Огромный выбор косметики, что иногда теряешься на чем конкретно остановить свой выбор. В случае возникновения вопросов, консультанты магазина дают исчерпывающую информацию. И выбор косметики становится очевиден. Заказывала неоднократно косметику, по упаковке нареканий и замечаний нет. Постоянно присутствуют скидки. Цены тоже приятно удивляют. Нужно понимать, что это все же профессиональна косметика, а не массового спроса. Я рада, что открыла для себя такой магазин.
Заказала тоник и мыло для умывания GIGI. До этого брала у официального поставщика. Судя по баночкам и штрих кодам - оригинал. Но внутри откровенная подделка. Запах обоих средств отличается от оригинала, консистенция мыла более жидкая. Рискнула и попробовала использовать. После применения - стянутость, шелушение и высыпания! Ужасно обидно и жалко потраченных денег!
Комментарий:
Upd: после публикации отзывов на сайте вернули деньги. Отзывы удалили)
Добрый день, Мария!
Вы поставили оценку 1 магазину, у которого получили бесплатно оригинальную косметику GiGi, которая Вам по какой-либо причине могла не подойти. У нас в открытом доступе есть все необходимые сертификаты в том числе и на данную продукцию. Вы занизили нам рейтинг за то, что мы клиентоориентированный магазин и стараемся сделать для клиентов максимально комфортные условия.
В итоге ситуация следующая:
1. Вы получили оригинальную косметику GiGi.
2. Мы получили заниженный рейтинг.
3. В глазах наших клиентов мы выглядим как продавец неоригинальной продукции (подделки).
Это некрасиво с Вашей стороны.
Добрый день, Мария!
Вы поставили оценку 1 магазину, у которого получили бесплатно оригинальную косметику GiGi, которая Вам по какой-либо причине могла не подойти. У нас в открытом доступе есть все необходимые сертификаты в том числе и на данную продукцию. Вы занизили нам рейтинг за то, что мы клиентоориентированный магазин и стараемся сделать для клиентов максимально комфортные условия.
В итоге ситуация следующая:
1. Вы получили оригинальную косметику GiGi.
2. Мы получили заниженный рейтинг.
3. В глазах наших клиентов мы выглядим как продавец неоригинальной продукции (подделки).
Это некрасиво с Вашей стороны.
Добрый день, Вера!
Благодарим Вас за обратную связь! Цены у нас на сайте соответствуют требованиям дистрибьюторов брендов в России, т.к. мы работаем только с официальными дистрибьюторами.
Постоянным клиентам мы предоставляем скидки до 20%. Будем рады Вашим заказам!
С уважением, MESOFORIA.RU
Добрый день, Вера!
Благодарим Вас за обратную связь! Цены у нас на сайте соответствуют требованиям дистрибьюторов брендов в России, т.к. мы работаем только с официальными дистрибьюторами.
Постоянным клиентам мы предоставляем скидки до 20%. Будем рады Вашим заказам!
С уважением, MESOFORIA.RU
Добрый день, Юлия! Благодарим Вас за обратную связь! Мы работаем только с официальными дистрибьюторами брендов. Могли бы Вы подсказать номер заказа или номер телефона, на который был оформлен заказ, чтобы мы могли более подробно разобраться в ситуации и связаться с Вами для уточнения деталей. Заранее благодарим Вас за ответ!
Добрый день, Юлия! Благодарим Вас за обратную связь! Мы работаем только с официальными дистрибьюторами брендов. Могли бы Вы подсказать номер заказа или номер телефона, на который был оформлен заказ, чтобы мы могли более подробно разобраться в ситуации и связаться с Вами для уточнения деталей. Заранее благодарим Вас за ответ!
2 года отоваривалась для себя. На более не хватило меня.
Недостатки:
Соглашусь с отзывом ниже. Товар в наличии на сайте, по факту нет. Но это было осенью. Сейчас решила опять заказать, отправила водителя за заказом с самовывозом, водитель на пороге, а мне сообщают по телефону самовывоз не работает. А для чего с сайта есть возможность его заказать и оплату так же сделать. Недоработка, очередной косяк. Ладно... Водитель уехал ни с чем. Оператор / сотрудник Мезоэстетик по имени Кристина, клиентооринтированность полностью отсутствует, хамство и некомпетентность. На будущее процветание данному интернет магазину - хотите развивать ваш бизнес, начните чистить с хвоста. Могу подробнее с руководителем пообщаться, о работе ваших сотрудников. К большому сожалению, контакты его / её секрет, по крайней мере ваши девочки так отвечают.
Добрый день, Татьяна! Приносим свои извинения за сложившуюся ситуацию. Благодаря Вашему отзыву мы уже добавили комментарии к способу доставки "Самовывоз из магазина" - Временно недоступен. Работу с менеджерами уже проводим. Надеемся, что Вы останетесь в числе наших клиентов! Благодарим Вас за обратную связь! С уважением, Mezoestetic.ru
Добрый день, Татьяна! Приносим свои извинения за сложившуюся ситуацию. Благодаря Вашему отзыву мы уже добавили комментарии к способу доставки "Самовывоз из магазина" - Временно недоступен. Работу с менеджерами уже проводим. Надеемся, что Вы останетесь в числе наших клиентов! Благодарим Вас за обратную связь! С уважением, Mezoestetic.ru
Обман. Указана низкая цена - скидка, но на самом деле товара в наличии нет, на сайте - в наличии. Приняли заказ, да ещё прислали СМС с подтверждением. Затем был звонок, что товара нет.
Mesoforia, И тем не менее, почему-то статус товара, до сих пор, указан - в наличии и товар доступен для заказа...
Mesoforia, И тем не менее, почему-то статус товара, до сих пор, указан - в наличии и товар доступен для заказа...
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