлялись, платные парковки в Москве не то чтобы только появились. А теперь они отменяют мой заказ из-за того, что я живу в зоне платной парковки (каковая составляет большую часть Москвы). Уточнила, что правильно ли я понимаю, что они прекращают со мной сотрудничество, ответ был дан положительный. Ну и до свидания, пойду к вашим конкурентам. Но ситуация совершенно бредовая - курьерская служба в Москве не может доставить заказ до подъезда, который выходит на общедоступную улицу, не какую-то закрытую территорию.
2 года назад, Москва
Комментарий 151154639
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Наталья! Приносим извинения за доставленные неудобства! Мы приняли Ваши замечания и будем стараться работать лучше! С уважением, Ксения, служба поддержки клиентов Magizoo
Здравствуйте, Наталья! Приносим извинения за доставленные неудобства! Мы приняли Ваши замечания и будем стараться работать лучше! С уважением, Ксения, служба поддержки клиентов Magizoo
Комментарий 151157299
Magizoo.ru, Я правильно понимаю, что доставку на ул.Зоологическая вы всё же сможете осуществить? Или коллцентр вместе с курьером опять будет выносить мне мозг, пардон за формулировку?
Magizoo.ru, Я правильно понимаю, что доставку на ул.Зоологическая вы всё же сможете осуществить? Или коллцентр вместе с курьером опять будет выносить мне мозг, пардон за формулировку?
Дмитрий Пугачёв
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Вежливый и пунктуальный курьер.
Недостатки:
Ни чека ни каких либо документов подтверждающих покупку.
Комментарий:
Заказ оформлял на сайте, договорились что перед доставкой предупредят какой товар на складе у них, тк как всегда заказывал оригинальный корм и не хотел покупать реплику.В итоге не перезвонили что корм будет другой, упаковка совсем другого я бы даже сказал низкого качества (дело вкуса) изготовлено 18.02.2022, и что делать если питомцам этот корм навредит.
2 года назад, Москва
Комментарий 150843720
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Дмитрий. Приносим искренние извинения за доставленные неудобства! Компания сотрудничает только с официальными производителями. Возможно имел место ребрендинг упаковки товара. Сообщите номер Вашего заказа, чтобы мы могли уточнить обстоятельства. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Дмитрий. Приносим искренние извинения за доставленные неудобства! Компания сотрудничает только с официальными производителями. Возможно имел место ребрендинг упаковки товара. Сообщите номер Вашего заказа, чтобы мы могли уточнить обстоятельства. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Вячеслав З.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Цена.
Недостатки:
Не привезли товар, не информировали об изменении ситуации.
Комментарий:
Заказ №2237329 от 11.03.2022. Сухой корм для собаки. Обещали доставить 14.03. 15.03 позвонил и спросил про доставку. Перенесли на 16.03. Позвонил им 17.03 и спросил про доставку. Товара в наличии нет и когда появится неизвестно, заказ отменен. Никаких сообщений об отмене или задержке естественно, не получал. Товар за эту неделю подорожал с 7000 рублей до 10000. Спасибо, дорогой Magizoo.ru за потерянные деньги, время и нервы!
2 года назад, Москва
Комментарий 150843726
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Вячеслав ! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . Спасибо Вам , что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Вячеслав ! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . Спасибо Вам , что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Алексей Б.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Заказ не доставлен в установленый срок
Комментарий:
Отвратительно, зверь остался без корма. Похоже они решили, что в связи с ситуацией им все можно
2 года назад, Москва
Комментарий 150843731
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Алексей ! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . Спасибо Вам , что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Алексей ! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . Спасибо Вам , что нашли время и сообщили нам о данной проблеме. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Irina T.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент
Недостатки:
Рост цен в процессе оформления заказа. Очень и очень сложно дозвониться. Практически никогда не перезванивают.
Комментарий:
Первая доставка из этого магазина была в тот день, который мне сказали. Через несколько дней я сделала новый заказ. После оформления позвонили через сутки, дозвониться до них раньше не удавалось вообще. Сказали привезут заказ 9.03.2022 в течении дня. Я бросила все дела и весь день просидела дома, караулила эту доставку. Мне ничего не привезли и даже не позвонили. Я до сих пор не знаю что с моим заказом 2210863 и не могу дозвониться в этот магазин.
