Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине Matrochka

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Юлия Л.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Большой ассортимент.
Недостатки:
Просроченные духи! У вторых вообще нет опознавательных знаков.
Комментарий:
Заказала два флакона духов, при курьере не посмотрела товар внимательно. Одни духи оказались со сроком годности до 01.22. А я их покупала маме к Новому году! Вторые-подруге на день рождения, на них вообще никаких сроков и наклеек не оказалось. Разочарована. До этого один раз делала заказ в Матрешке, было все нормально. А теперь вот стоит задуматься…
2 года назад, Москва
Оксана Е.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: самовывоз
Достоинства:
Первое впечатление, большой выбор.
Недостатки:
Духи оказались совершенно не похожи на оригинал, аромат не соответствует, после того, как надушилась, через 15 минут уже, как и не было их, и даже близко нет никакого оттенка запаха и аромата, они не чувствуются, когда оригинал сохраняется на одежде долгое время. Очень жаль, что при самовывозе нельзя вскрывать упаковку, так как на флаконе заметно, даже мелкий шрифт не ровный. Консультанты очень вежливы по телефону и уверяют, что все очень хорошего качества, и т д... Но когда я обратилась поменять товар не соответствующего качества, мне отказали, и уже не были так вежливы. Я не пишу никому никогда отзывы, плохие, но здесь просто не выдержала, 6000 рублей, и такой обман, и никакого возврата, это не только мое мнение. Если такого качества духи, хотя бы не обманывайте покупателей, о том, что это оригинал.
4 года назад, Москва
Комментарий 102311925
Matrochka
Ответ официального представителя магазина
Вопрос с клиентом решен положительно. Произведен обмен продукции.
Вопрос с клиентом решен положительно. Произведен обмен продукции.
Larin D.
2
Способ покупки: самовывоз
Отзыв не учитывается в рейтинге магазина
Достоинства:
ассортимент
Недостатки:
отказ в возврате не оригинальной туалетной воды
Комментарий:
Добрый день! 6 мая 2019 года приобрел Т/В (самовывоз м. Пушкинская Настасьинский переулок, д. 8, стр. 2) Givenchy Givenchy Pour Homme 100 мл (три шт)заказ № 18542921. Туалетная вода оказалась не оригинальная. Хотя копия хорошего качества,но все же копия! Магазин отказался сделать возврат заказа, о чем я сожалею и оставляю за собой право обратиться в иные органы за помощью. Мною была написана претензия, ответа не последовало. С уважением, Дмитрий. 963-7114419
4 года назад, Москва
Комментарий 102194015
Matrochka
Ответ официального представителя магазина
Проблема решена. За данную продукцию клиенту были возвращены денежные средства.
Проблема решена. За данную продукцию клиенту были возвращены денежные средства.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
На сайте есть в наличии, в действительности нет. Причем узнали об этом, в день доставки, позвонив в магазин сами(в этот момент товар на сайте так же значился в наличии). Так что чуть не оставили человека без подарка
Изменить5 лет назад, Москва
Сергей К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Отправляют оперативно и в срок.
Недостатки:
Заказ N266047. 17 мая приобрёл Hermes Terre D`Hermes 200мл. Вода оказалась абсолютно не стойкой. Буквально через 20 минут запаха уже не слышно... Наносили и на тело и на одежду не только мне, но и друзьям и родственникам. У всех одно и то же. Через 20 минут аромат не слышит никто. Хотя по многочисленным обсуждениям на всевозможных форумах - вода ОЧЕНЬ стойкая. Очень опечален этим фактом. До этого неоднократно приобретал духи и туалетную воду и женскую и мужскую и проблем не было. Но вот с этой туалетной водой просто беда... Отдать шесть с лишним тысяч рублей и получить в итоге фальсификат? Очень надеюсь, что руководство магазина примет меры и предложит мне какой-либо выход из данной ситуации, дабы не позорить свою репутацию и честь.
Комментарий:
Если ситуация будет решена положительно, то готов и дальше приобретать продукцию, так как до этого заказа претензий не было...
5 лет назад, Воронеж
Комментарий 100650522
Matrochka
Ответ официального представителя магазина
Добрый день, Сергей Очень жаль, что вы остались разочарованы доставленным заказом. Не могли бы вы выслать фотографии флакона и коробки полученного товара на почту? С нашей стороны могу сообщить, что наш магазин тщательно следит за качеством парфюмерии, представленной в нашем интернет- магазине. Ваша претензия будет рассмотрена в кротчайшие сроки.
