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ЯндексЯндекс
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Отзывы о магазине Motoroil24

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Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Достоинства:
Цена
Недостатки:
Оставлял 5 раз заявку на "Заказать звонок" ни разу не перезвонили.
Комментарий:
Отношение к покупателю
Изменить2 года назад, Москва
Ринат
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Сделал заказ 1.03.22, обещали перезвонить и тишина. 4.03.22 в разговоре оказалось что нет заказа. Замечательно!!! Повторил заказ еще раз. Обещали перезвонить в тот же день. И снова тишина. Отвратительное отношение к клиентам. Сайт лежит уже несколько дней. Не теряйте время и нервы.
2 года назад, Москва
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: самовывоз
Достоинства:
товар соответствует описанию
Недостатки:
ни смс ни адреса самого пункта самовывоза нет, искали долго, среди закоулков огромного здания из в самом дальнем углу нашли..
Комментарий:
очень нужно было масло для автомобиля, поэтому так мучились..
Изменить4 года назад, Макарово
Комментарий 102971698
Официальный представитель магазина
Ответ официального представителя магазина
Уточните пожалуйста номер заказа, чтобы мы могли разобраться в сложившейся ситуации. Так не должно быть.
Уточните пожалуйста номер заказа, чтобы мы могли разобраться в сложившейся ситуации. Так не должно быть.
Anton Melihov
4
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
30.09 заказал и оплатил недешевое масло RedLine, только 03.10 масло передали курьеру, сегодня 12.10, заказ до сих пор не выполнен....
Комментарий:
Желания заказывать в этом интернет-магазине отпало...
4 года назад, Ухта
Комментарий 102395415
Официальный представитель магазина
Ответ официального представителя магазина
Приносим извинения за задержку. Разбираемся с курьерской службой. Нам они обещают доставить каждый день. Как что-то прояснится, вернемся к Вам с ответом.
Приносим извинения за задержку. Разбираемся с курьерской службой. Нам они обещают доставить каждый день. Как что-то прояснится, вернемся к Вам с ответом.
Комментарий 102441209
Официальный представитель магазина
Ответ официального представителя магазина
К сожалению в Ваш регион, наши курьерские службы, перестали доставлять, не предупредив нас об этом. В настоящий момент денежные средства Вам вернули. Приносим извинения за доставленные неудобства.
К сожалению в Ваш регион, наши курьерские службы, перестали доставлять, не предупредив нас об этом. В настоящий момент денежные средства Вам вернули. Приносим извинения за доставленные неудобства.
Royal Nabiev
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет таких
Недостатки:
От такого отношения не поленился зарегистрироваться. Менеджеры долго отвечают.ни кто не хочет работать.прождал почти 20 до подтверждения заказа ,позвонили сказали что на сайте ошибка и такого товара по такой цене нету. ужасное отношения
Комментарий:
ужас
4 года назад, Москва
Комментарий 102314616
Официальный представитель магазина
Ответ официального представителя магазина
Благодарим за Ваше мнение, оно действительно важно для нас. К сожалению произошел технический сбой. Прайс от поставщика зашел без указания тары и система автоматически проставила цену как за 20 литров, а не за 200. Спасибо что указали на ошибку. В настоящий момент ошибка исправлена. Приносим извинения за доставленные неудобства.
Благодарим за Ваше мнение, оно действительно важно для нас. К сожалению произошел технический сбой. Прайс от поставщика зашел без указания тары и система автоматически проставила цену как за 20 литров, а не за 200. Спасибо что указали на ошибку. В настоящий момент ошибка исправлена. Приносим извинения за доставленные неудобства.
Adam S.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Ничего
Недостатки:
Капец сайт левый, масла нет походу так никто и не отправит, деньги заберут, не заказывайте
Комментарий:
Та и не смог в рабочее время оформить заказ, три часа промурыжили, ноль реакции от консультанта ничего не добиться.
4 года назад, Москва
Комментарий 102171394
Официальный представитель магазина
Ответ официального представителя магазина
Добрый день. Уточните номер телефона, по которому Вы звонили в нашу компанию, чтобы мы смогли разобраться в сложившейся ситуации. Уточните, что Вас не устроило в нашем сайте, остатки и наличие товара на сайте актуально, также мы отправляем по Москве, Московской области и ближайшим регионам с оплатой при получении. Откуда такие выводы про наличие товара и про какой-то финансовый обман?
