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ЯндексЯндекс
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Отзывы о магазине МакЦентр

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Абсолютно ничего
Недостатки:
Покупал электронную книгу Kon-Tiki 2 на официальном сайте с доставкой курьером. Доставка была в будний день, заказ приняли родители., книга была запечатана - к этому никаких претензий. На второй день покупки обнаружился брак - битый пиксель в подсветке. Я твёрдо решил выполнить возврат товара в течении 14 дней, т.к. до этого уже пытался купить данную книгу в другом магазине, где мне попросту принесли распечатанную книгу, которую я сразу отказался брать. В общем, неприятные впечатления. Приехал я в пятницу по адресу Москва, ул. Школьная 47 и обратился в сервис центр с целью выполнить возврат. Все началось с того, что сотрудница сразу же мне предложила ремонт книги и мол в понедельник я смогу забрать готовую. В чём я сразу отказал и сказал, что желаю выполнить возврат. Сотрудница центра попросила меня отметить стикером место неисправности на экране книги и оставить её до понедельника на экспертизу, выдав мне соответствующие акты. Что меня сразу насторожило:- она не взяла полную комплектацию книги: коробочку, чехол и USB-кабель. Ну ладно, думаю, вероятно такая процедура экспертизы. У меня получилось подъехать в центр только во вторник - рабочий день, пришлось отпроситься с работы пораньше, т.к. магазин работает только до 18:00(взяв с собою всю комплектацию и документы). При повторном визите как сотрудница сервис центра, так и представитель самого магазина упорно претворялись, что не слышат, что я хочу сделать ВОЗВРАТ, а не получить отремонтированную книгу. Они всячески провоцировали меня на конфликт и бесцельно тратили моё время в +30 жару. По итогу таки было составлено заявление на возврат денежных средств от 22.06.2021 (менеджер магазина не указал свои ФИО при резолюции), далее ожидаю перевода через банк. Если здесь присутствует обратная связь с данным "сервис" центром, прошу объяснить данное поведение сотрудников.
Изменить2 года назад, Москва
Комментарий 105166853
МакЦентр
Ответ официального представителя магазина
Добрый день! Мы очень сожалеем что произошла такая ситуация! Постараемся разъяснить: Для возврата товара Вам достаточно было просто связаться с нашим магазином, все контактные данные есть на сайте и в заказе. Возврат товара осуществляется не фирменным сервисным центром, а непосредственно продавцом. Это разные юридические лица. Поскольку Вы приехали в сервисный центр уже после закрытия магазина (магазин работает с 10 до 18 часов, сервис до 20), сервисный центр предложил Вам произвести ремонт или диагностику - это находится в компетенции сервисного центра. Электронные книги являются сложным устройством, основанием для возврата обычно является "Акт о подтвержденной неисправности". Такой Акт был выдан Вам сервисным центром после проверки и подтверждения неисправности во вторник при вашем повторном посещении сервисного центра и приглашен представитель магазина. Сервисный центр принимает на диагностику оборудование без аксессуаров, такова процедура, именно поэтому у Вас приняли только само устройство на диагностику. Сотрудники сервисного центра при общении с Вами ни в коем случае не хотели Вас обидеть, просто пытались Вам объяснить, что возврат денежных средств возможен только продавцом на основании документа о покупке. Представитель магазина после получения от Вас информации оформил возврат в Вашем присутствии. Возврат денежных средств по составленному заявлению произведен сразу после составления заявления о возврате, деньги должны поступить на Ваш счет в срок от 3 до 10 банковских дней (зависит от банка получателя). Указание ФИО менеджера в заявлении о возврате денежных средств просто не предусмотрены законодательством. Приносим извинения за доставленные неудобства и благодарим Вас за обратную связь!
Добрый день! Мы очень сожалеем что произошла такая ситуация! Постараемся разъяснить: Для возврата товара Вам достаточно было просто связаться с нашим магазином, все контактные данные есть на сайте и в заказе. Возврат товара осуществляется не фирменным сервисным центром, а непосредственно продавцом. Это разные юридические лица. Поскольку Вы приехали в сервисный центр уже после закрытия магазина (магазин работает с 10 до 18 часов, сервис до 20), сервисный центр предложил Вам произвести ремонт или диагностику - это находится в компетенции сервисного центра. Электронные книги являются сложным устройством, основанием для возврата обычно является "Акт о подтвержденной неисправности". Такой Акт был выдан Вам сервисным центром после проверки и подтверждения неисправности во вторник при вашем повторном посещении сервисного центра и приглашен представитель магазина. Сервисный центр принимает на диагностику оборудование без аксессуаров, такова процедура, именно поэтому у Вас приняли только само устройство на диагностику. Сотрудники сервисного центра при общении с Вами ни в коем случае не хотели Вас обидеть, просто пытались Вам объяснить, что возврат денежных средств возможен только продавцом на основании документа о покупке. Представитель магазина после получения от Вас информации оформил возврат в Вашем присутствии. Возврат денежных средств по составленному заявлению произведен сразу после составления заявления о возврате, деньги должны поступить на Ваш счет в срок от 3 до 10 банковских дней (зависит от банка получателя). Указание ФИО менеджера в заявлении о возврате денежных средств просто не предусмотрены законодательством. Приносим извинения за доставленные неудобства и благодарим Вас за обратную связь!