Добрый день, Сергей Очень жаль, что вы остались разочарованы доставленным заказом. Не могли бы вы выслать фотографии флакона и коробки полученного товара на почту? С нашей стороны могу сообщить, что наш магазин тщательно следит за качеством парфюмерии, представленной в нашем интернет- магазине. Ваша претензия будет рассмотрена в кротчайшие сроки.
Alexey K.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Недостатки:
Московский колл-центр. Отвечает парень с адским перегаром так, будто он директор матрёшки, грубит, врёт, перебивает. Служба доставки худшая из сторонних. Не дозваниваются, не шлют смс. По словам знатока на проводе, у них уже год война с этой службой доставки, а менять очень затратно. Затратно не менять.
Комментарий:
В России вообще есть интернет-магазины парфюма?
6 лет назад, Санкт-Петербург
Пользователь удален
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
Пока не нашел
Недостатки:
Сделал заказ на 14.02.2017 с 10 до 17. Днем (в 14.00 позвонил оператору уточнил, все ли нормально - сказали все отлично, курьер уже едет) В 17.15 позвонил сам - через 5 минут перезвонил курьер, сказал, что может подъехать через час-полтора. А время то уже вышло. То есть магазин заказ свой во время не выполнил.
7 лет назад, Москва
BRAIN
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
цена,вежливые курьеры
Недостатки:
ВЫСОКОМЕРНЫЕ ОПЕРАТОРЫ НА ТЕЛЕФОНЕ ,ПРИЧЕМ ВСЕГДА.Начатый парфюм в сомнительной упаковке.
Комментарий:
В этом магазине я заказываю только потому что тут немного менее цена и стоимость доставки в МО.Заказала парфюм,сразу скажу недешевый ,люксовый.Когда курьер уехал,вскрыла,сразу обратила внимание что слюда на коробке не плотни прилегает,когда открыла парфюм в районе спрея было влажно и при первом пробном распылении он сразу брызнул,а так у нового парфюма быть не должно.Позор тебе матрешка!!!
7 лет назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Плохой магазин
Способ покупки: доставка
Достоинства:
широкий ассортимент
Недостатки:
просроченная продукция, хамоватый call center, доставка не в срок
Комментарий:
Заказала крем, который почему-то стало почти невозможно найти в розничных магазинах РФ. Заказала доставку на четверг, должны были привезти 13 до 18. В пять вечера звонит курьер, спрашивает, до которого часу могу принять. До 19 могу. Курьер ставит перед фактом: "не, я сегодня к вам не успею". Ни извините, ни чего. Ок, говорю, давайте тогда завтра. "Хорошо, я ПОСТАРАЮСЬ завтра". В итоге в пятницу привезли заказ. Курьер сказал, что иногда путают, надо проверить - к счастью заказ оказался верным. Меня немного смутил дизайн крема, он уже обновлялся. Решила в интернете проверить срок годности по баркоду, и что же мы имеем: истек в сентябре 2015 года! 2015, Карл! Это ж насколько наплевательски надо относится к поставляемой продукции! Звоню, сообщаю о проблеме. Не извините, ни вопросов, только “Есть карта сбербанка?”. Операторы хамят, ощущение, что это моя проблема и магазина это не касается. В итоге чтобы вернуть деньги необходимо вернуть товар курьеру уже в другой день и после этого ожидать возврата. Деньги сразу перевели, тут без нареканий. В общем, думайте сами, решайте сами, а уж если что-то там заказываете - проверяйте срок годности продукции! p.s. смотрю на эти отзывы в 5 звезд, все как под шаблон, явно заказные.
Изменить7 лет назад, Санкт-Петербург
Артём Дулимов
5
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Возможно цены,вежливый персонал
Недостатки:
Обманывают или допускают серьёзные ошибки по доставке...
Комментарий:
Заказывал в данном магазине туалетную воду L'eau Par Kenzo Wild edition pour femme 50мл. (заказ №192523). Заказ нужен был на следующий рабочий день и никак позже, т.к. покупался в подарок. Магазин в этом плане не подвёл - заказ привезли. Но, к большому огорчению, привезли другую туалетную воду Kenzo Wild (которая оказалась ещё и дешевле по маркету). Пришлось принять товар дабы не остаться совсем без подарка. Задавал вопрос на сайте магазина из-за чего так произошло и почему привезли не тот товар - ответа нет уже почти месяц.