Добрый день. Уточните номер телефона, по которому Вы звонили в нашу компанию, чтобы мы смогли разобраться в сложившейся ситуации. Уточните, что Вас не устроило в нашем сайте, остатки и наличие товара на сайте актуально, также мы отправляем по Москве, Московской области и ближайшим регионам с оплатой при получении. Откуда такие выводы про наличие товара и про какой-то финансовый обман?
Дмитрий Емельянов
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Необнаружил
Недостатки:
Заказ №2996, Силиконовая смазка с фторопластом ВМПАВТО МС 0.4л. приняли. Смазка нужна была срочно, предложили доставку на следующий день. Привезли в последний момент установленного срока доставки. Но не то. (Силиконовая смазка для резиновых уплотнителей ВМПАВТО Silicot Rezin 0,070 л.) Что бы оперативно решить проблему в течении 2 часов пытался связаться с менеджером, что бы узнать что можно переоформить заказ на "дня через два" и что кто то в доставке "косякнул" . в итоге: срыв заказа работ, и потеря времени и выгоды. Короче мутный магазин, с корявой бездарной логистикой и поддержкой. Не рекомендую.
4 года назад, Москва
Комментарий 102101260
Официальный представитель магазина
Ответ официального представителя магазина
От имени логистического субподрядчика, компании ООО"Шиптор", приносим извинения за сбой, вызвавший пересортицу на складе. Работаем над устранением причины. Будем рады видеть Вас, в нашем магазине.
От имени логистического субподрядчика, компании ООО"Шиптор", приносим извинения за сбой, вызвавший пересортицу на складе. Работаем над устранением причины. Будем рады видеть Вас, в нашем магазине.
Вячеслав Г.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: самовывоз
Недостатки:
Операторы несут бред.
Комментарий:
Сделал заказ, самовывоз. Сказали ждать звонка менеджера, ждал больше полдня не позвонили. Позвонил снова и оказывается заказ не был оформлен. Оформили ещё раз, я ждал звонка от менеджера до 14:00 следующего дня и позвонил сам. Ответ оператора поверг в шок, оказывается мне звонили и не дозвонились. Телефон всегда со мной и не отвеченных звонков нет. В общем издевательское отношение. Не верьте хорошим отзывам и не тратьте своё время на этих бездельников.
5 лет назад, Москва
Комментарий 102025694
Официальный представитель магазина
Ответ официального представителя магазина
Уважаемый Вячеслав. Нам очень жаль, что мы не смогли удовлетворить Ваши потребности в полном объеме. От себя хотели бы добавить, что мы сделали все возможное, чтобы не потерять Вас как клиента нашего магазина. К данному ответу мы прилагаем скриншот с датой оформления заказа, а также о совершенных звонках, где четко видно время, дата, а также результат совершенных звонков. Возможно произошел какой-то сбой на стороне сотового оператора, к сожалению это мы не можем контролировать. Будем рады снова Вас видеть в нашем магазине. Скриншот можно посмотреть пройдя по ссылке. https://yadi.sk/i/-9xjZ0TO323DFw
Уважаемый Вячеслав. Нам очень жаль, что мы не смогли удовлетворить Ваши потребности в полном объеме. От себя хотели бы добавить, что мы сделали все возможное, чтобы не потерять Вас как клиента нашего магазина. К данному ответу мы прилагаем скриншот с датой оформления заказа, а также о совершенных звонках, где четко видно время, дата, а также результат совершенных звонков. Возможно произошел какой-то сбой на стороне сотового оператора, к сожалению это мы не можем контролировать. Будем рады снова Вас видеть в нашем магазине. Скриншот можно посмотреть пройдя по ссылке. https://yadi.sk/i/-9xjZ0TO323DFw
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
нет
Недостатки:
Договорился купить оригинальное масло для коробки. Цена 1056 за 1л. Договорился о цене доставки. Через 2 часа менеджер отзвонился сказал что доставка будет на 50 р. дороже - он ошибся в расчетах. Ладно. В день доставки менеджер позвонил сказал что масло не будет. Нужное мне есть только за 2000. У поставщика нет товара, а у другого только такая цена. Аналоги я отверг. Попытка рассказать менеджеру что отношения с поставщиком это их проблема и есть закон России что раз цена заявлена, то магазин обязан по ней продать ни к чему не привели. Написал им на сайт, приложил закон, попросил подключить руководство. Вечером ответили что по старой цене масло будет через неделю. Я согласился ждать. Неделя прошла, они сказали что пока нет товара по этой цене. То есть решили взять меня измором. Кстати эта позиция и сейчас есть у них на сайте за 1056. А еще прикол, зашел к официалу в центр узнать что и как. Он прям показал мне в программе, что это масло в оригинале поставляется только в канистрах 5л. Так что как они продают я уже понял, а вот что они продают вообще не понятно.
