Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине МногоСна - матрасы и товары для сна

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Оставили заказ на сайте, никто не перезвонил в течении дня, до оператора не дозвониться
Изменить2 года назад, Киров
Комментарий 150609947
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: покупка в магазине
Недостатки:
Отвратительная консультация, грубые работники.
Изменить2 года назад, Томск
Комментарий 150482091
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Ольга Д.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
не привезли заказанный товар
Комментарий:
Заказала на сайте кровать заказ №351339 от 20.01.2022 г. Со мной связались, согласовали доставку и сборку кровати на 04.02.2022 г. В день доставки сама 4 раза звонила в магазин узнать будет ли доставку, каждый раз получила ответ - у нас нет никакой информации, мы не можем связаться со службой доставки, информация будет в понедельник, но если доставка согласована, значит все привезут до 24.00, сидите дома ждите. Просидели дома весь день, отменила дела. а кровать так и не дождалась, хорошо, что оплата была при получении, а то как я понимаю не было бы ни денег, ни кровати. При этом никто из магазина со мной так и не связался, видимо для них это нормальная практика
2 года назад, Подольск
Комментарий 150378896
Официальный представитель магазина
Ответ официального представителя магазина
Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Андрей Трифонов
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Нет
Недостатки:
Доставка не работает совсем, менеджеры по телефону ничего не могут сказать, где находится заказ и в каком статусе не известно. В письме подтверждающем заказ нет никакой информации по срокам, нет информирования о изменении статуса заказа (в производстве, транспортировка, доставка и другое).
Комментарий:
Заказал матрас 11 января, в письме подтверждения заказа нет информации о сроках, устно менеджер оформляющий заказ сообщил сроки в 4-5 дней. 14 января позвонил с целью узнать где мой заказ, мне сообщили, что еще на производстве и 4-5 дней это только производство. 21 января опять позвонил, менеджер проговорилась, что у меня стоит доставка 19 января и спросила "с Вами не связывались?", обещала, что кто-то перезвонит. Тишина. Через 2 часа еще раз звоню, точно такая же петрушка, сейчас Вам перезвонят и тишина. Вывод - Магазин пустых обещаний. Судя по отсутствию активных действий от магазина радуюсь, что оплату привык делать при получении. Наверное они её уже не получат.
2 года назад, Новосибирск
Комментарий 150291503
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Андрей! Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Здравствуйте, Андрей! Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Екатерина Ивоненская
1
Способ покупки: доставка
Отзыв не учитывается в рейтинге магазина
Достоинства:
Операторы работают хорошо, девочки вежливые, внимательные. Доставка осуществлена вовремя.
Недостатки:
Заказала матрасы - топперы разных размеров, доставили одинаковые! И те, которые доставили, оказались совсем непохожими на предлагаемые магазином! Чехол - обыкновенная тряпка, не простеганная, грязноватого цвета! Один из матрасов оказался ,,сломан,,! Т.е.очень сильный загиб, который не расправился! Не советую покупать в этом магаз+6ине!
2 года назад, Москва
Комментарий 150211734
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Екатерина! Приносим свои извинения за сложившуюся ситуацию. Ваша претензия была передана в отдел рекламаций 12.01.2022. Ожидайте пожалуйста, с Вами свяжутся. Благодарим за обратную связь.
Здравствуйте, Екатерина! Приносим свои извинения за сложившуюся ситуацию. Ваша претензия была передана в отдел рекламаций 12.01.2022. Ожидайте пожалуйста, с Вами свяжутся. Благодарим за обратную связь.
ALEX LAW
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Нет
Недостатки:
Отвратительный интернет-магазин, на сайте указано, что при заказе до 16.00 матрас привезут сегодня. Сделал заказ до 16.00 2 января, менеджер принял заказ. После этого никто не перезвонил, заказ мой не привезли ни в этот день, ни на следующий. Выбирайте другие магазины.
