Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Матрас

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Владимир Михайлов
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Курьер приехал не в то время
Комментарий:
Привезли поздно. В одиннадцатом часу. Похоже к нам приехали последним.
Год назад
Комментарий 159951544
Официальный представитель магазина
Ответ официального представителя магазина
Владимир, здравствуйте! Благодарим вас за такую высокую оценку и хороший отзыв о нашей работе. Поздравляем с покупкой!
Владимир, здравствуйте! Благодарим вас за такую высокую оценку и хороший отзыв о нашей работе. Поздравляем с покупкой!
Илья Ильин
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Достоинства:
Есть определённый человек который может решать проблемы с заказом, но до него тяжело дозвониться так как менеджеры с ним не соединяют напрямую
Комментарий:
Первый заказ в этом магазине прошёл отлично, а со вторым вышел затуп, но скорее всего по вине транспортной компании. При заказе советую уточнять у менеджеров какой тк будет отправлен заказ. По итогу заказ шёл долго, но магазин проблему принял, отрицать не стали и ситуацию сгладили. Качеством товара доволен
Год назад, Находка
Комментарий 159050896
Официальный представитель магазина
Ответ официального представителя магазина
Илья, добрый день, еще раз приносим вам свои извинения за эту неприятную ситуацию и поздравляем с покупкой!
Илья, добрый день, еще раз приносим вам свои извинения за эту неприятную ситуацию и поздравляем с покупкой!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Ну начнем с плюсов: 1. огромный выбор матрасов, разные фабрики, разное наполнение - на любой вкус и кошелек 2. очень хороший грамотный менеджер Екатерина, которая в процессе выбора матраса, в зависимости от обратной связи по каждому, на котором полежали - корректировала модели, которые предлагала и, главное, все предлагаемые модели были именно с учетом того, что не понравилось в предыдущем: огромный профессионализм, и при этом умудрялась нам ничего не "продавать" 3. сотрудники магазина практически 24/7 были на связи, когда решали проблемы с нашим с заказом (доставка в Тамбов, без накладных, так как покупали в подарок пожилому человеку со среднестатистическим размером пенсии) 4. на сайте работает форма обратной связи, можно написать рекламацию и письмо директору и их читают и оперативно связываются и решают (именно решают!) проблемы 5. сам матрас DIMAX твист ролл мемори хорош, плюс хорошее качество чехла
Недостатки:
1. отсутствие планирования продаж и, как следствие, производственных мощностей фабрикой DIMAX. Видимо она первый раз устроила "черную пятницу" и забыла спланировать взлет продаж. Соответственно, вместо обещанного 1 дня на производство матраса в какой-то момент нам просто перестали даже озвучивать плановую дату производства. 2. доставка матрасов с фабрики чудо компанией DPD - это вообще отдельная история. Вместо 3-5 рабочих дней матрас нам привезли через 13
Комментарий:
1. 13.11 заказали и оплатили матрас в магазине на Шелепихе, выбрали дату доставки в Тамбов с запасом - 19.11 2. 19.11 ждем доставку весь!! день. За час до окончания срока начинаю выяснять, где она. И выясняется, что матрас еще даже не произвели. 3. пытаюсь выяснить хотя бы примерный срок производства, менеджер связывается с фабрикой, но сроков нет 4. после длительных разборок 21.11 нам переоформляют заказ по новой цене, так как товара нет, а цену фабрика на сайте снизила еще, плюс дают скидку. Обещают отгрузить матрас завтра 5. 24.11 его все-таки отгружают 6. дают трек-номер доставки, иду на сайт DPD, там указана дата доставки 28.11, меняю дату на 29.11 с 13 до 18 7. трек номер бьется, но действий с 25.11 по треку нет, только что он в пути 8. 29.11 ждем доставку.... ближе к 18 дозваниваюсь до DPD и выясняю, что они ничего мне не должны, ровно как и соблюдать какие то сроки 9. выясняем, что часть заказа (а именно матрас!!) потерялась в сортировочном центре в Липецке.... 10. звоню в магазин, пишу в обратную связь на сайте и в почту директору, мне перезванивает руководитель и начинает решать проблемы 11. согласовывают с DPD через руководство новую дату доставки 05.12. 12. 01.12 приходит сообщение от DPD, что с 13 до 18 приедет курьер и ничего они не знают про 05.12 В общем матрас 01.12 мы все же получили. Спасибо фабрике, которая в запаре все же не отправила нечаянно накладную в Тамбов. Отдельное спасибо руководителю Юлии, которая оперативно подключилась и сделала что-то нереальное, ускорив и организовав весь процесс и еще выбила нам подарок от фабрики Ну и отдельное огромное человеческое спасибо нашему менеджеру Екатерине, которая, понимая, что сложилась патовая форс-мажорная ситуация, в прямом смысле 24/7 была с нами на связи, все время отслеживала, что происходит, поддерживала и успокаивала, и только благодаря ей мы столько времени прождали и заказ так и не отменили. Всем компаниям остается только пожелать таких высокопрофессиональных и небезразличных менеджеров.