Комментарий:
Ужасное отношение к клиентам
Изменить5 лет назад, Москва
Комментарий 101826745
Имя скрыто
Очень смешно читать оправдания. Переписку с магазином прикладываю, для тех кто интересуется . Читать снизу <@gmail.com> ср, 6 февр., 15:13 кому: MotorOil24 Добрый день! Понял вашу позицию. Тогда будем ссориться ср, 6 февр. 2019 г. в 14:58, <sale@motoroil24.ru>: Здравствуйте! Пока не удаётся поставить по такой цене. 06.02.2019, 13:29, <@gmail.com>: Добрый день! Как там мое масло? Сергей ср, 30 янв. 2019 г. в 12:50, <@gmail.com>: Подожду, спасибо ср, 30 янв. 2019 г. в 11:52, MotorOil24 - моторные масла и смазки <sale@motoroil24.ru>: Здравствуйте! Ожидается поставка заказанного вами товара, сможем продать по заявленной стоимости, но необходимо будет подождать около недели, подождёте?
Очень смешно читать оправдания. Переписку с магазином прикладываю, для тех кто интересуется . Читать снизу <@gmail.com> ср, 6 февр., 15:13 кому: MotorOil24 Добрый день! Понял вашу позицию. Тогда будем ссориться ср, 6 февр. 2019 г. в 14:58, <sale@motoroil24.ru>: Здравствуйте! Пока не удаётся поставить по такой цене. 06.02.2019, 13:29, <@gmail.com>: Добрый день! Как там мое масло? Сергей ср, 30 янв. 2019 г. в 12:50, <@gmail.com>: Подожду, спасибо ср, 30 янв. 2019 г. в 11:52, MotorOil24 - моторные масла и смазки <sale@motoroil24.ru>: Здравствуйте! Ожидается поставка заказанного вами товара, сможем продать по заявленной стоимости, но необходимо будет подождать около недели, подождёте?
Комментарий 101826904
Официальный представитель магазина
Ответ официального представителя магазина
С Вашего позволения мы можем приложить запись разговора, в котором мы предложили Вам поставить товар по заявленной цене. Вы отказались. Видимо на момент переписки, менеджер не знал, что товар появился. Вы позволите? У Вас принципиальная позиция, хотя непонятно почему, мы Вам объяснили, что на момент заказа товар закончился на складе, информация мгновенно на сайте не обновляется ( техническая часть ). Мы не отказываемся поставить Вам товар по той, цене, которую Вы хотели. Также Вам было предложена скидка на следующий заказ, дабы решить конфликт. Вы не идете ни на какие уступки принципиально, о чем Вы нам сообщили.
С Вашего позволения мы можем приложить запись разговора, в котором мы предложили Вам поставить товар по заявленной цене. Вы отказались. Видимо на момент переписки, менеджер не знал, что товар появился. Вы позволите? У Вас принципиальная позиция, хотя непонятно почему, мы Вам объяснили, что на момент заказа товар закончился на складе, информация мгновенно на сайте не обновляется ( техническая часть ). Мы не отказываемся поставить Вам товар по той, цене, которую Вы хотели. Также Вам было предложена скидка на следующий заказ, дабы решить конфликт. Вы не идете ни на какие уступки принципиально, о чем Вы нам сообщили.
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Обычный магазин
Способ покупки: доставка
Достоинства:
Асортимент и наличие.
Недостатки:
Указаная на сайте стоимость доставки не соответствуе действительной.
Изменить5 лет назад, Тула
Комментарий 101826171
Официальный представитель магазина
Ответ официального представителя магазина
Это исключено. Уточните номер заказа, чтобы мы могли разобраться в сложившейся ситуации.
Это исключено. Уточните номер заказа, чтобы мы могли разобраться в сложившейся ситуации.
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