2 года назад, Москва
Комментарий 150768082
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Ирина! Спасибо за отзыв. От лица всего коллектива приносим Вам свои искренние извинения за доставленные неудобства. Мы будем стремиться к тому, чтобы в будущем наше сотрудничество оставило у Вас только положительные впечатления! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Ирина! Спасибо за отзыв. От лица всего коллектива приносим Вам свои искренние извинения за доставленные неудобства. Мы будем стремиться к тому, чтобы в будущем наше сотрудничество оставило у Вас только положительные впечатления! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Данила И.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Недостатки:
Привезли просроченный корм
2 года назад, Москва
Комментарий 150843734
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Данила! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Данила! Приносим искренние извинения за доставленные неудобства! Мы обязательно учтем все Ваши замечания и примем меры . С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
A Maria
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Заказала товар, со мной в течение 30 минут связались, через день все привезли. Курьер позвонил заранее, проверил доставку на месте, все супер.
Недостатки:
После прекрасной доставки, мне через день стали приходить сообщения на почту, чтобы я оставила отзыв. Достали! Пришлось заблокировать сообщения от них. Как будто у службы маркетинга нет совести и ума. Страшно заказать там что-то снова, замучают своим спамом. Совет: или смените маркетолога или уберите эту мега навязчивую рассылку. Хотели отзыв : пожалуйста.
Комментарий:
Все было прекрасно до навязчивого требования отзыва
2 года назад, Химки
Комментарий 150525581
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте! Нам искренне жаль, что впечатление от нашей компании было омрачено данной ситуацией. Мы проведем работу над ошибками и будем рады вновь доставить Вам заказы! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте! Нам искренне жаль, что впечатление от нашей компании было омрачено данной ситуацией. Мы проведем работу над ошибками и будем рады вновь доставить Вам заказы! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Ирина
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
В заказе было 22 пакетика корма; привезли - 21.
2 года назад, Селятино
Комментарий 150286443
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Ирина! Будьте добры, сообщите номер Вашего заказа, чтобы мы могли разобраться в сложившейся ситуации. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Ирина! Будьте добры, сообщите номер Вашего заказа, чтобы мы могли разобраться в сложившейся ситуации. С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Комментарий 150289534
Добрый вечер, номер моего заказа: 2023698_0. Вопрос не столь критичен, поскольку кот даже не притронулся к корму (хотя предыдущие 1,5 года с большим удовольствием ел именно его). Но это уже вопрос не к вам, а к производителю - судя по всему, они изменили рецептуру (после этого купила еще 8-10 пакетов с разными вкусами в другом магазине, но кот не съел вообще ничего). Так что 1 больше / 1 меньше - без разницы, все равно все навыброс(( Корм, кстати, happy cat (только мой кэт больше не хэппи). Если в качестве извинений за недостающий пакетик вы предложите мне альтернативу, буду счастлива - надоело покупать и выбрасывать :(
Добрый вечер, номер моего заказа: 2023698_0. Вопрос не столь критичен, поскольку кот даже не притронулся к корму (хотя предыдущие 1,5 года с большим удовольствием ел именно его). Но это уже вопрос не к вам, а к производителю - судя по всему, они изменили рецептуру (после этого купила еще 8-10 пакетов с разными вкусами в другом магазине, но кот не съел вообще ничего). Так что 1 больше / 1 меньше - без разницы, все равно все навыброс(( Корм, кстати, happy cat (только мой кэт больше не хэппи). Если в качестве извинений за недостающий пакетик вы предложите мне альтернативу, буду счастлива - надоело покупать и выбрасывать :(
Анастасия Тарановская
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Достоинства:
Ассортимент
Недостатки:
