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Заказ оформили, цвет приехал не тот, стенка по качеству отстой (картонная) все комплектующие не те месяц мы с ними боремся чтобы прислали комплектующие не достающие, писали официальные письма, нам согласовали что приедет сборщик и сам нам её дособерет и привезет комплектующие... Приехал доставщик не достающих деталей оставил все это и уехал.. А привёз совсем не то что нужно... И сейчас я даже дозвониться не могу до них....не связывайтесь с этой шараш-монтаж фирмой. Будем судиться!!!!!!
Есть очень хорошие современные модели диванов и кресел.
Недостатки:
При заказе дивана по телефону я уточнила, можно ли оплатить по безналу. Мне сначала сказали, что можно по QR коду, затем сказали, что можно только по счету, при этом + 6% к цене за эквайринг. Я сказала, что куплю диван в любом случае, пусть запускают в производство, только через несколько дней уточню, налом буду платить или безналом. Менеджер мне подтвердила заказ. Мне был важен срок доставки. через несколько дней мы созвонились, я сказала, что платить буду налом, привезут ли мне заказ в согласованный срок. На это мне менеджер заявила/, что заказ она не пустила в работу без подтверждения и, соответственно, доставить диван в срок они не смогут. Так фирма лишилась заказа.
1 Стенка не соответствует фотографии на сайте, место разделённых дверей по факту сплошные; 2 В коробках отсутствует схема сборки, вложено только фотография с сайта; 3 Не намечены отверстия для петель; 4 Есть детали, которые непонятно куда установить; 4 Есть механизмы открывания дверей, непонятно куда их ставить.
Комментарий:
Первая неприятность, это доставка ночью. С 3 ночи до 7 утра; я не жадный, люблю сам повозится с мебелью, чтобы знать где слабые места у конструкции. Но когда открываешь упаковки и там все в разнобой, так ещё и схемы нету. Много механизмов открывания дверей и нету ещё пометок для установки этих механизмов. Остаётся, только с рулеткой бегать и методам тыка подбирать.
Здравствуйте, Михаил! Приносим искренние извинения от лица компании за доставленные неудобства. Нам необходимо разобраться в данной ситуации. Просьба указать номер Вашего заказа.
С уважением, отдел качества интернет-магазина мебели www.mebelhouseshop.ru
Здравствуйте, Михаил! Приносим искренние извинения от лица компании за доставленные неудобства. Нам необходимо разобраться в данной ситуации. Просьба указать номер Вашего заказа.
С уважением, отдел качества интернет-магазина мебели www.mebelhouseshop.ru
Читать дальше
Ещё 18 человек поставили магазину оценку, но ничего не написали о нём
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