Valika8
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Отличный чехол на электронную книгу. Качество исполнения - выше всяких похвал!
Недостатки:
Нет недостатков
2 года назад, Омск
Комментарий 105016191
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Виктория Гимазова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: покупка в магазине
Достоинства:
Боже, беру эту книгу в руки и такоооооое удовольствие, даже от её вида :этот чехол, интерфейс-БОМЬА! Отзыв решалась написать год, ну, чтобы пронять все плюсы и минусы. Скажу так, минус-это только очень редко бывает, что не "отвечает" книга, это за год 2 раза было и, чуть существеннее-подсветка : при дневном свете очень даже ничего, но чуть темнее и надо прибавить уровень освещения, но, опять же, прибавив, книга всё равно "читаема" около 2-х недель, за одну вахту месячную один раз перед уездом заряжала, красотища, ей-богу! В сравнении с моей прошлой книгой (другая фирма) это чудо! В остальном пррррросто нереальный ридер! Очень рада, что приобрела у вас! Одно удовольствие держать её в руках и читать! Невзъеб@нное качество! Огромный респект, вы, действительно, очень и очень достойный этого! Желаю вам огромного процветания, хотя, с таким подходом, оно будет 👍👍👍
Недостатки:
Несущественное
Комментарий:
Ещё очень нравится ваша фишка с акцентом на тематику о личностях (существах, к примеру кон-тики), идея топ! Поклон вам, книжка - реально обалденная во всех смыслах!
3 года назад, Тюмень
Комментарий 104959269
МакЦентр
Ответ официального представителя магазина
Добрый день! Благодарим за Ваш отзыв и высокую оценку! Мы очень рады что вы выбрали ONYX BOOX! Надеемся, что Livingstone станет Вашим постоянным надежным спутником на долгие годы! Если у Вас возникнут вопросы по эксплуатации или замечания по работе устройства, можно всегда обратиться в техподдержку ONYX BOOX по адресу support@onyx-boox.ru С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Добрый день! Благодарим за Ваш отзыв и высокую оценку! Мы очень рады что вы выбрали ONYX BOOX! Надеемся, что Livingstone станет Вашим постоянным надежным спутником на долгие годы! Если у Вас возникнут вопросы по эксплуатации или замечания по работе устройства, можно всегда обратиться в техподдержку ONYX BOOX по адресу support@onyx-boox.ru С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
I g
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Очень приятное общение с консультантом, отзывчивый и разбирающийся человек. Заказ упаковали очень осторожно, как я просил.
Недостатки:
Доставка в Самару PickPoint заняла 5 дней, причем сначала служба доставки в день отправки писала 2-3 дня, потом 3-4 дня, в итоге пришло на пятый. Думаю, это не вина магазина, и в следующий раз закажу доставку до двери.
Комментарий:
Доволен покупкой :)
3 года назад, Самара
Комментарий 104949334
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Дмитрий
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Достоинства:
Быстрая доставка. Отношение к клиентам.
3 года назад, Санкт-Петербург
Комментарий 104866621
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Павел С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Тех.поддержка отзывчивая.
3 года назад, Москва
Комментарий 104741116
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Aleksey
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстрота обработки заказа
Недостатки:
Нет
Комментарий:
Заказ привезли через 3-3.5 часа после оформления, все очень быстро. Цены как и везде, сам компьютер упакован в доп коробку, как я понял это официальная упаковка Apple. В общем советую.
3 года назад, Москва
Евгений И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Доставили очень быстро в постамат.
Комментарий:
Доставили очень быстро в постамат, товар качественный и новый, работает прекрасно (+ карта памяти в подарок). Спасибо громадное.
3 года назад, Нижний Новгород
Комментарий 2906110
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Апофигина П.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Заказ доставили через 2 часа. Цена на товар ниже остальных магазинов. Товар идеален. Курьер приветлив, с юмором, фанат собственной компании.
Комментарий:
Очень понраился.
3 года назад, Москва
Комментарий 104546091
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Олег Карасев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстро. Удобно. Качественно.
3 года назад, Москва
Комментарий 104506217
МакЦентр
Ответ официального представителя магазина
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
Благодарим вас за отзыв! Обращайтесь к нам с любыми пожеланиями по работе магазина. Всегда к вашим услугам. С Уважением и наилучшими пожеланиями! Коллектив интернет магазина Palmstore
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