Я закалывала в данном магазине ряд товаров около 3 лет. Всегда сотрудники шли на встречу и делали доставку в выходной день в г. Одинцово. Но уже как месяца 4, как видимо поменялся персонал и кроме: Отменяю заказ? Я больше ничего не слышу от сотрудников, которые подтверждают заказ. Написала обращения на сайте, игнор. Обидно… столько лет была вашим клиентом, вроде средний чек, минимум 8-9тысяч и такое отношение…
2 года назад, Москва
Комментарий 150538523
Логотип Magizoo.ru
Magizoo.ru
Ответ официального представителя магазина
Здравствуйте, Анастасия! Приносим искренние извинения за доставленные неудобства! Спасибо Вам , что нашли время и сообщили нам о данной проблеме. Мы будем стремиться к тому, чтобы в будущем наше сотрудничество оставило у Вас только положительные впечатления! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
Здравствуйте, Анастасия! Приносим искренние извинения за доставленные неудобства! Спасибо Вам , что нашли время и сообщили нам о данной проблеме. Мы будем стремиться к тому, чтобы в будущем наше сотрудничество оставило у Вас только положительные впечатления! С уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00
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От лица всего коллектива приносим Вам свои искренние извинения за доставленные неудобства.\nМы будем стремиться к тому, чтобы в будущем наше сотрудничество оставило у Вас только положительные впечатления! \nС уважением, Ксения, служба поддержки клиентов «Magizoo.ru»\nadmin@magizoo.ru\n8-495-500-91-00\n","id":150768082,"entityId":155136777,"state":"NEW","changed":false,"updateTime":1651147744998,"createTime":1651147744998,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/155136777"},"150843720":{"text":"Здравствуйте, Дмитрий.\nПриносим искренние извинения за доставленные неудобства! \nКомпания сотрудничает только с официальными производителями.\nВозможно имел место ребрендинг упаковки товара.\nСообщите номер Вашего заказа, чтобы мы могли уточнить обстоятельства.\nС уважением, Ксения, служба поддержки клиентов «Magizoo.ru»\nadmin@magizoo.ru\n8-495-500-91-00\n","id":150843720,"entityId":155580131,"state":"NEW","changed":false,"updateTime":1652615224953,"createTime":1652615224953,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/155580131"},"150843726":{"text":"\nЗдравствуйте, Вячеслав ! \nПриносим искренние извинения за доставленные неудобства! \nМы обязательно учтем все Ваши замечания и примем меры .\nСпасибо Вам , что нашли время и сообщили нам о данной проблеме. \nС уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00\n","id":150843726,"entityId":155279995,"state":"NEW","changed":false,"updateTime":1652615281310,"createTime":1652615281310,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/155279995"},"150843731":{"text":"Здравствуйте, Алексей !\nПриносим искренние извинения за доставленные неудобства!\nМы обязательно учтем все Ваши замечания и примем меры .\nСпасибо Вам , что нашли время и сообщили нам о данной проблеме.\nС уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00","id":150843731,"entityId":155225995,"state":"NEW","changed":false,"updateTime":1652615329860,"createTime":1652615329860,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/155225995"},"150843734":{"text":"\nЗдравствуйте, Данила!\nПриносим искренние извинения за доставленные неудобства!\nМы обязательно учтем все Ваши замечания и примем меры .\nС уважением, Ксения, служба поддержки клиентов «Magizoo.ru» admin@magizoo.ru 8-495-500-91-00","id":150843734,"entityId":154474163,"state":"NEW","changed":false,"updateTime":1652615383804,"createTime":1652615383804,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":true,"levelRootId":"/shopReviewComment/154474163"},"151154639":{"text":"Здравствуйте, Наталья!\nПриносим извинения за доставленные неудобства! \nМы приняли Ваши замечания и будем стараться работать лучше! \nС уважением, Ксения, служба поддержки клиентов Magizoo \n","id":151154639,"entityId":156893006,"state":"NEW","changed":false,"updateTime":1656885735493,"createTime":1656885735493,"votes":{"likeCount":0,"dislikeCount":0,"userVote":0},"childCount":0,"author":{"entity":"shop","id":"245072"},"entity":"commentary","canDelete":false,"isLeaf":false,"levelRootId":"/shopReviewComment/156893006"},"151157299":{"text":"Я правильно понимаю, что доставку на ул.Зоологическая вы всё же сможете осуществить? 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