Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине МАТРАСМОЛЛ

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Сергей Попков
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Переносили доставку 2 раза. Пытались навязать время доставки.
Месяц назад
Отзывы старше 3 месяцев
Евгений Сидоров
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер не сообщил, когда приедет • Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Заказывал на определенный день. Не привезли и при обращении к продавцу один ответ - "с Вами свяжется водитель". Водитель в тот день не связался. В чате не отвечали. На следующий день пришлось самому обращаться и выяснять где заказ. Спустя 1,5ч. ответили, что машина сломалась и поэтому не доставили заказ, но почему-то никто не догадался оповестить о переносе срока доставки или хотя бы сообщить, что сегодня доставки не будет. За это оценка 3 звезды. В последующую доставку, через двое суток от первоначально назначенной даты и по самому товару нареканий уже не было.
3 месяца назад
Комментарий 169971818
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Добрый день, Евгений! Мы приносим Вам свои извинения за возникшую ситуацию! Надеемся, что это событие не омрачило впечатления от самого товара! Дарим Вам скидку на следующий заказ 5 % в качестве компенсации. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
Добрый день, Евгений! Мы приносим Вам свои извинения за возникшую ситуацию! Надеемся, что это событие не омрачило впечатления от самого товара! Дарим Вам скидку на следующий заказ 5 % в качестве компенсации. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
Алексей К.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
Комментарий:
Отвратительная доставка. Дату переносили, но и даже с учетом переноса, привезли с опозданием, на следующий день. Курьер молодец, вопросов нет, вежлив, поднял на этаж, к самой службе доставки вопросы есть. Дозвониться невозможно. Сроки срывают. В общем мое пожелание, работать с ответственными компаниями, которые исполняют свои обязательства.
3 месяца назад
DTM
5
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Заказ доставили не в тот день • Не предупредили о переносе даты
Комментарий:
Перенесли дату доставки без согласования
4 месяца назад
Комментарий 169971708
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Здравствуйте, Сергей Петрович! Благодарим Вас за отзыв. Ваше замечание принято, обязательно будем стремится улучшить логистику. Дарим Вам скидку на следующий заказ 5 % в качестве компенсации. Вам достаточно будет связаться с нами через чат Яндекс Маркета. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
Здравствуйте, Сергей Петрович! Благодарим Вас за отзыв. Ваше замечание принято, обязательно будем стремится улучшить логистику. Дарим Вам скидку на следующий заказ 5 % в качестве компенсации. Вам достаточно будет связаться с нами через чат Яндекс Маркета. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
мария
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Привезли не то или не все товары
5 месяцев назад
Комментарий 167878142
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Александра Т.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
5 месяцев назад
Комментарий 167878141
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Татьяна
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • Курьер приехал не в то время
5 месяцев назад
Комментарий 167878138
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Каринка
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
Заказ доставили не в тот день
5 месяцев назад
Комментарий 167878137
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Благодарим Вас за отзыв. Приносим Вам свои искренние извинения за сложившуюся ситуацию. Надеемся, что Вы еще вернетесь к нам и мы сможем изменить ваше впечатление о нас.
Alexey Popov
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил магазин
Недостатки:
• Курьер был невежлив • Курьер не сообщил, когда приедет • Курьер приехал не в то время • Заказ доставили не в тот день • Не предупредили о переносе даты
5 месяцев назад
Комментарий 169971587
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Здравствуйте, Alexey! Благодарим Вас за отзыв. Ваше замечание принято, обязательно будем стремится улучшить логистику. К сожалению, в службе логистики происходят сбои и повлиять порой бывает очень сложно. Дарим Вам скидку на следующий заказ 10% в качестве компенсации. Вам достаточно будет связаться с нами через чат Яндекс Маркета. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
Здравствуйте, Alexey! Благодарим Вас за отзыв. Ваше замечание принято, обязательно будем стремится улучшить логистику. К сожалению, в службе логистики происходят сбои и повлиять порой бывает очень сложно. Дарим Вам скидку на следующий заказ 10% в качестве компенсации. Вам достаточно будет связаться с нами через чат Яндекс Маркета. Всего доброго, с уважением МАТРАСМОЛЛ.ru.
Олег С.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказ оформлен на Яндекс Маркет
Доставил Яндекс Маркет
Яндекс доставка оплаченного мною товара, ожидалась мною 6 суток, 3 суток отпрашивался с работы в пустую, каждый день меня уверяли что привезут завтра и опять не привозили! служба поддержки Нулевая, ничем не помогает только сожалеет и пересылает копированный текст, ничего решить не может и ситуацией не владеет! Продавец Шумилин! Разачарован таким подходом к клиентам, непроффессионализмом сотрудников, откровенным враньём! Покупать что то в Яндекс маркете больше ничего не хочу! Мною потеряны 3 суток рабочего дня минус в зарплате! Все что смогла сделать служба поддержки они сожалеет! Другим клиентам не рекомендую оплачивать товар раньше доставки, привезли оплатили! Так как они не особо торопятся доставлять вам оплаченный товар! Сначала товар потом деньги только так!
5 месяцев назад
Комментарий 168689529
Логотип МАТРАСМОЛЛ
МАТРАСМОЛЛ
Ответ официального представителя магазина
Добрый день. Олег! Доставку Вам осуществлял Яндекс Маркет. Вы поставили оценку магазину( Нам очень жаль, что так получилось и Маркет не доставил заказ вовремя. Мы отгрузили им заказ точно в срок., вины магазина нет). Надеемся, что Вы еще вернетесь к нам за заказом. Все благ!
Добрый день. Олег! Доставку Вам осуществлял Яндекс Маркет. Вы поставили оценку магазину( Нам очень жаль, что так получилось и Маркет не доставил заказ вовремя. Мы отгрузили им заказ точно в срок., вины магазина нет). Надеемся, что Вы еще вернетесь к нам за заказом. Все благ!
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