2 года назад, Москва
Комментарий 150189613
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Мои размеры заказа приняли и отправили на завод, быстро. В течении 6 дней, заказ был у меня, но кот в мешке. Доставили не то что заказывал.
Недостатки:
Не из-за моей вины. Размеры матраса доставили меньше, и меня делают виновным.
Комментарий:
Если сними свяжитесь и с ихней стороны будут бока, доказывать что вы правы прийдётся в суде. Мне приходится решить проблему ихнего бока через суд.
Изменить2 года назад, Москва
Комментарий 150244649
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день, Александр Викторович. Согласно характеристикам, указанным на нашем сайте, заказанный вами матрас имеет высоту 6 см. Была прослушана запись разговора с подтверждением заказа - при подтверждении высота в 10 см менеджером не озвучивалась. Матрас был изготовлен согласно вашему заказу. На данный момент мы проверяем всю информацию по вашему заказу.
Добрый день, Александр Викторович. Согласно характеристикам, указанным на нашем сайте, заказанный вами матрас имеет высоту 6 см. Была прослушана запись разговора с подтверждением заказа - при подтверждении высота в 10 см менеджером не озвучивалась. Матрас был изготовлен согласно вашему заказу. На данный момент мы проверяем всю информацию по вашему заказу.
Ольга Кищик
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстрое оформление и доставка товара
Недостатки:
Заломы на матрасе. Сильный запах химии.
Комментарий:
Матрас доставили в скрученном виде (хотя на сайте указано, что доставляется не в скрутке). Позвонила в магазин, мне ответили, что скручивает матрас производитель и с ним ничего не случиться и нужно подождать 72 часа. В итоге, по прошествии этого времени, матрас не распрямился и заломы так и остались. Оплачивала наличными курьеру. При оплате, сказали что чек придет на почту, но чек так и не пришел (видимо специально не отправляют чек, чтобы создать проблемы при возврате). Но по закону, могу вернуть и без чека. Оформила документы на возврат.
2 года назад, Челябинск
Комментарий 150253368
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Приносим свои извинения за сложившуюся ситуацию. Ваша претензия была передана в отдел рекламаций 24.12.2021. По информации от производителя, был осуществлен возврат. По новым правилам предоставления документов, чеки предоставляются по запросу, на эл.почту. ТК DPD предоставляет чеки только в электронном виде, в соответствии с п.3 ст. 1.2 федерального закона от 22.05.2003 № 54-ФЗ.
Здравствуйте. Приносим свои извинения за сложившуюся ситуацию. Ваша претензия была передана в отдел рекламаций 24.12.2021. По информации от производителя, был осуществлен возврат. По новым правилам предоставления документов, чеки предоставляются по запросу, на эл.почту. ТК DPD предоставляет чеки только в электронном виде, в соответствии с п.3 ст. 1.2 федерального закона от 22.05.2003 № 54-ФЗ.
Роман С.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Звонок в21:15 в воскресенье с просьбой оценить работу магазина. На вопрос почему так поздно - ответ : а у меня рабочий день до 22х. Понаберут по объявлению. Готовьтесь клиенты скоро и на 24х часовой день перейдут вот весело будет в 3 утра ))))
2 года назад, Люберцы
Комментарий 150075352
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте, Роман. Приносим Вам свои извинения за доставленные неудобства. Менеджеров предупредили, что в такое время звонить не следует. Благодарим за обратную связь. С уважением, Торопова Юлия, контроль качества Многосна
Здравствуйте, Роман. Приносим Вам свои извинения за доставленные неудобства. Менеджеров предупредили, что в такое время звонить не следует. Благодарим за обратную связь. С уважением, Торопова Юлия, контроль качества Многосна
Вячеслав Смирнов
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Заказать на сайте не проблема,сюрпризы начинаются потом.В назначенный день,когда заказ уже должны привезти только звонит водитель и уже он говорит вам день,когда заказ привезут.Звонки менеджерам бесполезны,они ничего не знают и обещая перезвонить пропадают.БАРДАК.
2 года назад
Комментарий 150032708
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
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