ИзменитьГод назад, Москва
Комментарий 152888691
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, благодарим вас за такой подробный отзыв и высокую оценку. Приносим свои извинения за накладки, которые случились в процессе доставки и поздравляем с покупкой!
Здравствуйте, благодарим вас за такой подробный отзыв и высокую оценку. Приносим свои извинения за накладки, которые случились в процессе доставки и поздравляем с покупкой!
Дмитрий Молдаванов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
обещали привезти через 3 дня. в итоге отзвонились и сказали что по тех причинам привезти не сможем... класс! 1-й интервал доставки до 20:00!!! вы еще ночью привезите... в общем качество доставки удовлетворительное! руководителям стоит что-то менять в этом плане!
Недостатки:
организация доставки
Комментарий:
за неудобство магазин принес свои извинения и в качестве бонуса сделал небольшой подарок. конфликт сглажен! К самому качеству товара претензий нет.
Год назад, Москва
Комментарий 152795966
Официальный представитель магазина
Ответ официального представителя магазина
Дмитрий, добрый день! Благодарим Вас за отзыв с высокой оценкой и обратную связь. Уже взяли в работу Ваши рекомендации. Спасибо.
Дмитрий, добрый день! Благодарим Вас за отзыв с высокой оценкой и обратную связь. Уже взяли в работу Ваши рекомендации. Спасибо.
Нельсон
10
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Привезли в назначенное время. Матрас хороший.
Год назад, Парголово
Комментарий 151563475
Официальный представитель магазина
Ответ официального представителя магазина
Нельсон, добрый день! Благодарим вас за высокую оценку и поздравляем с покупкой!
Нельсон, добрый день! Благодарим вас за высокую оценку и поздравляем с покупкой!
Игорь
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Недостатки:
Заказывал матрас. Обещали на одно число, этим числом я звоню в магазин и узнаю детали заказа, а оказывается доставку перенесли ещё на 2 недели, при этом ничего мне не сообщили. Отвратительное поведение
2 года назад, Челябинск
Комментарий 151099853
Официальный представитель магазина
Ответ официального представителя магазина
Игорь, добрый день! Благодарим вас за критическую оценку нашей работы. Обязательно проведём работу с логистической службой для ликвидации подобных случаев. Приносим свои извинения за сложившуюся ситуацию. При повторном обращении предоставим Вам скидку 5% на любой заказ.
Игорь, добрый день! Благодарим вас за критическую оценку нашей работы. Обязательно проведём работу с логистической службой для ликвидации подобных случаев. Приносим свои извинения за сложившуюся ситуацию. При повторном обращении предоставим Вам скидку 5% на любой заказ.
Елизавета И.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: доставка
Достоинства:
Сам матрас хороший, такой, как хотела. Менеджеры магазина, которые отвечают на телефонные звонки, всячески старались помочь с решением проблемы и делали все, что от них зависило. За это им спасибо!
Недостатки:
Логистика отвратительная!!!