8 лет назад, Москва
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(заказ №192523). Заказ нужен был на следующий рабочий день и никак позже, т.к. покупался в подарок. Магазин в этом плане не подвёл - заказ привезли. Но, к большому огорчению, привезли другую туалетную воду Kenzo Wild (которая оказалась ещё и дешевле по маркету). Пришлось принять товар дабы не остаться совсем без подарка. 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В итоге в пятницу привезли заказ. Курьер сказал, что иногда путают, надо проверить - к счастью заказ оказался верным. Меня немного смутил дизайн крема, он уже обновлялся. Решила в интернете проверить срок годности по баркоду, и что же мы имеем: истек в сентябре 2015 года! 2015, Карл! Это ж насколько наплевательски надо относится к поставляемой продукции! Звоню, сообщаю о проблеме. Не извините, ни вопросов, только “Есть карта сбербанка?”. Операторы хамят, ощущение, что это моя проблема и магазина это не касается. В итоге чтобы вернуть деньги необходимо вернуть товар курьеру уже в другой день и после этого ожидать возврата. Деньги сразу перевели, тут без нареканий.\r\nВ общем, думайте сами, решайте сами, а уж если что-то там заказываете - проверяйте срок годности продукции!\r\np.s. смотрю на эти отзывы в 5 звезд, все как под шаблон, явно заказные.","pro":"широкий ассортимент","contra":"просроченная продукция, хамоватый call center, доставка не в срок","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":14,"reject":1,"total":15,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[]},"68110892":{"entity":"review","id":"68110892","isCpa":false,"recommend":false,"shopId":3294,"userId":260074503,"anonymous":0,"created":1486474471000,"averageGrade":2,"comment":"В этом магазине я заказываю только потому что тут немного менее цена и стоимость доставки в МО.Заказала парфюм,сразу скажу недешевый ,люксовый.Когда курьер уехал,вскрыла,сразу обратила внимание что слюда на коробке не плотни прилегает,когда открыла парфюм в районе спрея было влажно и при первом пробном распылении он сразу брызнул,а так у нового парфюма быть не должно.Позор тебе матрешка!!!","pro":"цена,вежливые курьеры","contra":"ВЫСОКОМЕРНЫЕ ОПЕРАТОРЫ НА ТЕЛЕФОНЕ ,ПРИЧЕМ ВСЕГДА.Начатый парфюм в сомнительной упаковке.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":12,"reject":0,"total":12,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"68250990":{"entity":"review","id":"68250990","isCpa":false,"recommend":false,"shopId":3294,"userId":1130000003430139,"anonymous":0,"created":1487082371000,"averageGrade":2,"comment":null,"pro":"Пока не нашел","contra":"Сделал заказ на 14.02.2017 с 10 до 17. Днем (в 14.00 позвонил оператору уточнил, все ли нормально - сказали все отлично, курьер уже едет) В 17.15 позвонил сам - через 5 минут перезвонил курьер, сказал, что может подъехать через час-полтора. А время то уже вышло. То есть магазин заказ свой во время не выполнил.","type":0,"delivery":0,"deliveredBy":null,"orderId":"227429","votes":{"agree":4,"reject":2,"total":6,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[]},"74203700":{"entity":"review","id":"74203700","isCpa":false,"recommend":false,"shopId":3294,"userId":293900337,"anonymous":0,"created":1512551313000,"averageGrade":2,"comment":"В России вообще есть интернет-магазины парфюма?","pro":null,"contra":"Московский колл-центр. Отвечает парень с адским перегаром так, будто он директор матрёшки, грубит, врёт, перебивает. Служба доставки худшая из сторонних. Не дозваниваются, не шлют смс. По словам знатока на проводе, у них уже год война с этой службой доставки, а менять очень затратно. Затратно не менять.","type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":29,"reject":3,"total":32,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Санкт-Петербург"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"79408060":{"entity":"review","id":"79408060","isCpa":false,"recommend":false,"shopId":3294,"userId":1130000023252930,"anonymous":0,"created":1528056878000,"averageGrade":2,"comment":"Если ситуация будет решена положительно, то готов и дальше приобретать продукцию, так как до этого заказа претензий не было...","pro":"Отправляют оперативно и в срок.","contra":"Заказ N266047. 