Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине МногоСна - матрасы и товары для сна

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Алексей С.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка
Недостатки:
Магазин на своём сайте не публикует отзывы о некачественной продукции
Комментарий:
Не опубликовали отзыв к товару "Подушка Lates". Отзыв был следующего содержания: 1. Не соответствует упаковке (не вакуумная упаковка). 2. Не соответствует фото (на подушке другой рисунок). 3. Нет бирки с указанием названия продукции, состава и правил эксплуатации. 4. Имеет химический запах. 5. Швы кривые, торчат нитки. 6. Ткань чехла - синтетика Получил в подарок к намотраснику. Понимаю что безплатно, но лучше бы вообще ничего не дарили, чем это. Пользоваться не намерен.
2 года назад, Севастополь
Комментарий 151275884
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
светлана с.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
22марта заказала 2матраса Аскона Trend Roll,предположительная доставко 30 марта
Недостатки:
Сегодня 18 апреля,а матрасов так и нет. Звоню регулярно,регулярно говорят,что со мной свяжется менеджер Антон.Ау Антон. Заказ 377583 от 22 марта
2 года назад, Москва
Комментарий 150712967
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Недостатки:
Купили матрас после нового года. За три месяца он превратился в тряпку. 7000 выкинули на ветер. Дрянной товар
Изменить2 года назад, Железногорск
Комментарий 150666064
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Наталья Григорьева
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Мне понравилось что первое время со мной оч оперативно связывался менеджер
Недостатки:
Мне неверно сформировали заказ. Задвоили его. На моё имя поступило 2 заказа службой ПЭК и оба были неверной комплектации. При доставке службой ПЭК оказалось что мне нужно заплатить больше чем магазин указал в счёте. Оператор Валентина просто перестала отвечать на мои вопросы. Я делала заказ 05.03 сегодня 08.04 и я все еще не получила полносью свой заказ
Комментарий:
Написала в магазин. Оформила заказ оператор Валентина выставила счет. Сохранила все переписки в вацапп. Оформление заказа 05.03, получение 15.03. при получении переплата 1500 тыс ошибка ПЭК. Дозвониться до магазина не удалось. Занос на 10 этаж. Вскрытие. Обнаружено что это не тот товар который заказывала. Неверная комплектация. Связалась с магазином, написала, указала, приложила фото. На след день 16.03 мне поступает звонок с ПЭК о том что на мое имя прибыл еще один точно такой же заказ. И тоже неверно сформированный. И началось. Я звонила. Писала. Менеджер на выходном или еще какой нибудь ответ. Написала рекламацию. Рассмотрение 3-10 дней. Тишина. Звонила сама. Итог: мне дали телефон завода и сказали самой с ними связаться. Я связалась с заводом. Написала бумаги. Самостоятельно вернула службе ПЭК заказ который уже был у меня дома. Завод выслал повторно уже правильно сформированный заказ. Сказав что менеджер интернет-магазина невероятно подал данные! Еще и 2!!! раза. После того как мне дали телефон завода со мной просто перестали общаться. Игнорировали мои сообщения с вопросами. Тишина. Впечатление очень негативное. Я выбирала заказ в данном магазине основываясь на множестве положительных отзывов. По факту получила. Оч много проблем. Которые мне пришлось самостоятельно решать. А это тоже не добавляет комфорта
2 года назад, Москва
Комментарий 150666416
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Виталий К.