Комментарий:
Мало того, что ждала матрас 2,5 месяца, вместо обещанных 1-1,5мес., так потом ещё и несколько дней не могли решить проблему с доставкой. У меня доставка была оплачена полностью с подъёмом на 5 этаж, до двери. Доставка осуществлялась компанией ПЭК. Когда груз прибыл, они позвонили и сказали, что у меня доставка оплачена только до подъезда. И началось несколько дней нервотрепки! Почему несколько дней? А потому что сотрудникам логистики именно столько потребовалось, чтобы сделать звонок в ПЭК, либо отправить им письмо по электронной почте с подтверждением полной оплаты! Хотя, когда звонила в сам магазин, менеджеры подтверждали, что у меня оплата числится полностью и что они уже не один раз отправляли запросы с моей проблемой в отдел логистики (так как сами не имеют возможности решать подобные вопросы). Но отделу логистики, видимо было долго не до этого! Благо, хоть, до платного хранения дело не дошло! Ну и, в добавок ко всему, матрас пришёл порванный и с грязным пятном, с песком.... Как будто его по асфальту возили(( Могла бы приложить фото, но здесь нет такой возможности
2 года назад, Москва
Комментарий 150600032
Официальный представитель магазина
Ответ официального представителя магазина
Елизавета, здравствуйте! Благодарим Вас за такой подробный отзыв о работе логистической службы. Нам важна обратная связь для дальнейшей работы по улучшению доставки до наших клиентов. Приносим извинения, что Вы столкнулись с такой сложностью.
Елизавета, здравствуйте! Благодарим Вас за такой подробный отзыв о работе логистической службы. Нам важна обратная связь для дальнейшей работы по улучшению доставки до наших клиентов. Приносим извинения, что Вы столкнулись с такой сложностью.
Олег Шульгин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Заказывал матрас Sontelle Coste Cody 90х200х9 см (номер заказа 1094773). Сам матрас сшит добротно, мягкий, спать комфортно. Доставка была быстрая.
Недостатки:
Специально заказывал матрас толщиной не менее 9 см, чтобы башкой не биться о металлическую распорку у головы. А матрас оказался всего 7 см. Теперь каждый раз, как буду биться головой о распорку, буду вас вспоминать. В описании товара, тогда, укажите, что толщина 9-сантиметрового матраса составляет 7 см, может, кому-то это принципиально.
2 года назад, Москва
Комментарий 150540279
Официальный представитель магазина
Ответ официального представителя магазина
Олег, здравствуйте! Благодарим вас за такой ценный комментарий к товару, обязательно учтем. Спасибо!
Олег, здравствуйте! Благодарим вас за такой ценный комментарий к товару, обязательно учтем. Спасибо!
Светлана
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Хороший магазин
Способ покупки: самовывоз
Достоинства:
Быстрая доставка, вежливые консультанты, хороший матрас за приемлемую цену.
Недостатки:
Заказала к матрасу наматрасник защитный - пришел с дыркой. Хорошо что по шву, зашили. А подушку которую прислали в подарок (которая якобы стоит около 1600р) я бы и за 300р не купила, просто чехол набитый скомканной ватой на ощупь.. но так как это подарок, то в счет не беру.
2 года назад, Севастополь
Комментарий 150437377
Официальный представитель магазина
Ответ официального представителя магазина
Светлана, добрый день! Благодарим вас за такой хороший и такой подробный отзыв о нашей работе. Поздравляем с покупкой!
Светлана, добрый день! Благодарим вас за такой хороший и такой подробный отзыв о нашей работе. Поздравляем с покупкой!
Евгений Отин
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Быстро оформили заказ и получили оплату
Недостатки:
Заказывал матрас для мамы(ей 80 с лишним лет, живет одна ) ,обговорили время доставки. Привезли не матрас а какой то коврик ,и не в то время которое обговорили. И началась переписка . Пришлите фото матраса,фото маркировки, и так несколько раз . Вместо того чтобы привезти то что нужно . В результате пожилой человек по вине менеджеров магазина ,три дня ждал чуда и согласований менеджеров и их совести между собой.
Комментарий:
Отдельное спасибо второму водителю который привез то что я заказывал , занес ,помог уложить матрас на место , извинился за всех .Большое ему спасибо.
2 года назад, Домодедово
Комментарий 150271269
Официальный представитель магазина
Ответ официального представителя магазина
Евгений, добрый день! Благодарим вас за ваш комментарий и приносим свои извинения за доставленные неудобства. Поздравляем с покупкой!
Евгений, добрый день! Благодарим вас за ваш комментарий и приносим свои извинения за доставленные неудобства. Поздравляем с покупкой!
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