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Отзывы о магазине МосАрсенал

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Отзывы

Сортировать:

по дате по оценке по полезности

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Алексей Б.

Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин

Ужасный магазин

Способ покупки: доставка

Достоинства:: -

Недостатки:: Не проставили в гарантийном талоне Milwaukee печать. На вопрос "почему?" ответили, что "все равно через нас чинить будете". Про регистрацию на сайте для трехлетней гарантии и e-serviсe Милуоки по-ходу не слышали, как и про правила торговли. Сказали, что решат вопрос, в итоге не решили в течении двух недель, похоже и не собирались. Пришлось просить жену заехать и поставить чертову печать. Живем более чем в 100 километрах от Москвы, поэтому было проблемой найти время.

Комментарий:: Впечатление отвратительное. Инструмент и расходку покупаю довольно часто, именно тех брендов, что они продают. Но в этот магазин больше не обращусь и никому не советую.

3 года назад, Воскресенск

Комментарий 103773041

МосАрсенал

3 года назад

Алексей, очень жаль, что такая мелочь, как отсутствие печати в гар талоне, принесла Вам столько дискомфорта. Тем более, что товар Вам передали исправный, сертифицированный, новый, доставили за 100 км, необходимые документы приложили. Что касается правил торговли - мы хотя и стараемся заполнять гарантийные талоны, но по закону «О защите прав потребителей» наличие гарантийного талона не является обязательным условием для предъявления претензий сервисному центру. Подтвердить факт и дату покупки Вы легко можете товарной накладной или чеком, которые мы Вам предоставили вместе с товаром. И отказ сервисного центра в приеме товара по гарантии с подтверждающими документами, но без гарантийки как раз и будет нарушением тех самых законодательных актов, на которые Вы ссылаетесь. После Вашего письма о незаполненном гарантийном талоне, мы Вам сразу примерно так и ответили. Мы также посоветовали зарегистрировать инструмент на официальном сайте производителя для получения продленной трехлетней гарантии. После регистрации данные об инструменте попадают в электронную базу Производителя и для получения гарантии уже не будут нужны ни гар талоны, ни чеки, ни любые другие документы. Многие европейские производители полностью перешли на электронную гарантию, т.е. привычных нам "бумажек" не предоставляют вообще. В любом случае, заполненный талон у Вас на руках. Мы бы отправили его почтой в спокойном режиме как и обещали, но Вы сами приняли решение не ждать. А фирменную кепку, которую Вы просили как сатисфакцию, будем рады подарить со следующей покупкой, когда они появятся на складе...

Комментарий 103773330

Алексей Б.

Изменён 3 года назад

МосАрсенал, дело в том, что как раз тогда отправлял в ремонт другой инструмент, и представитель Milwaukee по телефону мне сказал, что наличие печати в гарантийном талоне является необходимым условием для гарантийного ремонта. В отличии от чека например.

Ещё 222 человека поставили магазину оценку, но ничего не написали о нём

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