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
сам товар в порядке
Недостатки:
вместо обещанной на сайте бесплатной доставки по Москве от 15 000 руб., за доставку взяли 500 руб., что не много, вместо обещанной на сайте доставки в день заказа при заказе до 15:00, доставили следующим днем, что не страшно, привезли основание кровати 190 на 90 вместо 200 на 90, в темноте вечером не разглядел, утром измерил, сфотографировал с рулеткой где видно что 190, а не 200, разместил на сайте, перезвонили и сказали что это теперь не магазина дело, а некоего завода, который ошибся и привез не тот размер, через несколько часов перезвонили с завода и сказали, что замена будет не раньше следущей недели, потому что у них нет товара в наличии и они ждут комплектующих чтобы сделать правильный размер, это все при том, что на витрине магазина многосна товар продолжает стоять как в наличии, то есть многосна продал товар которого нет на складе и продолжает продавать, сваливая ответственность на завод
Комментарий:
впечатления не о магазине, а о товаре, матрас привезли хороший - сходу очень понравился, Матрас Dimax Оптима Ролл Софт 4 (Размер: 90x200), арт. 20012116
2 года назад, Марушкино
Комментарий 150666100
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Комментарий 150684905
"отлично", два дня идет проверка заказа вида "привести матрас со склада по адресу не перепутав размер", сколько еще потребуется времени на проверку? мне никто из магазина за эти дни не звонил и не писал. Обновление: заменили, извинились, привезли основание для кровати в заказанный размер, но другой технической конструкции, не соответсвует спецификации и изображениями на сайте, буду думать, что привезли лучшей конструкции)
"отлично", два дня идет проверка заказа вида "привести матрас со склада по адресу не перепутав размер", сколько еще потребуется времени на проверку? мне никто из магазина за эти дни не звонил и не писал. Обновление: заменили, извинились, привезли основание для кровати в заказанный размер, но другой технической конструкции, не соответсвует спецификации и изображениями на сайте, буду думать, что привезли лучшей конструкции)
Кристина Смирнова
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего!
Недостатки:
Отвратительное качество матраса,матрас куплен за 12.000 т ,прошло 7 мес,на матрасе не то ,что спать,сидеть невозможно,все пружины торчат,садишься и проваливаешься ,торчат деревянные палки ,вообщем никому и никогда не посоветую данную компанию ! Написала жалобу,сказали срок годности 6 мес,хаха отличный матрас,который через пол года можно выкинуть !
2 года назад, Санкт-Петербург
Комментарий 150665981
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
A. К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Заказал матрас из монолитного латекса стоимостью 25 тыс, а пришел из листового стоимостью 10 тыс.
2 года назад, Москва
Комментарий 150698474
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Здравствуйте. Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Ольга К.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Доставили в квартиру
Недостатки:
Товар абсолютно не соответствует описанию! Прислали другой матрас! Чтобы вернуть производителю на экспертизу нужно заплатить почти 5000 рублей ( доставка на фабрику, пошив нового чехла). При стоимости матраса 13000р
Комментарий:
Вам пришлют что угодно и вы будете всегда в минусе. Заказывайте у официальных магазинов брендов!
2 года назад, Москва
Alexander Glushakov
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Не замечено
Недостатки:
Некачественный товар, сшитый в подвале.
2 года назад, Санкт-Петербург
Комментарий 150627784
Официальный представитель магазина
Ответ официального представителя магазина
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Здравствуйте. Напишите, пожалуйста, номер заказа в нашем магазине или Ваши контактные данные, чтобы мы смогли разобраться с ситуацией. Спасибо.
Наталья М.
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Цены
Недостатки:
Ужасный отдел по работе с клиентом. Менеджеры и операторы некомпетентные и грубиянки. На сайте магазина откровенный обман с доставкой, но при этом операторы доказывают, что "сам дурак" и нужно было открыть кучу скрытых вкладок, чтобы понять детали. На своём сайте берут оплату картой, но чек не присылают. А возврат оформляют только после письменного заявления, которое нужно распечатать и подписать. Ужасный магазин, где цель сотрудников обмануть вас, при этом дураком выставить. Сотрудницы никак даже не попытались решить вопрос мирно, к примеру, предложить другой товар или поставить адекватную цену на доставку (которая в среднем по нашему городу 600-700руб, а у них 2200руб). Никому не посоветую этот магазин. Лучше сразу заплатить чуть больше, но получить нормальный сервис, чем вот это всё.
2 года назад, Ростов-на-Дону
Комментарий 150610041
Официальный представитель магазина
Ответ официального представителя магазина
Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
Приносим извинения от лица компании за сложившуюся ситуацию и доставленные неудобства. На данный момент мы проводим проверку по вашему заказу. Как только получим актуальную информацию от коллег, вернемся к вам с ответом. С уважением, контроль качества Многосна
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