17 мая приобрёл Hermes Terre D`Hermes 200мл. Вода оказалась абсолютно не стойкой. Буквально через 20 минут запаха уже не слышно... Наносили и на тело и на одежду не только мне, но и друзьям и родственникам. У всех одно и то же. Через 20 минут аромат не слышит никто. Хотя по многочисленным обсуждениям на всевозможных форумах - вода ОЧЕНЬ стойкая. Очень опечален этим фактом. До этого неоднократно приобретал духи и туалетную воду и женскую и мужскую и проблем не было. Но вот с этой туалетной водой просто беда... Отдать шесть с лишним тысяч рублей и получить в итоге фальсификат? Очень надеюсь, что руководство магазина примет меры и предложит мне какой-либо выход из данной ситуации, дабы не позорить свою репутацию и честь.","type":0,"delivery":0,"deliveredBy":null,"orderId":" N266047","votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Воронеж"},"isProblemResolved":false,"factors":[{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":5,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":5,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":5,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null}]},"86335159":{"entity":"review","id":"86335159","isCpa":false,"recommend":false,"shopId":3294,"anonymous":1,"created":1547672001000,"averageGrade":2,"comment":"На сайте есть в наличии, в действительности нет. \nПричем узнали об этом, в день доставки, позвонив в магазин сами(в этот момент товар на сайте так же значился в наличии).\nТак что чуть не оставили человека без подарка\n","pro":null,"contra":null,"type":0,"delivery":0,"deliveredBy":null,"orderId":null,"votes":{"agree":2,"reject":0,"total":2,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":3,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null}]},"90963109":{"entity":"review","id":"90963109","isCpa":false,"recommend":false,"shopId":3294,"userId":54593314,"anonymous":0,"created":1559816983000,"averageGrade":2,"comment":"Добрый день! 6 мая 2019 года приобрел Т/В (самовывоз м. Пушкинская\nНастасьинский переулок, д. 8, стр. 2)\nGivenchy Givenchy Pour Homme 100 мл (три шт)заказ № 18542921. Туалетная вода оказалась не оригинальная. Хотя копия хорошего качества,но все же копия! Магазин отказался сделать возврат заказа, о чем я сожалею и оставляю за собой право обратиться в иные органы за помощью. Мною была написана претензия, ответа не последовало.\nС уважением, Дмитрий. 963-7114419","pro":"ассортимент","contra":"отказ в возврате не оригинальной туалетной воды","type":0,"delivery":1,"deliveredBy":null,"orderId":"18542921 (292893)","votes":{"agree":4,"reject":0,"total":4,"isActive":true},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":true,"factors":[{"factorId":2,"value":3,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":2,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":0,"value":4,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":3,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]},"94602071":{"entity":"review","id":"94602071","isCpa":false,"recommend":false,"shopId":3294,"userId":638686480,"anonymous":0,"created":1568187160000,"averageGrade":2,"comment":null,"pro":"Первое впечатление, большой выбор.","contra":"Духи оказались совершенно не похожи на оригинал, аромат не соответствует, после того, как надушилась, через 15 минут уже, как и не было их, и даже близко нет никакого оттенка запаха и аромата, они не чувствуются, когда оригинал сохраняется на одежде долгое время. Очень жаль, что при самовывозе нельзя вскрывать упаковку, так как на флаконе заметно, даже мелкий шрифт не ровный. Консультанты очень вежливы по телефону и уверяют, что все очень хорошего качества, и т д... Но когда я обратилась поменять товар не соответствующего качества, мне отказали, и уже не были так вежливы. Я не пишу никому никогда отзывы, плохие, но здесь просто не выдержала, 6000 рублей, и такой обман, и никакого возврата, это не только мое мнение. 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Вперёд
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Оформил заказ, заказ приняли в работу, укомплектовали, и в момент когда заказ нужно было передать курьеру на доставку заказ отменили. Позвонили по телефону и сообщили что данного парфюма нет в наличии. На следующий день на сайте магазина появляется тот самый парфюм но дороже на 2 тыс . руб. Очень не красиво себя ведут эти ребята. Крайне не советую оформлять заказы через этот магазин. Уважающие себя компании так не ведут.","type":0,"delivery":null,"deliveredBy":null,"orderId":"345488","votes":{"agree":9,"reject":6,"total":15},"photos":[],"videos":[],"region":{"entity":"region","name":"Москва"},"isProblemResolved":false,"factors":[{"factorId":0,"value":1,"title":"Скорость обработки заказа","factorType":0,"count":1,"factorStatistic":null},{"factorId":2,"value":1,"title":"Общение","factorType":0,"count":1,"factorStatistic":null},{"factorId":3,"value":1,"title":"Соответствие товара описанию","factorType":0,"count":1,"factorStatistic":null},{"factorId":1,"value":1,"title":"Качество доставки или выдачи товара","factorType":0,"count":1,"factorStatistic":null}]}},"offerShowPlace":{},"promo":{},"aggregatePromo":{},"product":{},"vendor":{},"category":{}}}
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